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19. Company websites and mobile apps versus social media: which service experience creates more customer value for online travel agencies?. (2022). Janupiboon, Thanyamai P ; Kamalanon, Piyanoot ; Chen, Ja-Shen.
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20. Smart Tourism Technologies’ Ambidexterity: Balancing Tourist’s Worries and Novelty Seeking for Travel Satisfaction. (2022). Goo, Jahyun ; Huang, Derrick C ; Yoo, Chul Woo ; Koo, Chulmo.
    In: Information Systems Frontiers.
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21. Factors impacting customer purchase intention of smart home security systems: Social data analysis using machine learning techniques. (2022). Abumalloh, Rabab Ali ; Mohammed, Noor Adelyna ; Alrizq, Mesfer ; Nilashi, Mehrbakhsh ; Abosaq, Hamad ; Alghamdi, Abdullah ; Alyami, Sultan ; Samad, Sarminah.
    In: Technology in Society.
    RePEc:eee:teinso:v:71:y:2022:i:c:s0160791x22002597.

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22. Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology. (2022). Alghamdi, O A ; Mohammed, Noor Adelyna ; Ismail, Muhammed Yousoof ; Nilashi, Mehrbakhsh ; Zibarzani, Masoumeh ; Nayer, Fatima Khan ; Samad, Sarminah ; Mohd, Saidatulakmal ; Abumalloh, Rabab Ali.
    In: Technology in Society.
    RePEc:eee:teinso:v:70:y:2022:i:c:s0160791x2200118x.

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23. The use of multi-criteria decision-making methods in business analytics: A comprehensive literature review. (2022). Kilic, Huseyin Selcuk ; Delen, Dursun ; Yalcin, Ahmet Selcuk.
    In: Technological Forecasting and Social Change.
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24. Measuring the impact of online reviews on consumer purchase decisions €“ A scale development study. (2022). Shi, Yangyan ; Venkatesh, V G ; Fernandes, Semila ; Panda, Rajesh ; Swar, Biranchi Narayan.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s096969892200159x.

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25. A novel data-driven weighted sentiment analysis based on information entropy for perceived satisfaction. (2022). Wang, Zheng ; Ji, Ying ; Qu, Shaojian ; Zuo, Lulu.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s096969892200131x.

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26. Mining the text of online consumer reviews to analyze brand image and brand positioning. (2022). Alzate, Miriam ; Arce-Urriza, Marta ; Cebollada, Javier.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:67:y:2022:i:c:s0969698922000820.

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27. €œI can get no e-satisfaction€ . What analytics say? Evidence using satisfaction data from e-commerce. (2022). Griva, Anastasia.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:66:y:2022:i:c:s0969698922000479.

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28. Revealing travellers€™ satisfaction during COVID-19 outbreak: Moderating role of service quality. (2022). Samad, Sarminah ; Mohd, Saidatulakmal ; Abumalloh, Rabab Ali ; Nilashi, Mehrbakhsh ; Minaei-Bidgoli, Behrouz ; Alhargan, Ashwaq ; Zogaan, Waleed Abdu ; Farhana, Sharifah Nurlaili ; Asadi, Shahla.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003490.

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29. Machine learning in marketing: A literature review, conceptual framework, and research agenda. (2022). Wu, Yuanyuan.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:145:y:2022:i:c:p:35-48.

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30. Customers segmentation in eco-friendly hotels using multi-criteria and machine learning techniques. (2021). Momtazi, Saeedeh ; Nizam, Mohd Hairul ; Nilashi, Mehrbakhsh ; Ghabban, Fahad ; Yadegaridehkordi, Elaheh ; Supriyanto, Eko ; Samad, Sarminah.
    In: Technology in Society.
    RePEc:eee:teinso:v:65:y:2021:i:c:s0160791x21000038.

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31. A purchase decision support model considering consumer personalization about aspirations and risk attitudes. (2021). Song, Yongming ; Li, Yanhong.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002940.

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32. Big social data and customer decision making in vegetarian restaurants: A combined machine learning method. (2021). Ahmadi, Hossein ; Arji, Goli ; Ghabban, Fahad ; Ahani, Ali ; Alarood, Ala Abdulsalam ; Alzahrani, Ahmed Omar ; Samad, Sarminah ; Nilashi, Mehrbakhsh ; Alsalem, Khalaf Okab.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:62:y:2021:i:c:s096969892100196x.

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33. Segmentation of both reviewers and businesses on social media. (2021). Erevelles, Sunil ; Moon, Sangkil ; Jalali, Nima.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000904.

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34. Exploring healthcare/health-product ecommerce satisfaction: A text mining and machine learning application. (2021). Chatterjee, Swagato ; Sharma, Jiwan ; Goyal, Divesh ; Prakash, Atul .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:131:y:2021:i:c:p:815-825.

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