Work like the Network for Shift 2010
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The document discusses the challenges organizations face in understanding and adapting to customer needs in a socially connected world. It highlights that while companies recognize customers' presence, most lack strategies to effectively meet their demands across various functions. This includes areas such as customer service, marketing, and product development.
Work like the Network for Shift 2010
- 1. Losing Control: 8 Steps to Success in a post 2.0 World
- 4. “blog”
- 5. “ajax”
- 11. When Social Systems meet Customer Service Product Ideation Immersive Testing Launch Customer Service New Products, Buyers, Features, Buzz, Promotion, Problems, Questions, New Uses Pricing, Service Marketing Ideas
- 12. When Social Systems meet Customer Service Customer Service Product Ideation Immersive Testing Launch Problems, Questions, New Products, Buyers, Features, Buzz, Promotion, Ideas New Uses Pricing, Service Marketing Social Effects
- 31. 1. Organizations understand their customers are out there now. 2. Every part of the organizational value chain is now aware of the customer and the impact that can have on their piece of the business. 3. Most organizations have no idea what to do about that.
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- 71. In Summary
- 76. 1. Organizations understand their customers are out there now. 2. Every part of the organizational value chain is now aware of the customer, and the impact that can have on their piece of the business. 3. Most organizations have no idea what to do about that.
- 78. 1. Customer service? 2. Marketing and Brand development? 3. Product development? 4. Business development? 5. Advertising? 6. Human Resources? 7. Non-profit organizations? 8. Governments?
- 79. Lane Becker Email at lane@getsatisfaction.com IM at monstro9 Twitter @monstro Facebook at /laneb Phone at +1 415 8671708 http://www.flickr.com/photos/blackbeltjones/