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Gaining insights for service improvement through unstructured text from online reviews. (2024). Xu, Zeshui ; Zhang, Chenxi.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924001942.

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  1. Measuring technology acceptance over time using transfer models based on online customer reviews. (2025). Baier, Daniel ; Karasenko, Andreas ; Rese, Alexandra.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000578.

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  2. Determining investment allocation strategies to improve consumer satisfaction based on a preference learning model. (2025). Wu, Xingli ; Liao, Huchang.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004363.

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  3. Examining product quality and competitiveness via online reviews: An integrated approach of importance performance competitor analysis and Kano model. (2025). Park, Sohyun ; Kim, Su-Ah ; Kang, Changmuk ; Kwak, Minjung.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004314.

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  38. Revealing travellers€™ satisfaction during COVID-19 outbreak: Moderating role of service quality. (2022). Samad, Sarminah ; Mohd, Saidatulakmal ; Abumalloh, Rabab Ali ; Nilashi, Mehrbakhsh ; Minaei-Bidgoli, Behrouz ; Alhargan, Ashwaq ; Zogaan, Waleed Abdu ; Farhana, Sharifah Nurlaili ; Asadi, Shahla.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003490.

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  39. Machine learning in marketing: A literature review, conceptual framework, and research agenda. (2022). Wu, Yuanyuan.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:145:y:2022:i:c:p:35-48.

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  40. Customers segmentation in eco-friendly hotels using multi-criteria and machine learning techniques. (2021). Momtazi, Saeedeh ; Nizam, Mohd Hairul ; Nilashi, Mehrbakhsh ; Ghabban, Fahad ; Yadegaridehkordi, Elaheh ; Supriyanto, Eko ; Samad, Sarminah.
    In: Technology in Society.
    RePEc:eee:teinso:v:65:y:2021:i:c:s0160791x21000038.

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  41. A purchase decision support model considering consumer personalization about aspirations and risk attitudes. (2021). Song, Yongming ; Li, Yanhong.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002940.

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  42. Big social data and customer decision making in vegetarian restaurants: A combined machine learning method. (2021). Ahmadi, Hossein ; Arji, Goli ; Ghabban, Fahad ; Ahani, Ali ; Alarood, Ala Abdulsalam ; Alzahrani, Ahmed Omar ; Samad, Sarminah ; Nilashi, Mehrbakhsh ; Alsalem, Khalaf Okab.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:62:y:2021:i:c:s096969892100196x.

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  43. Segmentation of both reviewers and businesses on social media. (2021). Erevelles, Sunil ; Moon, Sangkil ; Jalali, Nima.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000904.

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  44. Exploring healthcare/health-product ecommerce satisfaction: A text mining and machine learning application. (2021). Chatterjee, Swagato ; Sharma, Jiwan ; Goyal, Divesh ; Prakash, Atul .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:131:y:2021:i:c:p:815-825.

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