The Jordan Rules
9 Rules to ensure a good user experience




                                           v1.0
Rule 9

Test and adapt
5 elements to test
       Layout

     Technology

      Messaging

     Interaction

       Audio
Layout



          V.S.    button



button
Technology



   V.S.
Messaging



           V.S.
Submit               Enter
Interaction



            V.S.
button                 button
Interaction



            V.S.
button                 button
Testing is a competency
It’s important to follow best practices for testing.

If you follow a sound methodology, you’ll derive
great insights; if you don’t, you’ll end up with
misinterpreted insights.
Rule 8

Teach the user what
 he needs to know
Direct and Indirect Teaching
Direct teaching: when you provide obvious
instruction to the user.

Indirect teaching: when you allow the user to learn
through trial and error.
Direct Teaching
Indirect Teaching
Your approach depends on your
           audience

Depending on who you expect to interact with your
site, and the goals of your site; you’ll want to adapt your
teaching approach to make the site easy to use
and engaging.
Rule 7

 Spend more time on
   IA and UX when
using new technology
5 types of new ‘technology’
         New channel
          New media
         New platform
         New technique
New Channel



    or
New Media



   or
New Platform



     or
New Technique



     or
Plan to spend more time

It’s important to allow more time for all stages of a
project that makes use of new technology.

Because UX planning and IA set the foundation
for your project, it’s even more important to
spend additional time in those areas.
Rule 6

Look at supporting
  visuals from a
  psychological
   perspective
Where is your eye drawn?
Where is your eye drawn?
Supporting visuals should support

 Visuals need to be on brand, interesting and
 relevant, but they also need to SUPPORT your
 message, and your goals.

 If your visuals aren’t helping to guide the user to
 a goal, they’re being under-used.
Rule 5

Prioritize user flows
 over information
Many web designers look at each page
separately and create a hierarchy of
information for each page.

Creating a hierarchy for your user
flows, looks at the objectives of the
site and prioritizes information across
the entire site.
By prioritizing your user flows, you’ll
prioritize page content as a side-effect.
Rule 4

Write copy for
 skimming
6 Spiderman Movie Facts

James Franco originally auditioned for the role of Peter Parker,
but director Sam Raimi decided to cast him as Harry Osborn
instead.
The hand sketching Peter Parker’s different costumes during
the montage in the first “Spider-Man” movie in reality belongs
to Infinite Crisis artist Phil Jimenez.
Eliza Dushku, who co-starred with Kirsten Dunst in “Bring It
On,” auditioned for the role of Mary Jane Watson and on the
original “Spider-Man” DVD, during Tobey Maguire’s screen
test, the actress reading Mary Jane’s lines was Dushku.
The name of Peter’s landlord in “Spider-Man 2,” Mr.
Ditkovitch, is a reference to Spider-Man co-creator Steve
Ditko.
The Spider-Man costumes cost upwards of $100,000 each to
produce. Four of the valued costumes were stolen from the set
of the original film and never recovered. Even a $25,000
reward for their recovery turned up no clues to the costumes’
whereabouts.
Now a highly prized collectable, the original teaser poster for
the first film featured the New York City skyline—including the
World Trade Center—reflected in Spider-Man’s eye. Sony
Pictures recalled all of the posters after the events of Sept. 11,
2001.
6 Spiderman Movie Facts
• James Franco originally auditioned for the role of Peter Parker, but
  director Sam Raimi decided to cast him as Harry Osborn instead.


• The hand sketching Peter Parker’s different costumes during the montage in
  the first “Spider-Man” movie in reality belongs to Infinite Crisis artist Phil
  Jimenez.


• Eliza Dushku, who co-starred with Kirsten Dunst in “Bring It On,”
  auditioned for the role of Mary Jane Watson and on the original
  “Spider-Man” DVD, during Tobey Maguire’s screen test, the actress reading
  Mary Jane’s lines was Dushku.


• The name of Peter’s landlord in “Spider-Man 2,” Mr. Ditkovitch, is a
  reference to Spider-Man co-creator Steve Ditko.


• The Spider-Man costumes cost upwards of $100,000 each to
  produce. Four of the valued costumes were stolen from the set of the
  original film and never recovered. Even a $25,000 reward for their recovery
  turned up no clues to the costumes’ whereabouts.


• Now a highly prized collectable, the original teaser poster for the first
  film featured the New York City skyline—including the World Trade
  Center—reflected in Spider-Man’s eye. Sony Pictures recalled all of the
  posters after the events of Sept. 11, 2001.
Rule 3

Set expectations
Where would you
   drop off?
                                    Sign-up



     Name         Occupation       Marital Status

     Email          Gender        Upload Photo

  Phone Number     Country           Employer

    Address      Credit Card #   Employer Contact




    Sign-up       Sign-up           Sign-up
What about now?                                        3 Steps
                                                                Sign-up




 Step 1           Step 2                       Step 3
     Name              Occupation                  Marital Status

     Email               Gender               Upload Photo (optional)

  Phone Number           Country                     Employer

    Address      Credit Card # (optional)   Employer Contact (optional)



  Continue            Continue                      Activate
What would you expect?

Visuals need to be on brand, interesting and
relevant, but they also need to SUPPORT your
message, and your goals.

If your visuals aren’t helping to guide the user to
a goal, they’re being under-used.
Rule 2

 Help the user find
what he’s looking for




       *Note: Dedicated Presentation Required
Findability

There is enough information on best practices,
and examples of findability to create a
separate presentation.

In the interest of keeping this presentation to
an hour; I’m not covering this rule completely.
How users find stuff
Users generally find things in one of two ways:

•Using a search tool
•Browsing through links



 links

search
 tool
Using a Search Tool

The most important page to get ‘right’ for users who
find stuff using a search tool is the SEARCH
RESULTS PAGE (SRP, or SERP)
Browsing through links


Setting up the proper user flows
is key for users who browse the
site through links.
Rule 1

 Help the user figure
out what he’s looking
         for




        *Note: Dedicated Presentation Required
What am I looking for?

There are enough best practices, and
examples of navigation hierarchy, types of
navigation, and user flows to create a separate
presentation.

In the interest of keeping this presentation to
an hour; I’m not covering this rule completely.
Next Steps

  I’m providing you with a
   checklist of the rules to
  use on your next project.



I’ll be back next Wednesday with a dedicated presentation
on Rule 2; and then the following Wednesday with one on
      Rule 1. - I’ll make those presentations available on
                            SlideShare

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Jordan Rules 1 Of 5 (re-upload)

  • 1. The Jordan Rules 9 Rules to ensure a good user experience v1.0
  • 3. 5 elements to test Layout Technology Messaging Interaction Audio
  • 4. Layout V.S. button button
  • 5. Technology V.S.
  • 6. Messaging V.S. Submit Enter
  • 7. Interaction V.S. button button
  • 8. Interaction V.S. button button
  • 9. Testing is a competency It’s important to follow best practices for testing. If you follow a sound methodology, you’ll derive great insights; if you don’t, you’ll end up with misinterpreted insights.
  • 10. Rule 8 Teach the user what he needs to know
  • 11. Direct and Indirect Teaching Direct teaching: when you provide obvious instruction to the user. Indirect teaching: when you allow the user to learn through trial and error.
  • 14. Your approach depends on your audience Depending on who you expect to interact with your site, and the goals of your site; you’ll want to adapt your teaching approach to make the site easy to use and engaging.
  • 15. Rule 7 Spend more time on IA and UX when using new technology
  • 16. 5 types of new ‘technology’ New channel New media New platform New technique
  • 18. New Media or
  • 21. Plan to spend more time It’s important to allow more time for all stages of a project that makes use of new technology. Because UX planning and IA set the foundation for your project, it’s even more important to spend additional time in those areas.
  • 22. Rule 6 Look at supporting visuals from a psychological perspective
  • 23. Where is your eye drawn?
  • 24. Where is your eye drawn?
  • 25. Supporting visuals should support Visuals need to be on brand, interesting and relevant, but they also need to SUPPORT your message, and your goals. If your visuals aren’t helping to guide the user to a goal, they’re being under-used.
  • 26. Rule 5 Prioritize user flows over information
  • 27. Many web designers look at each page separately and create a hierarchy of information for each page. Creating a hierarchy for your user flows, looks at the objectives of the site and prioritizes information across the entire site.
  • 28. By prioritizing your user flows, you’ll prioritize page content as a side-effect.
  • 29. Rule 4 Write copy for skimming
  • 30. 6 Spiderman Movie Facts James Franco originally auditioned for the role of Peter Parker, but director Sam Raimi decided to cast him as Harry Osborn instead. The hand sketching Peter Parker’s different costumes during the montage in the first “Spider-Man” movie in reality belongs to Infinite Crisis artist Phil Jimenez. Eliza Dushku, who co-starred with Kirsten Dunst in “Bring It On,” auditioned for the role of Mary Jane Watson and on the original “Spider-Man” DVD, during Tobey Maguire’s screen test, the actress reading Mary Jane’s lines was Dushku. The name of Peter’s landlord in “Spider-Man 2,” Mr. Ditkovitch, is a reference to Spider-Man co-creator Steve Ditko. The Spider-Man costumes cost upwards of $100,000 each to produce. Four of the valued costumes were stolen from the set of the original film and never recovered. Even a $25,000 reward for their recovery turned up no clues to the costumes’ whereabouts. Now a highly prized collectable, the original teaser poster for the first film featured the New York City skyline—including the World Trade Center—reflected in Spider-Man’s eye. Sony Pictures recalled all of the posters after the events of Sept. 11, 2001.
  • 31. 6 Spiderman Movie Facts • James Franco originally auditioned for the role of Peter Parker, but director Sam Raimi decided to cast him as Harry Osborn instead. • The hand sketching Peter Parker’s different costumes during the montage in the first “Spider-Man” movie in reality belongs to Infinite Crisis artist Phil Jimenez. • Eliza Dushku, who co-starred with Kirsten Dunst in “Bring It On,” auditioned for the role of Mary Jane Watson and on the original “Spider-Man” DVD, during Tobey Maguire’s screen test, the actress reading Mary Jane’s lines was Dushku. • The name of Peter’s landlord in “Spider-Man 2,” Mr. Ditkovitch, is a reference to Spider-Man co-creator Steve Ditko. • The Spider-Man costumes cost upwards of $100,000 each to produce. Four of the valued costumes were stolen from the set of the original film and never recovered. Even a $25,000 reward for their recovery turned up no clues to the costumes’ whereabouts. • Now a highly prized collectable, the original teaser poster for the first film featured the New York City skyline—including the World Trade Center—reflected in Spider-Man’s eye. Sony Pictures recalled all of the posters after the events of Sept. 11, 2001.
  • 33. Where would you drop off? Sign-up Name Occupation Marital Status Email Gender Upload Photo Phone Number Country Employer Address Credit Card # Employer Contact Sign-up Sign-up Sign-up
  • 34. What about now? 3 Steps Sign-up Step 1 Step 2 Step 3 Name Occupation Marital Status Email Gender Upload Photo (optional) Phone Number Country Employer Address Credit Card # (optional) Employer Contact (optional) Continue Continue Activate
  • 35. What would you expect? Visuals need to be on brand, interesting and relevant, but they also need to SUPPORT your message, and your goals. If your visuals aren’t helping to guide the user to a goal, they’re being under-used.
  • 36. Rule 2 Help the user find what he’s looking for *Note: Dedicated Presentation Required
  • 37. Findability There is enough information on best practices, and examples of findability to create a separate presentation. In the interest of keeping this presentation to an hour; I’m not covering this rule completely.
  • 38. How users find stuff Users generally find things in one of two ways: •Using a search tool •Browsing through links links search tool
  • 39. Using a Search Tool The most important page to get ‘right’ for users who find stuff using a search tool is the SEARCH RESULTS PAGE (SRP, or SERP)
  • 40. Browsing through links Setting up the proper user flows is key for users who browse the site through links.
  • 41. Rule 1 Help the user figure out what he’s looking for *Note: Dedicated Presentation Required
  • 42. What am I looking for? There are enough best practices, and examples of navigation hierarchy, types of navigation, and user flows to create a separate presentation. In the interest of keeping this presentation to an hour; I’m not covering this rule completely.
  • 43. Next Steps I’m providing you with a checklist of the rules to use on your next project. I’ll be back next Wednesday with a dedicated presentation on Rule 2; and then the following Wednesday with one on Rule 1. - I’ll make those presentations available on SlideShare