Why TQM fails?
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The document discusses different approaches organizations take when implementing total quality management (TQM) and reasons why TQM initiatives often fail. It identifies three common approaches as materialistic, ritualistic, and spiritualistic. The most successful implementation requires balancing all three aspects. Most companies that fail focus too much on only one aspect or treat TQM as a quick fix without establishing a quality culture and management commitment.
Why TQM fails?
- 1. Pankaj Nalwa pankajnalwa@gmail.com
- 2. Implementing TQM is not as simple as acquiring knowledge of it. The reasons for failure of TQM are related to the various approaches followed by the organizations in implementing TQM. Pankaj Nalwa pankajnalwa@gmail.com
- 3. Approaches followed by organizations can be categorized as: Materialistic Ritualistic Spiritualistic Pankaj Nalwa pankajnalwa@gmail.com
- 4. Materialistic Approach Organization is concerned about results and don't focus on systematic approach and people involvement. They skip steps and treat people as mechanical machinery. These kind of organizations usually ends up in a chaotic situation. Pankaj Nalwa pankajnalwa@gmail.com
- 5. Ritualistic Approach Organization go after systematic approach without adequate focus on people involvement and results. They end up creating bureaucracy and the results do not show any improvement. People lose faith and confidence. This can be seen in many ISO certified companies. Following only system and procedures is no guaranty of quality. Pankaj Nalwa pankajnalwa@gmail.com
- 6. Spiritualistic Approach Organization focuses on people involvement and create lot of enthusiasm. But they fail to channelize their energy through proper systems and defined approaches towards the result, which can be measured in quantified terms – thus end up in total confusion. Pankaj Nalwa pankajnalwa@gmail.com
- 7. Balancing Act Successful implementation of TQM requires the balancing act between the Ritualistic Materialistic three aspects without over or under-doing any of these. Spiritualistic Majority of companies, who fails in TQM initiatives do not understand this. Balancing Act They just pick a few TQ tools like 7 QC tools, SPC, QCC, TPM, 5S and want quick solution to their problems. Pankaj Nalwa pankajnalwa@gmail.com
- 8. Reasons for failure ¤ TQM implementation without quality culture. ¤ Lack of top management commitment and involvement. ¤ Employees resistance to change. ¤ Barriers between departments (Lack of teamwork). ¤ Measuring quality. Pankaj Nalwa pankajnalwa@gmail.com
- 9. Reasons for failure ¤TQM viewed as quick fix with focus on short term goals. ¤ TQM overly complicated by SPC techniques. ¤ Failure to link TQM strategically with business goals. ¤ Although TQM is conceptually applicable to all departments / functional areas, but in actual practice it usually confined to quality assurance or quality control of products / services. Pankaj Nalwa pankajnalwa@gmail.com