This document discusses work-based learning and general competencies. It identifies five general competencies: information processing, communication, interpersonal skills and teamwork, and problem-solving. It then describes five informal ways that learning occurs in organizations using technologies: email, in-person conversations, reading blog posts and online articles, searching the social web, and connecting with others on social networks or private groups. It concludes that technologies have become extensions of ourselves in how they facilitate learning, particularly with sight and hearing.