Aghakhani, N. ; Oh, O. ; Gregg, D.G. ; Karimi, J. Online review consistency matters: an elaboration likelihood model perspective. 2021 Inf. Syst. Front. 23 1287-1301
Ahani, A. ; Nilashi, M. ; Yadegaridehkordi, E. ; Sanzogni, L. ; Tarik, A.R. ; Knox, K. ; Samad, S. ; Ibrahim, O. Revealing customers' satisfaction and preferences through online review analysis: the case of Canary Islands hotels. 2019 J. Retailing Consum. Serv.. 51 331-343
Bi, J.W. ; Liu, Y. ; Fan, Z.P. ; Cambria, E. Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model. 2019 Int. J. Prod. Res.. 57 7068-7088
- Bi, J.W. ; Liu, Y. ; Fan, Z.P. ; Zhang, J. Wisdom of crowds: conducting importance-performance analysis (IPA) through online reviews. 2019 Tourism Manag.. 70 460-478
Paper not yet in RePEc: Add citation now
- Bian, Y. ; Ye, R. ; Zhang, J. ; Yan, X. Customer preference identification from hotel online reviews: a neural network based fine-grained sentiment analysis. 2022 Comput. Ind. Eng.. 172 -
Paper not yet in RePEc: Add citation now
- Blei, D. ; Ng, A. ; Jordan, M. Latent dirichlet allocation. 2003 J. Mach. Learn. Res.. 3 993-1022
Paper not yet in RePEc: Add citation now
- Cheung, C. ; Sia, C.L. ; Kuan, K. Is this review believable? A study of factors affecting the credibility of online consumer reviews from an elm perspective. 2012 J. Assoc. Inf. Syst. Online. 13 618-635
Paper not yet in RePEc: Add citation now
- Darko, A.P. ; Liang, D. ; Zhang, Y. ; Kobina, A. Service quality in football tourism: an evaluation model based on online reviews and data envelopment analysis with linguistic distribution assessments. 2022 Ann. Oper. Res.. 325 185-218
Paper not yet in RePEc: Add citation now
- Eslami, S.P. ; Ghasemaghaei, M. ; Hassanein, K. Which online reviews do consumers find most helpful? A multi-method investigation. 2018 Decis. Support Syst.. 113 32-42
Paper not yet in RePEc: Add citation now
- Feldman, B.E. Relative importance and value. 2005 SSRN Electron. J.. -
Paper not yet in RePEc: Add citation now
- Filieri, R. ; McLeay, F. E-WOM and accommodation: an analysis of the factors that influence travelers' adoption of information from online reviews. 2014 J. Trav. Res.. 53 44-57
Paper not yet in RePEc: Add citation now
- Grömping, U. Relative importance for linear regression in R: a vignette for relaimpo. 2006 J. Stat. Software. 17 1-27
Paper not yet in RePEc: Add citation now
Guo, Y. ; Barnes, S.J. ; Jia, Q. Mining meaning from online ratings and reviews: tourist satisfaction analysis using latent dirichlet allocation. 2017 Tourism Manag.. 59 467-483
- Hu, X. ; Yang, Y. What makes online reviews helpful in tourism and hospitality? A bare-bones meta-analysis. 2021 J. Hospit. Market. Manag.. 30 139-158
Paper not yet in RePEc: Add citation now
- Huang, A.H. ; Chen, K. ; Yen, D.C. ; Tran, T.P. A study of factors that contribute to online review helpfulness. 2015 Comput. Hum. Behav.. 48 17-27
Paper not yet in RePEc: Add citation now
Ismagilova, E. ; Dwivedi, Y.K. ; Slade, E. Perceived helpfulness of eWOM: emotions, fairness and rationality. 2020 J. Retailing Consum. Serv.. 53 -
Jin, W. ; Chen, Y. ; Yang, S. ; Zhou, S. ; Jiang, H. ; Wei, J. Personalized managerial response and negative inconsistent review helpfulness: the mediating effect of perceived response helpfulness. 2023 J. Retailing Consum. Serv.. 74 -
- Kim, J.M. ; Lee, E. The effect of perceived threat on online service reviews. 2023 J. Serv. Market.. 37 300-312
Paper not yet in RePEc: Add citation now
- Kim, J.M. ; Ma, H. ; Park, S. Systematic differences in online reviews of hotel services between business and leisure travelers. 2023 J. Vacat. Mark.. 29 189-205
Paper not yet in RePEc: Add citation now
- Kim, S. ; Lee, S. ; McCulloch, R. EXPRESS: a topic-based segmentation model for identifying segment-level drivers of star ratings from unstructured text reviews. 2024 J. Market. Res.. -
Paper not yet in RePEc: Add citation now
Kong, J. ; Lou, C. Do cultural orientations moderate the effect of online review features on review helpfulness? A case study of online movie reviews. 2023 J. Retailing Consum. Serv.. 73 -
- Li, Q. ; Park, J. ; Kim, J. Impact of information consistency in online reviews on consumer behavior in the e-commerce industry: a text mining approach. 2023 Data Technol. Appl.. -
Paper not yet in RePEc: Add citation now
- Liu, X.X. ; Chen, Z.Y. Service quality evaluation and service improvement using online reviews: a framework combining deep learning with a hierarchical service quality model. 2022 Electron. Commer. Res. Appl.. 54 -
Paper not yet in RePEc: Add citation now
Liu, Y. ; Bi, J.W. ; Fan, Z.P. A method for ranking products through online reviews based on sentiment classification and interval-valued intuitionistic fuzzy topsis. 2017 Int. J. Inf. Technol. Decis. Making. 36 149-161
Liu, Z. ; Park, S. What makes a useful online review? Implication for travel product websites. 2015 Tourism Manag.. 47 140-151
- Lo, A.S. ; Yao, S.S. What makes hotel online reviews credible? An investigation of the roles of reviewer expertise, review rating consistency and review valence. 2019 Int. J. Contemp. Hospit. Manag.. 31 41-60
Paper not yet in RePEc: Add citation now
- Luo, L. ; Duan, S. ; Shang, S. ; Pan, Y. What makes a helpful online review? Empirical evidence on the effects of review and reviewer characteristics. 2021 Online Inf. Rev.. 45 614-632
Paper not yet in RePEc: Add citation now
Martí Bigorra, A. ; Isaksson, O. ; Karlberg, M. Aspect-based kano categorization. 2019 Int. J. Inf. Manag.. 46 163-172
- Namvar, M. ; Chua, A.Y.K. The impact of context clues on online review helpfulness. 2023 Internet Res.. 33 1015-1030
Paper not yet in RePEc: Add citation now
- Noei, E. ; Zhang, F. ; Zou, Y. Too many user-reviews! What should app developers look at first?. 2021 IEEE Trans. Software Eng.. 47 367-378
Paper not yet in RePEc: Add citation now
Pan, Y. ; Zhang, J.Q. Born unequal: a study of the helpfulness of user-generated product reviews. 2011 J. Retailing. 87 598-612
Park, S. ; Nicolau, J.L. Asymmetric effects of online consumer reviews. 2015 Ann. Tourism Res.. 50 67-83
- Qin, J. ; Zheng, P. ; Wang, X. Comprehensive helpfulness of online reviews: a dynamic strategy for ranking reviews by intrinsic and extrinsic helpfulness. 2022 Decis. Support Syst.. 163 -
Paper not yet in RePEc: Add citation now
- Schuckert, M. ; Liu, X. ; Law, R. Stars, votes, and badges: how online badges affect hotel reviewers. 2016 J. Trav. Tourism Market.. 33 440-452
Paper not yet in RePEc: Add citation now
- Shannon, C.E. A mathematical theory of communication. 2001 ACM SIGMOB - Mob. Comput. Commun. Rev.. 5 3-55
Paper not yet in RePEc: Add citation now
- Singh, J.P. ; Irani, S. ; Rana, N.P. ; Dwivedi, Y.K. ; Saumya, S. ; Kumar Roy, P. Predicting the “helpfulness” of online consumer reviews. 2017 J. Bus. Res.. 70 346-355
Paper not yet in RePEc: Add citation now
- Socher, Richard ; Perelygin, Alex ; Wu, Jean ; Chuang, Jason ; Manning, Christopher D. ; Ng, Andrew ; Potts, Christopher Recursive deep models for semantic compositionality over a sentiment treebank. 2013 En : Proceedings of the 2013 Conference on Empirical Methods in Natural Language Processing. Association for Computational Linguistics: Seattle, Washington, USA
Paper not yet in RePEc: Add citation now
- Song, M. ; Chambers, T. Text Mining with the Stanford CoreNLP. Measuring Scholarly Impact. 2014 Springer International Publishing:
Paper not yet in RePEc: Add citation now
Song, Y. ; Li, G. ; Li, T. ; Li, Y. A purchase decision support model considering consumer personalization about aspirations and risk attitudes. 2021 J. Retailing Consum. Serv.. 63 -
- Taba, S.E.S. ; Khomh, F. ; Zou, Y. ; Hassan, A.E. ; Nagappan, M. Predicting Bugs Using Antipatterns. 2013 2013 IEEE International Conference on Software Maintenance:
Paper not yet in RePEc: Add citation now
Tian, W. ; Liu, Y. ; Heo, Y. ; Yan, D. ; Li, Z. ; An, J. ; Yang, S. Relative importance of factors influencing building energy in urban environment. 2016 Energy. 111 237-250
- Verma, D. ; Dewani, P.P. eWOM credibility: a comprehensive framework and literature review. 2021 Online Inf. Rev.. 45 481-500
Paper not yet in RePEc: Add citation now
- Wang, W. ; Feng, Y. ; Dai, W. Topic analysis of online reviews for two competitive products using latent Dirichlet allocation. 2018 Electron. Commer. Res. Appl.. 29 142-156
Paper not yet in RePEc: Add citation now
Wang, Z. ; Wang, L. ; Ji, Y. ; Zuo, L. ; Qu, S. A novel data-driven weighted sentiment analysis based on information entropy for perceived satisfaction. 2022 J. Retailing Consum. Serv.. 68 -
- Wu, X. ; Liao, H. ; Zhang, C. Importance-performance analysis to develop product/service improvement strategies through online reviews with reliability. 2023 Ann. Oper. Res.. -
Paper not yet in RePEc: Add citation now
- Yang, Y. ; Park, S. ; Hu, X. Electronic word of mouth and hotel performance: a meta-analysis. 2018 Tourism Manag.. 67 248-260
Paper not yet in RePEc: Add citation now
Zhai, M. ; Wang, X. ; Zhao, X. The importance of online customer reviews characteristics on remanufactured product sales: evidence from the mobile phone market on Amazon.com. 2024 J. Retailing Consum. Serv.. 77 -
- Zhang, C. ; Xu, Z. ; Gou, X. ; Chen, S. An online reviews-driven method for the prioritization of improvements in hotel services. 2021 Tourism Manag.. 87 -
Paper not yet in RePEc: Add citation now
Zhang, J. ; Wang, C. ; Chen, G. A review selection method for finding an informative subset from online reviews. 2021 Inf. J. Comput.. 33 280-299
- Zhao, M. ; Li, L. ; Xu, Z. Study on hotel selection method based on integrating online ratings and reviews from multi-websites. 2021 Inf. Sci.. 572 460-481
Paper not yet in RePEc: Add citation now
- Zhao, M. ; Liu, M. ; Xu, C. ; Zhang, C. Classifying travellers' requirements from online reviews: an improved Kano model. 2023 Int. J. Contemp. Hospit. Manag.. 36 91-112
Paper not yet in RePEc: Add citation now
- Zhao, M. ; Zhang, C. ; Hu, Y. ; Xu, Z. ; Liu, H. Modelling consumer satisfaction based on online reviews using the improved kano model from the perspective of risk attitude and aspiration. 2021 Technol. Econ. Dev. Econ.. 27 550-582
Paper not yet in RePEc: Add citation now
- Zhou, C. ; Yang, S. ; Chen, Y. ; Zhou, S. ; Li, Y. ; Qazi, A. How does topic consistency affect online review helpfulness? The role of review emotional intensity. 2022 Electron. Commer. Res.. 23 2943-2978
Paper not yet in RePEc: Add citation now