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New insights into ‘technologies of touch’: Information processing in product evaluation and purchase intention. (2021). Capelli, Sonia ; Racat, Margot ; Lichy, Jessica.
In: Technological Forecasting and Social Change.
RePEc:eee:tefoso:v:170:y:2021:i:c:s0040162521003322.

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  9. How to Effectively Design Referral Rewards to Increase the Referral Likelihood for Green Products. (2021). Li, Xiao-Fei ; Bi, Wen-Wen ; Kuang, DI.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:13:p:7177-:d:582678.

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  10. New insights into ‘technologies of touch’: Information processing in product evaluation and purchase intention. (2021). Capelli, Sonia ; Racat, Margot ; Lichy, Jessica.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:170:y:2021:i:c:s0040162521003322.

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  11. Getting over discomfort in luxury brand stores: How pop-up stores affect perceptions of luxury, embarrassment, and store evaluations. (2019). Lunardo, Renaud ; Mouangue, Emilie.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:49:y:2019:i:c:p:77-85.

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  12. Is this smile for real? The role of affect and thinking style in customer perceptions of frontline employee emotion authenticity. (2019). Paul, Michael ; Lechner, Andreas T.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:94:y:2019:i:c:p:195-208.

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  13. How can firms stop customer revenge? The effects of direct and indirect revenge on post-complaint responses. (2018). Gregoire, Yany ; Senecal, Sylvain ; Laporte, Sandra ; Ghadami, Fateme ; Larocque, Denis.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:46:y:2018:i:6:d:10.1007_s11747-018-0597-2.

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  14. No Man is an Island: the Effect of Social Presence on Negative Word of Mouth Intention in Service Failures. (2017). He, YI ; Chen, Qimei ; Hu, Miao ; Alden, Dana L.
    In: Customer Needs and Solutions.
    RePEc:spr:custns:v:4:y:2017:i:4:d:10.1007_s40547-017-0078-7.

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  15. Understanding Consumers’ Attitudes Toward Controversial Information Technologies: A Contextualization Approach. (2017). Head, Milena ; Breward, Michael ; Hassanein, Khaled.
    In: Information Systems Research.
    RePEc:inm:orisre:v:28:y:2017:i:4:p:760-774.

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  16. Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and Color. (2017). Correia, Sandra Maria ; Breitsohl, Jan ; Roschk, Holger.
    In: Journal of Retailing.
    RePEc:eee:jouret:v:93:y:2017:i:2:p:228-240.

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  17. Speak my language or look like me? – Language and ethnicity in bilingual customer service recovery. (2017). Clark, Terry ; Azab, Carol.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:72:y:2017:i:c:p:57-68.

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  18. An econometric approach to crowding in touristic city centres. (2016). Neuts, Bart.
    In: Tourism Economics.
    RePEc:sae:toueco:v:22:y:2016:i:5:p:1055-1074.

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  19. Introducing new products that affect consumer privacy: A mediation model. (2016). Popovi, Ale ; Henseler, Jorg ; Gelhard, Carsten ; Miltgen, Caroline Lancelot.
    In: Post-Print.
    RePEc:hal:journl:hal-01528464.

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  20. The effect of frontline employees€™ personal self-disclosure on consumers€™ encounter experience. (2016). Andersson, Pernille K ; Kristensson, Per ; Wstlund, Erik ; Gustafsson, Anders.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:30:y:2016:i:c:p:40-49.

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  21. Introducing new products that affect consumer privacy: A mediation model. (2016). Henseler, Jorg ; Gelhard, Carsten ; Miltgen, Caroline Lancelot ; Popovi, Ale.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:10:p:4659-4666.

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  22. An integrated model of service experience design improvement. (2015). Cheng, Lai-Yu ; Lin, Chiuhsiang Joe.
    In: The Service Industries Journal.
    RePEc:taf:servic:v:35:y:2015:i:1-2:p:62-80.

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  23. Merely asking the customer to recommend has an impact on word-of-mouth activity. (2015). Sderlund, Magnus ; Mattsson, Jan.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:27:y:2015:i:c:p:80-89.

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  24. Evaluating servicescape designs using a VR-based laboratory experiment: A case of a Duty-free Shop. (2015). Hong, Yoo-Suk ; Kwon, Ryeok-Hwan ; Kim, Kwang-Jae.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:26:y:2015:i:c:p:32-40.

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  25. Tightening or loosening the “iron cage”? The impact of formal and informal display controls on service customers. (2015). Hennig-Thurau, Thorsten ; Paul, Michael ; Groth, Markus.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:68:y:2015:i:5:p:1062-1073.

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  26. Veränderung der Markeneinstellung anhand der Triade Kunde-Marke-Verkäufer. (2014). Lieven, Theo ; Schuwirth, Sven.
    In: Schmalenbach Journal of Business Research.
    RePEc:spr:sjobre:v:66:y:2014:i:2:d:10.1007_bf03372895.

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  27. Understanding perceived retail crowding: A critical review and research agenda. (2013). Mehta, Ritu.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:20:y:2013:i:6:p:642-649.

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  28. Moderating effect of discriminatory attributions on repatronage intentions. (2012). Meyer, Tracy ; Baker, Thomas L.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:19:y:2012:i:2:p:211-217.

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  29. Negative effects of ambient scents on consumers€™ skepticism about retailer€™s motives. (2012). Lunardo, Renaud.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:19:y:2012:i:2:p:179-185.

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  30. Explaining non-linear customer density effects on shoppers€™ emotions and behavioral intentions in a retail context: The mediating role of perceived control. (2011). Uhrich, Sebastian.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:18:y:2011:i:5:p:405-413.

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  31. Factors affecting couples decisions to jointly shop. (2011). Beatty, Sharon E. ; Lim, Junsang .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:64:y:2011:i:7:p:774-781.

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  32. Customers angry voice: Targeting employees or the organization?. (2011). McColl-Kennedy, Janet R. ; Nguyen, Doan T. ; Sparks, Beverley A..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:64:y:2011:i:7:p:707-713.

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  33. The differential effects of retail density: An investigation of goods versus service settings. (2011). Pan, Yue ; Siemens, Jennifer Christie.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:64:y:2011:i:2:p:105-112.

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  34. On the motivating impact of price and online recommendations at the point of online purchase. (2011). Ghinea, Gheorghita ; Fagerstrom, Asle.
    In: International Journal of Information Management.
    RePEc:eee:ininma:v:31:y:2011:i:2:p:103-110.

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  35. Adapting to a retail environment: Modeling consumer-environment interactions. (2010). Liu, Sandra S. ; Melara, Robert D. ; Massara, Francesco.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:63:y:2010:i:7:p:673-681.

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  36. Upscale image transfer from malls to stores: A self-image congruence explanation. (2006). St-James, Valerie ; Sirgy, Joseph M. ; Chebat, Jean-Charles.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:59:y:2006:i:12:p:1288-1296.

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  37. Is service with a smile enough? Authenticity of positive displays during service encounters. (2005). Sideman, Lori A. ; Jansen, Karen J. ; Fisk, Glenda M. ; Mattila, Anna S. ; Grandey, Alicia A..
    In: Organizational Behavior and Human Decision Processes.
    RePEc:eee:jobhdp:v:96:y:2005:i:1:p:38-55.

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  38. THE FOUR DIMENSIONAL IMPACT OF COLOR ON SHOPPERS’ EMOTIONS. (2003). Geuens, Maggie ; BRENGMAN, M..
    In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
    RePEc:rug:rugwps:03/204.

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  39. Justice strategy options for increased customer satisfaction in a services recovery setting. (2001). McColl-Kennedy, Janet R. ; Sparks, Beverley A..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:54:y:2001:i:3:p:209-218.

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  40. Environmental background music and in-store selling. (2001). Chebat, Jean-Charles ; Vaillant, Dominique.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:54:y:2001:i:2:p:115-123.

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  41. Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence. (2000). Milliman, Ronald E. ; Turley, L. W..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:49:y:2000:i:2:p:193-211.

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  42. Retail Environment, Self-Congruity, and Retail Patronage: An Integrative Model and a Research Agenda. (2000). Mangleburg, Tamara ; Sirgy, Joseph M. ; Grewal, Dhruv.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:49:y:2000:i:2:p:127-138.

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  43. Negative Emotions in Marketing Research: Affect or Artifact?. (1998). Darden, William R. ; Shreveport, ; Lousiana, ; University, Louisiana State ; Babin, Laurie A..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:42:y:1998:i:3:p:271-285.

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  44. Impact of waiting attribution and consumers mood on perceived quality. (1995). Vaninsky, Alexander ; Filiatrault, Pierre ; Chebat, Jean-Charles ; Gelinas-Chebat, Claire.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:34:y:1995:i:3:p:191-196.

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