Welcome to TechSoup June 2023
0 likes378 views
This document provides an overview and summary of a TechSoup new member orientation webinar. It introduces the TechSoup panelists and describes TechSoup as a nonprofit organization that offers an affordable technology product catalog and services to help other nonprofits implement technology. It highlights some of the products available in the catalog like Microsoft 365 and QuickBooks Online, as well as services provided like help desk support, website development, and training courses. Contact information is provided for the TechSoup support team to assist with account and product questions.
Welcome to TechSoup June 2023
- 1. Welcome to TechSoup New Member Orientation And Q&A TechSoup Team 06.22.2023
- 2. 2 © TechSoup Global. All Rights Reserved. How to Engage During this Webinar Questions? Use the Q&A feature. Check your inbox! We’ll email you the replay, slides, and resource links within a couple days. Closed captioning is available. Turn on with the CC button located in your Zoom menu.
- 3. 3 © TechSoup Global. All Rights Reserved. TechSoup Panelists Aretha Simons Producer, TechSoup Webinars Nick Fynn Senior Director TechSoup Kevin Mulhall TechSoup Customer Success Manager Alesha Suydam Lead Account Management Specialist, TechSoup Client Services
- 4. 4 © TechSoup Global. All Rights Reserved. Buzzword Alert Digital Transformation: becoming a more tech-savvy nonprofit Civil Society: non-governmental people and organizations Cloud Adoption: Using more modern, web-based tools
- 5. 5 © TechSoup Global. All Rights Reserved. What is TechSoup? We are a 501c3 nonprofit organization in the US, and part of a global network. Our mission is to support nonprofits as they work with technology to help build a more equitable planet. We host a catalog of affordable technology products from major tech brands like Microsoft, Dell, Intuit, Adobe and many more. We offer services to help nonprofits choose, install, and manage software and hardware. We create content, courses and trainings to help nonprofit staff to build their tech skills and expertise. Our grant-based programming strengthens global civil society.
- 7. 7 © TechSoup Global. All Rights Reserved. ● Microsoft 365 or Office 365 Enterprise: Cloud-based productivity suite plus support from TechSoup ● Microsoft Office On-Premises: $222 with Software Assurance (three years), $118 without software assurance ● Windows Pro Full Operating System: replace your operating system with Windows 11 Pro ● Windows Operating System Upgrade: upgrade a Windows operating system to Windows 10 Pro or Enterprise. A Catalog Where Nonprofits Can Save Money on Major Technology Brands
- 8. 8 © TechSoup Global. All Rights Reserved. A Catalog Where Nonprofits Can Save Money on Major Technology Brands Individual Memberships ● Creative Cloud: $5 admin fee + $19.99 per month or $239.88 for the first year ● Acrobat Pro DC: $5 admin fee + $12.99 per month instead of $14.99 ● Adobe Express: new offer, currently $0 admin fee for nonprofits
- 9. 9 © TechSoup Global. All Rights Reserved. QuickBooks Online ● QuickBooks Online Plus: $75 per year ● QuickBooks Online Advanced: $160 for the year ● Review our QuickBooks Online FAQ for important information about these products. A Catalog Where Nonprofits Can Save Money on Major Technology Brands
- 10. 10 © TechSoup Global. All Rights Reserved. A Catalog Where Nonprofits Can Save Money on Major Technology Brands
- 11. 11 © TechSoup Global. All Rights Reserved. ● Hardware catalog: New and used laptops, desktops, servers & networking, internet hotspots, headsets ● Dell, Lenovo, HP: $0 admin fee to access discounts and discounted catalogs ● JourneyEd: $10 admin fee to access discounted catalog for a large variety of technology products ● Refurbished Hardware: Refurbished laptops, desktops, tablets, etc. provided by our refurbisher partners A Catalog Where Nonprofits Can Save Money on Major Technology Brands
- 15. 15 © TechSoup Global. All Rights Reserved. Services to Support Nonprofit IT Professionals ● Help Desk: service: $35 monthly or $350 annually for unlimited support on one device ● Office 365 email and data migration service ● Remote Office Standard or Pro Installation Support ● Managed IT: enterprise level systems management ● Our Digital Assessment Tool helps you to understand areas that need improvement
- 16. 16 © TechSoup Global. All Rights Reserved. Website and Digital Marketing Services ● Website consultation and development for nonprofits: evaluation, security, development ● Nonprofit digital marketing services to support your messaging, communications and fundraising ● Google Ad Grants service to help you get the most out of this great Google offer ● New: Google Analytics migration service, domain registration service
- 19. 19 © TechSoup Global. All Rights Reserved. Teaching and Training: TechSoup Courses ● Over 70,000 learners have accessed more than 200 TechSoup Courses in both English and Spanish ● All courses designed specifically for nonprofits ● Anyone can sign up ● Numerous courses on nonprofit tech topics like Excel, managing data, CRM, Cybersecurity, and more ● Microsoft Digital Skills Center
- 20. 20 Copyright © TechSoup Global. All Rights Reserved. Try the Nonprofit Foundational Skills Track • You will need a free TechSoup Courses account to access these courses. • Simply click on this link to get access to these courses. • https://techsoup.course. tc/catalog/track/digital-tr ansformation-for-nonpro fits-foundational-skills
- 21. Kevin Mulhall Senior Technical Customer Success Manager Microsoft Cloud
- 22. 22 © TechSoup Global. All Rights Reserved. https://www.techsoup.org/microsoft-cloud-solutions-self-service Live help! - Get a hold from one of our Cloud Experts Monday - Friday (7:00 am - 2:30 pm PST). ● Get support for FREE ● We understand nonprofits ● Sincere advice - NO sales pitches
- 23. 23 © TechSoup Global. All Rights Reserved. Free consultation for Microsoft Cloud products ● Help with registration in the Microsoft Nonprofit Portal ● Choosing the right licenses ● Recommendations for services/courses ● Implementation of your licenses ● Unlimited support for free https://www.techsoup.org/microsoft-cloud-solutions-consultation-form
- 24. 24 © TechSoup Global. All Rights Reserved. A small team dedicated to assisting customers with ● Technology Review & Planning ● Organizational Strategy ● Identifying opportunities for potential financial & volunteer support ● Triaging managed support projects & services ● Providing quotes & invoices for bulk product requests Customer Success
- 25. Alesha Suydam Lead Account Management Specialist, TechSoup Client Services Our Client Services team is here to support you!
- 27. TechSoup Support TechSoup has recently updated our FAQ and now offers an in-depth TechSoup Support resource that is designed to answer common questions.
- 28. TechSoup Support Search for an answer using our Search feature. You can also pick one of the topics below to see all related support articles.
- 29. 29 © TechSoup Global. All Rights Reserved. Contact TechSoup Client Services
- 30. Call or Live Chat with Client Services Work with a Client Services representative!
- 32. 32 © TechSoup Global. All Rights Reserved. Client Services can assist you with: ● TechSoup account management ● Eligibility questions ● Navigating resources and requesting products on TechSoup.org Client Services cannot assist you with: ● IT support ● Product support (download, installation, etc.) ● In-depth product functionality questions ● Live Chat is available Monday through Thursday, from 11 a.m. to 4 p.m. Pacific, and Friday from 7 a.m. to 4 p.m. Pacific. ○ Located in the bottom right corner of most www.techsoup.org pages. Click the Help bubble, then Live Chat to enter the queue ● Phone support is available Monday through Thursday, from 7 a.m. to 11 a.m. Pacific. ○ Call 1-800-659-3579 Contacting Client Services
- 33. Thank You For Attending. Please complete the post-event survey.