SlideShare a Scribd company logo
Most
       Startups Fail from a Lack of customers
         not Product Development Failure




Customer Development in the
High-Tech Enterprise          1
September 2008
My Lean Story

     @LSChallenge
My Awesome Idea
The idea was simply to build a platform to let
people trade their physical assets like their
financial assets.

It involved building a large catalog, and letting
people buy and sell their stuff like stocks
Exhibit A



                                   User Portfolio
Product Wiki




                                                        Automated Shipping

         Scanned Item

                        Works like Netflix – seal and ship
What I did first…
Of course… I went ahead and built it. It was
groundbreaking.

• I found two co-founders

• Hired programmers

• Built it quietly
After 12 months
• Product was live!

• No CUSTOMERS….

• Found a competitor doing the exact same
  thing
What I learned…
• 14 Months In Development
What I learned…
• 14 months in development

• Lots of money invested
What I learned…
• 14 months in development

• Lots of money invested

• No Customers
What I learned…
• 14 months in development

• Lots of money invested

• No Customers

• Identical Competitor
  – that just Raised $5.3m from DFJ
What I learned…
• 14 months in development

• Lots of money invested
   DISASTER!!!
• No Customers

• Identical Competitor
  – that just Raised $5.3m from DFJ
How Did This Happen?!



        @LSChallenge
We didn’t iterate. We built.
We didn’t iterate. We built.

We didn’t do CustDev. We Assumed
We didn’t iterate. We built.

We didn’t do CustDev. We Assumed

We didn’t have a strategy when
assumptions changed
We didn’t iterate. We built.

We didn’t do CustDev. We Assumed

We didn’t have a strategy when
assumptions changed

We did it all in secret
Launch                    Awards
             1   2   3   4
   Weekend                   Ceremony




Learn to build something people want
Launch                              Awards
                   1     2     3    4
       Weekend                             Ceremony




•   4 week Lean Startup Competition
•   Experiment and iterate on your model each week
•   Receive feedback from mentors
•   Learn from awesome speakers
•   Get a chance to win up to $20,000 in cash and prizes

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Why a Lean Startup Challenge?

  • 1. Most Startups Fail from a Lack of customers not Product Development Failure Customer Development in the High-Tech Enterprise 1 September 2008
  • 2. My Lean Story @LSChallenge
  • 3. My Awesome Idea The idea was simply to build a platform to let people trade their physical assets like their financial assets. It involved building a large catalog, and letting people buy and sell their stuff like stocks
  • 4. Exhibit A User Portfolio Product Wiki Automated Shipping Scanned Item Works like Netflix – seal and ship
  • 5. What I did first… Of course… I went ahead and built it. It was groundbreaking. • I found two co-founders • Hired programmers • Built it quietly
  • 6. After 12 months • Product was live! • No CUSTOMERS…. • Found a competitor doing the exact same thing
  • 7. What I learned… • 14 Months In Development
  • 8. What I learned… • 14 months in development • Lots of money invested
  • 9. What I learned… • 14 months in development • Lots of money invested • No Customers
  • 10. What I learned… • 14 months in development • Lots of money invested • No Customers • Identical Competitor – that just Raised $5.3m from DFJ
  • 11. What I learned… • 14 months in development • Lots of money invested DISASTER!!! • No Customers • Identical Competitor – that just Raised $5.3m from DFJ
  • 12. How Did This Happen?! @LSChallenge
  • 13. We didn’t iterate. We built.
  • 14. We didn’t iterate. We built. We didn’t do CustDev. We Assumed
  • 15. We didn’t iterate. We built. We didn’t do CustDev. We Assumed We didn’t have a strategy when assumptions changed
  • 16. We didn’t iterate. We built. We didn’t do CustDev. We Assumed We didn’t have a strategy when assumptions changed We did it all in secret
  • 17. Launch Awards 1 2 3 4 Weekend Ceremony Learn to build something people want
  • 18. Launch Awards 1 2 3 4 Weekend Ceremony • 4 week Lean Startup Competition • Experiment and iterate on your model each week • Receive feedback from mentors • Learn from awesome speakers • Get a chance to win up to $20,000 in cash and prizes

Editor's Notes

  • #3: I’ll call this is my lean storyMy first two startups were small side projects. My third one was one with a big vision.It starts the way they always do… boy meets Idea, boy falls in love with idea. Boy meets co-founders, and they start building a website.
  • #4: I’m a big nerd. As evidenced by this photo of me on what was probably the happiest moment of my life, getting my picture taken with the MIT mascot. I went to grad school at MIT, where I had a great time. Since Grad School,
  • #8: So where were we after a year and a half?
  • #10: Not only that, I found out that they had just gotten funded for $5m
  • #13: And all I could think to myself was, how did this happen?Everything seemed like it was going so well. We had a great idea, and we thought we were executing it well. But the truth is, we made almost every non-lean, classic mistake that you can.We didn’t iterate. We bullt. We didn’t do CustDev. We AssumedWe didn’t have a strategy for how to react when those assumptions changedWe did it all in secretAnd I decided to put everything on hold and learn a few things about startups, before I got myself into any more trouble.
  • #14: And all I could think to myself was, how did this happen?Everything seemed like it was going so well. We had a great idea, and we thought we were executing it well. But the truth is, we made almost every non-lean, classic mistake that you can.We didn’t iterate. We bullt. We didn’t do CustDev. We AssumedWe didn’t have a strategy for how to react when those assumptions changedWe did it all in secretAnd I decided to put everything on hold and learn a few things about startups, before I got myself into any more trouble.
  • #15: And all I could think to myself was, how did this happen?Everything seemed like it was going so well. We had a great idea, and we thought we were executing it well. But the truth is, we made almost every non-lean, classic mistake that you can.We didn’t iterate. We bullt. We didn’t do CustDev. We AssumedWe didn’t have a strategy for how to react when those assumptions changedWe did it all in secretAnd I decided to put everything on hold and learn a few things about startups, before I got myself into any more trouble.
  • #16: And all I could think to myself was, how did this happen?Everything seemed like it was going so well. We had a great idea, and we thought we were executing it well. But the truth is, we made almost every non-lean, classic mistake that you can.We didn’t iterate. We bullt. We didn’t do CustDev. We AssumedWe didn’t have a strategy for how to react when those assumptions changedWe did it all in secretAnd I decided to put everything on hold and learn a few things about startups, before I got myself into any more trouble.
  • #17: And all I could think to myself was, how did this happen?Everything seemed like it was going so well. We had a great idea, and we thought we were executing it well. But the truth is, we made almost every non-lean, classic mistake that you can.We didn’t iterate. We bullt. We didn’t do CustDev. We AssumedWe didn’t have a strategy for how to react when those assumptions changedWe did it all in secretAnd I decided to put everything on hold and learn a few things about startups, before I got myself into any more trouble.