What to consider to improve your communication skill

I'll talk about
 Few tips and practices to improve
 Good practices in spoken English
 Developing understanding in discussion
 Listening
 Expressing
 Conflict resolving
 Interpersonal

Speak loud & clear.. Be heard 
 Speaking in a decent loudness
shows your confidence
 Loudness and clarity
are absolutely necessary
while speaking to nonnative
English speaker
 Least loudness??
Decent loudness??

Don't hurry, don't hide
 Don't speak in a low voice
only because you are not sure about the
correctness of your English.
 Don't hurry while speaking to hide your mistakes.
 You can correct your mistakes.
 Don't hurry at all

Look at me
 Look at the eye of the person(s) listening to you.
 Eye contact makes your speech
 more expressive because of the eye movements and facial gesture.
 more interesting because you give and recieve attention.
 Speaker feels important
 The floor or the ceiling or the wall is not the thing
you want to look at. They are not listening for
sure ;)

Express Yourself
 Put little waves of
emotions in your speech.
 Are you using the expressions that you use while
speaking in your native language?
 Your surprise
 Your confusion
 Your joy
 Your disliking
 Your enthusiasm

Feedback
 Use your words to respond to the speaker.
 'Ohh really?' 'Right', 'May be', 'I agree', 'You
shouldn't'. These small words will let the speaker
know how you are perceiving his speech.
 Physical gesture also helps.
 Definitely not appropriate in discussion with a
bunch of people or in a presentation or meeting.

Pronunciation + accent
 Ishtoop!! You pom gana?
 How important? Most important is speaking clearly,
pronouncing clearly and then correctly.
 Funny(?) accent

”Did you mean..”
 Listen to understand first. If you are slightly unsure,
speak out the idea in your own words to the
speaker.
 This is the proof that you have understood.
 Half understood idea may lead to putting
unnecessary effort and more confusion in job.

”Did you mean..”
magic in conflict resolution
 4X important when you are in
an argument or conflict. This
technique helps seeing
other's point of view.
 Don't get egocentric. Don't
get personal.

”Let me finish”
 It's important that you finish and everyone gets it
fully.
 So, don't hesitate to say 'Let me finish'
 And do not make someone say 'Let me finish'. Don't
interrupt.
 What if someone ”never” stops :P

Never talk over people
 This demonstrates a real lack of respect.
 By talking over someone what you’re basically
saying is “I don’t care what you’re saying—what I
have to say is more important”..

Handling the fault..
 Your fault: Take ownership of your fault.
 ”Ohh.. I was wrong about that.”
 That makes you a trusty and rational person.
 Other's fault: Don't blame someone directly for his
fault.
 In stead of ”What you did is wrong”
 'I think this could be done in a better way”.

Clarify the context
 Ambiguous word,number,idea in different context
 Context depends on the person you're talking to
(how related he/she is your contexts)
 Clarify the context if necessary (I have a problem in
using firebug plugin)
 Describe the issue (I can't see the html element
source in firebug)

Understand the audience
 Use of tech jargons.
 Struts this... nio I/O that.. ..framework works.. map,key.. JSR-168...
:@%!!:@??!
 Slow down and use small sentences when listener is
not that comfortable with the language you speak.
 Use simpler words..
 Flabbergusted → stunned / totally amazed

And -aa-- blocking –aaaa- problem
 Cause
 if you're not sure what to say
 If you can't find the words to express
 It's just a habit
 If you are thinking something else while talking
 Take a breath
 Or you can say.. ”excuse me” ”i'll put another way” ”how to put it”
”how to say it” and take time

Use the pen, be an artist
 Visual hints help understanding
to a great extent.
 Use your pen and notebook or
a whiteboard to express yourself.
 Draw pictures, boxes, arrows and write keywords to
show what you you are talking about. Even
mindmap helps.

Follow the audience
 Is the audience getting what you are talking about?
 From feedback, response
 From gesture
 When in doubt.. ask ”Did you get me..?”

Don't hammer with the same words
Be creative
 Be creative when someone
doesn't understand you.
 Don't repeat the same words.
 Try different words.
 Try use your pen.

Net practice
 Discuss a problem
 Demonstrate a feature
 Argue and resolve
 Internal team meetings
(e.g. Scrum)

Credit
Abdullah Al Nahian
System Architect at Vizrt

What to consider to improve your communication skill

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