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Is there any value in the online reviews of remedial satisfied customers? An empirical study in the hospitality industry. (2022). Bai, Yanzhuang ; Li, Tingwu ; Zheng, Chundong.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003702.

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  1. The role of explained actions and reactions in the helpfulness of online reviews. (2025). Ju, Ran ; Wang, Xiaoxue ; Zhan, Mengmeng ; Liu, Liping.
    In: Electronic Commerce Research.
    RePEc:spr:elcore:v:25:y:2025:i:3:d:10.1007_s10660-023-09752-y.

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  2. Research on the Evolution of Consumers’ Purchase Intention Based on Online Reviews and Opinion Dynamics. (2022). Li, Yupeng ; Gao, Wei ; Yu, Ping ; Zhang, NA.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:24:p:16510-:d:999096.

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  3. A novel data-driven weighted sentiment analysis based on information entropy for perceived satisfaction. (2022). Wang, Zheng ; Ji, Ying ; Qu, Shaojian ; Zuo, Lulu.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s096969892200131x.

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