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Wo wability creating employee delight
- 1. WOWability Creating Employee Delight Shashikanth Jayaraman Zonal Manager - HR (South India) & Head – Process Automation, Bajaj Allianz Life Insurance Company Founder – HR Sangam
- 2. Why delight employees? How much was done & How much is being done? The art of managing expectations Builds employee morale Easy recall of good feel Increases productivity Delighted employees with delight you with performance Retention of talent Retention techniques differentiate the good employers from the bad
- 3. HOW to WOW? Delight starts from basic things Small gestures make big companies Functional value Vs Emotional value The need to balance the value proposition Standardized approach to customization One size doesn’t fit all. Make their day! Shift from Transactional to Transformation Get weird!
- 4. Some WOWful understandings – HR Perspective What do your employees want? How much are we approachable? Avoid dumping of ideas/initiatives Yesterday’s delight is today’s twilight
- 5. The WOWability process Be one of them Constant improvisation Listen to them - Take constant feedback Act on the feedbacks Stay in touch with them A day in the shoes of the employee
- 6. WOWability from a leader’s perspective Empowerment Freedom of creativity/nurturing ideas Make work fun Reward efforts too Bosses can be good mentors too “ A CEO hand writes his thank you notes to employees on a $2 bill. In three years, of doing this, only one employee asked if he could spend it”
- 7. Delighting at work Flexible work hours Moments of truth Wall of fame A place to park Remember the spouses Publicize successes ESOPS As time passes, delight becomes a necessity
- 8. “ When you deliver to delight, its WOWability ” Thank you! [email_address] +91 9841188114