Enterprise-grade VoIP over affordable broadband using ActiveQoS
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Hughes Network Systems provides a comprehensive range of broadband and digital media solutions for enterprises, government, and consumers, emphasizing network management, customer support, and tailored solutions. The company holds a significant market share in North American enterprise IP VPN and satellite markets while offering services such as managed VoIP and digital signage. Their innovative ActiveQoS technology enhances voice quality over broadband, aiming to meet the evolving demands of network performance and security.
Enterprise-grade VoIP over affordable broadband using ActiveQoS
- 1. Hughes Overview HUGHES PROPRIETARY 1
- 2. Hughes Network Systems Our Focus Leadership in all aspects of broadband network solutions and services Managed broadband services for enterprises and consumers Managed Digital Media Solutions for enterprises including Digital Signage and Training & Learning Broadband network design, implementation, and operation Customer support and network management HUGHES PROPRIETARY March 8, 2013 2
- 3. Hughes Network Systems Enterprise An expanding range of broadband & digital media products, services and solutions to enterprises of all sizes Government Services, solutions and products that support the many missions of government Service Providers Products and technologies to create or expand service offerings Homes, Home Offices & Small Businesses High-speed internet service HUGHES PROPRIETARY March 8, 2013 3
- 4. Hughes Market Leadership North American Enterprise IP VPN North American Satellite Market Share Services Site Share Other 7% ViaSat 2% Other 14% Telesat 2% Level 3 4% AT&T 32% Qwest 5% Gilat 25% Sprint 7% Hughes 59% Hughes 14% Verizon 24% Note: Based on domestic sites in service according to COMSYS, 2009 Report 2008 Vertical Systems Network-based VPN/MPLS, FR/IP, Site-to-Site Landline + Satellite Sites HUGHES PROPRIETARY March 8, 2013 4
- 5. Today’s Network Is Evolving Compliance Network uptime is regulations essential are constantly changing IT staffs and Security budgets are threats are stretched to their increasing limits HUGHES PROPRIETARY March 8, 2013 5
- 6. This Evolution Requires Tailored Solutions One size does not fit all Peak performance of business applications Convergence of data, voice & video 24/7 monitoring and management High Availability Networking Multiple transports that perform seamlessly Easy to deploy, affordable upgrade path HUGHES PROPRIETARY March 8, 2013 6
- 7. Family of Services and Solutions Fully Managed Optimized VPN Networks Broadband Network Access Continuity Services High Availability VPN All with fully integrated and managed security Managed Wi-Fi Enterprise Rogue detection and mitigation Guest WAN Acceleration Throughput and performance enhancement via embedded Hughes proprietary solution VoIP High quality enterprise-grade voice over broadband via Hughes-proprietary embedded end-end ActiveQoS Digital Media Family of content delivery and display solutions for all types of video-based applications HUGHES PROPRIETARY March 8, 2013 7
- 8. Blue Chip Customer Base Oil and Gas Hospitality Financial Cellular Backhaul Retail BP Best Western HSBC Reliance Best Buy Chevron Wyndham Springleaf Hutchison Max CVS Exxon Mobil MorganStanley Vivo Jiffy Lube ConocoPhillips VISA TIM Safeway Murphy Oil Lowe’s Shell Rite Aid Entertainment Integrators and Carter’s Government Restaurants and Sports Service Providers Foot Locker Big 5 Sporting Goods National Stores Social Security Burger King GTECH Barrett TJX Companies Administration Carl’s JR LodgeNet Telesat Walgreens Government Denny’s National Telefonica Casey’s General Education & CineMedia Store Training Network Jack in The Box Telstra McDonald’s PBS Telmex Sears/Kmart IRS Menards Sonic USA Today Air Force Reserves Sherwin-Williams FAA YUM! Brands Beverages & More HUGHES PROPRIETARY March 8, 2013 8
- 9. Sample Network Deployments Beverages Heartland and More Automotive Services Displaced managed services Upgrade existing narrowband competitor with Hughes High network to Hughes High Availability VPN Availability VPN Managed Enterprise VoIP and Managed Enterprise VoIP Wi-Fi Services Services HUGHES PROPRIETARY March 8, 2013 9
- 10. Hughes Enterprise VOIP HUGHES PROPRIETARY 10
- 11. Enjoy the benefits of voice and data convergence— without the high-costs of an MPLS network HUGHES PROPRIETARY 11
- 12. Introducing Hughes VoIP Service High-quality voice over affordable broadband Enabled by Hughes Technology HUGHES PROPRIETARY 12
- 13. Hughes Enterprise VoIP Service Local Numbers Simplified Invoicing Portability (LNP) Hughes will either port current number Consolidated billing or can supply new number in most areas Flat rate/line in US Detailed Managed Call Record Service Delivery Call detail Service Provisioning Configuration Management Fault Monitoring and Management Tier 3 Customer Support Performance Management Basic 911 & Chargeable E-911 Call Blocking Service provides Both Basic 911 as Directory Assistance well as Enhanced-911 (E-911) as International calling required by FCC, wherever available Collect calls nationally Premium (900) March 8, 2013 HUGHES PROPRIETARY 13
- 14. Hughes VoIP Service Packages & Minute Plans Q2 2013 • Network Concurrent Call Path Q2 2013 200 500 1000 Long Distance Plans minutes minutes minutes March 8, 2013 HUGHES PROPRIETARY
- 15. Industry recognition of Hughes VOIP… 2012 Internet 2012 Unified Telephony Product of Communications the Year Innovation Award TMC Labs TMC Labs 2012 Hot Companies & Best Products Network Products Guide Finalist March 8, 2013 HUGHES PROPRIETARY
- 16. VoIP Solution—Dumb Pipe Without congestion, voice packets flow well — good calls HUGHES PROPRIETARY 16 March 8, 2013
- 17. VoIP Solution—Dumb Pipe During congestion voice packet flow suffers — poor calls HUGHES PROPRIETARY 17 March 8, 2013
- 18. Hughes VoIP with ActiveQoS—Smart Pipe Despite congestion, voice remains prioritized — good calls HUGHES PROPRIETARY 18 March 8, 2013
- 19. and Real-time Traffic Performance Active VPN Performance TypicalQoS Performance Unreliable VoIP Network Degradation Performance VoIP Network Quality Requirement n Mean Jitter n Packet Loss * On 384Kbps/1.5Mbps DSL HUGHES PROPRIETARY 19 March 8, 2013
- 20. The Hughes Difference Significant Reduction in Jitter and Packet Loss Using Active QoS Jitter Packet (ms) Loss 5% 2500 2000 4% 1500 3% 1000 2% 500 1% 0 0% 1 VoIP call 4 VoIP calls and file transfer and file transfer n Mean Jitter (ms) n 99th Percent jitter (ms) n Packet Loss (%) * On 384Kbps/1.5Mbps DSL HUGHES PROPRIETARY 20 March 8, 2013
- 21. Operational Metrics 99.95% 100% 100% Uptime Meeting Uptime since Voice in 2012 Apr Quality 2012 SLA HUGHES PROPRIETARY 21 March 8, 2013
- 22. Benefits of ActiveQoS for VoIP With Without ActiveQoS ActiveQoS • Enterprise-grade • Best efforts • 6 lines on typical DSL • 1 or 2 lines maximum • Voice Quality SLA • No Voice Quality SLA March 8, 2013 HUGHES PROPRIETARY
- 23. Summary Hughes: Offering keeps High Offers a Voice Comprehensive existing phones quality, enterpr Quality SLA via Hosted Voice & wiring; ise VOIP ActiveQoS feature set reduces nationwide via disruption broadband. Fully Managed Hosted Service March 8, 2013 HUGHES PROPRIETARY
Editor's Notes
- #15: VOIP FeaturesHughes hosted VOIP service will consist of several standard packages. Our Hughes VoIP features are listed below are the features each included as part of the Hughes Core, and Enterprise VoIP Service plans. However, the service is flexible to support customized packages if required by our customers. These plans are selectable on a line by line basis (identified by the telephone number).