XSI_Maintenance_Final
- 1. XS INTERNATIONAL’S NETWORK EQUIPMENT ALTERNATIVE MAINTENANCE SUPPORT: WWW.XSNET.COM | EXPERTLY SIMPLIFIED IT MAINTENANCETM » Cisco SMARTnet® » Juniper J-Care® » Brocade Essential Support® » Foundry Essential Support® » F5 Maintenance Support® » Extreme Networks® » Enterasys SupportNet® » AVAYA® Support 326 Certified Network Engineers man the XSTAC Center CUSTOMER BENEFITS: » Faster Response Times than the OEM: 15 minute guaranteed response on Priority 1 and Priority 2 calls (average 5-7 minutes) vs. 1 hour by the OEM. » No off-site call centers: Our TAC center is staffed 24x7x365 in the U.S. vs. the OEM’s overseas book-trained resources used on Level 1 2 calls. » One Contract to Manage All of Your Assets: Put all of your equipment under one easy to manage contract. We also provide Depot repair. » Coterminus additions deletions: Add or subtract devices on a monthly or a pro-rated basis. » Support for EOL and EOS: Extend the life of your network equipment. Buying and implementing new equipment is a capital expenditure and expensive. » Service Now Policy: XSi will never deny you service. We will immediately begin assisting you through the XSTAC. If you have a failed device not under coverage, XSi will work with you to provide the parts from their inventory or acquire and test the needed part in a priority fashion. The repaired device will then be added coterminous to your existing contract. XS International provides an equivalent (alternative maintenance service) to Networking OEM’s including: SOME OF OUR CUSTOMERS
- 2. THE XSI HOLISTIC MODEL We Analyzed Technical Support and Changed it for the Better XSi takes a customer focused agnostic view on maintenance. Products go through a lifecycle and during that lifecycle, alternative providers rather than the OEM may offer better solutions for maintenance. Examining this “Product Maintenance Lifecycle” is the key to optimizing true support requirements vs. costs. XSi could just provide OEM maintenance, but specializes in a Holistic offering that also includes a Hybrid Maintenance and Third-party Maintenance Support (TPM). WWW.XSNET.COM | EXPERTLY SIMPLIFIED IT MAINTENANCETM – Current Models that Require OS Updates to Fix Issues – Current Models that may Require OEM Escalation – Emerging Technologies – Requires Frequent Software Updates Hardware Best Maintained by Third Party Maintenance (TPM) Provider: Hardware Maintained in a Hybrid Model Hardware Best Maintained by OEM: – Models Reaching or Have Reached EOL, EoSW or EOS – Current Models Where Free Software and Firmware is Available – Other Criteria 0-20% Discount 30-50% SAVINGS Holistic Maintenance Model Categories No Risk NoReward Low Risk HighReward No Risk HighestReward 40-60% SAVINGS TPM EOS OEM EOL Third Party Maintenance Provider End of Software Updates = Last Date the Manufacturer will Provide Bug Fixes or Updates End of Support = Last Date the Manufacturer will Provide Product Support End of Life = Last Date of Hardware Resale of Product Original Equipment Manufacturer Acronym Decoder EoSW RETHINK MAINTENANCE WITH XS INTERNATIONAL. CONTACT US TODAY. 1.800.256.6133 | info@xsnet.com | XSnet.com