Ahmad N.; Mahmood A.; Han H.; Ariza-Montes A.; Vega-Muñoz A.; Iqbal Khan G.; Ullah Z. Sustainability as a “New Normal” for Modern Businesses: Are SMEs of Pakistan Ready to Adopt It?. Sustainability 2021, 13.
Ahmad N.; Scholz M.; Ullah Z.; Arshad M.Z.; Sabir R.I.; Khan W.A. The nexus of CSR and co-creation: A roadmap towards consumer loyalty. Sustainability 2021, 13.
Ahmed M.; Zehou S.; Raza S.A.; Qureshi M.A.; Yousufi S.Q. Impact of CSR and environmental triggers on employee green behavior: The mediating effect of employee well-being. Corp. Soc. Responsib. Environ. Manag. 2020, 27, 2225-2239.
- Amed I.; Berg A.; Balchandani A.; Hedrich S.; Rolkens F.; Young R.; Ekelof J. The State of Fashion 2020; Business of Fashion and McKinsey & Company: New York, NY, USA, 2020.
Paper not yet in RePEc: Add citation now
Ángel Del Brío J.; Lizarzaburu Bolaños E. CSR Actions in companies and perception of their reputation by managers: Analysis in the rural area of an emerging country in the banking sector. Sustainability 2018, 10.
Aramburu I.A.; Pescador I.G. The effects of corporate social responsibility on customer loyalty: The mediating effect of reputation in cooperative banks versus commercial banks in the Basque country. J. Bus. Ethics 2019, 154, 701-719.
Brunk K.H. Exploring origins of ethical company/brand perceptions—A consumer perspective of corporate ethics. J. Bus. Res. 2010, 63, 255-262.
- Calabrese A.; Costa R.; Menichini T.; Rosati F.; Sanfelice G. Turning corporate social responsibility-driven opportunities in competitive advantages: A two-dimensional model. Knowl. Process Manag. 2013, 20, 50-58.
Paper not yet in RePEc: Add citation now
Campbell J.M.; Park J. Extending the resource-based view: Effects of strategic orientation toward community on small business performance. J. Retail. Consum. Serv. 2017, 34, 302-308.
- Çankaya S.Y.; Sezen B. Effects of green supply chain management practices on sustainability performance. J. Manuf. Technol. Manag. 2019, 30, 98-121.
Paper not yet in RePEc: Add citation now
- Carroll A.B. A three-dimensional conceptual model of corporate performance. Acad. Manag. Rev. 1979, 4, 497-505.
Paper not yet in RePEc: Add citation now
Chen McCain S.-L.; Lolli J.C.; Liu E.; Jen E. The relationship between casino corporate social responsibility and casino customer loyalty. Tour. Econ. 2019, 25, 569-592.
- Chia A.; Kern M.L. Subjective Wellbeing and the Social Responsibilities of Business: An Exploratory Investigation of Australian Perspectives. Appl. Res. Qual. Life 2020, 1-28.
Paper not yet in RePEc: Add citation now
Chomvilailuk R.; Butcher K. Evaluating the effect of corporate social responsibility communication on mobile telephone customers. J. Retail. Consum. Serv. 2016, 33, 164-170.
- Chung K.-H.; Yu J.-E.; Choi M.-G.; Shin J.-I. The effects of CSR on customer satisfaction and loyalty in China: The moderating role of corporate image. J. Econ. Bus. Manag. 2015, 3, 542-547.
Paper not yet in RePEc: Add citation now
- Contini M.; Annunziata E.; Rizzi F.; Frey M. Exploring the influence of Corporate Social Responsibility (CSR) domains on consumers’ loyalty: An experiment in BRICS countries. J. Clean. Prod. 2020, 247, 119158.
Paper not yet in RePEc: Add citation now
- Crespo A.H.; del Bosque I.R. Influence of corporate social responsibility on loyalty and valuation of services. J. Bus. Ethics 2005, 61, 369-385.
Paper not yet in RePEc: Add citation now
- Cuesta-Valiño P.; Rodríguez P.G.; Núñez-Barriopedro E. The impact of corporate social responsibility on customer loyalty in hypermarkets: A new socially responsible strategy. Corp. Soc. Responsib. Environ. Manag. 2019, 26, 761-769.
Paper not yet in RePEc: Add citation now
- Dagger T.S.; David M.E.; Ng S. Do relationship benefits and maintenance drive commitment and loyalty?. J. Serv. Mark. 2011, 25, 273-281.
Paper not yet in RePEc: Add citation now
Dienes D.; Velte P. The impact of supervisory board composition on CSR reporting. Evidence from the German two-tier system. Sustainability 2016, 8.
- Dunn K.; Harness D. Communicating corporate social responsibility in a social world: The effects of company-generated and user-generated social media content on CSR attributions and scepticism. J. Mark. Manag. 2018, 34, 1503-1529.
Paper not yet in RePEc: Add citation now
- Fatma M.; Khan I.; Rahman Z. CSR and consumer behavioral responses: The role of customer-company identification. Asia Pac. J. Mark. Logist. 2018, 30, 460-477.
Paper not yet in RePEc: Add citation now
- Fornell C.; Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. J. Mark. Res. 1981, 18, 39-50.
Paper not yet in RePEc: Add citation now
- Fritz H. The Psychology of Interpersonal Relations; John Wiley and Sons: Hoboken, NJ, USA, 1958.
Paper not yet in RePEc: Add citation now
- Genç R. The importance of communication in sustainability & sustainable strategies. Procedia Manuf. 2017, 8, 511-516.
Paper not yet in RePEc: Add citation now
Ginder W.; Kwon W.-S.; Byun S.-E. Effects of Internal–External Congruence-Based CSR Positioning: An Attribution Theory Approach. J. Bus. Ethics 2021, 169, 355-369.
- Glaveli N. Corporate social responsibility toward stakeholders and customer loyalty: Investigating the roles of trust and customer identification with the company. Soc. Responsib. J. 2020.
Paper not yet in RePEc: Add citation now
- Gouldner A.W. The norm of reciprocity: A preliminary statement. Am. Sociol. Rev. 1960, 25, 161-178.
Paper not yet in RePEc: Add citation now
- Goyal P.; Chanda U. A Bayesian Network Model on the association between CSR, perceived service quality and customer loyalty in Indian Banking Industry. Sustain. Prod. Consum. 2017, 10, 50-65.
Paper not yet in RePEc: Add citation now
Gürlek M.; Düzgün E.; Uygur S.M. How does corporate social responsibility create customer loyalty? The role of corporate image. Soc. Responsib. J. 2017, 13, 409-427.
- Gutiérrez-Martínez I.; Duhamel F. Translating sustainability into competitive advantage: The case of Mexico’s hospitality industry. Corp. Gov. Int. J. Bus. Soc. 2019, 19, 1324-1343.
Paper not yet in RePEc: Add citation now
Hadfield-Hill S. CSR in India: Reflections from the banking sector. Soc. Responsib. J. 2014, 10, 21-37.
- Haider M.I.; Qayyum A. Impact of Corporate Social Responsibility Activities on Customer Loyalty with Mediating Role of Brand Trust in the Banking Industry of Pakistan. J. Manag. Sci. 2018, 11, 83-99.
Paper not yet in RePEc: Add citation now
Han H.; Chua B.L.; Ariza-Montes A.; Untaru E.N. Effect of environmental corporate social responsibility on green attitude and norm activation process for sustainable consumption: Airline versus restaurant. Corp. Soc. Responsib. Environ. Manag. 2020, 27, 1851-1864.
- Han H.; Yu J.; Kim W. Environmental corporate social responsibility and the strategy to boost the airline’s image and customer loyalty intentions. J. Travel Tour. Mark. 2019, 36, 371-383.
Paper not yet in RePEc: Add citation now
Hwang J.; Choi L. Having fun while receiving rewards?: Exploration of gamification in loyalty programs for consumer loyalty. J. Bus. Res. 2020, 106, 365-376.
Iglesias O.; Markovic S.; Bagherzadeh M.; Singh J.J. Co-creation: A key link between corporate social responsibility, customer trust, and customer loyalty. J. Bus. Ethics 2020, 163, 151-166.
- Jermsittiparsert K.; Siam M.; Issa M.; Ahmed U.; Pahi M. Do consumers expect companies to be socially responsible? The impact of corporate social responsibility on buying behavior. Uncertain Supply Chain Manag. 2019, 7, 741-752.
Paper not yet in RePEc: Add citation now
Khan I.; Fatma M. Connecting the dots between CSR and brand loyalty: The mediating role of brand experience and brand trust. Int. J. Bus. Excell. 2019, 17, 439-455.
- Kim M.J.; Hall C.M. Can sustainable restaurant practices enhance customer loyalty? The roles of value theory and environmental concerns. J. Hosp. Tour. Manag. 2020, 43, 127-138.
Paper not yet in RePEc: Add citation now
- Kim Y.; Smith R.D.; Kwak D.H. Feelings of gratitude: A mechanism for consumer reciprocity. Eur. Sport Manag. Q. 2018, 18, 307-329.
Paper not yet in RePEc: Add citation now
- Lee C.-Y. Does corporate social responsibility influence customer loyalty in the Taiwan insurance sector? The role of corporate image and customer satisfaction. J. Promot. Manag. 2019, 25, 43-64.
Paper not yet in RePEc: Add citation now
- Lindell M.K.; Whitney D.J. Accounting for common method variance in cross-sectional research designs. J. Appl. Psychol. 2001, 86, 114.
Paper not yet in RePEc: Add citation now
Maniora J. Mismanagement of sustainability: What business strategy makes the difference? Empirical evidence from the USA. J. Bus. Ethics 2018, 152, 931-947. Strandberg C. The Role of Human Resource Management in Corporate Social Responsibility Issue Brief and Roadmap.
Moisescu O.-I. From CSR to customer loyalty: An empirical investigation in the retail banking industry of a developing country. Sci. Ann. Econ. Bus. 2017, 64, 307-323.
- Moisescu O.-I. From perceptual corporate sustainability to customer loyalty: A multi-sectorial investigation in a developing country. Econ. Res.-Ekon. Istraživanja 2018, 31, 55-72.
Paper not yet in RePEc: Add citation now
- Moisescu O.-I.; Gică O.-A. The Impact of Environmental and Social Responsibility on Customer Loyalty: A Multigroup Analysis among Generations X and Y. Int. J. Environ. Res. Public Health 2020, 17.
Paper not yet in RePEc: Add citation now
- Mubushar M.; Jaafar Norizan B.; Rahim Rossazana A. The influence of corporate social responsibility activities on customer value co-creation: The mediating role of relationship marketing orientation. Span. J. Mark.-ESIC 2020, 24, 309-330.
Paper not yet in RePEc: Add citation now
- Naidoo M.; Gasparatos A. Corporate environmental sustainability in the retail sector: Drivers, strategies and performance measurement. J. Clean. Prod. 2018, 203, 125-142.
Paper not yet in RePEc: Add citation now
- Nareeman A.; Hassan Z. Customer perceived practice of CSR on improving customer satisfaction and loyalty. Int. J. Account. Bus. Manag. 2013, 1, 30-49.
Paper not yet in RePEc: Add citation now
- Nyadzayo M.W.; Leckie C.; McDonald H. CSR, relationship quality, loyalty and psychological connection in sports. Mark. Intell. Plan. 2016, 34, 883-898.
Paper not yet in RePEc: Add citation now
- Osakwe C.N.; Yusuf T.O. CSR: A roadmap towards customer loyalty. Total Qual. Manag. Bus. Excell. 2020, 1-17. Total Assest of Habib Bank. Financial Statements. Financial Statements. Total Assest. FINANCIALS. Mezan Bank Financial Results.
Paper not yet in RePEc: Add citation now
- Paluri Ratna A.; Mehra S. Influence of bank’s corporate social responsibility (CSR) initiatives on consumer attitude and satisfaction in India. Benchmarking Int. J. 2018, 25, 1429-1446.
Paper not yet in RePEc: Add citation now
- Panda T.K.; Kumar A.; Jakhar S.; Luthra S.; Garza-Reyes J.A.; Kazancoglu I.; Nayak S.S. Social and environmental sustainability model on consumers’ altruism, green purchase intention, green brand loyalty and evangelism. J. Clean. Prod. 2020, 243, 118575.
Paper not yet in RePEc: Add citation now
Pérez A.; Del Bosque I.R. Measuring CSR image: Three studies to develop and to validate a reliable measurement tool. J. Bus. Ethics 2013, 118, 265-286.
- Pérez A.; del Bosque I.R. Personal traits and customer responses to CSR perceptions in the banking sector. Int. J. Bank Mark. 2017, 35, 128-146.
Paper not yet in RePEc: Add citation now
- Podsakoff M.P.; MacKenzie B.S.; Lee J.-Y.; Podsakoff P.N. Common method biases in behavioral research: A critical review of the literature and recommended remedies. J. Appl. Psychol. 2003, 88, 879.
Paper not yet in RePEc: Add citation now
- POOL A.K.; Hanifi F.; Mirabi V.R.; Taghipourian M.J. Moving from Cognitive Loyalty to Behavioral Loyalty through Brand Romance: Evidence from Hotel Industry of Iran. Cent. Eur. J. Reg. Dev. Tour. 2018, 10, 4-16.
Paper not yet in RePEc: Add citation now
- Pratihari S.K.; Uzma S.H. CSR and corporate branding effect on brand loyalty: A study on Indian banking industry. J. Prod. Brand Manag. 2018, 27, 57-78.
Paper not yet in RePEc: Add citation now
Ramzan M.; Amin M.; Abbas M. How does corporate social responsibility affect financial performance, financial stability, and financial inclusion in the banking sector? Evidence from Pakistan. Res. Int. Bus. Financ. 2021, 55, 101314.
- Rashid N.R.N.A.; Khalid S.A.; Rahman N.I.A. Environmental corporate social responsibility (ECSR): Exploring its influence on customer loyalty. Procedia Econ. Financ. 2015, 31, 705-713.
Paper not yet in RePEc: Add citation now
Raza A.; Rather Raouf A.; Iqbal Muhammad K.; Bhutta Umair S. An assessment of corporate social responsibility on customer company identification and loyalty in banking industry: A PLS-SEM analysis. Manag. Res. Rev. 2020, 43, 1337-1370.
Raza A.; Saeed A.; Iqbal M.K.; Saeed U.; Sadiq I.; Faraz N.A. Linking corporate social responsibility to customer loyalty through co-creation and customer company identification: Exploring sequential mediation mechanism. Sustainability 2020, 12. Sample Size Calculator.
- Resta B.; Dotti S.; Ciarapica F.E.; De Sanctis I.; Fani V.; Bandinelli R.; Rinaldi R. Leveraging environmental sustainability for competitive advantage in the Italian Clothing and Leather sector. Int. J. Fash. Des. Technol. Educ. 2018, 11, 169-186.
Paper not yet in RePEc: Add citation now
- Saleem F. Corporate Social Responsibility and Customer Behavior: A Developing Country Perspective Farida Saleem and C. Gopinath. Lahore J. 2015, 4, 1-22.
Paper not yet in RePEc: Add citation now
- Shoaib M.; Abbas Z.; Yousaf M.; Zámečník R.; Ahmed J.; Saqib S. The role of GHRM practices towards organizational commitment: A mediation analysis of green human capital. Cogent Bus. Manag. 2021, 8, 1870798.
Paper not yet in RePEc: Add citation now
- Sila I.; Cek K. The impact of environmental, social and governance dimensions of corporate social responsibility on economic performance: Australian evidence. Procedia Comput. Sci. 2017, 120, 797-804.
Paper not yet in RePEc: Add citation now
- Steenis N.D.; van der Lans I.A.; van Herpen E.; van Trijp H.C. Effects of sustainable design strategies on consumer preferences for redesigned packaging. J. Clean. Prod. 2018, 205, 854-865.
Paper not yet in RePEc: Add citation now
Su L.; Gong Q.; Huang Y. How do destination social responsibility strategies affect tourists’ intention to visit? An attribution theory perspective. J. Retail. Consum. Serv. 2020, 54, 102023.
Sun H.; Rabbani M.R.; Ahmad N.; Sial M.S.; Cheng G.; Zia-Ud-Din M.; Fu Q. CSR, Co-Creation and Green Consumer Loyalty: Are Green Banking Initiatives Important? A Moderated Mediation Approach from an Emerging Economy. Sustainability 2020, 12.
- Tarnowska K.; Ras Z.W.; Daniel L. Customer Loyalty Improvement. Recommender System for Improving Customer Loyalty; Springer: Berlin/Heidelberg, Germany, 2020; pp. 7-11.
Paper not yet in RePEc: Add citation now
Turker D. Measuring corporate social responsibility: A scale development study. J. Bus. Ethics 2009, 85, 411-427.
- Visser W. Corporate social responsibility in developing countries. The Oxford Handbook of Corporate Social Responsibility; Oxford University Press: New York, NY, USA, 2008.
Paper not yet in RePEc: Add citation now
- Webber A.E.; Brown E. B2B Customer Experience Priorities in an Economic Downturn: Key Customer Usability Initiatives in A Soft Economy; Forrester Research, Inc.: Cambridge, MA, USA, 2008.
Paper not yet in RePEc: Add citation now
- Yusof J.M.; Manan H.A.; Karim N.A.; Kassim N.A.M. Customer’s Loyalty effects of CSR Initiatives. Procedia-Soc. Behav. Sci. 2015, 170, 109-119.
Paper not yet in RePEc: Add citation now
- Zameer H.; Wang Y.; Yasmeen H.; Mubarak S. Green innovation as a mediator in the impact of business analytics and environmental orientation on green competitive advantage. Manag. Decis. 2020.
Paper not yet in RePEc: Add citation now