create a website

Investigating how brand image and attitude mediate consumer susceptibility to eWOM and purchase intention: Comparing enterprise-owned vs. third-party online review websites using multigroup analysis. (2024). Kumar, Sanjeev ; Rajaguru, Rajesh ; Yang, Lin.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003473.

Full description at Econpapers || Download paper

Cited: 1

Citations received by this document

Cites: 112

References cited by this document

Cocites: 23

Documents which have cited the same bibliography

Coauthors: 0

Authors who have wrote about the same topic

Citations

Citations received by this document

  1. I am too young for this! A moderated-mediation model of metaverse commerce resistance. (2025). Cham, Tat-Huei ; Aw, Eugene Cheng-Xi ; Tan, Garry Wei-Han ; Lin, Chieh-Yu ; Ooi, Keng-Boon ; Hew, Jun-Jie.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:84:y:2025:i:c:s0969698925000037.

    Full description at Econpapers || Download paper

References

References cited by this document

  1. Abbasi, A.Z. ; Tsiotsou, R.H. ; Hussain, K. ; Rather, R.A. ; Ting, D.H. Investigating the impact of social media images' value, consumer engagement, and involvement on eWOM of a tourism destination: a transmittal mediation approach. 2023 J. Retail. Consum. Serv.. 71 -

  2. Abubakar, A.M. ; Ilkan, M. ; Sahin, P. eWOM, eReferral and gender in the virtual community. 2016 Mark. Intell. Plan.. 34 692-710
    Paper not yet in RePEc: Add citation now
  3. Abzari, M. ; Ghassemi, R.A. ; Vosta, L.N. Analysing the effect of social media on brand attitude and purchase intention: the case of Iran Khodro Company. 2014 Procedia-Social Behav. Sci.. 143 822-826
    Paper not yet in RePEc: Add citation now
  4. Aghakhani, N. ; Karimi, J. ; Salehan, M. A Unified Model for the Adoption of Electronic Word of Mouth on Social Network Sites: Facebook as the Exemplar. 2018 Int. J. Electron. Commer.. 22 202-231
    Paper not yet in RePEc: Add citation now
  5. Ajzen, I. The theory of planned behavior. 1991 Organ. Behav. Hum. Decis. Process.. 50 179-211

  6. Akram, U. ; Lavuri, R. ; Mathur, S. Hey boomer,“your ride has arrived”: are you willing to continue using the ride-hailing app?. 2024 J. Retail. Consum. Serv.. 77 -

  7. Armstrong, J.S. ; Overton, T.S. Estimating nonresponse bias in mail surveys. 1977 J. Mark. Res.. 14 396-402

  8. Augusto, M. ; Torres, P. Effects of brand attitude and eWOM on consumers' willingness to pay in the banking industry: mediating role of consumer-brand identification and brand equity. 2018 J. Retailing Consum. Serv.. 42 1-10
    Paper not yet in RePEc: Add citation now
  9. Avyukt, A. ; Ramachandran, G. ; Krishnamachari, B. A decentralized review system for data marketplaces. 2021 En : 2021 IEEE Int. Conf. Blockchain Cryptocurrency. (ICBC). IEEE:
    Paper not yet in RePEc: Add citation now
  10. Babbie, E.R. The Practice of Social Research. 2020 Cengage AU:
    Paper not yet in RePEc: Add citation now
  11. Ballantine, P.W. ; Yeung, C.A. The effects of review valence in organic versus sponsored blog sites on perceived credibility, brand attitude, and behavioural intentions. 2015 Mark. Intell. Plan.. 33 508-521
    Paper not yet in RePEc: Add citation now
  12. Bambauer-Sachse, S. ; Mangold, S. Brand equity dilution through negative online word-of-mouth communication. 2011 J. Retailing Consum. Serv.. 18 38-45

  13. Bartikowski, B. ; Walsh, G. Attitude contagion in consumer opinion platforms: Posters and lurkers. Electron. 2014 Mark.. 24 207-217
    Paper not yet in RePEc: Add citation now
  14. Basco, R. ; Hernández-Perlines, F. ; Rodríguez-García, M. The effect of entrepreneurial orientation on firm performance: a multigroup analysis comparing China, Mexico, and Spain. 2020 J. Bus. Res.. 113 409-421

  15. Bearden, W.O. ; Netemeyer, R.G. ; Teel, J.E. Measurement of consumer susceptibility to interpersonal influence. 1989 J. Consum. Res.. 15 473-481

  16. Bozkurt, S. ; Welch, E. ; Gligor, D. ; Gligor, N. ; Garg, V. ; Gopalakrishna Pillai, K. Unpacking the experience of individuals engaging in incentivized false (and genuine) positive reviews: the impact on brand satisfaction. 2023 J. Bus. Res.. 165 -

  17. Burtch, G. ; Hong, Y. ; Bapna, R. ; Griskevicius, V. Stimulating online reviews by combining financial incentives and social norms. 2018 Manage. Sci.. -

  18. Chakraborty, U. ; Bhat, S. The effects of credible online reviews on brand equity dimensions and its consequence on consumer behavior. 2018 J. Promot. Manag.. 24 57-82
    Paper not yet in RePEc: Add citation now
  19. Cheah, C.W. ; Koay, K.Y. ; Lim, W.M. Social media influencer over-endorsement: implications from a moderated-mediation analysis. 2024 J. Retail. Consum. Serv.. 79 -

  20. Chen, J. ; Teng, L. ; Yu, Y. ; Yu, X. The effect of online information sources on purchase intentions between consumers with high and low susceptibility to informational influence. 2016 J. Bus. Res.. 69 467-475

  21. Chevalier, J.A. ; Mayzlin, D. The effect of word of mouth on sales: online book reviews. 2006 J. Mark. Res.. -
    Paper not yet in RePEc: Add citation now
  22. Chiou, J.S. ; Cheng, C. Should a company have message boards on its web sites?. 2003 J. Interact. Mark.. 17 50-61
    Paper not yet in RePEc: Add citation now
  23. Churchill Jr, G.A. A paradigm for developing better measures of marketing constructs. 1979 J. Mark. Res.. 16 64-73
    Paper not yet in RePEc: Add citation now
  24. Davis, D.F. ; Golicic, S.L. ; Marquardt, A. Measuring brand equity for logistics services. 2009 Int. J. Logist. Manag.. 20 201-212
    Paper not yet in RePEc: Add citation now
  25. DeAndrea, D.C. ; Van Der Heide, B. ; Vendemia, M.A. ; Vang, M.H. How people evaluate online reviews. 2018 Communic. Res.. 45 719-736
    Paper not yet in RePEc: Add citation now
  26. Dhiman, R. ; Chand, P.K. ; Gupta, S. Behavioural aspects influencing decision to purchase apparels amongst young Indian consumers. 2018 FIIB Bus. Rev.. 7 188-200

  27. Donthu, N. ; Kumar, S. ; Pandey, N. ; Pandey, N. ; Mishra, A. Mapping the electronic word-of-mouth (eWOM) research: a systematic review and bibliometric analysis. 2021 J. Bus. Res.. 135 758-773

  28. Elseidi, R.I. ; El-Baz, D. Electronic word of mouth effects on consumers' brand attitudes, brand image and purchase intention: an empirical study in Egypt. 2016 Bus. Manag. Rev.. 7 268-
    Paper not yet in RePEc: Add citation now
  29. Erkan, I. ; Elwalda, A. Your comments are important to me! The impacts of online customer reviews in shopping websites. 2018 Int. J. Internet Mark. Advert.. 12 1-18

  30. Erkan, I. ; Evans, C. The influence of eWOM in social media on consumers' purchase intentions: an extended approach to information adoption. 2016 Comput. Human Behav.. 61 47-55
    Paper not yet in RePEc: Add citation now
  31. Fan, A. ; Wu, L. ; Shen, H. The interaction effects of consumer susceptibility to interpersonal influence and type of word-of-mouth on Chinese consumers' restaurant choices. 2019 J. Foodserv. Bus. Res.. 22 387-400
    Paper not yet in RePEc: Add citation now
  32. Farzin, M. ; Fattahi, M. eWOM through social networking sites and impact on purchase intention and brand image in Iran. 2018 J. Adv. Manag. Res.. 15 161-183

  33. Faul, F. ; Erdfelder, E. ; Lang, A.-G. ; Buchner, A. G* Power 3: a flexible statistical power analysis program for the social, behavioral, and biomedical sciences. 2007 Behav. Res. Methods. 39 175-191
    Paper not yet in RePEc: Add citation now
  34. Fayyaz, M.S. ; Abbasi, A.Z. ; Altaf, K. ; Alqahtani, N. ; Ting, D.H. Not inspired enough: the mediating role of customer engagement between YouTube's perceived advertising value and customer inspiration. 2023 Kybernetes. -
    Paper not yet in RePEc: Add citation now
  35. Fernandes, S. ; Panda, R. ; Venkatesh, V.G. ; Swar, B.N. ; Shi, Y. Measuring the impact of online reviews on consumer purchase decisions–A scale development study. 2022 J. Retailing Consum. Serv.. 68 -

  36. Filieri, R. What makes an online consumer review trustworthy?. 2016 Ann. Tour. Res.. 58 46-64

  37. Flores‐Hernández, J.A. ; Cambra‐Fierro, J.J. ; Vázquez‐Carrasco, R. Sustainability, brand image, reputation and financial value: manager perceptions in an emerging economy context. 2020 Sustain. Dev.. 28 935-945

  38. Ganguly, B. ; Sengupta, P. ; Biswas, B. What are the significant determinants of helpfulness of online review? An exploration across product-types. 2024 J. Retailing Consum. Serv.. 78 -

  39. Gretzel, U. ; Yoo, K.H. ; Purifoy, M. Online travel review study: role and impact of online travel reviews: laboratory for Intelligent Systems in Tourism. 2007 Texas A&M University. 2 1-
    Paper not yet in RePEc: Add citation now
  40. Griva, A. I can get no e-satisfaction. 2022 What analytics say? Evidence using satisfaction data from e-commerce. J. Retailing Consum. Serv.. 66 -
    Paper not yet in RePEc: Add citation now
  41. Gutierrez, A. ; Punjaisri, K. ; Desai, B. ; Alwi, S.F.S. ; O'Leary, S. ; Chaiyasoonthorn, W. ; Chaveesuk, S. ; Syed Alwi, S.F. ; O'Leary, S. ; Chaiyasoonthorn, W. ; Chaveesuk, S. Retailers, don't ignore me on social media! The importance of consumer-brand interactions in raising purchase intention - privacy the Achilles heel. 2023 J. Retailing Consum. Serv.. 72 -

  42. Hair, J.F. ; Risher, J.J. ; Sarstedt, M. ; Ringle, C.M. When to use and how to report the results of PLS-SEM. 2019 Eur. Bus. Rev.. 31 2-24
    Paper not yet in RePEc: Add citation now
  43. Han, X. ; Zheng, Y. ; Prentice, C. ; Chen, S. Firm engagement: scale development and verification. 2024 J. Retail. Consum. Serv.. 80 -

  44. Harrison-Walker, L.J. ; Jiang, Y. Suspicion of online product reviews as fake: cues and consequences. 2023 J. Bus. Res.. 160 -

  45. Hatfield, E. ; Rapson, R.L. ; Le, Y.L. Primitive emotional contagion: recent research. 2009 Soc. Neurosci. empathy. 19-30
    Paper not yet in RePEc: Add citation now
  46. Heider, F. The psychology of interpersonal relations. 2013 John Wiley & Sons Inc: Hoboken, NJ, US
    Paper not yet in RePEc: Add citation now
  47. Henseler, J. ; Ringle, C.M. ; Sarstedt, M. A new criterion for assessing discriminant validity in variance-based structural equation modeling. 2015 J. Acad. Mark. Sci.. 43 115-135
    Paper not yet in RePEc: Add citation now
  48. Henseler, J. ; Ringle, C.M. ; Sarstedt, M. Testing measurement invariance of composites using partial least squares. 2016 Int. Mark. Rev.. 33 405-431
    Paper not yet in RePEc: Add citation now
  49. Herrando, C. ; Jiménez-Martínez, J. ; Martín-De Hoyos, M.J. ; Constantinides, E. Emotional contagion triggered by online consumer reviews: evidence from a neuroscience study. 2022 J. Retailing Consum. Serv.. 67 -

  50. Hoang, L.N. ; Tung, L.T. Electronic word of mouth, brand image and young customers' online purchase intention during the COVID-19 pandemic. 2023 J. Adv. Manag. Res.. 20 883-895

  51. Hong, H. ; Xu, D. ; Wang, G.A. ; Fan, W. Understanding the determinants of online review helpfulness: a meta-analytic investigation. 2017 Decis. Support Syst.. 102 1-11
    Paper not yet in RePEc: Add citation now
  52. Hsu, L.-C. Effect of eWOM review on beauty enterprise: a new interpretation of the attitude contagion theory and information adoption model. 2022 J. Enterp. Inf. Manag.. 35 376-413
    Paper not yet in RePEc: Add citation now
  53. Hung, S.-W. ; Chang, C.-W. ; Chen, S.-Y. Beyond a bunch of reviews: the quality and quantity of electronic word-of-mouth. 2023 Inf. Manag.. 60 -
    Paper not yet in RePEc: Add citation now
  54. Ismagilova, E. ; Slade, E.L. ; Rana, N.P. ; Dwivedi, Y.K. The effect of electronic word of mouth communications on intention to buy: a meta-analysis. 2020 Inf. Syst. Front. 22 1203-1226

  55. Izogo, E.E. ; Jayawardhena, C. ; Karjaluoto, H. Negative eWOM and perceived credibility: a potent mix in consumer relationships. Int. J. Retail Distrib. 2023 Manag.. 51 149-169
    Paper not yet in RePEc: Add citation now
  56. Jeong, H.J. ; Koo, D.M. Combined effects of valence and attributes of e-WOM on consumer judgement for message and product. The moderating effect of brand community type. 2015 Internet Res.. 25 2-29
    Paper not yet in RePEc: Add citation now
  57. Khare, A. Consumers' susceptibility to interpersonal influence as a determining factor of ecologically conscious behaviour. 2014 Mark. Intell. Plan.. 32 2-20
    Paper not yet in RePEc: Add citation now
  58. Kim, J. The value of a shared experience: relationships between co-experience and identification with other audiences and audience engagement behaviors on social media. 2024 Comput. Human Behav.. 152 -
    Paper not yet in RePEc: Add citation now
  59. Kim, N. ; Chun, E. ; Ko, E. Country of origin effects on brand image, brand evaluation, and purchase intention: a closer look at Seoul, New York, and Paris fashion collection. 2017 Int. Mark. Rev.. 34 254-271
    Paper not yet in RePEc: Add citation now
  60. Kirilenko, A. ; Stepchenkova, S. ; Gromoll, R. ; Jo, Y. Comprehensive examination of online reviews divergence over time and platform types. 2024 Int. J. Hosp. Manag.. 117 -
    Paper not yet in RePEc: Add citation now
  61. Kline, R.B. Questionable practices in statistical analysis. 2023 APA Handbook of Research Methods in Psychology: Data Analysis and Research Publication. Vol. 3 579-595
    Paper not yet in RePEc: Add citation now
  62. Krishnamurthy, A. ; Kumar, S.R. Electronic word-of-mouth and the brand image: exploring the moderating role of involvement through a consumer expectations lens. 2018 J. Retailing Consum. Serv.. 43 149-156

  63. Kudeshia, C. ; Kumar, A. Social eWOM: does it affect the brand attitude and purchase intention of brands?. 2017 Manag. Res. Rev.. 40 310-330

  64. Kunja, S.R. ; Kumar, A. ; Rao, B. Mediating role of hedonic and utilitarian brand attitude between eWOM and purchase intentions: a context of brand fan pages in Facebook. 2022 Young Consum.. 23 1-15
    Paper not yet in RePEc: Add citation now
  65. Langley, D.J. ; Bijmolt, T.H.A. ; Ortt, J.R. ; Pals, N. Determinants of social contagion during new product adoption. 2012 J. Prod. Innov. Manag.. 29 623-638
    Paper not yet in RePEc: Add citation now
  66. Lee, E.-J. ; Shin, S.Y. When do consumers buy online product reviews? Effects of review quality, product type, and reviewer's photo. 2014 Comput. Human Behav.. 31 356-366
    Paper not yet in RePEc: Add citation now
  67. Lee, G. ; Sifaoui, A. ; Segijn, C.M. Exploring the effect of synced brand versus competitor brand on brand attitudes and purchase intentions. 2023 J. Interact. Advert.. 23 149-165
    Paper not yet in RePEc: Add citation now
  68. Liao, J. ; Li, C. ; Filieri, R. The role of humor in management response to positive consumer reviews. 2022 J. Interact. Mark.. 57 323-342

  69. Lo, A.S. ; Yao, S.S. What makes hotel online reviews credible? An investigation of the roles of reviewer expertise, review rating consistency and review valence. 2019 Int. J. Contemp. Hosp. Manag.. 31 41-60
    Paper not yet in RePEc: Add citation now
  70. Mardia, K.V. Applications of some measures of multivariate skewness and kurtosis in testing normality and robustness studies. 1974 Sankhyā Indian J. Stat. Ser.. B 115-128
    Paper not yet in RePEc: Add citation now
  71. Maru, C. ; Sai Vijay, T. The relationship between electronic word of mouth and brand: a systematic review and future research agenda. 2024 Int. J. Consum. Stud.. 48 -
    Paper not yet in RePEc: Add citation now
  72. McClure, C. ; Seock, Y.K. The role of involvement: investigating the effect of brand's social media pages on consumer purchase intention. 2020 J. Retailing Consum. Serv.. 53 -
    Paper not yet in RePEc: Add citation now
  73. McVee, M.B. ; Dunsmore, K. ; Gavelek, J.R. Schema theory revisited. 2005 Rev. Educ. Res.. 75 531-566
    Paper not yet in RePEc: Add citation now
  74. Memon, M.A. ; Ting, H. ; Cheah, J.-H. ; Thurasamy, R. ; Chuah, F. ; Cham, T.H. Sample size for survey research: review and recommendations. 2020 J. Appl. Struct. Equ. Model. 4 1-20
    Paper not yet in RePEc: Add citation now
  75. Nuzula, I.F. ; Wahyudi, L. Effects of brand attitude, perceived value, and social WOM on purchase intentions in luxury product marketing. 2022 Innov. Mark.. 18 1-14
    Paper not yet in RePEc: Add citation now
  76. Park, C. ; Lee, T.M. Information direction, website reputation and eWOM effect: a moderating role of product type. 2009 J. Bus. Res.. 62 61-67

  77. Park, H.H. ; Jeon, J.O. The impact of mixed eWOM sequence on brand attitude change: cross-cultural differences. 2018 Int. Mark. Rev.. 35 390-411
    Paper not yet in RePEc: Add citation now
  78. Perera, C.H. ; Nayak, R. ; Nguyen, L.T. Van The impact of subjective norms, eWOM and perceived brand credibility on brand equity: application to the higher education sector. 2021 Int. J. Educ. Manag.. 35 63-74
    Paper not yet in RePEc: Add citation now
  79. Plé, L. ; Demangeot, C. Social contagion of online and offline deviant behaviors and its value outcomes: the case of tourism ecosystems. 2020 J. Bus. Res.. 117 886-896

  80. Qiu, L. ; Wang, W. ; Pang, J. The persuasive power of emoticons in electronic word-of-mouth communication on social networking services. 2023 MIS Q. Manag. Inf. Syst.. 47 511-534
    Paper not yet in RePEc: Add citation now
  81. Ramesh, K. ; Saha, R. ; Goswami, S. ; Sekar, ; Dahiya, R. Consumer's response to CSR activities: mediating role of brand image and brand attitude. 2019 Corp. Soc. Responsib. Environ. Manag.. 26 377-387

  82. Reimer, T. ; Benkenstein, M. Not just for the recommender: how eWOM incentives influence the recommendation audience. 2018 J. Bus. Res.. 86 11-21

  83. Rocklage, M.D. ; Fazio, R.H. The enhancing versus backfiring effects of positive emotion in consumer reviews. 2020 J. Mark. Res.. 57 332-352
    Paper not yet in RePEc: Add citation now
  84. Roy, G. ; Datta, B. ; Mukherjee, S. Role of electronic word-of-mouth content and valence in influencing online purchase behavior. 2019 J. Mark. Commun.. 25 661-684
    Paper not yet in RePEc: Add citation now
  85. Roy, G. ; Datta, B. ; Mukherjee, S. ; Shrivastava, A.K. Systematic review of eWOM literature in emerging economy using ACI framework. 2023 Int. J. Emerg. Mark.. 18 5195-5216
    Paper not yet in RePEc: Add citation now
  86. Sandes, F.S. ; Urdan, A.T. Electronic word-of-mouth impacts on consumer behavior: exploratory and experimental studies. 2013 J. Int. Consum. Mark.. 25 181-197
    Paper not yet in RePEc: Add citation now
  87. Schivinski, B. ; Dabrowski, D. The effect of social media communication on consumer perceptions of brands. 2016 J. Mark. Commun.. 22 189-214
    Paper not yet in RePEc: Add citation now
  88. Sen, S. ; Lerman, D. Why are you telling me this? An examination into negative consumer reviews on the Web. 2007 J. Interact. Mark.. 21 76-94
    Paper not yet in RePEc: Add citation now
  89. Senecal, S. ; Nantel, J. The influence of online product recommendations on consumers' online choices. 2004 J. Retailing. 80 159-169
    Paper not yet in RePEc: Add citation now
  90. Shaari, H. ; Hamid, S.N.S.A. ; Mabkhot, H.A. Millennials' response toward luxury fashion brands: the balance theory's perspective. 2022 Gadjah Mada Int. J. Bus.. 24 101-126
    Paper not yet in RePEc: Add citation now
  91. Shan, W. ; Wang, J. ; Shi, X. ; David Evans, R. The impact of electronic word-of-mouth on patients' choices in online health communities: a cross-media perspective. 2024 J. Bus. Res.. 173 -

  92. Sharma, V.M. ; Klein, A. Consumer perceived value, involvement, trust, susceptibility to interpersonal influence, and intention to participate in online group buying. 2020 J. Retailing Consum. Serv.. 52 -

  93. Shukla, P. Impact of interpersonal influences, brand origin and brand image on luxury purchase intentions: measuring interfunctional interactions and a cross-national comparison. 2011 J. World Bus.. 46 242-252

  94. Siddiqi, U.I. ; Sun, J. ; Akhtar, N. Ulterior motives in peer and expert supplementary online reviews and consumers' perceived deception. 2020 Asia Pacific J. Mark. Logist.. 33 73-98
    Paper not yet in RePEc: Add citation now
  95. Sohaib, M. ; Han, H. Building value co-creation with social media marketing, brand trust, and brand loyalty. 2023 J. Retailing Consum. Serv.. 74 -

  96. Tang, Z. ; Luo, J. ; Xiao, J. Antecedents of intention to purchase mass customized products. 2011 J. Prod. Brand Manag.. 20 316-326
    Paper not yet in RePEc: Add citation now
  97. Tomar, V.S. ; Chadha, B. ; De, K.K. Online activities, interests and opinions of internet users in India. 2017 Int. J. Control Theory Appl.. 10 137-153
    Paper not yet in RePEc: Add citation now
  98. Tseng, T.H. ; Wang, H.-Y. Consumer attitudes and purchase intentions towards internet celebrity self-brands: an integrated view of congruence, brand authenticity and internet celebrity involvement. 2023 J. Prod. Brand Manag.. 32 863-877
    Paper not yet in RePEc: Add citation now
  99. Veloutsou, C. ; Delgado-Ballester, E. New challenges in brand management. 2018 Spanish J. Mark. - ESIC. 22 255-272
    Paper not yet in RePEc: Add citation now
  100. Verma, D. ; Prakash Dewani, P. ; Behl, A. ; Pereira, V. ; Dwivedi, Y. ; Del Giudice, M. A meta-analysis of antecedents and consequences of eWOM credibility: investigation of moderating role of culture and platform type. 2023 J. Bus. Res.. 154 -

  101. Wang, X.-W. ; Cao, Y.-M. ; Park, C. The relationships among community experience, community commitment, brand attitude, and purchase intention in social media. 2019 Int. J. Inf. Manage.. 49 475-488

  102. Wu, P.C. ; Wang, Y.C. The influences of electronic word-of-mouth message appeal and message source credibility on brand attitude. Asia Pacific. 2011 J. Mark. Logist.. 23 448-472
    Paper not yet in RePEc: Add citation now
  103. Xu, J.B. ; Chan, A. A conceptual framework of hotel experience and customer‐based brand equity: some research questions and implications. 2010 Int. J. Contemp. Hosp. Manag.. 22 174-193
    Paper not yet in RePEc: Add citation now
  104. Xu, X. ; Lee, C. Utilizing the platform economy effect through EWOM: does the platform matter?. 2020 Int. J. Prod. Econ.. 227 -

  105. Yang, J. ; Mundel, J. Effects of brand feedback to negative eWOM on brand love/hate: an expectancy violation approach. 2022 J. Prod. Brand Manag.. 31 279-292
    Paper not yet in RePEc: Add citation now
  106. Yang, T. The decision behavior of facebook users. 2012 J. Comput. Inf. Syst.. 52 50-59
    Paper not yet in RePEc: Add citation now
  107. Yang, X. Consumers' purchase intentions in social commerce: the role of social psychological distance, perceived value, and perceived cognitive effort. 2022 Inf. Technol. People. 35 330-348
    Paper not yet in RePEc: Add citation now
  108. Ye, Y. ; Yang, Y. ; Huang, Q. Identifying and examining the role of pop-up store design: a mixed-methods study. 2023 J. Retailing Consum. Serv.. 75 -

  109. Yoon, Y. ; Kim, A.J. ; Kim, J. ; Choi, J. The effects of eWOM characteristics on consumer ratings: evidence from TripAdvisor. com. 2019 Int. J. Advert.. 38 684-703
    Paper not yet in RePEc: Add citation now
  110. Yousaf, M.F. ; Choo, K.A. ; Yusof, M.H.M. Social media interactive advertising and purchase intention of the UAE customers: an empirical analysis. 2023 Sains Malays.. 52 2237-2250
    Paper not yet in RePEc: Add citation now
  111. Yu, M. ; Liu, F. ; Lee, J. ; Soutar, G. The influence of negative publicity on brand equity: attribution, image, attitude and purchase intention. 2018 J. Prod. Brand Manag.. 27 440-451
    Paper not yet in RePEc: Add citation now
  112. Zollo, L. ; Carranza, R. ; Faraoni, M. ; Díaz, E. ; Martín-Consuegra, D. What influences consumers' intention to purchase organic personal care products? The role of social reassurance. 2021 J. Retailing Consum. Serv.. 60 -

Cocites

Documents in RePEc which have cited the same bibliography

  1. From dilemma to breakthrough: fuzzy-set qualitative comparative analysis of green development behavior pathways in construction materials enterprises. (2025). Li, Xingwei ; Yao, Yuhong ; Shen, Qiong.
    In: Palgrave Communications.
    RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-04493-9.

    Full description at Econpapers || Download paper

  2. From Clicks to Trips: Examining Online Destination Brand Experience in Ecotourism Decision Making. (2025). Nechita, Florin ; Candrea, Adina-Nicoleta ; Ivasciuc, Ioana-Simona ; Ispas, Ana ; Constantin, Cristinel-Petrior.
    In: Administrative Sciences.
    RePEc:gam:jadmsc:v:15:y:2025:i:6:p:228-:d:1678412.

    Full description at Econpapers || Download paper

  3. Integrating digital influencer persuasion model and theory of planned behavior: The mediating role of consumer involvement in endorsed brands. (2025). Abbasi, Amir Zaib ; Kumar, Sanjeev ; Qureshi, Ammar ; Hussain, Khalil ; Muhammad, Lakhi ; Fayyaz, Muhammad Shahzeb.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000888.

    Full description at Econpapers || Download paper

  4. Influencing mechanisms of live streamers language strategies on product sales. (2025). Ma, Xiangyang ; Ren, Jiawen ; Khor, Xianghui ; Wang, Ruina ; Li, Tieshan ; Lang, Xiaoping.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000700.

    Full description at Econpapers || Download paper

  5. I am not like them: A terror management theory perspective on the consumer separation tendency of pet profile images. (2025). Liu, Yongdan ; Ma, Yutong.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000189.

    Full description at Econpapers || Download paper

  6. How perceived social media influences consumers€™ WOM on social media: The moderating impact of fear of negative evaluation. (2025). Bozkurt, Sddk.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:84:y:2025:i:c:s096969892400506x.

    Full description at Econpapers || Download paper

  7. Beyond likes and comments: How social proof influences consumer impulse buying on short-form video platforms. (2025). Zhang, Qianyao ; Huang, Wensheng ; Wang, Xiaochen.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:84:y:2025:i:c:s0969698924004958.

    Full description at Econpapers || Download paper

  8. Linking components of social media usage to psychological distress: Integrating the situational theory of problem-solving and social capital theory. (2025). Tian, Wei ; de Costa, Feroz ; Abdul, Amir Rizaan ; Roh, Taewoo.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:84:y:2025:i:c:s0969698924004831.

    Full description at Econpapers || Download paper

  9. PUBLIC RELATIONS IN TOURISM: DIGITAL TRANSFORMATION AND SDGS FOR A SUSTAINABLE FUTURE. (2025). Garda, Betaul.
    In: Eurasian Academy Of Sciences Social Sciences Journal.
    RePEc:eas:journl:v:59:y:2025:i:59:p:16-28.

    Full description at Econpapers || Download paper

  10. Exploring the dynamics of consumer engagement in social media influencer marketing: from the self-determination theory perspective. (2024). Duan, Qiuting ; Gu, Chenyu.
    In: Palgrave Communications.
    RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-03127-w.

    Full description at Econpapers || Download paper

  11. Impact of firm/customer innovativeness and identification on customer value co-creation, happiness and satisfaction. (2024). Ghaderi, Zahed ; Rather, Raouf Ahmad ; Abumalloh, Rabab Ali ; Nawaz, Muhammad Zahid ; Jaziri, Dhouha ; Abbasi, Amir Zaib ; Ghali, Zohra.
    In: Technology in Society.
    RePEc:eee:teinso:v:78:y:2024:i:c:s0160791x24001878.

    Full description at Econpapers || Download paper

  12. Investigating how brand image and attitude mediate consumer susceptibility to eWOM and purchase intention: Comparing enterprise-owned vs. third-party online review websites using multigroup analysis. (2024). Kumar, Sanjeev ; Rajaguru, Rajesh ; Yang, Lin.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003473.

    Full description at Econpapers || Download paper

  13. An empirical analysis of eWOM valence effects: Integrating stimulus-organism-response, trust transfer theory, and theory of planned behavior perspectives. (2024). Tseng, Ting-Hsiang ; Haq, Muhammad Dliya'Ul ; Cheng, Hsiang-Lan ; Chiu, Chao-Min.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003229.

    Full description at Econpapers || Download paper

  14. Customer engagement in Saudi food delivery apps through social media marketing: Examining the antecedents and consequences using PLS-SEM and NCA. (2024). Bashir, Shahid ; Aziz, Shahab ; Qummar, Hamza ; Ting, Ding Hooi ; Abbasi, Amir Zaib.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002972.

    Full description at Econpapers || Download paper

  15. Increasing trust and value of mobile advertising in retailing: A survey design, machine learning approach, and blockchain in the trust path. (2024). Prybutok, Victor R ; Sadeghi, Russell ; Koh, Chang E ; Hajian, Ava.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924000900.

    Full description at Econpapers || Download paper

  16. Investigating metaverse marketing-enabled consumers€™ social presence, attachment, engagement and (re)visit intentions. (2024). Ghali, Zohra ; Rather, Raouf Ahmad ; Khan, Imran.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923004228.

    Full description at Econpapers || Download paper

  17. Social commerce constructs and purchase intention on social commerce sites: investigating the role of affective and cognitive attitudes in managing digital marketing challenges. (2023). Ali, Raza Muhammad ; Ahmed, Malik Ishtiaq ; Mahwish, Khan ; Farhina, Hameed ; Ul, Hadi Noor.
    In: Management & Marketing.
    RePEc:vrs:manmar:v:18:y:2023:i:s1:p:474-495:n:3.

    Full description at Econpapers || Download paper

  18. Impulse control during the online shopping frenzy in China: the role of consumer inertia. (2023). Shiu, Jerry Yuwen ; Chang, Hsiu-Hua ; Wei, Guohang.
    In: Palgrave Communications.
    RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-023-02204-w.

    Full description at Econpapers || Download paper

  19. E-Business Career Opportunities and Implications for Fresh University Graduates in Pakistan. (2023). Al-Dmour, Rand H ; Ahmadamin, Eatedalameen.
    In: International Journal of E-Business Research (IJEBR).
    RePEc:igg:jebr00:v:19:y:2023:i:1:p:1-13.

    Full description at Econpapers || Download paper

  20. Metaverse mingle: Discovering dating intentions in metaverse. (2023). Patre, Smruti ; Tiwari, Devisha ; Chakraborty, Debarun.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002564.

    Full description at Econpapers || Download paper

  21. Examining tourist citizenship behaviors through affective, cognitive, behavioral engagement and reputation: Symmetrical and asymmetrical approaches. (2023). Parrey, Shakir Hussain ; Bozkurt, Saddak ; Rather, Raouf Ahmad ; Raisinghani, Manju ; Russo, Ivan ; Gligor, David.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923001984.

    Full description at Econpapers || Download paper

  22. Do supermarkets€™ emails have any value for their customers? The effect of emails€™ content and interestingness on customers€™ attitude and engagement. (2023). Rodriguez, Virginie ; Sangle-Ferriere, Marion.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923001844.

    Full description at Econpapers || Download paper

  23. Driving marketing outcomes through social media-based customer engagement. (2023). Kulikovskaja, Viktorija ; Hubert, Marco ; Grunert, Klaus G ; Zhao, Hong.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001923.

    Full description at Econpapers || Download paper

Coauthors

Authors registered in RePEc who have wrote about the same topic

Report date: 2025-09-30 09:35:28 || Missing content? Let us know

CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated August, 3 2024. Contact: Jose Manuel Barrueco.