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Where Do You C(MS) Yourself in a Year?
How content management is changing and what this means for your CMS
Presented	 by:	Kat	Liendgens
Kat Liendgens
Hannon Hill CEO
@katliendgens
@hannon_hill
www.hannonhill.com
kat@hannonhill.com
Introductions
Hannon Hill Corporation
Cascade Server CMS:
Powers more than 24,000 higher education websites
Supports more than 92,000 users worldwide
Agenda
A look back: how three higher
education sites have evolved
over the past 10 years.
Responsive Design
Data-Driven Culture
Integration
Cross-Site Sharing
Story Telling
Content Strategy
Goal Setting
The New Sales and Marketing
Funnel
Connected Consumer
Target Personas
Visitor Journey
Targeted Content Delivery
Content Effectiveness
Reporting
ROI Tracking
Full Content Lifecycle Support
Behavior Tracking
Template Flexibility
COPE
Then	and	Now Themes 2016	Outlook Required	 Functionality
Then and Now
2006 2016
2006
2006
2016
2016
2016
2016
2016
2016
2016
2006
2016
2016
2016
2016
2016
2016
2016
2006
2016
2016
2016
2016
2016
Themes
Where Do You C(MS) Yourself in a Year? How content management is changing and what this means for your CMS
Data-Driven Culture
Integration
CMS
Cross-Site Sharing
Cross-Site Sharing
Story Telling
Content Strategy
2016 Outlook
Goal Setting
Goal Setting
• Drive more student applications
Goal Setting
• Drive more student applications
• Increase dollars donated
Goal Setting
• Drive more student applications
• Increase dollars donated
• Maximize brand awareness
• Staff and faculty recruiting
• Inform and interact with the community
• Provide great customer service
Goal Setting
• Drive more student applications
• Increase dollars donated
• Maximize brand awareness
• Staff and faculty recruiting
• Inform and interact with the community
• Provide great customer service
1,000,000 website visitors is not a goal
The New Sales and Marketing Funnel
Connected Consumer
Target Personas
Personas
Visitor Journey
Visitor
Journey
Required Functionality
Targeted Content Delivery
Targeted Content Delivery
Content Effectiveness Reporting
ROI Tracking
Full Content Lifecycle Support
Behavior Tracking
COPE
COPE
http://karenmcgrane.com/2014/10/15/content-in-a-zombie-apocalypse/
Karen McGrane
COPE
“Dumb blobs versus smart chunks”
Dumb	blob
“Dumb blobs versus smart chunks”
Smart	chunks
“Dumb blobs versus smart chunks”
?
Style to convey meaning?
Template Flexibility
Template Flexibility
Conclusion
• Full	Content	Life	Cycle	Support
Key Takeaways
• Full	Content	Life	Cycle	Support
• Behavior	Tracking
Key Takeaways
• Full	Content	Life	Cycle	Support
• Behavior	Tracking
• Targeted	content	delivery
Key Takeaways
• Full	Content	Life	Cycle	Support
• Behavior	Tracking
• Targeted	content	delivery
• COPE:	
• “Small	chunks	versus	dumb	blobs”
Key Takeaways
• Full	Content	Life	Cycle	Support
• Behavior	Tracking
• Targeted	content	delivery
• COPE:	
• “Small	chunks	versus	dumb	blobs”
• Separation	of	content	from	design
Key Takeaways
• Full	Content	Life	Cycle	Support
• Behavior	Tracking
• Targeted	content	delivery
• COPE:	
• “Small	chunks	versus	dumb	blobs”
• Separation	of	content	from	design
• Template	Flexibility
Key Takeaways
Q&A
Kat Liendgens
Hannon Hill CEO
@katliendgens
@hannon_hill
www.hannonhill.com
kat@hannonhill.com

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Where Do You C(MS) Yourself in a Year? How content management is changing and what this means for your CMS