LIVE Webcast




Winning Ad Operations Strategies

Panelists:   Heather Miranda, Manager Account Services

             Melissa Bertram, VP Advertising Operations

Moderator:   John Briar, EVP Business Operations
2




Webinar notes
 Attendees are in listen only mode
 Post questions using the Go To Webinar Questions Panel.
 They will be covered in the Q&A Session at the end.
 The session is being recorded and will be made available
 within 24 hours


                                   4/24/2012
                            Proprietary and Confidential.
3




Who is Operative?
Provides software and services that help media companies run their advertising businesses
from order to cash
More than 11 years deep digital domain expertise
300+ employees in New York, São Paulo, London, Melbourne, Bangalore and Hong Kong
Customers are 200+ media industry leaders, including half of Top 50 Publishers
More than 150,000 placements trafficked monthly
$6B in global ad revenue run through Operative solutions



                                                 4/24/2012
                                          Proprietary and Confidential.
4




Today’s Panelists




  Melissa Bertram             Heather Miranda                      John Briar
  VP Advertising Operations   Manager Account Services             EVP Business Operations




                                          4/24/2012
                                   Proprietary and Confidential.
Who we are
•   Since 1926, Kelley Blue Book has been trusted by both              Company Profile
    consumers and the automotive industry, helping millions
                                                                   Founded 1926
    of in-market car shoppers make well-informed decisions
    about the buying and selling of vehicles.
                                                                   Privately held; acquired by
                                                                    AutoTrader.com in
•   Every month, kbb.com®― the #1 third party automotive            December 2010
    website¹ ― provides the most up-to-date vehicle
    information, including new and used Kelley Blue Book®          Headquartered in Irvine,
    Values, car reviews, videos, and consumer ratings.              California

•   Kelley Blue Book creates opportunities for dealers, OEMs       Employees in 12 different
                                                                    states
    and industry professionals to connect with more in-market
    car shoppers through its trusted values, kbb.com, and
                                                                   Approx 500 total employees
    Internet marketing solutions.

    KeyNote Systems 2011 Third Party Auto Sites Study
Winning Ad Ops Strategies: Microsoft & Kelley Blue Book Panel Discussion with Operative
7


Can your Ad Ops team handle 50% more work?

                       Global Digital Ad Spend 2011-2015
                                                                                                       $132 B
                                                                                $120 B
                                                         $106 B
                                    $94 B
              $80 B




             2011                  2012                    2013                  2014                  2015

  Source: eMarketer 2011 Study: http://www.emarketer.com/Article.aspx?R=1008438&dsNav=Rpp:25,Ro:0,N:498&xsrc=TypesPanel
8


What are the biggest pains and challenges
            you face today?




                        4/24/2012
                 Proprietary and Confidential.
9


What solutions did you implement to
       address those pains?




                       4/24/2012
                Proprietary and Confidential.
10


What metrics and benchmarks are important to
  measuring the success of your business?




                           4/24/2012
                    Proprietary and Confidential.
11




Key Takeaways
 Constant change is making execution more challenging

 New skill sets are required

 Transformation to revenue operations is happening

 Accuracy is critical to building credibility and earning revenue

 Greater efficiency is a must to get ahead

 Ad ops deserves a seat at the table



                                            4/24/2012
                                     Proprietary and Confidential.
12




Action Items
 Automate wherever possible

 Build your metrics infrastructure

 Align with client success metrics

 Develop a flexible team with a variety of experts so you can adapt to changing
market demands

 Partner so your team can perform higher value activities

 Keep your eye on revenue and ROI


                                             4/24/2012
                                      Proprietary and Confidential.
13




Questions?




          4/24/2012
   Proprietary and Confidential.
14




Thank You
John Briar | jbriar@operative.com
•   The recording will be available in 24 hours.

•   Are You Ready for Revenue Operations?
    We’ll be sending a checklist you can fill out
    to help you determine if you are ready.

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Winning Ad Ops Strategies: Microsoft & Kelley Blue Book Panel Discussion with Operative

  • 1. LIVE Webcast Winning Ad Operations Strategies Panelists: Heather Miranda, Manager Account Services Melissa Bertram, VP Advertising Operations Moderator: John Briar, EVP Business Operations
  • 2. 2 Webinar notes Attendees are in listen only mode Post questions using the Go To Webinar Questions Panel. They will be covered in the Q&A Session at the end. The session is being recorded and will be made available within 24 hours 4/24/2012 Proprietary and Confidential.
  • 3. 3 Who is Operative? Provides software and services that help media companies run their advertising businesses from order to cash More than 11 years deep digital domain expertise 300+ employees in New York, São Paulo, London, Melbourne, Bangalore and Hong Kong Customers are 200+ media industry leaders, including half of Top 50 Publishers More than 150,000 placements trafficked monthly $6B in global ad revenue run through Operative solutions 4/24/2012 Proprietary and Confidential.
  • 4. 4 Today’s Panelists Melissa Bertram Heather Miranda John Briar VP Advertising Operations Manager Account Services EVP Business Operations 4/24/2012 Proprietary and Confidential.
  • 5. Who we are • Since 1926, Kelley Blue Book has been trusted by both Company Profile consumers and the automotive industry, helping millions  Founded 1926 of in-market car shoppers make well-informed decisions about the buying and selling of vehicles.  Privately held; acquired by AutoTrader.com in • Every month, kbb.com®― the #1 third party automotive December 2010 website¹ ― provides the most up-to-date vehicle information, including new and used Kelley Blue Book®  Headquartered in Irvine, Values, car reviews, videos, and consumer ratings. California • Kelley Blue Book creates opportunities for dealers, OEMs  Employees in 12 different states and industry professionals to connect with more in-market car shoppers through its trusted values, kbb.com, and  Approx 500 total employees Internet marketing solutions. KeyNote Systems 2011 Third Party Auto Sites Study
  • 7. 7 Can your Ad Ops team handle 50% more work? Global Digital Ad Spend 2011-2015 $132 B $120 B $106 B $94 B $80 B 2011 2012 2013 2014 2015 Source: eMarketer 2011 Study: http://www.emarketer.com/Article.aspx?R=1008438&dsNav=Rpp:25,Ro:0,N:498&xsrc=TypesPanel
  • 8. 8 What are the biggest pains and challenges you face today? 4/24/2012 Proprietary and Confidential.
  • 9. 9 What solutions did you implement to address those pains? 4/24/2012 Proprietary and Confidential.
  • 10. 10 What metrics and benchmarks are important to measuring the success of your business? 4/24/2012 Proprietary and Confidential.
  • 11. 11 Key Takeaways  Constant change is making execution more challenging  New skill sets are required  Transformation to revenue operations is happening  Accuracy is critical to building credibility and earning revenue  Greater efficiency is a must to get ahead  Ad ops deserves a seat at the table 4/24/2012 Proprietary and Confidential.
  • 12. 12 Action Items  Automate wherever possible  Build your metrics infrastructure  Align with client success metrics  Develop a flexible team with a variety of experts so you can adapt to changing market demands  Partner so your team can perform higher value activities  Keep your eye on revenue and ROI 4/24/2012 Proprietary and Confidential.
  • 13. 13 Questions? 4/24/2012 Proprietary and Confidential.
  • 14. 14 Thank You John Briar | jbriar@operative.com • The recording will be available in 24 hours. • Are You Ready for Revenue Operations? We’ll be sending a checklist you can fill out to help you determine if you are ready.