YJT Solutions Overview Presentation
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YJT Solutions provides IT managed services to help clients accelerate profits, reduce fixed costs and operational risk. Their services include service desk, monitoring, asset management, maintenance, consulting and systems integration. The service desk offers 24/7 support across phone, email and IM to resolve incidents from minor to critical issues. Monitoring proactively manages environments to prevent problems. Consulting offers solutions for systems, networking, storage, business processes and more.
YJT Solutions Overview Presentation
- 2. YJT Value Proposition Accelerate Profits Reduce Fixed Costs & Operational Risk Traditional Model: Optimized Model: Time Decay of Ideas Fluctuating IT Workload Fluctuating IT Workload with Static IT Staff with Fluctuating IT Staff IT IT Implemented with Staffing Staffing Profit YJT’s Focused Help Original IT Needs IT Staff Needs Staff Optimal IT IT Staff Implemented Workload Internally Time in Days Time Time (Over Hours, Days, Months, or Years) (Over Hours, Days, Months, or Years) Money You Can Inefficient Use Supplement IT Staff YJT Managed Make by Risk of Capital on Services Implementing Operations, Projects, Reduces Cost Earlier or Emergencies
- 3. Support Monitoring Service Service Maintenance Desk Desk Asset Asset Management
- 4. Service Desk Superior service available around the clock Delivering 24x7 access to world-class technical support with an in-depth understanding of complex financial services systems Responding to monitoring alerts and/or ad-hoc requests via phone, email, or IM Resolving incidents from minor questions to highly critical, business impacting issues Addressing requests that range from telephone support to dispatching an engineer to troubleshoot issues on site Providing incident escalation and trend reporting to address the root cause of issues
- 5. Service Desk Service Desk Process Email • Stand-Ups Phone • Resolve / • Incident • Problem Escalate Management • Change Management Immediate Intra-day Daily Control Continually Response • Create • Communicate • Reports • Post- Instant Ticket • Document • Dashboards Mortems Messaging Automated Alert
- 6. Service Desk Alert Criticalities and Priorities Cat 1 (Critical) – Primary business function is stopped. Workaround is unavailable. Significant financial impact. Immediate response and action required. Cat 2 (High) – Primary business function is severely degraded. Workaround is available. Cat 3 (Medium) – Critical business function degraded. Workaround is not necessary. Cat 4 (Low) – Non-critical business function is degraded. Cat 5 (Informational) – Questions or concerns.
- 7. Service Desk Weekly Status Reports Get a weekly summary of your IT support Status of your issues and alerts Overview of your environment’s Maintenance Gain a better understanding of the needs and demands of your IT infrastructure
- 8. Monitoring Take advantage of our premier monitoring capabilities Reduce your downtime Improve your system’s performance Enjoy the peace of mind of 24x7 monitoring Utilize YJT’s client portal- visibility into your systems and business
- 9. Asset Management Lifecycle management of IT assets Contract tracking and management License tracking and management Full inventory of your hardware and software assets Central location to deliver applications to all workstations and servers Centralized patch management Multiple remote control methods to fix server and workstation issues
- 10. Maintenance Proactively manage your environment Prevent Issues and problems before they happen Bi-weekly, monthly, and quarterly reviews and checks for your servers, workstations, network ing devices, back-ups, and UPS
- 11. Consulting Systems Networking Storage Systems Business Integration Solutions
- 12. Systems Solutions Systems Infrastructure Implementation Systems Architecture Assessment Backup/Compliance Market Data Infrastructure Design and Implementation High Performance / Parallel / Grid Computing New Office Build-outs
- 13. Storage Solutions •New enterprise storage system design and implementation Storage Infrastructure •Existing storage system optimization Implementation •Storage consolidation / centralization / replication •Recommendation for storage optimization, consolidation, and virtualization Storage Architecture •Validation of optimal storage networking topology for performance and availability Assessment •Risk Assessment / Risk Mitigation plan •Review data center capacity and project growth opportunities and challenges Datacenter Consolidation / •Consolidate legacy servers through hardware changes, virtualization, and co-location Review •Review server lifecycle and implement hardware depreciation and replacement cycles •Evaluation of appropriate datacenter / co-location per client needs Datacenter / •Determine hardware needs and fully map power, cooling, and business continuity Co-location •Design and implement datacenter / co-location server infrastructure
- 14. Network Solutions Network Assessment Network Routing/Switching Infrastructure Datacenter/Co-location Telephony Systems Security Connectivity Services Trade Messaging Infrastructure
- 15. Business Solutions Office Move & Build Versus Buy Business Analysis Project Organizational Build-Out Analysis & Vendor & Requirements Management Structure Design Coordination Selections Documentation Determine Managing all third- Defining and Current and future whether a re- party vendor Weighing costs communicating state process organization would communications and benefits project scope flows be beneficial and coordination Assessing building Managing all Craft optimal a custom solution Clarifying project technology-related Use case organizational vs. requirements aspects of the documentation structure buying/licensing a project third-party product Plan and execute Coordinating all Evaluating vendor Project scheduling changes required facilities-related Functional solutions & client and budgeting for re-organization aspects of the specifications requirements process project Ensure employee Issue support Determining the Technical management and throughout the re- most beneficial requirements resolution organization product process Contract management
- 16. Systems Integration Application Development Enterprise Architecture Reviews Performance and Optimization Review & Remediation Enhance Testing Capabilities Enhance Monitoring Capabilities