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Algorithms
are the new
gatekeepers.
Content Distribution and Workflow in the Social Web.
@andreasklinger, 2013-10-17
Hello.
@andreasklinger
Co-Founder of @diesocialisten
Head of Product www.swat.io
Goal of this talk:

“We need more
engagement”
vs
“We need more
engagement
of type X,
because…”
re
ak
om
m
er
ci a
lB

C

Die
Socialisten
Custom Apps for
Social Media
Marketing

Official member of Facebook's Preferred
Marketing Developer program.

swat.io
social-media workflows and ticketing
re
ak
om
m
er
ci a
lB

C

Swat.io
“Manage
Social Media
As A Team”

swat.io
social-media workflows and ticketing
re
ak
om
m
er
ci a
lB

C

Content Planning
- incl approval / workflow
swat.io
social-media workflows and ticketing
re
ak
om
m
er
ci a
lB

C

Community Management
- incl customer care
swat.io
social-media workflows and ticketing
re
ak
er
cia
lB
m
om

C

vs

www.Swat.io - Manage Social Media As A Team.

swat.io
social-media workflows and ticketing
Goal of this talk:

“We need more
engagement”
vs
“We need more
engagement
of type X,
because…”
Why do we
produce
content?
If we produce it...
.... will they come?
Content
Distribution
In Social Web
False Web 2.0 claim:
“Gatekeepers are dead”

swat.io
social-media workflows and ticketing
The Internet didn’t kill gatekeepers.
It just introduced new ones.

Algorithms
are the new
gatekeepers
swat.io
social-media workflows and ticketing
Sidenote:
Algorithms are
instructions for
computers
that specify
how to act
(eg. handle data.)

swat.io
social-media workflows and ticketing
Algorithms

Algorithms decide
which emails get
more attention.
- Spam
- Tabs
- “Important”
swat.io
social-media workflows and ticketing
Algorithms decide
which blog posts
get more attention.
swat.io
social-media workflows and ticketing
...what movies you
are more likely to
watch.
swat.io
social-media workflows and ticketing
...which websites
you are going to read.
swat.io
social-media workflows and ticketing
...what news of friends
you are more likely to
hear about.
swat.io
social-media workflows and ticketing
brands
...what news of friends
you are more likely to
hear about.
swat.io
social-media workflows and ticketing
... and this is just the
beginning.
swat.io
social-media workflows and ticketing
“But humans decide...”
“Blogger blog”, “Facebookers like”, etc...

Humans act as curators for machines
to feed the best content to more humans.

swat.io
social-media workflows and ticketing
Understand the algorithms of
distribution channels.
Content Distribution

Content /
Story

Hosting
Medium

Distribution
Channels

Audience

swat.io
social-media workflows and ticketing
You like a page
and the brand earns privileges
in the real distribution channel.

swat.io
social-media workflows and ticketing
Facebook Newsfeed is
the real distribution channel.

swat.io
social-media workflows and ticketing
It doesn’t matter how
your post looks on your page.
People consume it in their newsfeed.
swat.io
social-media workflows and ticketing
Example Facebook:
“We want more shares of our blog posts”
“We want more likes on our fanpage”

swat.io
social-media workflows and ticketing
Example Facebook:
“Edgerank” = Affinity x Weight x Decay*
*... simplified

swat.io
social-media workflows and ticketing
us

er

li

ke

s

th

e

pa

ge

likely to see
in newsfeed

user

friend likes
the post
friend

Affinity = I liked the page, a friend liked the post
Weight = a lot of people liked the post
Decay = It’s a new post
swat.io
social-media workflows and ticketing
Users likes a object,
becomes “story tellers”
(Aka “talking about”)
“EdgeRank” decides if i
am going to see it.

swat.io
social-media workflows and ticketing
Like button aggregates all storytellers.

- including likes, shares & comments of like-stories
{
  "data": [
    {
      "like_count": 249,
      "comment_count": 44,
      "share_count": 129,
      "total_count": 422,
      "url": "http://klinger.io/post/36585126176/the-founders-lie-aboutcomfort-zones"
    }
  ]
}
swat.io
social-media workflows and ticketing
Facebook wants
multiple people
posting the same.
(Affinity, Weight)

swat.io
social-media workflows and ticketing
Try to reach different clusters of people.
5 shares within one cluster < 5 shares within seperated clusters

vs

swat.io
social-media workflows and ticketing
Channels change, always.
Measure to learn, always.

swat.io
social-media workflows and ticketing
New
Facebook
Insights

swat.io
social-media workflows and ticketing
Which posts worked?

swat.io
social-media workflows and ticketing
But there is more....

Which time works?
Do Weekends?

swat.io
social-media workflows and ticketing
But there is more....

Which time works?
Do Weekends?
Do people visit our tabs?

swat.io
social-media workflows and ticketing
But there is more....

Which time works?
Do Weekends?
Do people visit our tabs?
Where do people like us?
swat.io
social-media workflows and ticketing
But there is more....

Which time works?
Do Weekends?
Do people visit our tabs?
Where do people like us?
Which post type works?
it’s usually different for each page.

swat.io
social-media workflows and ticketing
Other channels.
Other rules/algorithms.

swat.io
social-media workflows and ticketing
Eg some channels
punish
re-postings
swat.io
social-media workflows and ticketing
In some channels
you benefit from
reposting.

swat.io
social-media workflows and ticketing
In some channels
you have almost no
distribution unless
you get featured.
swat.io
social-media workflows and ticketing
Focus on the channels you understand.
Optimise content for those channels.

swat.io
social-media workflows and ticketing
Eg. Facebook - experiment with titles, images
and description text.

<- changeme

changeme -^
<- changeme

swat.io
social-media workflows and ticketing
Highly recommend:
Upworthy’s Slideshare:
http://bit.ly/up-viral
swat.io
social-media workflows and ticketing
Create great content, but focus on distribution.

Tools come and go.

Understand your channels.

Be able to measure and learn.
Thanks
Feel free to connect:

andreas.klinger@swat.io
@andreasklinger
www.swat.io

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Algorithms are the new gatekeepers