1. Cause-effect relationships among factors impacting customers’ satisfaction with zero-waste products: a text mining and multi-criteria decision-making approach. (2025). Ahmadi, Hossein ; Samad, Sarminah ; Ismail, Muhammed Yousoof ; Mahmood, Syed Salman ; Nilashi, Mehrbakhsh ; Abumalloh, Rabab Ali.
   In: Journal of Environmental Studies and Sciences.
   RePEc:spr:jenvss:v:15:y:2025:i:2:d:10.1007_s13412-024-00930-4.

   Full description at Econpapers || Download paper

2. Examining the impact of social media usage on start-ups performance: Mediating role of brand image. (2025). Bruce, Emmanuel ; Sarfo, Philip Adu ; Darko, Dennis Akomanyi ; Baidoo, Bernard Ekow ; Ailing, Luo ; Yongxing, Ynag ; Egala, Sulemana Bankuoru ; Amoah, John ; Shurong, Zhao.
   In: PLOS ONE.
   RePEc:plo:pone00:0320133.

   Full description at Econpapers || Download paper

3. Unveiling the drivers of satisfaction in mobile trading: Contextual mining of retail investor experience through BERTopic and generative AI. (2025). Oh, Yun Kyung ; Kim, Jung-Min ; Yi, Jisu.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s096969892400362x.

   Full description at Econpapers || Download paper

4. The inverted U-shape of consumer reviews and conversion rates: The moderating role of store longevity and transaction volume on service-selling platforms. (2025). Zhou, LI ; Zhong, Qiming ; Ji, Ting ; Zhang, Jie.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s096969892400359x.

   Full description at Econpapers || Download paper

5. Electronic shopping cart abandonment: What do we know and where should we be heading?. (2024). Maseeh, Haroon Iqbal ; Jain, Tanu ; Jebarajakirthy, Charles ; Chopra, Ishani Patharia.
   In: Electronic Markets.
   RePEc:spr:elmark:v:34:y:2024:i:1:d:10.1007_s12525-024-00697-0.

   Full description at Econpapers || Download paper

6. Exploring the Interplay of Museum and City Reputation: Insights from the Uffizi Case Study. (2024). Oliva, Stefania ; Lazzeretti, Luciana ; Beccherle, Paola.
   In: Working Papers - Business.
   RePEc:frz:wpmmos:wp2024_02.rdf.

   Full description at Econpapers || Download paper

7. The impact of live-streaming interactivity on live-streaming sales mode based on game-theoretic analysis. (2024). Guo, Xin ; Fan, Xiaojun ; Zhao, Wenyu ; Zhang, LU.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002777.

   Full description at Econpapers || Download paper

8. Antecedents and consequences of perceived helpfulness of extremely positive and exaggerated reviews. (2024). Romn, Sergio ; Riquelme, Isabel P ; Iacobucci, Dawn.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924002030.

   Full description at Econpapers || Download paper

9. Impact of transformational leadership on service delivery behaviours of frontline service employees. (2024). Kumar, Manish ; Pandey, Jayesh ; Jauhari, Hemang.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001127.

   Full description at Econpapers || Download paper

10. Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services. (2024). Chakraborty, Shibashish ; Behera, Rajat Kumar ; Bala, Pradip Kumar ; Kumar, Anand.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003375.

    Full description at Econpapers || Download paper

11. Strategic and Growth Orientation to Improve Performance of B2B SMEs in Emerging Markets. (2024). , Gabriele ; Dell, Hellen ; Sy, Dwork.
    In: Journal Economic Business Innovation.
    RePEc:ebi:journl:v:1:y:2024:i:3:p:301-320.

    Full description at Econpapers || Download paper

12. Analysis of Skills and Qualifications Required in Data Scientist Job Postings Based on the Pareto Analysis Perspective Using Text Mining. (2023). Elik, Sadullah ; Iiiok, Erkan ; Yilmaz, Dilek Ozdemir.
    In: EKOIST Journal of Econometrics and Statistics.
    RePEc:ist:ekoist:v:0:y:2023:i:39:p:10-25.

    Full description at Econpapers || Download paper

13. Brand competitiveness and resilience to exogenous shock: Usage of smartphone apps during the COVID-19 pandemic. (2023). Katsumata, Sotaro ; Kannan, P K ; Nishimoto, Akihiro.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s096969892300200x.

    Full description at Econpapers || Download paper

14. Understanding customer participation in CSR activities: The impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation. (2023). Kim, Yeonshin ; Hur, Won-Moo ; Lee, Luri.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923001832.

    Full description at Econpapers || Download paper

15. Drivers of eWOM engagement on social media for luxury consumers: Analysis, implications, and future research directions. (2023). Kumar, Sampath K ; Patel, Jayesh ; Pangarkar, Aniruddha.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001571.

    Full description at Econpapers || Download paper

16. What do consumers want? A methodological framework to identify determinant product attributes from consumers€™ online questions. (2023). Aw, Eugene Cheng-Xi ; Fernando, Angeline Gautami.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000826.

    Full description at Econpapers || Download paper

17. Consequences of consumer regret with online shopping. (2023). Barta, Sergio ; Gurrea, Raquel ; Flavin, Carlos.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000796.

    Full description at Econpapers || Download paper

18. Text mining-based four-step framework for smart speaker product improvement and sales planning. (2023). Park, Jeongeun ; Kim, Hayoung ; Yang, Donguk.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:71:y:2023:i:c:s096969892200279x.

    Full description at Econpapers || Download paper

19. Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry. (2023). Tse, Ying Kei ; Li, Xinwei ; Zeng, Wenjuan ; Xu, Mao ; Chan, Hing Kai.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002508.

    Full description at Econpapers || Download paper

20. The Integration of Social Media in Integrated Marketing Communication: A Systematic Review and Theorical Framework. (2023). Trebicka, Brunela ; Harizi, Ariola.
    In: Academic Journal of Interdisciplinary Studies.
    RePEc:bjz:ajisjr:2494.

    Full description at Econpapers || Download paper

21. A Methodology for Machine-Learning Content Analysis to Define the Key Labels in the Titles of Online Customer Reviews with the Rating Evaluation. (2022). Diaz, Manuel Rodriguez ; Ahmed, Ayat Zaki.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:15:p:9183-:d:872775.

    Full description at Econpapers || Download paper

22. A novel data-driven weighted sentiment analysis based on information entropy for perceived satisfaction. (2022). Wang, Zheng ; Ji, Ying ; Qu, Shaojian ; Zuo, Lulu.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s096969892200131x.

    Full description at Econpapers || Download paper

1. Aaker, D.A. Managing Brand Equity. 1991 :
   Paper not yet in RePEc: Add citation now
   

2. Ahani, A. ; Nilashi, M. ; Yadegaridehkordi, E. ; Sanzogni, L. ; Tarik, A.R. ; Knox, K. ; Samad, S. ; Ibrahim, O. Revealing customers' satisfaction and preferences through online review analysis: the case of Canary Islands hotels. 2019 J. Retailing Consum. Serv.. 51 331-343

3. Anselmsson, J. ; Burt, S. ; Tunca, B. An integrated retailer image and brand equity framework: Re-examining, extending, and restructuring retailer brand equity. 2017 J. Retailing Consum. Serv.. 38 194-203

4. Areni, C.S. The effects of structural and grammatical variables on persuasion: an elaboration likelihood model perspective. 2003 Psychol. Market.. 20 349-375
   Paper not yet in RePEc: Add citation now
   
5. Baksi, A.K. ; Panda, T.K. Branding destinations with multisensory brand associations and evaluating its impact on behavioural pattern under the intervention of multiplex phenomenon of relationship-branding. 2018 Manag. Sci. Lett.. 8 1169-1182
   Paper not yet in RePEc: Add citation now
   

6. Balducci, B. ; Marinova, D. Unstructured data in marketing. 2018 J. Acad. Market. Sci.. -

7. Berger, J. ; Humphreys, A. ; Ludwig, S. ; Moe, W.W. ; Netzer, O. ; Schweidel, D.A. Uniting the tribes: using text for marketing insight. 2020 J. Market.. 84 1-25
   Paper not yet in RePEc: Add citation now
   
8. Bholowalia, P. ; Kumar, A. EBK-means: a clustering technique based on Elbow method and K-means in WSN. 2014 Int. J. Comput. Appl.. 105 975-8887
   Paper not yet in RePEc: Add citation now
   

9. Bijmolt, T.H.A. ; Wedel, M. ; DeSarbo, W.S. Adaptive multidimensional scaling: brand positioning based on decision sets and dissimilarity judgments. 2021 Cust. Needs Solut.. 8 1-15

10. Boyd, R.L. Data analytics in digital humanities. 2017 Data Anal. Digit. Humanit. -
    Paper not yet in RePEc: Add citation now
    
11. Brandt, C. ; De Mortanges, C.P. ; Bluemelhuber, C. ; Van Riel, A.C.R. Associative networks: a new approach to market segmentation. 2011 Int. J. Mark. Res.. 53 187-207
    Paper not yet in RePEc: Add citation now
    

12. Büyükdağ, N. ; Kitapci, O. Antecedents of consumer-brand identification in terms of belonging brands. 2021 J. Retailing Consum. Serv.. 59 -

13. Chang, R.C.Y. ; Mak, A.H.N. Understanding gastronomic image from tourists' perspective: a repertory grid approach. 2018 Tourism Manag.. 68 89-100
    Paper not yet in RePEc: Add citation now
    
14. Chen, K. ; Kou, G. ; Shang, J. ; Chen, Y. Visualizing market structure through online product reviews: integrate topic modeling, TOPSIS, and multi-dimensional scaling approaches. 2015 Electron. Commer. Res. Appl.. 14 58-74
    Paper not yet in RePEc: Add citation now
    
15. Cheng-Hsui Chen, A. Using free association to examine the relationship between the characteristics of brand associations and brand equity. 2001 J. Prod. Brand Manag.. 10 439-451
    Paper not yet in RePEc: Add citation now
    
16. Chevalier, J. ; Mayzlin, D. The effect of word of mouth on sales: online book reviews. 2006 J. Market. Res.. 43 345-354
    Paper not yet in RePEc: Add citation now
    
17. Cho, E. ; Fiore, A.M. ; Russell, W. ; D, Validation of a fashion brand image scale capturing cognitive, sensory, and affective associations: testing its role in an extended brand equity model. 2015 Psychol. Market.. 32 28-48
    Paper not yet in RePEc: Add citation now
    
18. Chung, C.K. ; Pennebaker, J.W. The psychological function of function words. 2007 Soc. Commun. Front. Soc. Psychol.. 343-359
    Paper not yet in RePEc: Add citation now
    
19. Cohn, M.a. ; Mehl, M.R. ; Pennebaker, J.W. Markers of linguistic psychological change surrounding september 11, 2001. 2001 Psychol. Sci.. 15 687-693
    Paper not yet in RePEc: Add citation now
    

20. Culotta, A. ; Cutler, J. Mining brand perceptions from twitter social networks. 2016 Market. Sci.. 35 343-362

21. Cunningham, J.P. ; Ghahramani, Z. Linear dimensionality reduction: survey, insights, and generalizations. 2015 J. Mach. Learn. Res.. 16 2859-2900
    Paper not yet in RePEc: Add citation now
    
22. Davis, D.F. ; Golicic, S.L. ; Marquardt, A. Measuring brand equity for logistics services. 2009 Int. J. Logist. Manag.. 20 201-212
    Paper not yet in RePEc: Add citation now
    
23. Delgado-Ballester, E. ; Fernández-Sabiote, E. Once upon a brand”: storytelling practices by Spanish brands. 2016 Spanish J. Mark. - ESIC. 20 115-131
    Paper not yet in RePEc: Add citation now
    

24. DeSarbo, W.S. ; Park, J. ; Rao, V.R. Deriving joint space positioning maps from consumer preference ratings. 2011 Market. Lett.. 22 1-14

25. Filieri, R. ; Hofacker, C.F. ; Alguezaui, S. What makes information in online consumer reviews diagnostic over time? The role of review relevancy, factuality, currency, source credibility and ranking score. 2018 Comput. Hum. Behav.. 80 122-131
    Paper not yet in RePEc: Add citation now
    

26. France, S.L. ; Ghose, S. An analysis and visualization methodology for identifying and testing market structure. 2016 Market. Sci.. 35 182-197

27. Gensler, S. ; Völckner, F. ; Egger, M. ; Fischbach, K. ; Schoder, D. Listen to your customers: insights into brand image using online consumer-generated product reviews. 2015 Int. J. Electron. Commer.. 20 112-141
    Paper not yet in RePEc: Add citation now
    

28. Girard, T. ; Dion, P. Validating the search, experience, and credence product classification framework. 2010 J. Bus. Res.. 63 1079-1087

29. Guo, Y. ; Barnes, S.J. ; Jia, Q. Mining meaning from online ratings and reviews: tourist satisfaction analysis using latent dirichlet allocation. 2017 Tourism Manag.. 59 467-483

30. Gwin, C.F. ; Gwin, C.R. Product attributes model: a tool for evaluating brand positioning. 2003 J. Market. Theor. Pract.. 11 30-42
    Paper not yet in RePEc: Add citation now
    
31. Hair, J.F. ; Black, W.C. ; Babin, B.J. ; Anderson, R.E. Multivariate Analysis. 2010 :
    Paper not yet in RePEc: Add citation now
    

32. Hamby, A. ; Daniloski, K. ; Brinberg, D. How consumer reviews persuade through narratives. 2015 J. Bus. Res.. 68 1242-1250

33. Hartmann, J. ; Huppertz, J. ; Schamp, C. ; Heitmann, M. Comparing automated text classification methods. 2019 Int. J. Res. Market.. 36 20-38

34. Hauser, J.R. ; Koppelman, F.S. Alternative perceptual mapping techniques : relative accuracy and usefulness. 1979 J. Market. Res.. 16 495-506
    Paper not yet in RePEc: Add citation now
    

35. Henderson, G.R. ; Iacobucci, D. ; Calder, B.J. Brand diagnostics: mapping branding effects using consumer associative networks. 1998 Eur. J. Oper. Res.. 111 306-327

36. Heng, Y. ; Gao, Z. ; Jiang, Y. ; Chen, X. Exploring hidden factors behind online food shopping from Amazon reviews: a topic mining approach. 2018 J. Retailing Consum. Serv.. 42 161-168
    Paper not yet in RePEc: Add citation now
    

37. Hofmann, J. ; Clement, M. ; Völckner, F. ; Hennig-Thurau, T. Empirical generalizations on the impact of stars on the economic success of movies. 2017 Int. J. Res. Market.. 34 442-461

38. Holtgraves, T. ; Lasky, B. Linguistic power and persuasion. 1999 J. Lang. Soc. Psychol.. 18 196-205
    Paper not yet in RePEc: Add citation now
    
39. Hu, F. ; Trivedi, R.H. Mapping hotel brand positioning and competitive landscapes by text-mining user-generated content. 2020 Int. J. Hospit. Manag.. 84 -
    Paper not yet in RePEc: Add citation now
    
40. Ireland, M.E. ; Slatcher, R.B. ; Eastwick, P.W. ; Scissors, L.E. ; Finkel, E.J. ; Pennebaker, J.W. language style matching predicts relationship initiation and stability. 2011 Psychol. Sci.. 22 39-44
    Paper not yet in RePEc: Add citation now
    
41. Jalilvand, M.R. ; Samiei, N. The effect of electronic word of mouth on brand image and purchase intention: an empirical study in the automobile industry in Iran. 2012 Market. Intell. Plann.. 30 460-476
    Paper not yet in RePEc: Add citation now
    
42. John, D.R. ; Loken, B. ; Kim, K. ; Monga, A.B. Brand concept maps: a methodology for identifying brand association networks. 2006 J. Market. Res.. 43 549-563
    Paper not yet in RePEc: Add citation now
    
43. Kassambara, A. ; Mundt, F. Factoextra. Extract and Visualize the Results of Multivariate Data Analyses. 2020 :
    Paper not yet in RePEc: Add citation now
    
44. Kaufman, L. ; Rousseeauw, P.J. Finding Groups in Data: an Introduction to Cluster Analysis. 2009 :
    Paper not yet in RePEc: Add citation now
    

45. Kawaf, F. ; Istanbulluoglu, D. Online fashion shopping paradox: the role of customer reviews and facebook marketing. 2019 J. Retailing Consum. Serv.. 48 144-153

46. Kelly, G.A. The Psychology of Personal Constructs. 1991 :
    Paper not yet in RePEc: Add citation now
    
47. Kim, H.B. ; Kim, W.G. ; An, J.A. The effect of consumer-based brand equity on firms' financial performance. 2003 J. Consum. Market.. 20 335-351
    Paper not yet in RePEc: Add citation now
    
48. Kim, S.G. ; Kang, J. Analyzing the discriminative attributes of products using text mining focused on cosmetic reviews. 2018 Inf. Process. Manag.. 54 938-957
    Paper not yet in RePEc: Add citation now
    
49. King, M.F. ; Balasubramanian, S.k. The effects of expertise, end goal, and product type on adoption of preference formation strategy. 1994 J. Acad. Market. Sci.. 22 -
    Paper not yet in RePEc: Add citation now
    

50. Konuk, F.A. The role of store image, perceived quality, trust and perceived value in predicting consumers' purchase intentions towards organic private label food. 2018 J. Retailing Consum. Serv.. 43 304-310

51. Kotler, P. ; Armstrong, G. Principles of Marketing. 2020 Pearson Education Limited:
    Paper not yet in RePEc: Add citation now
    

52. Kozinets, R.V. ; De Valck, K. ; Wojnicki, A.C. ; Wilner, S.J.S. Networked narratives: understanding word-of-mouth marketing in online communities. 2010 J. Market.. 74 71-89

53. Kübler, R.V. ; Colicev, A. ; Pauwels, K.H. Social media's impact on the consumer mindset: when to use which sentiment extraction tool?. 2019 J. Interact. Market.. 50 136-155
    Paper not yet in RePEc: Add citation now
    

54. Kudeshia, C. ; Kumar, A. Social eWOM: does it affect the brand attitude and purchase intention of brands?. 2017 Manag. Res. Rev.. 40 310-330

55. Lee, T.Y. ; Bradlow, E.T. Automated marketing research using online customer reviews. 2011 J. Market. Res.. 48 881-894
    Paper not yet in RePEc: Add citation now
    
56. Li, S.T. ; Pham, T.T. ; Chuang, H.C. Do reviewers' words affect predicting their helpfulness ratings? Locating helpful reviewers by linguistics styles. 2019 Inf. Manag.. 56 28-38
    Paper not yet in RePEc: Add citation now
    

57. Li, X. ; Hitt, L.M. Self-selection and information role of online product reviews. 2008 Inf. Syst. Res.. 19 456-474

58. Liu, X. ; Burns, A.C. ; Hou, Y. An investigation of brand-related user-generated content on twitter. 2017 J. Advert.. 46 236-247
    Paper not yet in RePEc: Add citation now
    

59. Londoño, J.C. ; Elms, J. ; Davies, K. Conceptualising and measuring consumer-based brand-retailer-channel equity. 2016 J. Retailing Consum. Serv.. 29 70-81

60. Low, G.S. ; Lamb, C.W. The measurement and dimensionality of brand associations. 2000 J. Prod. Brand Manag.. 9 350-370
    Paper not yet in RePEc: Add citation now
    
61. Ludwig, S. ; de Ruyter, K. ; Friedman, M. ; Brüggen, E.C. ; Wetzels, M. ; Pfann, G. More than words: the influence of affective content and linguistic style matches in online reviews on conversion rates. 2013 J. Market.. 77 87-103
    Paper not yet in RePEc: Add citation now
    
62. Mahr, D. ; Stead, S. ; Odekerken-Schröder, G. Making sense of customer service experiences: a text mining review. 2019 J. Serv. Market.. 33 88-103
    Paper not yet in RePEc: Add citation now
    
63. Maimon, O. Clustering methods. 2005 En : Data Mining and Knowledge Discovery Handbook. Springer: Boston
    Paper not yet in RePEc: Add citation now
    
64. Malhotra, N.K. A scale to measure self-concepts, person concepts, and product concepts. 1981 J. Market. Res.. 18 456-
    Paper not yet in RePEc: Add citation now
    

65. Marchand, A. ; Hennig-Thurau, T. ; Wiertz, C. Not all digital word of mouth is created equal: understanding the respective impact of consumer reviews and microblogs on new product success. 2017 Int. J. Res. Market.. 34 336-354

66. Martínez Salinas, E. ; Pina Pérez, J.M. Modeling the brand extensions’ influence on brand image. 2009 J. Bus. Res.. 62 50-60

67. Mohammad, S. ; Turney, P. Emotions evoked by common words and phrases. 2010 Proc. NAACL-HLT. 26-34
    Paper not yet in RePEc: Add citation now
    

68. Moon, S. ; Jalali, N. ; Erevelles, S. Segmentation of both reviewers and businesses on social media. 2021 J. Retailing Consum. Serv.. 61 -

69. Moon, S. ; Kamakura, W.A. A picture is worth a thousand words: translating product reviews into a product positioning map. 2017 Int. J. Res. Market.. 34 265-285

70. Nasiri, M.S. ; Shokouhyar, S. Actual consumers' response to purchase refurbished smartphones: exploring perceived value from product reviews in online retailing. 2021 J. Retailing Consum. Serv.. 62 -

71. Nelson, P. . 1970 :
    Paper not yet in RePEc: Add citation now
    

72. Netzer, O. ; Feldman, R. ; Goldenberg, J. ; Fresko, M. Mine your own business: market-structure surveillance through text mining. 2012 Market. Sci.. 31 521-543

73. Olson, J.C. ; Muderrisoglu, A. The stability of responses obtained by free elicitation: implications for measuring attribute salience and memory structure. 1979 Adv. Consum. Res.. 6 269-275
    Paper not yet in RePEc: Add citation now
    
74. Panda, S. ; Pandey, S.C. ; Bennett, A. ; Tian, X. University brand image as competitive advantage: a two-country study. 2019 Int. J. Educ. Manag.. 33 234-251
    Paper not yet in RePEc: Add citation now
    
75. Park, H.-J. ; Rabolt, J.N. Cultural value, consumption value, and global brand image: a cross-national study. 2009 Psychol. Market.. 26 714-735
    Paper not yet in RePEc: Add citation now
    
76. Park, H.E. ; Yap, S.F.C. ; Makkar, M. A laddering study of motivational complexities in mobile shopping. 2019 Market. Intell. Plann.. 37 182-196
    Paper not yet in RePEc: Add citation now
    
77. Peladeau, N. WordStat: Content Analysis Module for SIM- STAT. 2016 :
    Paper not yet in RePEc: Add citation now
    
78. Pennebaker, J.W. ; Boyd, R. ; Jordan, K. ; Blackburn, K. The Development and Psychometric Properties of LIWC2015. Austin, TX Univ. Texas Austin 1–22. 2015 :
    Paper not yet in RePEc: Add citation now
    
79. Pennebaker, J.W. ; Chung, C.K. ; Ireland, M. ; Gonzales, A. ; Booth, R.J. The Development and Psychometric Properties of LIWC2007. Austin, Tx LIWC.Net 1. 2007 :
    Paper not yet in RePEc: Add citation now
    
80. Pennebaker, J.W. ; Francis, M.E. Cognitive, emotional, and language processes in disclosure. 1996 Cognit. Emot.. 10 601-626
    Paper not yet in RePEc: Add citation now
    

81. Puranam, D. ; Narayan, V. ; Kadiyali, V. The effect of calorie posting regulation on consumer opinion: a flexible latent dirichlet allocation model with informative priors. 2017 Market. Sci.. 36 726-746

82. Reynolds, T.J. ; Gutman, J. Laddering theory, method, analysis, and interpretation. 1979 J. Advert. Res.. 28 11-31
    Paper not yet in RePEc: Add citation now
    
83. Rossolatos, G. Negative brand meaning co-creation in social media brand communities: a laddering approach using NVivo. 2019 Psychol. Market.. 36 1249-1266
    Paper not yet in RePEc: Add citation now
    
84. Ruane, L. ; Wallace, E. Brand tribalism and self-expressive brands: social influences and brand outcomes. 2015 J. Prod. Brand Manag.. 24 333-348
    Paper not yet in RePEc: Add citation now
    
85. Samuels, P. . 2016 Birmingham City Univ.:
    Paper not yet in RePEc: Add citation now
    

86. Schnittka, O. ; Sattler, H. ; Zenker, S. Advanced brand concept maps: a new approach for evaluating the favorability of brand association networks. 2012 Int. J. Res. Market.. 29 265-274

87. Senecal, S. ; Nantel, J. The influence of online product recommendations on consumers' online choices. 2004 J. Retailing. 80 159-169
    Paper not yet in RePEc: Add citation now
    
88. Sheldon, P. ; Bryant, K. Instagram: motives for its use and relationship to narcissism and contextual age. 2016 Comput. Hum. Behav.. 58 89-97
    Paper not yet in RePEc: Add citation now
    
89. Simon, C. ; Brexendorf, T.O. ; Fassnacht, M. The impact of external social and internal personal forces on consumers' brand community engagement on Facebook. 2016 J. Prod. Brand Manag.. 25 409-423
    Paper not yet in RePEc: Add citation now
    
90. Social Blade [WWW Document], 2017. URL https://socialblade.com/.
    Paper not yet in RePEc: Add citation now
    
91. Spears, N. ; Singh, S.N. Measuring attitude toward the brand and purchase intentions. 2004 J. Curr. Issues Res. Advert.. 26 53-66
    Paper not yet in RePEc: Add citation now
    

92. Swoboda, B. ; Weindel, J. ; Hälsig, F. Predictors and effects of retail brand equity - a cross-sectoral analysis. 2016 J. Retailing Consum. Serv.. 31 265-276

93. Tausczik, Y.R. ; Pennebaker, J.W. The psychological meaning of words: LIWC and computerized text analysis methods. 2010 J. Lang. Soc. Psychol.. 29 24-54
    Paper not yet in RePEc: Add citation now
    
94. Teichert, T. ; Gainsbury, S.M. ; Mühlbach, C. Positioning of online gambling and gaming products from a consumer perspective: a blurring of perceived boundaries. 2017 Comput. Hum. Behav.. 75 757-765
    Paper not yet in RePEc: Add citation now
    
95. Tirunillai, S. ; Tellis, G.J. Mining marketing meaning from online chatter: strategic brand analysis of big data using latent dirichlet allocation. 2014 J. Market. Res.. 51 463-479
    Paper not yet in RePEc: Add citation now
    

96. Urban, G.L. ; Johnson, P.L. ; Hauser, J.R. Testing competitive market structures. 1984 Market. Sci.. 3 83-112

97. Veloutsou, C. ; Delgado-Ballester, E. New challenges in brand management. 2018 Spanish J. Mark. - ESIC. 22 255-272
    Paper not yet in RePEc: Add citation now
    

98. Verma, S. ; Yadav, N. Past, present, and future of electronic word of mouth (EWOM). 2021 J. Interact. Market.. 53 111-128

99. Walker, M.A. ; Mehl, M.R. ; Moore, R.K. ; Mairesse, F. Using linguistic cues for the automatic recognition of personality in conversation and text. 2007 J. Artif. Intell. Res.. 30 457-500
    Paper not yet in RePEc: Add citation now
    
100. Wang, W. ; Feng, Y. ; Dai, W. Topic analysis of online reviews for two competitive products using latent Dirichlet allocation. 2018 Electron. Commer. Res. Appl.. 29 142-156
     Paper not yet in RePEc: Add citation now
     
101. Webster, G.D. ; Blanton, H. ; LaCroix, M. ; J, M. Measurement in Social Psychology, Measurement in Social Psychology. 2019 Taylor & Francis: Oxon
     Paper not yet in RePEc: Add citation now
     
102. Whyte, L.J. Eliciting cruise destination attributes using repertory grid analysis. 2018 J. Destin. Mark. Manag.. 10 172-180
     Paper not yet in RePEc: Add citation now
     
103. Wong, C.U.I. ; Qi, S. Tracking the evolution of a destination's image by text-mining online reviews - the case of Macau. 2017 Tourism Manag. Perspect.. 23 19-29
     Paper not yet in RePEc: Add citation now
     
104. Yang, H. ; Cho, S. Understanding Brands with Visualization and Keywords from eWOMusing Distributed Representation. 2015 :
     Paper not yet in RePEc: Add citation now
     
105. Zhang, J. What's yours is mine: exploring customer voice on Airbnb using text-mining approaches. 2019 J. Consum. Market.. 36 655-665
     Paper not yet in RePEc: Add citation now
     

1. Pillars of Customer Retention in the Services Sector: Understanding the Role of Relationship Marketing, Customer Satisfaction, and Customer Loyalty. (2025). Hussain, Mazhar ; Javed, Asad ; Khan, Samar Hayat ; Yasir, Muhammad.
   In: Journal of the Knowledge Economy.
   RePEc:spr:jknowl:v:16:y:2025:i:1:d:10.1007_s13132-024-02060-2.

   Full description at Econpapers || Download paper

2. A multi-criterion decision making method for renewable energy storage technology selection with incomplete evaluation information. (2025). Liao, Huchang.
   In: Technological Forecasting and Social Change.
   RePEc:eee:tefoso:v:215:y:2025:i:c:s0040162525001477.

   Full description at Econpapers || Download paper

3. Review lifecycle analytics and importance€“obsolescence analysis: A data-driven design approach to product circularity. (2025). Won, Jisoo ; Son, Jiyeong ; Kwak, Minjung.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000840.

   Full description at Econpapers || Download paper

4. An innovative method for improving hotel service using implicit requirement generation and quality function deployment. (2025). Zhao, Meng ; Zhang, Yimai ; Wang, Yaqi.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s096969892500030x.

   Full description at Econpapers || Download paper

5. The impact of service experience on sustainable customer engagement: The mediation of green perceived value and customer satisfaction. (2024). Sun, Tianyi ; Yan, Dongwei ; Wen, Decheng ; Wang, Chenke.
   In: Corporate Social Responsibility and Environmental Management.
   RePEc:wly:corsem:v:31:y:2024:i:3:p:2175-2194.

   Full description at Econpapers || Download paper

6. Value Co-Creation In E-Commerce Platforms: The Role Of Personality Traits And Trust. (2024). Widyastuti, Widyastuti.
   In: Folia Oeconomica Stetinensia.
   RePEc:vrs:foeste:v:24:y:2024:i:2:p:371-388:n:1018.

   Full description at Econpapers || Download paper

7. Systematic Literature Review on the Profile of Tourists in Four- and Five-star Hotels Based on Online Reviews. (2024). Isabel, Renda Ana ; Ana, Ferreira ; Marisol, Correia.
   In: European Journal of Tourism, Hospitality and Recreation.
   RePEc:vrs:ejothr:v:14:y:2024:i:1:p:20-34:n:1002.

   Full description at Econpapers || Download paper

8. Warmth trumps competence? Uncovering the influence of multimodal AI anthropomorphic interaction experience on intelligent service evaluation: Insights from the high-evoked automated social presence. (2024). Yang, MU ; Zhao, Jiayuan ; He, Hao ; Yu, Dingyao ; Han, Chunjia ; Gupta, Brij B ; Arya, Varsha ; Bai, Shizhen ; Tang, Rui ; Panigrahi, Prabin Kumar.
   In: Technological Forecasting and Social Change.
   RePEc:eee:tefoso:v:204:y:2024:i:c:s0040162524001914.

   Full description at Econpapers || Download paper

9. Understanding shoppers€™ cross-channel analysis of influencing factors of online and offline channels: Evidence from clothing product. (2024). Wang, Jixiao.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002960.

   Full description at Econpapers || Download paper

10. A method for exploring consumer satisfaction factors using online reviews: A study on anti-cold drugs. (2024). Huang, Zhe ; Zhao, Xiangqi.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924001917.

    Full description at Econpapers || Download paper

11. Gaining insights for service improvement through unstructured text from online reviews. (2024). Xu, Zeshui ; Zhang, Chenxi.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924001942.

    Full description at Econpapers || Download paper

12. Discovering the evolution of online reviews: A bibliometric review. (2023). Wang, Zhiling ; Zhang, Yucheng ; Huang, Pei ; Xiao, Lin.
    In: Electronic Markets.
    RePEc:spr:elmark:v:33:y:2023:i:1:d:10.1007_s12525-023-00667-y.

    Full description at Econpapers || Download paper

13. Replenishment and delivery optimization for unmanned vending machines service system based on fuzzy clustering. (2023). Wang, Mozhu ; Yao, Jianming.
    In: Electronic Commerce Research.
    RePEc:spr:elcore:v:23:y:2023:i:4:d:10.1007_s10660-022-09544-w.

    Full description at Econpapers || Download paper

14. Predicting sports fans€™ engagement with culturally aligned social media content: A language expectancy perspective. (2023). Prakash, Deep ; Majumdar, Adrija.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002047.

    Full description at Econpapers || Download paper

15. Analysis of customers satisfaction with baby products: The moderating role of brand image. (2023). Alyami, Sultan ; Samad, Sarminah ; Abumalloh, Rabab Ali ; Alrizq, Mesfer ; Nilashi, Mehrbakhsh ; Alghamdi, Abdullah.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000814.

    Full description at Econpapers || Download paper

16. Does justice affect brand advocacy? Online brand advocacy behaviors as a response to hotel customers€™ justice perceptions. (2023). Aksoy, Nilsah Cavdar ; Yazici, Nihal.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000577.

    Full description at Econpapers || Download paper

17. Discovery sustainable servicescape on behavioural intention practices and nationality: The moderating role of parasocial interaction. (2023). Yu, Tai-Yi ; Chou, Sheng-Fang ; Lee, Ming-Tsung ; Carmen, Maria ; Horng, Jeou-Shyan ; Liu, Chih-Hsing.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:71:y:2023:i:c:s096969892200306x.

    Full description at Econpapers || Download paper

18. Understanding business model development through the lens of complexity theory: Enablers and barriers. (2023). Bamshad, Vahideh ; Vatankhah, Sanaz ; Altinay, Levent ; de Vita, Glauco.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:155:y:2023:i:pa:s0148296322008153.

    Full description at Econpapers || Download paper

19. Company websites and mobile apps versus social media: which service experience creates more customer value for online travel agencies?. (2022). Janupiboon, Thanyamai P ; Kamalanon, Piyanoot ; Chen, Ja-Shen.
    In: Service Business.
    RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00511-x.

    Full description at Econpapers || Download paper

20. Smart Tourism Technologies’ Ambidexterity: Balancing Tourist’s Worries and Novelty Seeking for Travel Satisfaction. (2022). Goo, Jahyun ; Huang, Derrick C ; Yoo, Chul Woo ; Koo, Chulmo.
    In: Information Systems Frontiers.
    RePEc:spr:infosf:v:24:y:2022:i:6:d:10.1007_s10796-021-10233-6.

    Full description at Econpapers || Download paper

21. Factors impacting customer purchase intention of smart home security systems: Social data analysis using machine learning techniques. (2022). Abumalloh, Rabab Ali ; Mohammed, Noor Adelyna ; Alrizq, Mesfer ; Nilashi, Mehrbakhsh ; Abosaq, Hamad ; Alghamdi, Abdullah ; Alyami, Sultan ; Samad, Sarminah.
    In: Technology in Society.
    RePEc:eee:teinso:v:71:y:2022:i:c:s0160791x22002597.

    Full description at Econpapers || Download paper

22. Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology. (2022). Alghamdi, O A ; Mohammed, Noor Adelyna ; Ismail, Muhammed Yousoof ; Nilashi, Mehrbakhsh ; Zibarzani, Masoumeh ; Nayer, Fatima Khan ; Samad, Sarminah ; Mohd, Saidatulakmal ; Abumalloh, Rabab Ali.
    In: Technology in Society.
    RePEc:eee:teinso:v:70:y:2022:i:c:s0160791x2200118x.

    Full description at Econpapers || Download paper

23. The use of multi-criteria decision-making methods in business analytics: A comprehensive literature review. (2022). Kilic, Huseyin Selcuk ; Delen, Dursun ; Yalcin, Ahmet Selcuk.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:174:y:2022:i:c:s0040162521006260.

    Full description at Econpapers || Download paper

24. Measuring the impact of online reviews on consumer purchase decisions €“ A scale development study. (2022). Shi, Yangyan ; Venkatesh, V G ; Fernandes, Semila ; Panda, Rajesh ; Swar, Biranchi Narayan.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s096969892200159x.

    Full description at Econpapers || Download paper

25. A novel data-driven weighted sentiment analysis based on information entropy for perceived satisfaction. (2022). Wang, Zheng ; Ji, Ying ; Qu, Shaojian ; Zuo, Lulu.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s096969892200131x.

    Full description at Econpapers || Download paper

26. Mining the text of online consumer reviews to analyze brand image and brand positioning. (2022). Alzate, Miriam ; Arce-Urriza, Marta ; Cebollada, Javier.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:67:y:2022:i:c:s0969698922000820.

    Full description at Econpapers || Download paper

27. €œI can get no e-satisfaction€ . What analytics say? Evidence using satisfaction data from e-commerce. (2022). Griva, Anastasia.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:66:y:2022:i:c:s0969698922000479.

    Full description at Econpapers || Download paper

28. Revealing travellers€™ satisfaction during COVID-19 outbreak: Moderating role of service quality. (2022). Samad, Sarminah ; Mohd, Saidatulakmal ; Abumalloh, Rabab Ali ; Nilashi, Mehrbakhsh ; Minaei-Bidgoli, Behrouz ; Alhargan, Ashwaq ; Zogaan, Waleed Abdu ; Farhana, Sharifah Nurlaili ; Asadi, Shahla.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003490.

    Full description at Econpapers || Download paper

29. Machine learning in marketing: A literature review, conceptual framework, and research agenda. (2022). Wu, Yuanyuan.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:145:y:2022:i:c:p:35-48.

    Full description at Econpapers || Download paper

30. Customers segmentation in eco-friendly hotels using multi-criteria and machine learning techniques. (2021). Momtazi, Saeedeh ; Nizam, Mohd Hairul ; Nilashi, Mehrbakhsh ; Ghabban, Fahad ; Yadegaridehkordi, Elaheh ; Supriyanto, Eko ; Samad, Sarminah.
    In: Technology in Society.
    RePEc:eee:teinso:v:65:y:2021:i:c:s0160791x21000038.

    Full description at Econpapers || Download paper

31. A purchase decision support model considering consumer personalization about aspirations and risk attitudes. (2021). Song, Yongming ; Li, Yanhong.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002940.

    Full description at Econpapers || Download paper

32. Big social data and customer decision making in vegetarian restaurants: A combined machine learning method. (2021). Ahmadi, Hossein ; Arji, Goli ; Ghabban, Fahad ; Ahani, Ali ; Alarood, Ala Abdulsalam ; Alzahrani, Ahmed Omar ; Samad, Sarminah ; Nilashi, Mehrbakhsh ; Alsalem, Khalaf Okab.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:62:y:2021:i:c:s096969892100196x.

    Full description at Econpapers || Download paper

33. Segmentation of both reviewers and businesses on social media. (2021). Erevelles, Sunil ; Moon, Sangkil ; Jalali, Nima.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000904.

    Full description at Econpapers || Download paper

34. Exploring healthcare/health-product ecommerce satisfaction: A text mining and machine learning application. (2021). Chatterjee, Swagato ; Sharma, Jiwan ; Goyal, Divesh ; Prakash, Atul .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:131:y:2021:i:c:p:815-825.

    Full description at Econpapers || Download paper

Report date: 2025-09-30 08:53:59 || Missing content? Let us know