What is communication 1.ppt a way of life
- 1. What is Communication? Prof. Pushker Srivastava •B.Tech., MBA, PGDCA, MMC, Ph.D. •Ex-Profesor, IIMC, University of Delhi •Ex-Manager – Ogilvy & Mather •Ex-Sr. Production Manager, SAIL (Govt. of India)
- 2. Outlines • Introduction • Definition of communication • Elements of communication • Types of communications • Communication process • Characteristics of effective communication • Barriers to effective communication Tools for effective counseling
- 3. What is Communication? Communication can be defined as the process by which people share ideas, experience, knowledge and feelings through the transmission of symbolic messages. The means of communication are usually spoken or written words, pictures or symbols. But we also give information through body language, gestures, and looks, facial expressions can show how we feel and what we think about an issue or another person.
- 4. What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language
- 5. Types of Communication Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feed back, approval to highlight problems etc. Upwards Communications : It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals. Lateral or Horizontal Communication: Among colleagues, peers at same level for information level for information sharing for coordination, to save time.
- 6. HIERARCHY LEVEL Executive Director Vice President A.G.M. Manager Supervisor Forman Supervisor 3 Supervisor 1 Supervisor 2 Manager Horizontal Comm.
- 7. Communication Key Elements •Message •Source (sender) •Channel •Receiver •Filter •Feedback
- 9. Characteristics of effective communications Effective communication requires the message to be: • Clear and concise • Accurate • Relevant to the needs of the receiver • Timely • Meaningful • Applicable to the situation
- 10. Characteristics of effective communications Effective communication requires the sender to: • Know the subject well • Be interested in the subject • Know the audience members and establish a rapport with them • Speak at the level of the receiver • Choose an appropriate communication channel
- 11. Characteristics of effective communications The channel should be: • Appropriate • Affordable • Appealing
- 12. Characteristics of effective communications The receiver should: • Be aware, interested, and willing to accept the message • Listen attentively • Understand the value of the message • Provide feedback
- 13. Characteristics of effective communicator An effective verbal communicator: • Clarifies • Listens • Encourages empathically • Acknowledges • Restates/repeats An effective nonverbal communicator: • Relaxes • Opens up • Leans toward the other person • Establishes eye contact • Shows appropriate facial expressions
- 14. Barriers to communication • Language • Values and beliefs • Sex/gender and age • Economic status • Educational level • Physical barriers • Attitude • Timing • Understanding of message • Trust
- 15. Overcoming Communication Barriers • Use of Simple Language • Reduction and elimination of noise levels • Active Listening • Emotional State • Simple Organizational Structure • Avoid Information Overload • Give Constructive Feedback • Proper Media Selection
- 16. …in the new global and diverse workplace requires excellent communication skills! Success for YOU…
- 17. Questions • Ex-Sr. Production Manager, SAIL (Govt. of India)
- 18. • Prof. Pushker Srivastava • pushkersrivastava@gmail.com • # 9811092548 THANKS for your patience …….