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Copyright © 2019, 2016, 2012 Pearson Education, Inc. All Rights Reserved
Collecting primary data using questionnaires
Types of data available
• Factual or demographic;
• Attitudes and opinions;
• Behaviours and events.
Data requirements table
Types of closed question
• list, where the respondent is offered a list of items, any of which may be selected;
• category, where only one response can be selected from a given set of categories;
• ranking, where the respondent is asked to place something in order;
• rating, in which a rating device is used to record responses;
• quantity, to which the response is a number giving the amount;
• matrix, where responses to two or more questions can be recorded using the
same grid;
• creating a scale to measure constructs by combining rating questions.
Category question: Which of the
following tourist sites did you visit
whilst staying in Cusco?
Source: Copyright © 2018 Mark NK Saunders
Ranking question
Rating question
Response categories for different types
of rating questions: agreement
Source: Developed from Tharenou et al. (2007) and authors' experience
Response categories for different types
of rating questions: amount
Source: Developed from Tharenou et al. (2007) and authors' experience
Response categories for different types
of rating questions: frequency
Source: Developed from Tharenou et al. (2007) and authors' experience
Response categories for different types
of rating questions: likelihood
Source: Developed from Tharenou et al. (2007) and authors' experience
Quantity question
Matrix question
Source: Question created by SurveyMonkey Inc. (2018) San Mateo. Reproduced with permission
Translation techniques for
questionnaires
Source: Developed from Usunier et al. (2017) ‘Translation techniques for questionnaires’ in International and Cross-Cultural Management Research. Copyright © 2017 Sage Publications, reprinted with
permission
Coding questions
Copyright © 2019, 2016, 2012 Pearson Education, Inc. All Rights Reserved
Structure of a covering email or letter
Copyright © 2019, 2016, 2012 Pearson Education, Inc. All Rights Reserved
Structure of a covering email or letter
Request for respondent’s consent
Source: This question was generated using Qualtrics software, of the Qualtrics Research Suite. Copyright © 2018
Qualtrics. Qualtrics and all other Qualtrics product or service names are registered trademarks or trademarks of
Qualtrics, Provo, UT, USA. http://www.qualtrics.com . The authors are not affiliated to Qualtrics

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Week 9 - Collecting primary data using questionnaires.pptx

  • 1. Copyright © 2019, 2016, 2012 Pearson Education, Inc. All Rights Reserved Collecting primary data using questionnaires
  • 2. Types of data available • Factual or demographic; • Attitudes and opinions; • Behaviours and events.
  • 4. Types of closed question • list, where the respondent is offered a list of items, any of which may be selected; • category, where only one response can be selected from a given set of categories; • ranking, where the respondent is asked to place something in order; • rating, in which a rating device is used to record responses; • quantity, to which the response is a number giving the amount; • matrix, where responses to two or more questions can be recorded using the same grid; • creating a scale to measure constructs by combining rating questions.
  • 5. Category question: Which of the following tourist sites did you visit whilst staying in Cusco? Source: Copyright © 2018 Mark NK Saunders
  • 8. Response categories for different types of rating questions: agreement Source: Developed from Tharenou et al. (2007) and authors' experience
  • 9. Response categories for different types of rating questions: amount Source: Developed from Tharenou et al. (2007) and authors' experience
  • 10. Response categories for different types of rating questions: frequency Source: Developed from Tharenou et al. (2007) and authors' experience
  • 11. Response categories for different types of rating questions: likelihood Source: Developed from Tharenou et al. (2007) and authors' experience
  • 13. Matrix question Source: Question created by SurveyMonkey Inc. (2018) San Mateo. Reproduced with permission
  • 14. Translation techniques for questionnaires Source: Developed from Usunier et al. (2017) ‘Translation techniques for questionnaires’ in International and Cross-Cultural Management Research. Copyright © 2017 Sage Publications, reprinted with permission
  • 16. Copyright © 2019, 2016, 2012 Pearson Education, Inc. All Rights Reserved Structure of a covering email or letter
  • 17. Copyright © 2019, 2016, 2012 Pearson Education, Inc. All Rights Reserved Structure of a covering email or letter
  • 18. Request for respondent’s consent Source: This question was generated using Qualtrics software, of the Qualtrics Research Suite. Copyright © 2018 Qualtrics. Qualtrics and all other Qualtrics product or service names are registered trademarks or trademarks of Qualtrics, Provo, UT, USA. http://www.qualtrics.com . The authors are not affiliated to Qualtrics