SlideShare a Scribd company logo
you can do better! 
@pboersma
a red border means there is an exercise! 
you can do better! 
@dsgndayconf
peter 
1970 
commodore 16 
computer science & ergonomics 
20 years at interactive agencies 
design process freak 
in-house UX strategist
dsgnday
dsgn
a design 
a speci!cation of an object, 
manifested by an agent, 
intended to accomplish goals, 
in a particular environment, 
using a set of primitive components, 
satisfying a set of requirements, 
subject to constraints
to design 
to create a design, 
in an environment where 
the designer operates
to design 
to create a design, 
in an environment where 
the designer operates
create
deliverables 
‘deliverable’ is a term used in project management 
to describe a tangible or intangible object, 
produced as a result of the project, 
that is intended to be delivered to a customer 
(either internal or external).
list 10 deliverables
business 
project strategy 
evaluation research 
design
business 
project strategy 
evaluation research 
design 
pitch 
scenarios 
position 
roadmap 
service design 
scope 
prototype 
review requirements 
test 
analytics 
estimate 
beta 
detailed design sketch 
personas 
concept 
competition 
roles 
steps 
interviews
business 
project strategy 
evaluation research 
design 
pitch
X
You can do better! (dsgnday)
You can do better! (dsgnday)
business 
project strategy 
evaluation research 
design 
estimate
estimate 
assumptions 
calculations 
(explanations) 
risks
example estimate 
assuming 
we design 10 wireframes 
(5 complex + 5 medium) 
plus 15 components 
we estimate 
we need 300 hours 
(5x16 + 5x8) + (15x12) 
but 
we don’t know the 
documentation 
needs 
of the developer
business 
project strategy 
evaluation research 
design 
position
client
client 
client
competitor competitor 
competitor 
big 
competitor 
competitor competitor 
big 
competitor 
competitor 
competitor 
client
client competitor 
competitor competitor 
competitor 
big 
competitor 
competitor competitor 
big 
competitor 
competitor 
client
business 
project strategy 
evaluation research 
design 
competition
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
business 
project strategy 
evaluation research 
design 
personas
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
business 
project strategy 
evaluation research 
design 
prototype 
detailed design sketch 
concept
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
MOBILE 
APP 
MUSIC PLAYER 
IN BAR 
matching 
user 
profile 
bar 
profile
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
business 
project strategy 
evaluation research 
design 
test
You can do better! (dsgnday)
You can do better! (dsgnday)
business 
project strategy 
evaluation research 
design 
beta
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
business 
project strategy 
evaluation research 
design 
pitch 
scenarios 
position 
roadmap 
service design 
scope 
prototype 
review requirements 
test 
analytics 
estimate 
beta 
detailed design sketch 
personas 
concept 
competition 
roles 
steps 
interviews
to design 
to create a design, 
in an environment where 
the designer operates
environment
org chart
draw your org chart
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
design in your org chart
to design 
to create a design, 
in an environment where 
the designer operates
operate
process
design process 
substantial disagreement exists 
concerning how designers [..] produce designs. 
1. designers attempt to optimize a design 
candidate for known constraints and 
objectives 
2. the design process is plan-driven 
3. the design process is understood in terms of 
a discrete sequence of stages 
1. designers use creativity and emotion to 
generate design candidates 
2. the design process is improvised 
3. no universal sequence of stages is 
apparent – analysis, design and 
implementation are contemporary and 
inextricably linked
80-20 rule for problems 
80% 20% 
1. designers attempt to optimize a design 
candidate for known constraints and 
objectives 
2. the design process is plan-driven 
3. the design process is understood in terms of 
a discrete sequence of stages 
1. designers use creativity and emotion to 
generate design candidates 
2. the design process is improvised 
3. no universal sequence of stages is 
apparent – analysis, design and 
implementation are contemporary and 
inextricably linked
80-20 rule for time spent 
20% 80% 
1. designers attempt to optimize a design 
candidate for known constraints and 
objectives 
2. the design process is plan-driven 
3. the design process is understood in terms of 
a discrete sequence of stages 
1. designers use creativity and emotion to 
generate design candidates 
2. the design process is improvised 
3. no universal sequence of stages is 
apparent – analysis, design and 
implementation are contemporary and 
inextricably linked
80-20 rule for time spent 
assuming you have a process 
20% 80% 
1. designers attempt to optimize a design 
candidate for known constraints and 
objectives 
2. the design process is plan-driven 
3. the design process is understood in terms of 
a discrete sequence of stages 
1. designers use creativity and emotion to 
generate design candidates 
2. the design process is improvised 
3. no universal sequence of stages is 
apparent – analysis, design and 
implementation are contemporary and 
inextricably linked
why document a process? 
1. to agree on what ‘things’ are called 
2. to link design activities with other processes 
3. to increase efficiency through standardization 
4. to speed up integration of team members 
5. to explain to your client where they are involved 
6. to measure your work, so you can improve it
document a process
sketch your process
sketch your process
You can do better! (dsgnday)
SITEMAP 
wireframes 
require-ments 
usability 
test 
Screen 
FLOW 
proto-type 
design 
principles 
Persona
Persona 
SITEMAP 
wireframes 
require-ments 
usability test 
Screen 
FLOW 
proto-type 
design 
principles
1 2 3 4 
Persona 
SITEMAP 
wireframes 
require-ments 
usability test 
Screen 
FLOW 
proto-type 
design 
principles
resuesaerrch concept 
design 
detailed 
design 
prototype 
& evaluate 
Persona 
SITEMAP 
wireframes 
require-ments 
usability test 
Screen 
FLOW 
proto-type 
design 
principles
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
You can do better! (dsgnday)
reusseaecrh 
concept 
design 
detailed 
design 
&pr eovtaolutyaptee 
Persona 
SITEMAP 
wireframes 
require-ments 
usability test 
Screen 
FLOW 
proto-type 
design 
principles
1. identify your current deliverables 
2. create diagram with deliverables & phases
10 steps 
1. identify your current deliverables 
2. create diagram with deliverables & phases 
3. describe activities, specifying input & output 
4. present process to rest of company 
5. improve diagram & descriptions 
...
10 steps 
... 
6. create templates & instructions for deliverables 
7. update diagram & descriptions 
8. promote your process, internally & externally 
9. measure & evaluate working with the process 
10. continue to improve the process
You can do better! (dsgnday)
http://www.slideshare.net/Hienadz.Drahun/ 
50-visual-de"nitions-of-user-experience
to design 
to create a design, 
in an environment 
where the designer operates
to design better 
to create a better design, 
in a better environment 
where the designer operates better
improve
a plan for improvement 
to improve <a success metric>, 
I will <do something> 
together with <another role> 
and we will change <a part of the process> 
before <a deadline>.
success for design 
1. product usage 
2. compliments vs. complaints 
3. value of the brand
success for design teams 
1. projects on time & within budget 
2. efficiency & effectiveness 
3. valued by colleagues
with whom 
business 
project strategy 
evaluation research 
design
where in the org chart
where in the process 
resuesaerrch concept 
design 
detailed 
design 
prototype 
& evaluate 
Persona 
SITEMAP 
wireframes 
require-ments 
usability test 
Screen 
FLOW 
proto-type 
design 
principles
which deliverable 
pitch 
scenarios 
position 
roadmap 
service design 
scope 
prototype 
review requirements 
test 
analytics 
estimate 
beta 
detailed design sketch 
personas 
concept 
competition 
roles 
steps 
interviews
when 
11 
nov
a plan for improvement 
to improve <a success metric>, 
I will <do something> 
together with <another role> 
and we will change <a part of the process> 
before <a deadline>.
write a plan 
to improve <a success metric>, 
I will <do something> 
together with <another role> 
and we will change <a part of the process> 
before <a deadline>.
to design 
to create a design, 
in a environment 
where the designer operates 
and keeps improving
you can do better! 
@pboersma

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You can do better! (dsgnday)

  • 1. you can do better! @pboersma
  • 2. a red border means there is an exercise! you can do better! @dsgndayconf
  • 3. peter 1970 commodore 16 computer science & ergonomics 20 years at interactive agencies design process freak in-house UX strategist
  • 6. a design a speci!cation of an object, manifested by an agent, intended to accomplish goals, in a particular environment, using a set of primitive components, satisfying a set of requirements, subject to constraints
  • 7. to design to create a design, in an environment where the designer operates
  • 8. to design to create a design, in an environment where the designer operates
  • 10. deliverables ‘deliverable’ is a term used in project management to describe a tangible or intangible object, produced as a result of the project, that is intended to be delivered to a customer (either internal or external).
  • 12. business project strategy evaluation research design
  • 13. business project strategy evaluation research design pitch scenarios position roadmap service design scope prototype review requirements test analytics estimate beta detailed design sketch personas concept competition roles steps interviews
  • 14. business project strategy evaluation research design pitch
  • 15. X
  • 18. business project strategy evaluation research design estimate
  • 19. estimate assumptions calculations (explanations) risks
  • 20. example estimate assuming we design 10 wireframes (5 complex + 5 medium) plus 15 components we estimate we need 300 hours (5x16 + 5x8) + (15x12) but we don’t know the documentation needs of the developer
  • 21. business project strategy evaluation research design position
  • 24. competitor competitor competitor big competitor competitor competitor big competitor competitor competitor client
  • 25. client competitor competitor competitor competitor big competitor competitor competitor big competitor competitor client
  • 26. business project strategy evaluation research design competition
  • 32. business project strategy evaluation research design personas
  • 41. business project strategy evaluation research design prototype detailed design sketch concept
  • 49. MOBILE APP MUSIC PLAYER IN BAR matching user profile bar profile
  • 58. business project strategy evaluation research design test
  • 61. business project strategy evaluation research design beta
  • 66. business project strategy evaluation research design pitch scenarios position roadmap service design scope prototype review requirements test analytics estimate beta detailed design sketch personas concept competition roles steps interviews
  • 67. to design to create a design, in an environment where the designer operates
  • 70. draw your org chart
  • 81. design in your org chart
  • 82. to design to create a design, in an environment where the designer operates
  • 85. design process substantial disagreement exists concerning how designers [..] produce designs. 1. designers attempt to optimize a design candidate for known constraints and objectives 2. the design process is plan-driven 3. the design process is understood in terms of a discrete sequence of stages 1. designers use creativity and emotion to generate design candidates 2. the design process is improvised 3. no universal sequence of stages is apparent – analysis, design and implementation are contemporary and inextricably linked
  • 86. 80-20 rule for problems 80% 20% 1. designers attempt to optimize a design candidate for known constraints and objectives 2. the design process is plan-driven 3. the design process is understood in terms of a discrete sequence of stages 1. designers use creativity and emotion to generate design candidates 2. the design process is improvised 3. no universal sequence of stages is apparent – analysis, design and implementation are contemporary and inextricably linked
  • 87. 80-20 rule for time spent 20% 80% 1. designers attempt to optimize a design candidate for known constraints and objectives 2. the design process is plan-driven 3. the design process is understood in terms of a discrete sequence of stages 1. designers use creativity and emotion to generate design candidates 2. the design process is improvised 3. no universal sequence of stages is apparent – analysis, design and implementation are contemporary and inextricably linked
  • 88. 80-20 rule for time spent assuming you have a process 20% 80% 1. designers attempt to optimize a design candidate for known constraints and objectives 2. the design process is plan-driven 3. the design process is understood in terms of a discrete sequence of stages 1. designers use creativity and emotion to generate design candidates 2. the design process is improvised 3. no universal sequence of stages is apparent – analysis, design and implementation are contemporary and inextricably linked
  • 89. why document a process? 1. to agree on what ‘things’ are called 2. to link design activities with other processes 3. to increase efficiency through standardization 4. to speed up integration of team members 5. to explain to your client where they are involved 6. to measure your work, so you can improve it
  • 94. SITEMAP wireframes require-ments usability test Screen FLOW proto-type design principles Persona
  • 95. Persona SITEMAP wireframes require-ments usability test Screen FLOW proto-type design principles
  • 96. 1 2 3 4 Persona SITEMAP wireframes require-ments usability test Screen FLOW proto-type design principles
  • 97. resuesaerrch concept design detailed design prototype & evaluate Persona SITEMAP wireframes require-ments usability test Screen FLOW proto-type design principles
  • 111. reusseaecrh concept design detailed design &pr eovtaolutyaptee Persona SITEMAP wireframes require-ments usability test Screen FLOW proto-type design principles
  • 112. 1. identify your current deliverables 2. create diagram with deliverables & phases
  • 113. 10 steps 1. identify your current deliverables 2. create diagram with deliverables & phases 3. describe activities, specifying input & output 4. present process to rest of company 5. improve diagram & descriptions ...
  • 114. 10 steps ... 6. create templates & instructions for deliverables 7. update diagram & descriptions 8. promote your process, internally & externally 9. measure & evaluate working with the process 10. continue to improve the process
  • 117. to design to create a design, in an environment where the designer operates
  • 118. to design better to create a better design, in a better environment where the designer operates better
  • 120. a plan for improvement to improve <a success metric>, I will <do something> together with <another role> and we will change <a part of the process> before <a deadline>.
  • 121. success for design 1. product usage 2. compliments vs. complaints 3. value of the brand
  • 122. success for design teams 1. projects on time & within budget 2. efficiency & effectiveness 3. valued by colleagues
  • 123. with whom business project strategy evaluation research design
  • 124. where in the org chart
  • 125. where in the process resuesaerrch concept design detailed design prototype & evaluate Persona SITEMAP wireframes require-ments usability test Screen FLOW proto-type design principles
  • 126. which deliverable pitch scenarios position roadmap service design scope prototype review requirements test analytics estimate beta detailed design sketch personas concept competition roles steps interviews
  • 128. a plan for improvement to improve <a success metric>, I will <do something> together with <another role> and we will change <a part of the process> before <a deadline>.
  • 129. write a plan to improve <a success metric>, I will <do something> together with <another role> and we will change <a part of the process> before <a deadline>.
  • 130. to design to create a design, in a environment where the designer operates and keeps improving
  • 131. you can do better! @pboersma