Why Outsource? HHJR Consulting
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The key factors in leading and managing a high-performing outsourced business are to understand the needs of all stakeholders, both internal and external, create an action plan by understanding current capabilities and identifying gaps, and execute and review the plan. Success comes from understanding what the business offers in terms of expertise and economies of scale, carefully planning objectives and metrics, and exceeding customer expectations through marshalling resources effectively.
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Why Outsource? HHJR Consulting
- 1. WHAT ARE THE KEY FACTORS IN LEADING AND MANAGING A HIGH-PERFORMING CONTRACT OUTSORCED BUSINESS? PRESENTED BY HAMISH SINCLAIR
- 3. Understand the Needs of the customer(s) Needs are not necessarily the same as their Wants
- 4. Understand the needs of all stakeholders. Internal as well as External
- 5. The customer is Not always right!! In fact, in the business of out sourced services they are quite often wrong! i.e. we outsource non-core activities to organisations for whom they are core activities
- 6. Remember!! The purpose of outsourced services is to deliver better services at a lower cost i.e. Better Value for Money
- 7. What is our Value? Technical Expertise Economies of Scale It’s Our Core Business! Success comes from marshalling and managing our resources to exceed customer expectations
- 8. Success comes from Careful Planning and Detailed Measurement Where Do We Want To Get To? Where Are We Now? Then we can construct a map showing How Are We Going To get There? Then Designing Appropriate SLA’s, KPI’s & Metrics that show that we have got there!
- 9. What Gaps do we have? People Processes Expertise
- 10. • Summary • Understand the customers needs • Understand the key drivers for all stake holders • Understand the strengths and weaknesses of the business • Create an action plan • Gap Analysis • Execute. • Review.
- 11. BEFORE
- 12. AFTER
- 13. CLOSING THOUGHT You see things and say; Why? I dream things that never were and say; Why Not? George Bernard Shaw.
- 14. Thankyou.