Workshop session 11 - The future of CATI - including panel discussion
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This document discusses the future of Computer-Assisted Telephone Interviewing (CATI), highlighting insights from a panel discussion and various reports from the American Association for Public Opinion Research (AAPOR). It covers the evolution of random digit dialing (RDD) and CATI methods, challenges in sampling, recruitment, nonresponse errors, and data collection techniques. Additionally, it notes the continued usage of RDD and CATI in significant U.S. federal surveys.
Workshop session 11 - The future of CATI - including panel discussion
- 1. A subsidiary of: The Future of CATI: A Panel Discussion Paul J. Lavrakas, Ph.D. Senior Methodological Adviser Social Research Centre Australian National University 10 October 2019
- 2. www.srcentre.com.au Future of CATI Some thoughts from the 2017 AAPOR Task Force, supplemented by my own further thinking https://www.aapor.org/getattachment/Education- Resources/Reports/Future-of-Telephone-Survey-Research- Report.pdf.aspx USA trends are informative as they are likely predictive of what Australia can expect 2011 SRC workshop of Mobile-only population and introducing DFRDD surveying to Australia
- 3. www.srcentre.com.au 40-Year Evolution of RDD and CATI Two Telephone Survey Methods Edited Books 1987 – Telephone Survey Methodology; Groves, Biemer, Lyberg, Massey, Nicholls & Waksberg; Wiley & Sons 2008 – Advances in Telephone Survey Methodology; Lepkowski, Tucker, Brick, de Leeuw, Japec, Lavrakas, Link & Sangster; Wiley & Sons Three AAPOR Telephone Surveying Task Forces 2008 report – Introducing cell phone sampling and DFRDD 2010 report – Maturing and evolution of DFRDD 2017 report – Twilight of DFRDD
- 4. www.srcentre.com.au Coverage and Sampling Sampling via Telephone Numbers and Coverage Error Concerns Outbound DFRDD Outbound Mobile-only RDD, possibly supplemented with Electronic Listed Landlines Outbound Lists Inbound Redirected Inbound Call Sampling (RICS) (mobile and landline)
- 5. www.srcentre.com.au Recruitment and Nonresponse Recruitment via Telephone and Nonresponse Errors Concerns Via interviewer-recruiters Via Interactive Voice Response (IVR)
- 6. www.srcentre.com.au Data Collection Data Collection via Telephone and Measurement Errors Concerns Via interviewers Via IVR Mixed interviewer-IVR for sensitive questions
- 7. www.srcentre.com.au 2019 use of RDD and CATI USA: Some large federal government surveys are still conducted via DFRDD, for example: o Behavioral Risk Factor Surveillance Survey (BRFSS) o National Immunization Survey (NIS) All large survey organizations in the USA still carry out DRFDD surveys, for example: o Pew o Gallup o NORC o Abt o Westat o RTI o University of Michigan Survey Research Center