Workshop Designing the future: Design thinking for libraries
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The document outlines a workshop focused on design thinking for libraries, emphasizing human-centered design and prototyping to foster innovative library services. Participants are guided through understanding their users, brainstorming solutions, and creating prototypes while documenting their processes. Key components include empathy, creativity, collaboration, and iterative learning, aimed at inspiring new ways to engage and serve library patrons.
![09/02/2018
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… to bring yourself into a
creative process that doesn’t
only exist in your own head!
[ ]
“You don’t need a lot of
resources, you just need
fresh eyes”](https://image.slidesharecdn.com/workshopslidesbrno-180307101650/85/Workshop-Designing-the-future-Design-thinking-for-libraries-10-320.jpg)
Workshop Designing the future: Design thinking for libraries
- 1. 09/02/2018 1 Day 1 Helene & Sidsel Aarhus Public Libraries
- 2. 09/02/2018 2 Aarhus Public Libraries Main library + 18 branches Population: 350.000 Today, we will + Introduce Design Thinking + Explore Design Thinking + Practice critical steps in the design process, guided by the Design Thinking for Libraries Toolkit + Meet the users!
- 3. 09/02/2018 3 7 Maker Libraries for people – not books!
- 4. 09/02/2018 4 To create innovation we needed to change our mindset From our space to the users space Creativity and open innovation Fail faster: prototyping and test Design thinking: human centered design Transformation Lab: Prototyping Dokk1
- 5. 09/02/2018 5 Prototyping the future library
- 6. 09/02/2018 6 The Design Thinking Toolkit for Libraries + Download: www.designthinkingforlibraries.com
- 8. 09/02/2018 8 DESIGN THINKING - is about accelerating innovation - it is human-centered! People first! - it is a mindset – and a process!
- 9. 09/02/2018 9 Understand your users… • What do they think about our products and services? • What do they think about our campaigns and communication? • What digital platforms do they use? • How do they find inspiration? • What do they think about our ideas for new library services? MINDSET 1.Creativity 2.Empathy 3.Diversity 4.Take action! 5.Fail faster – and learn from it 6.Lots of iterations 7.Be optimistic!
- 10. 09/02/2018 10 … to bring yourself into a creative process that doesn’t only exist in your own head! [ ] “You don’t need a lot of resources, you just need fresh eyes”
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- 12. 09/02/2018 12 There are 2 fundamental components: _Talking to people + observation _Prototyping
- 13. 09/02/2018 13 Why it is important to _Talk to people and observe?
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- 18. 09/02/2018 18 Why it is important to _Prototype
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- 20. 09/02/2018 20 PROTOTYPE Getting started: how to work as a designer?
- 21. 09/02/2018 21 The purpose of documentation is for learning, teaching, and storytelling Think of all the different contexts in which this might happen Visual toolkit
- 22. 09/02/2018 22 Some tips: 1.Get your mind organized before drawing 2.Try alternate ways to visualize 3.Give yourself time to visualize 4.Avoid decoration: reduce noise! 5.Give your visual model a clear title 6.Use both visuals and words Use your visual toolkit Visualize this: Two teams collaborating
- 23. 09/02/2018 23 Use your visual toolkit Visualize this: Users interacting with the library Book case?
- 24. 09/02/2018 24 When to document: _any important meetings _interviews – always get a photo of the participant _observations _prototypes (no matter how low they fidelity – think about showing progress) _any programs or public events
- 25. 09/02/2018 25 How to document: _smartphones camera (or cameras) for photos of simple or spontaneous things _smartphones for videos _audio recordings or videos if you want to share your entire interviews with the team _notes at interviews, sketches of space layouts, etc. Let’s get started!
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- 27. 09/02/2018 27 Team spirit Draw your team: who are you? What skills? What are you curious about? Unexpected knowledge: Favourite drink? Favourite band? Pick 1 thing to share with your team Set up your design space
- 28. 09/02/2018 28 Set up your design space Set up your design space
- 29. 09/02/2018 29 Set up your space Write your challenge on a poster: How might we inspire users in new ways in the library? Inspiration Research
- 30. 09/02/2018 30 Research for Design Thinking might be different than you have traditionally thought about research The goal of the inspiration research is to inspire design ideas
- 31. 09/02/2018 31 Inspiration Research Methods Your prework: find inspriation outside libraries
- 32. 09/02/2018 32 1. Tell stories 2. Find themes and insights 3. HMW 4. Brainstorm 5. Prototyping Stories make it easier to remember what we have learned Thinking out loud together Go back to your notes and pictures. Take turns and talk about what you experienced: what did you see, what surprised you etc.
- 33. 09/02/2018 33 Details for a story: _location details: Where did you go and how does it connect with your challenge topic? _interesting stories: What was the most memorable or surprising part of the visit? How did the experience give you a fresh perspective on your challenge? _include images from your documentation _capture the information in small, or bite-sized, pieces (e.g. post it notes) _display your notes in your design space
- 34. 09/02/2018 34 EXAMPLE GENIUS BAR I APPLE STORE
- 35. 09/02/2018 35 GENIUS BAR I APPLE STORE GENIUS BAR I APPLE STORE
- 36. 09/02/2018 36 GENIUS BAR I APPLE STORE GENIUS BAR I APPLE STORE
- 38. 09/02/2018 38 1. Tell stories 2. Find themes and insights 3. HMW 4. Brainstorm 5. Prototyping Identify Patterns Which ideas are related to each other? How are they related? Name their relationship.
- 39. 09/02/2018 39 _cluster post-its that reveal patterns _create cluster titles
- 40. 09/02/2018 40 Turn themes into insights Turn themes into insights
- 41. 09/02/2018 41 Not an insight: The users don’t know enough about our electronic ressources Insight: People need help with the electronic ressources available at the library, but are intimidated by the staff behind the IT help desk
- 42. 09/02/2018 42 Your turn: Find themes Identify patterns Find insights Revisit your design challenge Could you make it more specific? Who is the target group Is the solution already given? Are you curious about it? How exciting is it?
- 43. 09/02/2018 43 You have identified your topic, but now you will get more specific Define the user group _focus on the user’s issues not yours _focus on behaviors not demographics _(e.g. children who are not experiencing play at school)
- 44. 09/02/2018 44 1. Tell stories 2. Find themes and insights 3. HMW 4. Brainstorm 5. Prototyping Great brainstorms require great questions
- 45. 09/02/2018 45 How Might We questions are perfect prompts to get brainstorms started Remember: develop the right-sized questions _Not too broad _Not too narrow (no solutions in the questions) _They are prompts you can respond to
- 46. 09/02/2018 46 Turn insights into How Might We questions How might we ____(do something) in order to ___(fulfill this need)___ for ___(this group of patrons)___?
- 47. 09/02/2018 47 Question examples Too broad: How might we encourage play in the library? Too narrow: How might we encourage children to play with costumes in the library? Just right: How might we introduce more play at library events for children who may not be experiencing it at school? Now 1.Silent thinking alone: based on your insights: what are the most interesting HMW-questions for you? 2.Make questions: generate as many HMW-questions as you can. You will not use all of them. Go for quantity!
- 49. 09/02/2018 49 Afternoon The afternoon + Tools and methods from the morning + Revisit HMW + Move to the ideation phase + Brainstorm and prototype + Test with users + Evaluate and reflect on how to apply this approach in your own projects
- 50. 09/02/2018 50 10 minutes Revisit HMW-questions Pick 1: think about: is this a problem for the users? Pick a juicy one!! 1. Tell stories 2. Find themes and insights 3. HMW 4. Brainstorm 5. Prototyping
- 51. 09/02/2018 51 30 circles Going from research and overall themes to tangible design ideas!
- 52. 09/02/2018 52 BRAINSTORM1. DEFER JUDGEMENT BRAINSTORM2. ENCOURAGE WILD IDEAS
- 53. 09/02/2018 53 BRAINSTORM3. BUILD ON THE IDEAS OF OTHERS BRAINSTORM4. STAY FOCUSED ON THE TOPIC
- 54. 09/02/2018 54 BRAINSTORM5. ONE CONVERSATION AT A TIME BRAINSTORM6. BE VISUAL
- 55. 09/02/2018 55 BRAINSTORM7. GO FOR QUANTITY
- 56. 09/02/2018 56 Your turn: Write the HMW-question Make sure it is a juicy questions that your team wants to explore Brainstorm Brainstorm voting _Cluster your ideas into concepts/themes _Use stickers to create heat maps _Each person gets 3 votes _Which ideas are getting the most energy?
- 57. 09/02/2018 57 1. Tell stories 2. Find themes and insights 3. HMW 4. Brainstorm 5. Prototyping Prototyping
- 58. 09/02/2018 58 Prototype An early model of a possible design idea Physical model Scenario Roleplaying
- 61. 09/02/2018 61 Prototypes are valuable because they : _help people imagine the future _are cost efficient _help you learn more about your users Prototypes are best when they are cheap and un-finished
- 62. 09/02/2018 62 Your turn: What and how to build?: 10 minutes Build: 30 minutes 15.10: Photo shoot + Coffee break! Coffe break until 15.40
- 63. 09/02/2018 63 TIPS BEFORE TEST What do you want to learn Find out how to make an introduction Think about roles Respect their input Note what you learn Ask before taking pictures Test with users Ask them to think out loud What is your first thought when you see this idea? Observe while you test you prototype: do they do something that surprises us? Use the worksheet!
- 65. 09/02/2018 65 You made it! Sharing Homework Join us! Sharing 2 minute pitch: What was the HMW in your team? Present the prototype What feedback did you get?
- 66. 09/02/2018 66 Take aways 5 minutes to think about the most important take away from the workshop (Design thinking related: could be tools, methods, mindset, something to try out when you get back) Pick 3 Short video to document – you have 2 minutes to do this! Homework 1 thing you have tried out The design challenge you want to explore Your plan for the design process so far Pictures and reflections We will send you all a template!!
- 67. 09/02/2018 67 Share your stories #designthinkingforlibraries Join us www.facebook.com/designthinkingforlibraries