Working With Internal and External Coaches
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This document defines internal and external coaching and discusses considerations for using both in a coaching program. It provides pros and cons of internal versus external coaches, noting that companies are best served using a combination. Tips include training internal coaches externally, using internal coaches for entry-level through supervisor roles, and hiring external coaches for high potentials and higher levels. The document recommends measuring outcomes and empowering clients to choose coaches. It provides resources for further information.
Working With Internal and External Coaches
- 1. ©Center for Coaching Certification Center for Coaching Solutions
- 2. Agenda • Definitions • Pros and Cons • Considerations • Tips • Resources ©
- 3. Definition of Coaching Executive, Career, Business or Life Coaching is a strategic partnership in which the coach empowers the client to clarify goals, create action plans, move past obstacles, and achieve what the client chooses. - ICF ©
- 4. Definitions: Internal An internal coach is an employee of the company where the coaching is being done. ©
- 5. Definitions: External An external coach is an independent business person with whom an agreement is established to provide coaching. ©
- 6. Definitions • The "client" is the person(s) being coached. Source: International Coach Federation Code of Ethics • The "sponsor" is the entity (including its representatives) paying for and/or arranging for coaching services to be provided. ©
- 7. Pros and Cons: Internal Soft costs Accessible Know culture and people Supports coaching culture Confidentiality Internal conflicts Situational Biases Competing priorities ©
- 8. Pros and Cons: External Coaching expertise Standards and Ethics Role-specific experience Perspectives Address sensitive issues Sourcing a coach Scheduling coaching Logistics coordinating services Costs ©
- 9. Coaching Program: Internal and External • Companies are best served by a combination of internal and external coaches. ©
- 10. Considerations American Management Association • Working with an external coach is significantly related to a successful coaching experience, regardless of the coachee’s level in the organization. • Using an internal coach, however, seems to be significantly related to coaching success only when it is used for supervisors or all employees. ©
- 11. Considerations American Management Association The internally based methods of providing training were less strongly correlated with overall coaching success than were the externally based methods, even though the internally based methods are more commonly used. ©
- 12. Considerations American Management Association Despite the difference between coaching and many other types of training programs—the wisest course of action is to view coaching as part of a larger development process. ©
- 13. Considerations: Best Practices • Work with Internal and External coaches • Use external training for internal coaches • Incorporate coaching with Training and Development efforts ©
- 14. Considerations ©
- 15. Considerations: Coaching for Skill Development • Communication Listening, Assertive Language, Questioning • People Skills Recognize personalities and flex • Goal-setting Effective process that creates change and motivates follow-through ©
- 16. Tips • Know the reasons for coaching • Train internal coaches externally • Use internal coaches for entry level through supervisor levels • Hire external coaches for high potentials and higher levels • Create a coaching culture ©
- 17. Tips • Develop a process for matching prospective coaches with each client • Empower the client to choose their coach • Measure the outcomes ©
- 18. Internal and External Coaches • Create success by using both Internal and External Coaches – Create a coaching culture by training and using Internal coaches – Maximize coaching outcomes by incorporating External coaches ©
- 19. Internal and External Coaches • Support the same team • Support each other • Coordinate efforts ©
- 20. Resources • International Coach Federation • Center for Coaching Certification • Center for Coaching Solutions ©
- 21. Resource – International Coach Federation www.CoachFederation.org ©
- 22. Resource – Center for Coaching Certification www.CenterforCoachingCertification.com ©
- 23. Resource – Center for Coaching Solutions www.CenterforCoachingSolutions.com ©
- 24. CCS Resources • Blogs • Books • Free Webinars • Quick Check • Outsourcing • Consulting • Training • Coaching ©
- 25. Blog, Books, Webinars • http://CoachingBlog.CenterforCoachingCertification.com • Books: Coaching Perspectives series • Webinars: Free 30-minute monthly, free 60-minute every other month – sign up for the newsletter! ©
- 26. Quick Check • Call • Email ©
- 27. Outsourcing • Consulting • Training • Coaching ©
- 28. Now What? • Free Consultation • Choose the Resources • Plan Your Process • Implement Your Strategy • Achieve the Results ©
- 29. Please tell us how we can be helpful! The resource for coaching results. Cathy Liska Cathy@CenterforCoachingSolutions.com 800-624-2559 www.CenterforCoachingSolutions.com ©
Editor's Notes
- #16: 7 credits