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Stories from Different Perspectives


Ramya	
  Ravichandar	
  
Ken	
  Power	
  	
  	
  (@ken_power)	
  

XP2012	
  Thursday	
  May	
  24,	
  2012	
  

	
  
Corporate	
  
                     Quality	
  




                  Agile	
  Lean	
  
                   at	
  Cisco	
  
                    Team	
  

  Learning	
  
  Solution	
                          Engineering	
  
Development	
  
• Lots(of(people(!(
 Company(        • Internal(Conferences,(Learning(
                 • Core(Agile?Lean(Team(

                 • ~6000(people(
Technology(      • ~150+(Agile(Teams(

  Group(         • Core(Working(Team(
                 • Transition(Team(((

                 • ~600(People(
Business(Unit(   • ~35+(Agile(Teams(
                 • Agile(Office(



 Individuals(
XP2012 Challenges (and Solutions) with Large-Scale Agile Adoption
Cisco Policies
effective


 Innovator	
  




Prac55oner	
  




  Newbie	
  
XP2012 Challenges (and Solutions) with Large-Scale Agile Adoption
XP2012 Challenges (and Solutions) with Large-Scale Agile Adoption
XP2012 Challenges (and Solutions) with Large-Scale Agile Adoption
• Direct	
                                 • Outgoing	
  
• Results-­‐oriented	
                     • Enthusiastic	
  
• Firm	
                                   • Optimistic	
  
• Strong-­‐willed	
                        • High-­‐spirited	
  
• Forceful	
                               • Lively	
  




                           A	
     B	
  

                           D	
     C	
  
• Analytical	
                             • Even-­‐tempered	
  
• Reserved	
                               • Accommodating	
  
• Precise	
                                • Patient	
  
• Private	
                                • Humble	
  
• Systematic	
                             • Tactful	
  
XP2012 Challenges (and Solutions) with Large-Scale Agile Adoption
•  Absence	
  of	
  trust	
  
     Unwilling	
  to	
  be	
  vulnerable	
  within	
  the	
  group	
  

•  Fear	
  of	
  conflict	
  
     Seeking	
  artificial	
  harmony	
  over	
  constructive	
  passionate	
  debate	
  

•  Lack	
  of	
  commitment	
  
     Feigning	
  buy-­‐in	
  for	
  group	
  decisions	
  creates	
  ambiguity	
  throughout	
  the	
  organization	
  

•  Avoidance	
  of	
  accountability	
  
     Ducking	
  the	
  responsibility	
  to	
  call	
  peers	
  on	
  counterproductive	
  behavior	
  sets	
  low	
  
     standards	
  

•  Inattention	
  to	
  results	
  
     Focusing	
  on	
  personal	
  success,	
  status	
  and	
  ego	
  before	
  team	
  success	
  
XP2012 Challenges (and Solutions) with Large-Scale Agile Adoption
XP2012 Challenges (and Solutions) with Large-Scale Agile Adoption
Looks	
  good	
  on	
  
                                 Everyone	
  is	
  
   my	
  resume.	
  
                                going	
  Agile.	
  So	
  
  Where	
  should	
  I	
  
                                  should	
  we!	
  
    sign	
  up	
  ?	
  




                              It	
  may	
  work	
  for	
  
   Can	
  you	
  
                             others.	
  But	
  we	
  are	
  
guarantee	
  100%	
  
                                really	
  unique	
  
   success	
  ?	
  
XP2012 Challenges (and Solutions) with Large-Scale Agile Adoption
XP2012 Challenges (and Solutions) with Large-Scale Agile Adoption
XP2012 Challenges (and Solutions) with Large-Scale Agile Adoption
Attend	
  to	
  the	
  needs	
  of	
  
the	
  individual	
  too	
  
Can	
  start	
  to	
  break	
  away	
  from	
  fixed	
  
                                                                             rules,	
  but	
  have	
  difficulty	
  
                                                                                 troubleshooting;	
  
                                                                      Can	
  start	
  using	
  advice	
  in	
  correct	
  
                                                                                            context;	
  
                                                                        Can	
  start	
  formulating	
  some	
  
                                    Little	
  or	
  no	
               principles	
  but	
  no	
  “big	
  picture”;	
  
                                    experience;	
  
Not	
  aware	
  that	
  the	
  
                                                   n            ce    No	
  holistic	
  understanding,	
  and	
  

                                              orma
                                   Need	
  a	
  recipe	
                         don’t	
  want	
  it	
  yet	
  
                                          e rf
problem	
  exists,	
  or	
  
can’t	
  conceive	
  that	
  
there	
  is	
  a	
  different	
  
                                     P
way	
  of	
  doing	
  things	
  

                                                                                                                                                      Expert	
  
                                                                                                                 Proficient	
  
                                                                      Competent	
                                                           Primary	
  sources	
  of	
  
                                                                                                                                            knowledge	
  and	
  information	
  
                                   Advanced	
                                                                                               in	
  any	
  field	
  
                                   Beginner	
                                                                                               Continually	
  look	
  for	
  better	
  
       Novice	
                                                                                                                             methods	
  and	
  better	
  ways	
  of	
  
                                                                                                                                            doing	
  things	
  
                                                                                                          ty                                Vast	
  body	
  of	
  experience	
  

                                                                           / Ca pabili                                                      they	
  can	
  tap	
  into	
  and	
  apply	
  
                                                            e ig	
  
                                                etencthe	
  bby	
  poicture	
  
                                                                                                                                            in	
  the	
  right	
  context	
  

                                             omp Frustrated	
   versimplified	
  information	
  
                                                   Need	
                                                                                   Work	
  from	
  intuition,	
  not	
  
                                       C                     Can	
  reflect	
  on	
  previous	
  poor	
  task	
  performance;	
  can	
  
                                                                                                                                            reason	
  
                                                                                                                                            Can	
  distinguish	
  between	
  
                                                             reflect	
  and	
  revise	
  to	
  perform	
  better	
  next	
  time	
           irrelevant	
  details	
  and	
  
                                                             Can	
  learn	
  from	
  experience	
  of	
  others;	
  can	
  understand	
     important	
  details	
  
                                                             and	
  apply	
  maxims	
  (as	
  distinct	
  from	
  recipes)	
                                        	
  
XP2012 Challenges (and Solutions) with Large-Scale Agile Adoption
•  Make	
  it	
  OK	
  to	
  fail	
  

•  Educate	
  your	
  leaders	
  
•  Recognize,	
  reward	
  and	
  communicate	
  agile	
  successes	
  	
  	
  

•  Have	
  clear	
  guidance	
  on	
  roles	
  and	
  responsibili5es	
  

•  Re-­‐evaluate	
  compliance	
  requirements,	
  policies	
  and	
  “standards”	
  

•  Find	
  middle	
  ground	
  between	
  agile	
  purists	
  and	
  standards	
  zealots	
  

•  A	
  single	
  tool	
  choice	
  may	
  not	
  be	
  ideal	
  for	
  all	
  groups,	
  situa5ons	
  and	
  
   5melines	
  
•  Verify	
  claims	
  to	
  agility	
  objec5vely	
  

•  Resist	
  labeling	
  things	
  as	
  “best	
  prac5ces”	
  
XP2012 Challenges (and Solutions) with Large-Scale Agile Adoption

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XP2012 Challenges (and Solutions) with Large-Scale Agile Adoption

  • 1. Stories from Different Perspectives Ramya  Ravichandar   Ken  Power      (@ken_power)   XP2012  Thursday  May  24,  2012    
  • 2. Corporate   Quality   Agile  Lean   at  Cisco   Team   Learning   Solution   Engineering   Development  
  • 3. • Lots(of(people(!( Company( • Internal(Conferences,(Learning( • Core(Agile?Lean(Team( • ~6000(people( Technology( • ~150+(Agile(Teams( Group( • Core(Working(Team( • Transition(Team((( • ~600(People( Business(Unit( • ~35+(Agile(Teams( • Agile(Office( Individuals(
  • 10. • Direct   • Outgoing   • Results-­‐oriented   • Enthusiastic   • Firm   • Optimistic   • Strong-­‐willed   • High-­‐spirited   • Forceful   • Lively   A   B   D   C   • Analytical   • Even-­‐tempered   • Reserved   • Accommodating   • Precise   • Patient   • Private   • Humble   • Systematic   • Tactful  
  • 12. •  Absence  of  trust   Unwilling  to  be  vulnerable  within  the  group   •  Fear  of  conflict   Seeking  artificial  harmony  over  constructive  passionate  debate   •  Lack  of  commitment   Feigning  buy-­‐in  for  group  decisions  creates  ambiguity  throughout  the  organization   •  Avoidance  of  accountability   Ducking  the  responsibility  to  call  peers  on  counterproductive  behavior  sets  low   standards   •  Inattention  to  results   Focusing  on  personal  success,  status  and  ego  before  team  success  
  • 15. Looks  good  on   Everyone  is   my  resume.   going  Agile.  So   Where  should  I   should  we!   sign  up  ?   It  may  work  for   Can  you   others.  But  we  are   guarantee  100%   really  unique   success  ?  
  • 19. Attend  to  the  needs  of   the  individual  too  
  • 20. Can  start  to  break  away  from  fixed   rules,  but  have  difficulty   troubleshooting;   Can  start  using  advice  in  correct   context;   Can  start  formulating  some   Little  or  no   principles  but  no  “big  picture”;   experience;   Not  aware  that  the   n ce No  holistic  understanding,  and   orma Need  a  recipe   don’t  want  it  yet   e rf problem  exists,  or   can’t  conceive  that   there  is  a  different   P way  of  doing  things   Expert   Proficient   Competent   Primary  sources  of   knowledge  and  information   Advanced   in  any  field   Beginner   Continually  look  for  better   Novice   methods  and  better  ways  of   doing  things   ty Vast  body  of  experience   / Ca pabili they  can  tap  into  and  apply   e ig   etencthe  bby  poicture   in  the  right  context   omp Frustrated   versimplified  information   Need   Work  from  intuition,  not   C Can  reflect  on  previous  poor  task  performance;  can   reason   Can  distinguish  between   reflect  and  revise  to  perform  better  next  time   irrelevant  details  and   Can  learn  from  experience  of  others;  can  understand   important  details   and  apply  maxims  (as  distinct  from  recipes)    
  • 22. •  Make  it  OK  to  fail   •  Educate  your  leaders   •  Recognize,  reward  and  communicate  agile  successes       •  Have  clear  guidance  on  roles  and  responsibili5es   •  Re-­‐evaluate  compliance  requirements,  policies  and  “standards”   •  Find  middle  ground  between  agile  purists  and  standards  zealots   •  A  single  tool  choice  may  not  be  ideal  for  all  groups,  situa5ons  and   5melines   •  Verify  claims  to  agility  objec5vely   •  Resist  labeling  things  as  “best  prac5ces”