IT-CMF Overview
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The document summarizes key points from a virtual meeting of the US East Coast Chapter of the Innovation Value Institute held on April 30th, 2013. It includes highlights from the IVI Winter Summit in Dallas in February 2013, a discussion on embedding IT-CMF for success, and an update on upcoming US Chapter and IVI events. Potential topics for future virtual meetings were also discussed.
IT-CMF Overview
- 1. © Innovation Value Institute 2012 US East Coast Chapter Virtual Meeting Tuesday, April 30th, 2013
- 2. © Innovation Value Institute 2013 Welcome 2
- 3. © Innovation Value Institute 2013 Today’s Agenda 3 Highlights from the IVI Winter Summit, Dallas, Feb 26-27, 2013 Dave Farrelly (IVI) Key takeaways from workshop “From acorns to oak trees: An IVI perspective on steps to embed IT-CMF for success” Anna Browne (IVI) Matt Craig (BNY Mellon), Dinesh Kumar (Mitovia) Open discussion on potential topics for next virtual meetings US Chapter and IVI update Dinesh Kumar
- 4. © Innovation Value Institute 2013 Highlights from the IVI Winter Summit 4 Dave Farrelly, Head of Relationship Management, IVI
- 5. © Innovation Value Institute 2013 5Agenda Day One 08:30 Welcome Parag Gondhalekar, Director, Cisco Consulting Services Nikki Maguire, Managing Director, Cisco Consulting Services - Americas 08:45 IVI today and for the future: Vision and goals for 2013 and beyond Martin Delaney, General Manager, IVI Dr Stephen McLaughlin, Head of Research & Development, IVI 09:30 Key note address: Tim Bidlack, Managing Director, Business Management Office, BNY Mellon Client Technology Solutions 10:00 – 12:00 (with15 mins coffee break) Panel presentations Parag Gondhalekar, Director, Cisco Consulting Services Jack Anderson, Innovation Capability Strategist, Chevron Andrew Agerbak, Director, Boston Consulting Group Matt Craig , Head of Performance & Value Management, BNY Mellon Robert Malinowski , Manager IT Improvements, Progressive Insurance David Anderson, Global Head, Engagement Management, Wipro Technologies Laura E. Day, HR Enterprise Services, Intel Craig Crawford, Advisory Services, Ernst & Young 12:00 Panel Q & A Facilitated by Stuart Doyle, Cisco 13:00 Lunch and networking 14:00 Acorns to oak trees (l) Anna Browne, Education and Training advisor, IVI IVI perspective on steps to delivering improvement through IT-CMF 14:30 Acorns to oak trees (ll) Open learning session exploring Member’s perspectives on IT-CMF from initial familiarization to organization application and adoption Facilitated by Anna Browne, Education and Training Advisor,, IVI 16:30 Closing Martin Delaney, General Manager, IVI
- 6. © Innovation Value Institute 2013 6Agenda Day Two 08:30 IT-CMF Next Generation: Plans for moving IT-CMF to next level Stephen McLaughlin, Head of Research & Development, IVI 08:50 Moving IT-CMF beyond its ‘IT Management’ boundaries (Workshop 1) Michael Porter, Head of Advisory Services John Thorp, MD Thorp Network Joe Peppard, Prof Information Systems, Cranfield School of Management 09.45 – 10:00 Coffee and networking 10:00 – 11.15 Building improvement roadmaps from Critical Capability materials (Workshop 2) Anna Browne, Assessment and training advisor, IVI 11:15 – 12:30 Building IT-CMF competency in your organization Michael Hanley, head of Education and Knowledge Services (Seminar) Maturing Information Security Dr. Marian Carcary, Researcher, IVI Conor O’Brien, Researcher, IVI (Workshop 3) 12.30 – 13.45 Lunch and networking 13.00 – 13.45 IVI Ecosystem 13:45 – 15:00 Patterns and practices Jim Kenneally, Researcher, Intel Dr Colin Ashurst, Newcastle University Business School (Workshop 4) Planning for Information Management Conor O’Brien, Researcher, IVI (Workshop 5) IT-CMF for Small and Medium Businesses Dr Marian Carcary, Researcher, IVI (Workshop 6) 15:00 – 15:30 Coffee and networking 15:30 – 16:45 Service Management: What is wrong and how do we fix it? Dr Suzanne Van Hove, SED-IT (Workshop 7) Benefits Management: Revision of BAR Critical Capability Michael Porter, Head of Advisory Services, IVI (Workshop 8) 17:00 Summit closing Stephen McLaughlin, Head of Research and Development, IVI
- 7. © Innovation Value Institute 2012 Keynote Address IVI WINTER SUMMIT Presented by Tim Bidlack Managing Director, Client Technology Solutions Business Management Office February 26, 2013
- 8. © Innovation Value Institute 2013 $26.7 Trillion $1.4 TRILLION Assets Under Custody/ Administration Assets Under Management POWERING GLOBAL INVESTMENTS SAFEST BANK IN THE US (Global Finance World’s Safest Banks, 2012) TOP 10 GREEN POWER PURCHASERS FORTUNE 500 (US Environmental Protection Agency, 2012) 100 36 TRILLION GLOBAL PAYMENTS DAILY$14 COUNTRIES MARKETS #1 GLOBAL CUSTODIAN VS PEERS #1 TRUSTEE FOR US DEBT CAPITAL MARKETS #1 US CLEARING FIRM BY # OF BROKER-DEALER CUSTOMERS #1 FUND ADMINISTRATOR IN IRELAND #7 LARGEST GLOBAL ASSET MANAGER #3 LARGEST PRIVATE BANK IN THE US #8 LARGEST ASSET MANAGER ACTIVE IN THE EUROPEAN MARKETPLACE 8
- 9. © Innovation Value Institute 2013 Lesson #1 EXECUTIVE SPONSORSHIP CLEAR OBJECTIVES EMPOWER THE TEAM 9
- 10. © Innovation Value Institute 2013 Lesson #2 ASSESS THE SITUATION WHO HAS THEIR HANDS ON THE CONTROLS? WHERE IS YOUR 1202 ERROR CODE? 10
- 11. © Innovation Value Institute 2013 Lesson #3 INNOVATION TAKES MANY FORMS DON’T REINVENT THE WHEEL BE CREATIVE 11
- 12. © Innovation Value Institute 2013 Lesson #4 INVEST IN THE LONG GAME ENGAGE AND EDUCATE PROVIDE IMPROVEMENT TOOLS 12
- 14. HAVE FUN.....ENJOY THE RIDE
- 15. © 2010 Cisco and/or its affiliates. All rights reserved. CiscoServices&IT-CMF IVIWinterSummit Richardson, TX Feb26,2013
- 16. © Innovation Value Institute 2012 Chevron Information Technology IVI IT-CMF Enables Chevron Asset Lifecycle Management Jack Anderson Sr. Innovation Capability Strategist
- 17. Case study: IT-CMF to drive transformation at a satellite broadcaster in developing market 26 February 2013
- 18. © Innovation Value Institute 2012 Capability improvement toolkit IVI WINTER SUMMIT Presented by Matt Craig Vice President, Client Technology Solutions Performance & Value Management February 26, 2013
- 19. © Innovation Value Institute 2012 Progressive IT and the IT-CMF IVI member Winter Summit 2013 Bob Malinowski IT Manager rmalino1@progressive.com
- 20. © Innovation Value Institute 2013 Maximizing IT potential using the IT-CMF Dave Anderson Global Head, Engagement Management, CxO Advisory Services
- 21. © Innovation Value Institute 2012 Risk Management Maturity Knowledge. Confidence. Experience. Laura E. Day HR Enterprise Services Intel® Corporation IVI ® Winter Summit
- 22. © Innovation Value Institute 2012 Americas Advisory Performance Technology Leveraging the IVI IT-CMF in IT Transformation 26 February 2013 IVI Winter Conference
- 23. © Innovation Value Institute 2013 Summary Highlights - IT-CMF adoption and consumption is….. - Providing value to a wide range of organizations - Resulting in the development of community groups - Providing IT Professionals with a common language - Bringing the strategic value of IT back to the business - Enabling organizations to develop capability improvement tools - Driving further iterations of the framework based on member usage and feedback 23
- 24. © Innovation Value Institute 2013 For all presentations visit http://ivi.nuim.ie/news-events/successful-ivi-winter-summit
- 25. © Innovation Value Institute 2013 Key takeaways from workshop: From acorns to oak trees: An IVI perspective on steps to embed IT-CMF for success 25 Anna Browne (IVI) Matt Craig (BNY Mellon) Dinesh Kumar (Mitovia)
- 26. © Innovation Value Institute 2013 Summary of workshop activities - Winter Summit: What kind of activity goes on in organizations after they decide to leverage IT-CMF? - Feedback sought in 3 areas: 1. Which activities 2. What’s missing 3. Success and challenges 26
- 27. © Innovation Value Institute 2013 IT-CMF Activities 27 Consume Education Assessments Wiki Map Functions Champions Language Strategy Frameworks Improve Understand Short term Long term Specific capability Measure Do Assessments Metrics Benchmark Embed Socialize Practice Schedule Identify opportunities Share Workgroups Participate Insights Learn to understand and transform your organization using IT-CMF
- 28. © Innovation Value Institute 2013 Which activities? 28 Key activities identified - Measure - Map - Improve Key learning Organizations use diverse range of activities in adoption journey
- 29. © Innovation Value Institute 2013 IT-CMF Activities- updated Consume Education Products BoK Map Functions Champions Language Strategy Frameworks Accountability Resourcing Operating model Improve Understand Plan Value Execute Iterate Change Measure Assess Metrics Benchmark Capacity Report Embed Sponsorship Commit Socialize Practice Schedule Identify Motivate Goals Rewards Share Workgroups Participate Insights Mentor Publish 29 Iterate
- 30. © Innovation Value Institute 2013 Recurring theme – My CMF - Powerful concept - Lots of resonance - But, what does it mean? - Translation of IT-CMF terminology to your language - Map IT-CMF for your organization - Adoption path through activities, customised for you - Governance - Tools - Culture - Change management 30
- 31. © Innovation Value Institute 2013 Key Takeaways - CONSUME Success - (wiki) one location for content, moderated and searchable - Master decks - lots of useful information - IT-CMF certification training is effective Challenges - Wiki – accessibility, consistency and completeness - Change management - What do we do with assessment – so what? What is the benefit of improvement? - Training targeting different levels of audience - Not enough training content for CCs Possible IVI support - Control change to scheduled releases/email updates - Allow access to data and not just documents - Online automated tool versus excel for assessments - Examples of ‘what this looks like’ - Online/virtual- Web casts for training 31 MapConsume Improve Measure Embed Share
- 32. © Innovation Value Institute 2013 Key Takeaways - MAP Success - Map framework, functions and champions Challenges - Contextualizing framework for the way we run IT - Lack of comprehensive knowledge of framework - Multiple/overlapping/missing owners to specific CCs - Mapping different frameworks - Finding champions Possible IVI support - Continuous update and sharing of IT-CMF mapping vs. other frameworks - Provide mapping of CC owners and typical position/role - Provide a lifecycle methodology for a CC e.g. Education, assessment etc 32 Consume Map Improve Measure Embed Share
- 33. © Innovation Value Institute 2013 Key Takeaways - IMPROVE Improve Success - Short term roadmap/Specific charters/S.M.A.R.T goals - Owner/champion/leader - Demonstrate measurable improvement - Lean principles - Address skills gap - Get key stakeholders involved/Motivate stakeholders (inspire) - Agile methodology - Significant amount of communication Challenges - Resource allocation - Scope of change – K.I.S.S. - Be able to lead from short term to long term valuable change (not throw away) Possible IVI support - Digestible methods for leading change (in small bites) 33 Consume Map Measure Embed Share
- 34. © Innovation Value Institute 2013 Key Takeaways - MEASURE Success - Engage key stakeholders- Business, IT, SME - Use survey response to drive interviews - Use 2 x 2 gap vs. importance to prioritize CC focus - Develop a roadmap short & long term Challenges - Cost and responsibility/metrics - Tie metrics to successful business outcomes - How to prioritize ‘hygiene’ CCs - essential to get a basic level of maturity before pushing on to greater maturity - Understanding dependencies between CCs - Distinguish between pain points/opportunities and not causes Possible IVI support - More depth and description of metrics and also possible goals - Provide richer data on correlation between maturity and value/Tool to calculate ROI of improvement 34 Consume Map Improve Measure Embed Share
- 35. © Innovation Value Institute 2013 Key Takeaways - EMBED Success - Align with initiatives in flight that have sponsorship momentum - Have mix of quick wins/low hanging fruit and root causes - Identify stakeholders – positive & negative and management plan - Virtual overview sessions/kick off events (recorded)/Familiarization/training - Visible CIO support and corporate executive committee/board - Publicize - IT newsletters/Collaboration forum online - Talk in terms of business needs & solutions Challenges - Fixing cross functional topics - Linking interventions to tangible owners - Linking improvement to outcomes stakeholders and funding sources care about - Lack of business engagement – “what's in it for me?” Possible IVI support - Extend POMs to suggest possible owners of interventions - More case studies and posters - Online community(ies) of practitioners e.g linkedin, sharepoint, wiki, blogging, twitter Consume Map Improve Measure Embed Share 35
- 36. © Innovation Value Institute 2013 Key Takeaways - Share Success - Interact with your IVI relationship manager - Participate in IVI workgroups - Attend IVI Summits, events, and community meetings - Feedback via IVI Wiki Challenges - Lack of community forum to host dialog & network - Context of company specific use of IT-CMF and how that might be made “general” - “What’s in it for me” to share (as an individual or a company)? - Intellectual property considerations Possible IVI support - Publish shareable benchmark data – case-studies - Facilitate online discussions - Online community(ies) of practitioners e.g linkedin, sharepoint, wiki, blogging, twitter Consume Map Improve Measure Embed Share 36
- 37. © Innovation Value Institute 2013 Discussion Potential Topics for Virtual Meetings 37
- 38. © Innovation Value Institute 2013 US Chapter and IVI Update 38 Dinesh Kumar
- 39. © Innovation Value Institute 2013 Upcoming Events … 39 June 25-27, 2013 IVI Training Class (Core Tier 2) New York July 9, 2013 Workshop on IT Cost Management ITFMA Conference, Savannah, FL (David Consulting Group) July 23-25, 2013 IVI Training Class (Core Tier 2) Santa Clara, CA Sept 24-25, 2013 IVI Autumn Summit, Dublin, Ireland Every 6 weeks (approx.) Chapter Virtual Meeting
- 40. © Innovation Value Institute 2013 Coming Attraction … 40 North America Community
- 41. © Innovation Value Institute 2013 Thank you. Ideas? email: dineshk@mitovia.com dave.farrelly@nuim.ie Mattias.Craig@bnymellon.com ivicommunications@nuim.ie 41