How to Book a PC
- 2. A visit to the library for many of our customers includes… - Using a computer - Printing some documents - Paying for and picking up those documents before leaving the library Let’s take a look…
- 3. The customer has approached a Self Service PC Reservation Station and is presented with two options to proceed. Next Available PC Future Reservation
- 4. The customer selected ‘Next Available PC’ and is prompted to enter the library card number. Customers must have their library card in order to reserve a PC.
- 5. If the customer selected the Future Reservation button, he/she will see they have options to select a future date (up to 7 days in advance) and a preferred time. The customer then clicks on the Make Reservation button in the upper right hand corner.
- 6. The customer is now presented with a confirmation of his/her reservation and an option to Accept or Cancel. The information listed includes the PC they’ve been assigned, the date and time of the booking, and where the PC is located.
- 7. Now that the reservation has been made, the customer can login to the PC with their library card number.
- 8. Before access to the PC is granted, the customer is presented with a Library Internet Use Policy that he/she accepts by choosing to continue.
- 9. On the desktop the customer will see a Countdown Timer and a Welcome Message. It cannot be closed but it can be minimized (by pressing OK) limiting the display to the bottom banner with the Time Remaining information.
- 10. The customer is about to write a document. The Countdown Timer shown at the bottom right of the screen stays on top of the open program to keep the customer informed of their time.
- 11. The customer has decided to print their document. They can choose from a list of printing options that clearly show the various options available from colour to paper size to double-sided.
- 12. Printing Charges •Single sided, black and white, letter size = 15 cents •Single sided, black and white, legal size = 15 cents •Double-sided, black and white, letter size = 25 cents •Double-sided, black and white, legal size = 25 cents •Single sided, colour, letter size = 50 cents •Single-sided, colour, legal size = 50 cents •Double-sided, colour, letter size = 90 cents •Double-sided, colour, legal size = 90 cents
- 13. Having selected a printing option, the customer is shown the cost of their print job and given the opportunity to proceed or cancel. This makes them fully aware of the cost.
- 14. Having accepted the printing cost, the customer is shown that the Print Job has been sent through successfully and is ready for pick up at a Print Release Terminal.
- 15. Towards the end of the PC Session the customer is warned that there is only 15 minutes left in the session. Another warning is given at 4 minutes before the end of the session. If there’s no one waiting to use the computer, session time will be automatically extended for additional 15 minutes.
- 16. When ready to end their Session the customer selects the End Now button from the Countdown Timer banner. If the customer doesn’t choose to end their Session and their time runs out, the system will automatically shut the Session down.
- 17. To ensure privacy, the Print Release Terminal will be configured to prompt the customer to enter their Library Card Number. They will then be presented with ONLY their own print jobs. The queue will include all print jobs associated with their Library Card.
- 18. After entering the library card number, the Print Release Terminal opens and the customer can see their own print jobs waiting to be released. They can highlight the jobs they wish to print and press the Print button located in the upper left hand corner. They can also choose to delete jobs at this point as well.
- 19. After pressing the Print button, the customer is presented with Payment Options. They can pay in cash through a vending device such as a Coin-op. A Staff Override button can be used if the vending device is out of order.
- 20. After selecting a payment option and payment being made, the Print Management system confirms that the job has been released to the printer. All that remains is for the customer to pick their job up from the Printer tray!