1. Effects of financial consumer protection on brand love and brand advocacy. (2025). Shan, Shirie Pui ; Choi, Matthew Yau.
   In: Journal of Financial Services Marketing.
   RePEc:pal:jofsma:v:30:y:2025:i:2:d:10.1057_s41264-025-00306-x.

   Full description at Econpapers || Download paper

2. How do customers react to preferential treatment? An affective events theory and time-lagged survey. (2024). Lim, Weng Marc ; Rasool, Shahid ; Ul, Qurat ; Zeshan, Muhammad.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924002236.

   Full description at Econpapers || Download paper

1. Abdel-Aty, Y. ; Deraz, H. The effect of customer social participation in hotel social media brand communities on consumer-based brand equity and advocacy. Journal of the Faculty of Tourism and Hotels-University of Sadat. 2022 City. 6 96-117
   Paper not yet in RePEc: Add citation now
   
2. Abdelrazek, N.A. ; El-Bassiouny, N. Online brand advocacy for sustainable brands: A study in an emerging market. 2023 Management & Sustainability: An Arab Review. 2 67-86
   Paper not yet in RePEc: Add citation now
   
3. Adams, J.S. Inequity in social exchange. 1965 Adv. Exp. Soc. Psychol.. 2 267-299
   Paper not yet in RePEc: Add citation now
   
4. Adjei, M.T. ; Noble, S.M. ; Noble, C.H. The influence of C2C communications in online brand communities on customer purchase behavior. 2010 J. Acad. Market. Sci.. 38 634-653
   Paper not yet in RePEc: Add citation now
   

5. Ahani, A. ; Nilashi, M. ; Yadegaridehkordi, E. ; Sanzogni, L. ; Tarik, A.R. ; Knox, K. Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels. 2019 J. Retailing Consum. Serv.. 51 331-343

6. Akbar, M.M. ; Wymer, W. Refining the conceptualization of brand authenticity. 2017 J. Brand Manag.. 24 14-32

7. Akinci, S. ; Aksoy, S. The impact of service recovery evaluation on word-of-mouth intention: A moderated mediation model of overall satisfaction, household income and gender. 2019 Tourism Manag. Perspect.. 31 184-194
   Paper not yet in RePEc: Add citation now
   
8. Albaqawi, H.M. Examining the impact of the COVID-19 pandemic on general self-efficacy among the frontlines. 2022 Int. J. Advances Appl. Sci.. 9 112-117
   Paper not yet in RePEc: Add citation now
   
9. Aljarah, A. ; Sawaftah, D. ; Ibrahim, B. ; Lahuerta-Otero, E. The differential impact of user-and firm-generated content on online brand advocacy: customer engagement and brand familiarity matter. Eur. J. Innov. 2022 :
   Paper not yet in RePEc: Add citation now
   

10. Anastasiei, B. ; Dospinescu, N. Electronic word-of-mouth for online retailers: Predictors of volume and valence. 2019 Sustainability. 11 814-

11. Babić Rosario, A. ; De Valck, K. ; Sotgiu, F. Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation. 2020 J. Acad. Market. Sci.. 48 422-448

12. Badrinarayanan, V. ; Sierra, J.J. Triggering and tempering brand advocacy by frontline employees: Vendor and customer-related influences. 2018 J. Bus. Ind. Market.. 33 42-52
    Paper not yet in RePEc: Add citation now
    
13. Bagozzi, R.P. ; Yi, Y. On the evaluation of structural equation models. 1988 J. Acad. Market. Sci.. 16 74-94
    Paper not yet in RePEc: Add citation now
    
14. Barnes, M.R. ; Watkins, E. Differences in likelihood of use between artificial and natural turfgrass lawns. 2022 J. Outdoor Recreat. Tour.. 37 -
    Paper not yet in RePEc: Add citation now
    
15. Bashokouh, M. ; Shekasteband, M. Analysis of the factors affecting development of the services brand identity. 2015 J. Bus. Manag.. 7 1-21
    Paper not yet in RePEc: Add citation now
    
16. Belcher, L.M. Customer Satisfaction in the Hospitality Industry. 2019 Chron:
    Paper not yet in RePEc: Add citation now
    
17. Bhati, R. ; Verma, H.V. Antecedents of customer brand advocacy: A meta-analysis of the empirical evidence. 2020 J. Res. Indian Med.. 14 153-172
    Paper not yet in RePEc: Add citation now
    
18. Bilro, R.G. ; Loureiro, S.M.C. I am feeling so good! Motivations for interacting in online brand communities. 2023 J. Res. Indian Med.. 17 61-77
    Paper not yet in RePEc: Add citation now
    
19. Bilro, R.G. ; Loureiro, S.M.C. ; Ali, F. The role of website stimuli of experience on engagement and brand advocacy. 2018 J. Hosp. Tour. Technol.. 9 204-222
    Paper not yet in RePEc: Add citation now
    
20. Blau, P. . 1964 Wiley: Michigan
    Paper not yet in RePEc: Add citation now
    
21. Bolter, J.D. Posthumanism. 2016 En : Jensen, K.B. ; Rothenbuhler, E.W. ; Pooley, J.D. ; Craig, R.T. The International Encyclopedia of Communication Theory and Philosophy. John Wiley & Sons, Inc: New Jersey
    Paper not yet in RePEc: Add citation now
    

22. Burnasheva, R. ; Suh, Y.G. ; Villalobos-Moron, K. Sense of community and social identity effect on brand love: Based on the online communities of a luxury fashion brands. 2019 J. Fash. Mark.. 10 50-65

23. Cavdar-Aksoy, N. ; Yazici, N. ; Duzenci, A. Employees' online brand advocacy behaviors as a response to justice and emotion. 2023 J. Prod. Brand Manag.. -
    Paper not yet in RePEc: Add citation now
    
24. Cheung, M.F. ; Law, M.C. Relationships of organizational justice and organizational identification: The mediating effects of perceived organizational support in Hong Kong. 2008 Asia Pac. Bus. Rev.. 14 213-231
    Paper not yet in RePEc: Add citation now
    

25. Cheung, M.F. ; To, W.M. The effect of organizational responses to service failures on customer satisfaction perception. 2017 Serv. Bus.. 11 767-784

26. Choi, B. ; Choi, B.J. The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth. 2014 Eur. J. Market.. 48 108-131
    Paper not yet in RePEc: Add citation now
    
27. Cohen, J. . 1988 Routledge: New York
    Paper not yet in RePEc: Add citation now
    
28. Cropanzano, R. ; Bowen, D.E. ; Gilliland, S.W. The management of organizational justice. 2007 Acad. Manag. Perspect.. 21 34-48
    Paper not yet in RePEc: Add citation now
    
29. Cropanzano, R. ; Goldman, B. ; Folger, R. Deontic justice: The role of moral principles in workplace fairness. 2003 J. Organ. Behav.. 24 1019-1024
    Paper not yet in RePEc: Add citation now
    
30. Durocher, E. ; Gibson, B.E. ; Rappolt, S. Occupational justice: A conceptual review. 2014 J. Occup. Sci.. 21 418-430
    Paper not yet in RePEc: Add citation now
    

31. El-Adly, M.I. Modeling the relationship between hotel perceived value, customer satisfaction, and customer loyalty. 2019 J. Retailing Consum. Serv.. 50 322-332

32. Emerson, R.M. Social exchange theory. 1976 Annu. Rev. Sociol.. 2 335-362
    Paper not yet in RePEc: Add citation now
    

33. Fagerstrøm, A. ; Ghinea, G. On the motivating impact of price and online recommendations at the point of online purchase. Int. 2011 J. Inf. Manag.. 31 103-110

34. Falk, R.F. ; Miller, N.B. . 1992 University of Akron Pres: Ohio
    Paper not yet in RePEc: Add citation now
    
35. Fornell, C. ; Larcker, D.F. Structural equation models with unobservable variables and measurement error: Algebra and statistics. 1981 J. Market. Res.. 18 382-388
    Paper not yet in RePEc: Add citation now
    
36. Fu, J.R. ; Ju, P.H. ; Hsu, C.W. Understanding why consumers engage in electronic word-of-mouth communication: Perspectives from theory of planned behavior and justice theory. 2015 Electron. Commer. Res. Appl.. 14 616-630
    Paper not yet in RePEc: Add citation now
    
37. Gavilan, D. ; Avello, M. ; Martinez-Navarro, G. The influence of online ratings and reviews on hotel booking consideration. 2018 Tourism Manag.. 66 53-61
    Paper not yet in RePEc: Add citation now
    
38. Ghodoosi, F. ; Sharif, M.M. Justice in arbitration: The consumer perspective. 2021 Int. J. Conflict Manag.. 32 626-647
    Paper not yet in RePEc: Add citation now
    
39. Global Web Index Brand Advocacy. 2019 :
    Paper not yet in RePEc: Add citation now
    
40. Greenwood, P.M. ; Lenneman, J.K. ; Baldwin, C.L. Advanced driver assistance systems (ADAS): Demographics, preferred sources of information, and accuracy of ADAS knowledge. 2022 Transp. Res. Part F Traffic Psychol. Behav.. 86 131-150
    Paper not yet in RePEc: Add citation now
    
41. Hair, J.F. ; Hult, G.T.M. ; Ringle, C.M. ; Sarstedt, M. . 2022 Sage Publications, Thousand Oaks:
    Paper not yet in RePEc: Add citation now
    
42. Hennig-Thurau, T. ; Kevin, P.G. ; Gianfranco, W. ; Dwayne, D.G. Electronic word-of- mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the internet?. 2004 J. Interact. Market.. 18 38-52
    Paper not yet in RePEc: Add citation now
    
43. Hong, C. ; Li, C. Will consumers silence themselves when brands speak up about sociopolitical issues? Applying the spiral of silence theory to consumer boycott and buycott behaviors. 2021 J. Nonprofit & Public Sect. Mark.. 33 193-211
    Paper not yet in RePEc: Add citation now
    
44. Hsu, F.C. ; Agyeiwaah, E. ; Liu, J. ; Scott, N. Social justice or social stigma? Hotel customers' perception on branded hotel used as quarantine facility. 2022 J. Hospit. Tourism Res.. -
    Paper not yet in RePEc: Add citation now
    
45. Hu, Y. ; Kim, H.J. Positive and negative eWOM motivations and hotel customers’ eWOM behavior: Does personality matter?. 2018 Int. J. Hospit. Manag.. 75 27-37
    Paper not yet in RePEc: Add citation now
    
46. Jillapalli, R.K. ; Wilcox, J.B. Professor brand advocacy: Do brand relationships matter?. 2010 J. Market. Educ.. 32 328-340
    Paper not yet in RePEc: Add citation now
    
47. Jimenez-Barreto, J. ; Sthapit, E. ; Rubio, N. ; Campo, S. Exploring the dimensions of online destination brand experience: Spanish and North American tourists' perspectives. 2019 Tourism Manag. Perspect.. 31 348-360
    Paper not yet in RePEc: Add citation now
    
48. Keylock, M. ; Faulds, M. From customer loyalty to social advocacy. 2012 J. Direct, Data Digital Mark. Pract.. 14 160-165
    Paper not yet in RePEc: Add citation now
    
49. Kock, F. ; Berbekova, A. ; Assaf, A.G. Understanding and managing the threat of common method bias: Detection, prevention and control. 2021 Tourism Manag.. 86 -
    Paper not yet in RePEc: Add citation now
    
50. Kotler, P. ; Keller, K.L. ; Chernev, A. . 2021 Pearson, United Kingdom:
    Paper not yet in RePEc: Add citation now
    

51. Kudeshia, C. ; Kumar, A. Social eWOM: Does it affect the brand attitude and purchase intention of brands?. 2017 Manag. Res. Rev.. 40 310-330

52. Kumgliang, O. ; Khamwon, A. Antecedents of brand advocacy in online food delivery services: An empirical investigation. 2022 Innovat. Market.. 18 136-148
    Paper not yet in RePEc: Add citation now
    
53. Lawler, E.E. Equity theory as a predictor of productivity and work quality. 1968 Psychol. Bull.. 70 596-610
    Paper not yet in RePEc: Add citation now
    
54. Liao, H. Do it right this time: The role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures. 2007 J. Appl. Psychol.. 92 475-489
    Paper not yet in RePEc: Add citation now
    
55. Liu, H. ; Jayawardhena, C. ; Dibb, S. ; Ranaweera, C. Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective. 2019 Tourism Manag.. 75 381-392
    Paper not yet in RePEc: Add citation now
    
56. Lu, Q. ; Atadil, H.A. Do you dare to travel to China? An examination of China's destination image amid the COVID-19. 2021 Tourism Manag. Perspect.. 40 -
    Paper not yet in RePEc: Add citation now
    

57. Lu, T.E. ; Lee, Y.H. ; Hsu, J.W. Does service recovery really work? the multilevel effects of online service recovery based on brand perception. 2020 Sustainability. 12 6999-7022

58. Martin, C.L. ; Bennett, N. The role of justice judgments in explaining the relationship between job satisfaction and organizational commitment. 1996 Group Organ. Manag.. 21 84-104
    Paper not yet in RePEc: Add citation now
    
59. Martínez‐Tur, V. ; Peiró, J.M. ; Ramos, J. ; Moliner, C. Justice perceptions as predictors of customer satisfaction: the impact of distributive, procedural, and interactional justice. 2006 J. Appl. Soc. Psychol.. 36 100-119
    Paper not yet in RePEc: Add citation now
    
60. Maxham, J.G. ; Netemayer, R.G. Modeling customer perceptions of complaint handling over time: The effects of perceived justice on satisfaction and intent. 2002 J. Retailing. 78 239-252
    Paper not yet in RePEc: Add citation now
    
61. McFarlin, D.B. ; Sweeney, P.D. Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes. 1992 Acad. Manag. J.. 35 626-637
    Paper not yet in RePEc: Add citation now
    
62. Mohan, B. ; Schlager, T. ; Deshpandé, R. ; Norton, M.I. Consumers avoid buying from firms with higher CEO-to-worker pay ratios. 2018 J. Consum. Psychol.. 28 344-352
    Paper not yet in RePEc: Add citation now
    
63. Moorman, R.H. Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?. 1991 J. Appl. Psychol.. 76 845-
    Paper not yet in RePEc: Add citation now
    

64. Mukherjee, S. ; Althuizen, N. Brand activism: Does courting controversy help or hurt a brand?. 2020 Int. J. Res. Market.. 37 772-788

65. Nguyen, K.A. ; Coudounaris, D.N. The mechanism of online review management: A qualitative study. 2015 Tourism Manag. Perspect.. 16 163-175
    Paper not yet in RePEc: Add citation now
    
66. Nunally, J.C. . 1978 :
    Paper not yet in RePEc: Add citation now
    
67. Orayo, J. ; Maina, J. ; Wasike, J.M. ; Ratanya, F.C. Customer care practices at the university of Nairobi (UON), Jomo Kenyatta memorial library (JKML), Kenya. 2018 Libr. Manag.. 40 142-154
    Paper not yet in RePEc: Add citation now
    
68. Ordabayeva, N. ; Lisjak, M. ; Jones, A.C. How social perceptions influence consumption for self, for others, and within the broader system. 2022 Curr. Opin. Psychol.. 43 30-35
    Paper not yet in RePEc: Add citation now
    

69. Pai, D.C. ; Lai, C.S. ; Chiu, C.J. ; Yang, C.F. Corporate social responsibility and brand advocacy in business-to-business market: The mediated moderating effect of attribution. 2015 J. Bus. Ethics. 126 685-696

70. Park, D.H. ; Kim, S. The effects of consumer knowledge on message processing of electronic word-of-mouth via online consumer reviews. 2009 Electron. Commer. Res. Appl.. 7 399-410
    Paper not yet in RePEc: Add citation now
    
71. Parrott, G. ; Danbury, A. ; Kanthavanich, P. Online behaviour of luxury fashion brand advocates. 2015 J. Fash. Mark. Manag.. 19 360-383
    Paper not yet in RePEc: Add citation now
    
72. Phan, Q. ; Pham, T.N. ; Nguyen, L.H.L. How to drive brand engagement and EWOM intention in social commerce: A competitive strategy for the emerging market. 2020 J. Compet.. 12 136-155
    Paper not yet in RePEc: Add citation now
    
73. Podsakoff, P.M. ; MacKenzie, S.B. ; Lee, J.Y. ; Podsakoff, N.P. Common method biases in behavioral research: A critical review of the literature and recommended remedies. 2003 J. Appl. Psychol.. 88 879-903
    Paper not yet in RePEc: Add citation now
    
74. Pradhan, S. ; Kwak, D.H. ; Laraway, S. ; Snycerski, S. ; Marar Yacobian, M. A wolf in (black) sheep’s clothing? Subjective group dynamics in sports fans. 2022 Int. J. Sport. Exerc. Psychol. -
    Paper not yet in RePEc: Add citation now
    
75. Quoquab, F. ; Mohammad, J. The salient role of media richness, host-guest relationship, and guest satisfaction in fostering airbnb guests' repurchase intention. 2022 J. Electron. Commer. Res.. 23 59-76
    Paper not yet in RePEc: Add citation now
    

76. Rasmussen, K. ; Dufur, M.J. ; Cope, M.R. ; Pierce, H. Gender marginalization in sports participation through advertising: The case of nike. 2021 Int. J. Environ. Res. Publ. Health. 18 7759-7781

77. Reich, B. ; Wang, X. And justice for all: Revisiting the global belief in a just world scale. 2015 Pers. Indiv. Differ.. 78 68-76
    Paper not yet in RePEc: Add citation now
    

78. Rhee, H.L. ; Lee, K.H. Enhancing the sneakers shopping experience through virtual fitting using augmented reality. 2021 Sustainability. 13 6336-6350

79. Scola, Z. ; Gordon, B. ; Dwyer, B. Examining retro merchandise consumers in sport: Who prefers throwback merchandise and why?. 2022 J. Appl. Sport Manag.. 14 20-29
    Paper not yet in RePEc: Add citation now
    
80. Sekaran, U. ; Bougie, R. . 2016 John Wiley & Sons: West Sussex
    Paper not yet in RePEc: Add citation now
    
81. Sibai, O. ; Mimoun, L. ; Boukis, A. Authenticating brand activism: Negotiating the boundaries of free speech to make a change. 2021 Psychol. Market.. 38 1651-1669
    Paper not yet in RePEc: Add citation now
    
82. Silva, A.S. ; Fialho, R.G.G. ; da Costa, M.F. ; de Oliveira Campos, P. Antecedents of the intention to visit ecotourism destinations that suffered environmental disasters. 2022 Tourism Manag. Perspect.. 41 -
    Paper not yet in RePEc: Add citation now
    

83. Siu, N.Y.M. ; Zhang, T.J.F. ; Yau, C.Y.J. The roles of justice and customer satisfaction in customer retention: A lesson from service recovery. 2013 J. Bus. Ethics. 114 675-686

84. Smith, A.N. ; Fischer, E. ; Yongjian, C. How does brand-related user-generated content differ across YouTube, Facebook, and twitter?. 2012 J. Interact. Market.. 26 102-113

85. Smith, D.C. ; James, C.D. ; Griffiths, M.A. Co- brand partnerships making space for the next black girl: Backlash in social justice branding. 2021 Psychol. Market.. 38 2314-2326
    Paper not yet in RePEc: Add citation now
    
86. Snyder, A. ; LeBoeuf, L. ; Lillard, A.S. My name is Sally Brown, and I hate school!”: A retrospective study of school liking among conventional and Montessori school alumni. 2022 Psychol. Sch.. 60 541-565
    Paper not yet in RePEc: Add citation now
    

87. Söderlund, M. ; Colliander, J. Loyalty program rewards and their impact on perceived justice, customer satisfaction, and repatronize intentions. 2015 J. Retailing Consum. Serv.. 25 47-57

88. Soliman, M. ; Di Virgilio, F. ; Figueiredo, R. ; Sousa, M.J. The impact of workplace spirituality on lecturers' attitudes in tourism and hospitality higher education institutions. 2021 Tourism Manag. Perspect.. 38 -
    Paper not yet in RePEc: Add citation now
    

89. Sparks, B.A. ; McColl-Kennedy, J.R. Justice strategy options for increased customer satisfaction in a services recovery setting. 2001 J. Bus. Res.. 54 209-218

90. Sweeney, J. ; Payne, A. ; Frow, P. ; Liu, D. Customer advocacy: A distinctive form of word of mouth. 2020 J. Serv. Res.. 23 139-155
    Paper not yet in RePEc: Add citation now
    
91. Thibaut, J. ; Walker, L. Procedural Justice: A Psyehological Analysis. 1975 Lawrence Erlbaum, Michigan:
    Paper not yet in RePEc: Add citation now
    
92. Tyler, T.R. ; Blader, S.L. Cooperation in Groups: Procedural Justice, Social Identity, and Behavioral Engagement. 2000 Psychology Press: Philadelphia
    Paper not yet in RePEc: Add citation now
    
93. Tyler, T.R. ; Lind, E.A. A relational model of authority in groups. 1992 Adv. Exp. Soc. Psychol.. 25 115-191
    Paper not yet in RePEc: Add citation now
    
94. van den Bos, K. ; Wilke, H.A. ; Lind, E.A. When do we need procedural fairness? The role of trust in authority. 1998 J. Pers. Soc. Psychol.. 75 1449-1458
    Paper not yet in RePEc: Add citation now
    
95. Varghese, N. ; Kumar, N. Feminism in Advertising: Irony or Revolution? A Critical Review of Femvertising. 2020 Feminist Media Studies:
    Paper not yet in RePEc: Add citation now
    

96. Wibowo, A. ; Chen, S.C. ; Wiangin, U. ; Ma, Y. ; Ruangkanjanases, A. Customer behavior as an outcome of social media marketing: The role of social media marketing activity and customer experience. 2020 Sustainability. 13 189-207

97. Wilk, V. ; Harrigan, P. ; Soutar, G.N. Navigating online brand advocacy (OBA): An exploratory analysis. 2018 J. Market. Theor. Pract.. 26 99-116
    Paper not yet in RePEc: Add citation now
    
98. Wilk, V. ; Sadeque, S. ; Soutar, G.N. Exploring online destination brand advocacy. 2021 Tour. Recreat. Res.. -
    Paper not yet in RePEc: Add citation now
    
99. Wilk, V. ; Soutar, G.N. ; Harrigan, P. Online brand advocacy (OBA): The development of a multiple item scale. 2020 J. Prod. Brand Manag.. 29 415-429
    Paper not yet in RePEc: Add citation now
    
100. Wilk, V. ; Soutar, G.N. ; Harrigan, P. Online brand advocacy and brand loyalty: a reciprocal relationship?. 2021 Asia Pac. J. Market. Logist.. 33 1977-1993
     Paper not yet in RePEc: Add citation now
     
101. Wilk, V. ; Soutar, G.N. ; Harrigan, P. Tackling social media data analysis: Comparing and contrasting QSR NVivo and Leximancer. 2019 Qual. Mark. Res. Int. J.. 22 94-113
     Paper not yet in RePEc: Add citation now
     

102. Wong, A. How social capital builds online brand advocacy in luxury social media brand communities. 2023 J. Retailing Consum. Serv.. 70 -

103. Wong, A. ; Hung, Y.C. Love the star, love the team? The spillover effect of athlete sub brand to team brand advocacy in online brand communities. 2022 J. Prod. Brand Manag.. -
     Paper not yet in RePEc: Add citation now
     

104. Xie, C. ; Bagozzi, R.P. ; Grønhaug, K. The impact of corporate social responsibility on consumer brand advocacy: The role of moral emotions, attitudes, and individual differences. 2019 J. Bus. Res.. 95 514-530

105. Xue, F. ; Phelps, J.E. Internet-facilitated consumer-to-consumer communication: The moderating role of receiver characteristics. 2004 Int. J. Internet Market Advert.. 1 121-136
     Paper not yet in RePEc: Add citation now
     
106. Yi, Y. ; Gong, T. The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior. 2008 Ind. Market. Manag.. 37 767-783
     Paper not yet in RePEc: Add citation now
     

107. Yoo, C.W. An exploration of the role of service recovery in negative electronic word-of-mouth management. 2020 Inf. Syst. Front. 22 719-734

108. Yurur, S. ; Nart, S. Örgütsel adalet algısı kamu çalışanlarının ihbar etme niyetinin belirleyicisi midir?. 2016 Amme Idaresi Derg.. 49 117-148
     Paper not yet in RePEc: Add citation now
     

109. Zapata-Phelan, C.P. ; Colquitt, J.A. ; Scott, B.A. ; Livingston, B. Procedural justice, interactional justice and task performance: The mediating role of intrinsic motivation. 2009 Organ. Behav. Hum. Decis. Process.. 108 93-105

110. Zhu, T. ; Liu, B. ; Song, M. ; Wu, J. Effects of service recovery expectation and recovery justice on customer citizenship behavior in the E-retailing context. 2021 Front. Psychol.. 12 -
     Paper not yet in RePEc: Add citation now
     

111. Zoghbi-Manrique-de-Lara, P. ; Aguiar-Quintana, T. ; Suárez-Acosta, M.A. A justice framework for understanding how guests react to hotel employee (mis)treatment. 2013 Tourism Manag.. 36 143-152

1. Pillars of Customer Retention in the Services Sector: Understanding the Role of Relationship Marketing, Customer Satisfaction, and Customer Loyalty. (2025). Hussain, Mazhar ; Javed, Asad ; Khan, Samar Hayat ; Yasir, Muhammad.
   In: Journal of the Knowledge Economy.
   RePEc:spr:jknowl:v:16:y:2025:i:1:d:10.1007_s13132-024-02060-2.

   Full description at Econpapers || Download paper

2. A multi-criterion decision making method for renewable energy storage technology selection with incomplete evaluation information. (2025). Liao, Huchang.
   In: Technological Forecasting and Social Change.
   RePEc:eee:tefoso:v:215:y:2025:i:c:s0040162525001477.

   Full description at Econpapers || Download paper

3. Review lifecycle analytics and importance€“obsolescence analysis: A data-driven design approach to product circularity. (2025). Won, Jisoo ; Son, Jiyeong ; Kwak, Minjung.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000840.

   Full description at Econpapers || Download paper

4. An innovative method for improving hotel service using implicit requirement generation and quality function deployment. (2025). Zhao, Meng ; Zhang, Yimai ; Wang, Yaqi.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s096969892500030x.

   Full description at Econpapers || Download paper

5. The impact of service experience on sustainable customer engagement: The mediation of green perceived value and customer satisfaction. (2024). Sun, Tianyi ; Yan, Dongwei ; Wen, Decheng ; Wang, Chenke.
   In: Corporate Social Responsibility and Environmental Management.
   RePEc:wly:corsem:v:31:y:2024:i:3:p:2175-2194.

   Full description at Econpapers || Download paper

6. Value Co-Creation In E-Commerce Platforms: The Role Of Personality Traits And Trust. (2024). Widyastuti, Widyastuti.
   In: Folia Oeconomica Stetinensia.
   RePEc:vrs:foeste:v:24:y:2024:i:2:p:371-388:n:1018.

   Full description at Econpapers || Download paper

7. Systematic Literature Review on the Profile of Tourists in Four- and Five-star Hotels Based on Online Reviews. (2024). Isabel, Renda Ana ; Ana, Ferreira ; Marisol, Correia.
   In: European Journal of Tourism, Hospitality and Recreation.
   RePEc:vrs:ejothr:v:14:y:2024:i:1:p:20-34:n:1002.

   Full description at Econpapers || Download paper

8. Warmth trumps competence? Uncovering the influence of multimodal AI anthropomorphic interaction experience on intelligent service evaluation: Insights from the high-evoked automated social presence. (2024). Yang, MU ; Zhao, Jiayuan ; He, Hao ; Yu, Dingyao ; Han, Chunjia ; Gupta, Brij B ; Arya, Varsha ; Bai, Shizhen ; Tang, Rui ; Panigrahi, Prabin Kumar.
   In: Technological Forecasting and Social Change.
   RePEc:eee:tefoso:v:204:y:2024:i:c:s0040162524001914.

   Full description at Econpapers || Download paper

9. Understanding shoppers€™ cross-channel analysis of influencing factors of online and offline channels: Evidence from clothing product. (2024). Wang, Jixiao.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002960.

   Full description at Econpapers || Download paper

10. A method for exploring consumer satisfaction factors using online reviews: A study on anti-cold drugs. (2024). Huang, Zhe ; Zhao, Xiangqi.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924001917.

    Full description at Econpapers || Download paper

11. Gaining insights for service improvement through unstructured text from online reviews. (2024). Xu, Zeshui ; Zhang, Chenxi.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924001942.

    Full description at Econpapers || Download paper

12. Discovering the evolution of online reviews: A bibliometric review. (2023). Wang, Zhiling ; Zhang, Yucheng ; Huang, Pei ; Xiao, Lin.
    In: Electronic Markets.
    RePEc:spr:elmark:v:33:y:2023:i:1:d:10.1007_s12525-023-00667-y.

    Full description at Econpapers || Download paper

13. Replenishment and delivery optimization for unmanned vending machines service system based on fuzzy clustering. (2023). Wang, Mozhu ; Yao, Jianming.
    In: Electronic Commerce Research.
    RePEc:spr:elcore:v:23:y:2023:i:4:d:10.1007_s10660-022-09544-w.

    Full description at Econpapers || Download paper

14. Predicting sports fans€™ engagement with culturally aligned social media content: A language expectancy perspective. (2023). Prakash, Deep ; Majumdar, Adrija.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002047.

    Full description at Econpapers || Download paper

15. Analysis of customers satisfaction with baby products: The moderating role of brand image. (2023). Alyami, Sultan ; Samad, Sarminah ; Abumalloh, Rabab Ali ; Alrizq, Mesfer ; Nilashi, Mehrbakhsh ; Alghamdi, Abdullah.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000814.

    Full description at Econpapers || Download paper

16. Does justice affect brand advocacy? Online brand advocacy behaviors as a response to hotel customers€™ justice perceptions. (2023). Aksoy, Nilsah Cavdar ; Yazici, Nihal.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000577.

    Full description at Econpapers || Download paper

17. Discovery sustainable servicescape on behavioural intention practices and nationality: The moderating role of parasocial interaction. (2023). Yu, Tai-Yi ; Chou, Sheng-Fang ; Lee, Ming-Tsung ; Carmen, Maria ; Horng, Jeou-Shyan ; Liu, Chih-Hsing.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:71:y:2023:i:c:s096969892200306x.

    Full description at Econpapers || Download paper

18. Understanding business model development through the lens of complexity theory: Enablers and barriers. (2023). Bamshad, Vahideh ; Vatankhah, Sanaz ; Altinay, Levent ; de Vita, Glauco.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:155:y:2023:i:pa:s0148296322008153.

    Full description at Econpapers || Download paper

19. Company websites and mobile apps versus social media: which service experience creates more customer value for online travel agencies?. (2022). Janupiboon, Thanyamai P ; Kamalanon, Piyanoot ; Chen, Ja-Shen.
    In: Service Business.
    RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00511-x.

    Full description at Econpapers || Download paper

20. Smart Tourism Technologies’ Ambidexterity: Balancing Tourist’s Worries and Novelty Seeking for Travel Satisfaction. (2022). Goo, Jahyun ; Huang, Derrick C ; Yoo, Chul Woo ; Koo, Chulmo.
    In: Information Systems Frontiers.
    RePEc:spr:infosf:v:24:y:2022:i:6:d:10.1007_s10796-021-10233-6.

    Full description at Econpapers || Download paper

21. Factors impacting customer purchase intention of smart home security systems: Social data analysis using machine learning techniques. (2022). Abumalloh, Rabab Ali ; Mohammed, Noor Adelyna ; Alrizq, Mesfer ; Nilashi, Mehrbakhsh ; Abosaq, Hamad ; Alghamdi, Abdullah ; Alyami, Sultan ; Samad, Sarminah.
    In: Technology in Society.
    RePEc:eee:teinso:v:71:y:2022:i:c:s0160791x22002597.

    Full description at Econpapers || Download paper

22. Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology. (2022). Alghamdi, O A ; Mohammed, Noor Adelyna ; Ismail, Muhammed Yousoof ; Nilashi, Mehrbakhsh ; Zibarzani, Masoumeh ; Nayer, Fatima Khan ; Samad, Sarminah ; Mohd, Saidatulakmal ; Abumalloh, Rabab Ali.
    In: Technology in Society.
    RePEc:eee:teinso:v:70:y:2022:i:c:s0160791x2200118x.

    Full description at Econpapers || Download paper

23. The use of multi-criteria decision-making methods in business analytics: A comprehensive literature review. (2022). Kilic, Huseyin Selcuk ; Delen, Dursun ; Yalcin, Ahmet Selcuk.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:174:y:2022:i:c:s0040162521006260.

    Full description at Econpapers || Download paper

24. Measuring the impact of online reviews on consumer purchase decisions €“ A scale development study. (2022). Shi, Yangyan ; Venkatesh, V G ; Fernandes, Semila ; Panda, Rajesh ; Swar, Biranchi Narayan.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s096969892200159x.

    Full description at Econpapers || Download paper

25. A novel data-driven weighted sentiment analysis based on information entropy for perceived satisfaction. (2022). Wang, Zheng ; Ji, Ying ; Qu, Shaojian ; Zuo, Lulu.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:68:y:2022:i:c:s096969892200131x.

    Full description at Econpapers || Download paper

26. Mining the text of online consumer reviews to analyze brand image and brand positioning. (2022). Alzate, Miriam ; Arce-Urriza, Marta ; Cebollada, Javier.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:67:y:2022:i:c:s0969698922000820.

    Full description at Econpapers || Download paper

27. €œI can get no e-satisfaction€ . What analytics say? Evidence using satisfaction data from e-commerce. (2022). Griva, Anastasia.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:66:y:2022:i:c:s0969698922000479.

    Full description at Econpapers || Download paper

28. Revealing travellers€™ satisfaction during COVID-19 outbreak: Moderating role of service quality. (2022). Samad, Sarminah ; Mohd, Saidatulakmal ; Abumalloh, Rabab Ali ; Nilashi, Mehrbakhsh ; Minaei-Bidgoli, Behrouz ; Alhargan, Ashwaq ; Zogaan, Waleed Abdu ; Farhana, Sharifah Nurlaili ; Asadi, Shahla.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003490.

    Full description at Econpapers || Download paper

29. Machine learning in marketing: A literature review, conceptual framework, and research agenda. (2022). Wu, Yuanyuan.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:145:y:2022:i:c:p:35-48.

    Full description at Econpapers || Download paper

30. Customers segmentation in eco-friendly hotels using multi-criteria and machine learning techniques. (2021). Momtazi, Saeedeh ; Nizam, Mohd Hairul ; Nilashi, Mehrbakhsh ; Ghabban, Fahad ; Yadegaridehkordi, Elaheh ; Supriyanto, Eko ; Samad, Sarminah.
    In: Technology in Society.
    RePEc:eee:teinso:v:65:y:2021:i:c:s0160791x21000038.

    Full description at Econpapers || Download paper

31. A purchase decision support model considering consumer personalization about aspirations and risk attitudes. (2021). Song, Yongming ; Li, Yanhong.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921002940.

    Full description at Econpapers || Download paper

32. Big social data and customer decision making in vegetarian restaurants: A combined machine learning method. (2021). Ahmadi, Hossein ; Arji, Goli ; Ghabban, Fahad ; Ahani, Ali ; Alarood, Ala Abdulsalam ; Alzahrani, Ahmed Omar ; Samad, Sarminah ; Nilashi, Mehrbakhsh ; Alsalem, Khalaf Okab.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:62:y:2021:i:c:s096969892100196x.

    Full description at Econpapers || Download paper

33. Segmentation of both reviewers and businesses on social media. (2021). Erevelles, Sunil ; Moon, Sangkil ; Jalali, Nima.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921000904.

    Full description at Econpapers || Download paper

34. Exploring healthcare/health-product ecommerce satisfaction: A text mining and machine learning application. (2021). Chatterjee, Swagato ; Sharma, Jiwan ; Goyal, Divesh ; Prakash, Atul .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:131:y:2021:i:c:p:815-825.

    Full description at Econpapers || Download paper

Report date: 2025-09-27 16:07:51 || Missing content? Let us know