1. Beyond self‐interest: how altruistic values and human emotions drive brand advocacy in hospitality consumers through corporate social responsibility. (2024). Ahmad, Naveed ; Siddique, Irfan.
   In: Corporate Social Responsibility and Environmental Management.
   RePEc:wly:corsem:v:31:y:2024:i:3:p:2439-2453.

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2. Harnessing digital technologies for triple bottom line sustainability in the banking industry: a bibliometric review. (2024). Kumar, Parveen ; Garg, Megha.
   In: Future Business Journal.
   RePEc:spr:futbus:v:10:y:2024:i:1:d:10.1186_s43093-024-00336-2.

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3. Green sustainability in the hotel sector: The role of CSR, intrinsic green motivation, and personal environmental norms. (2024). Bhatti, Saad Mahmood ; Meng, Zhihong ; Adnan, Mohammad ; Kanwal, Sara ; Naveed, Rana Tahir.
   In: PLOS ONE.
   RePEc:plo:pone00:0295850.

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4. Consumer perceived corporate social responsibility and electronic word of mouth in social media: mediating role of consumer–company identification and moderating role of user-generated content. (2024). Sharma, Rajesh.
   In: Journal of Financial Services Marketing.
   RePEc:pal:jofsma:v:29:y:2024:i:2:d:10.1057_s41264-023-00219-7.

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5. From Posts to Action: Leveraging Social Media to Inspire Food Waste Reduction in Hospitality for a Net Zero Future. (2024). Arshad, Muhammad Hassan ; Jiang, Mingdi ; Chang, Weifeng.
   In: Sustainability.
   RePEc:gam:jsusta:v:16:y:2024:i:24:p:11296-:d:1550753.

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6. Navigating the Digital Divide for Sustainability: Emotional and Cognitive Pathways to Food Waste Reduction Through Social Media Advertising. (2024). Chen, Lupin ; Arshad, Muhammad Hassan ; Liu, Congying.
   In: Sustainability.
   RePEc:gam:jsusta:v:16:y:2024:i:22:p:9712-:d:1516225.

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7. CSR and organizational performance: The role of pro‐environmental behavior and personal values. (2023). Guan, Xin ; Ahmad, Naveed ; Sial, Muhammad Safdar ; Cherian, Jacob ; Han, Heesup.
   In: Corporate Social Responsibility and Environmental Management.
   RePEc:wly:corsem:v:30:y:2023:i:2:p:677-694.

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8. Psychology in action: Social media communication, CSR, and consumer behavior management in banking. (2023). Kanwal, Sara ; Naveed, Rana Tahir ; Liu, Yang ; Lan, Wei ; Dalain, Ali F ; Khan, Muhammad Tahir.
   In: PLOS ONE.
   RePEc:plo:pone00:0289281.

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9. Exploring Social Media and Organisational Sustainability Performance Goals: Themes, Functional Areas, and Practices Learning from the Preceding Decade. (2023). Shuib, Liyana ; Alsehani, Fayez Nahedh ; Bin, Ainuddin Wahid.
   In: Sustainability.
   RePEc:gam:jsusta:v:15:y:2023:i:3:p:2115-:d:1044339.

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10. Analyzing the Impact of Enterprise Social Media on Employees’ Competency through the Mediating Role of Knowledge Sharing. (2023). Irfan, Muhammad ; Chen, Miaojie ; Babar, Mehtab ; Ahmed, Ammar.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:12:p:9499-:d:1170144.

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11. Waste management, quality of life and natural resources utilization matter for renewable electricity generation: The main and moderate role of environmental policy. (2023). Raza, Syed Ale ; Zhang, Qianxiao ; Al-Sulaiti, Khalid Ibrahim ; Abbas, Jaffar ; Tang, Hui.
    In: Utilities Policy.
    RePEc:eee:juipol:v:82:y:2023:i:c:s0957178723000966.

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12. A text mining approach for CSR communication: an explorative analysis of energy firms on Twitter in the post-pandemic era. (2022). Mazza, Rocco ; Olivieri, Mirko ; Zavarrone, Emma ; Corsaro, Daniela.
    In: Italian Journal of Marketing.
    RePEc:spr:ijmark:v:2022:y:2022:i:3:d:10.1007_s43039-022-00050-3.

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13. Unleashing the Role of CSR and Employees’ Pro-Environmental Behavior for Organizational Success: The Role of Connectedness to Nature. (2022). Cismaș, Laura ; Hongxin, Wang ; Saleem, Usama ; Khan, Mohammed Arshad ; Ali, Mohammad Athar ; Negru, Lucia ; Zhenqiang, Jian.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:6:p:3191-:d:766863.

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14. Scientometric Analysis of Research on Corporate Social Responsibility. (2022). Morales-Parrague, Mario ; Araya-Castillo, Luis ; Moraga-Flores, Hugo ; Molina-Luque, Fidel.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:4:p:2291-:d:751810.

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15. Corporate Social Responsibility and Energy-Related Pro-Environmental Behaviour of Employees in Hospitality Industry. (2022). Badulescu, Daniel ; Samad, Sarminah ; Omhand, Khaoula ; Zhang, Huan ; Li, Huaizheng ; Gavrilut, Darie ; Ahmad, Aqeel.
    In: IJERPH.
    RePEc:gam:jijerp:v:19:y:2022:i:23:p:16141-:d:991533.

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16. The Relationship of Corporate Social Responsibility on Digital Platforms, Electronic Word-of-Mouth, and Consumer-Company Identification: An Application of Social Identity Theory. (2021). OTERO, SUSANA ; Tsai, Wen-Hsien ; Alvarez-Otero, Susana ; Ma, Rui ; Sial, Muhammad Safdar ; Hou, LI ; Cherian, Jacob.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:9:p:4700-:d:541551.

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17. The Relationship of Sustainability Communication on Social Media with Banking Consumers’ Loyalty through e-WOM. (2021). Jingdong, Yan ; Yanxiong, WU ; Lin, Wang ; Musse, Sadik Yusuf ; Wei, Gao.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:7:p:3832-:d:527295.

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18. Using Social Media as a Medium for CSR Communication, to Induce Consumer–Brand Relationship in the Banking Sector of a Developing Economy. (2021). Gupta, Shuchi ; Muneer, Saqib ; Nawaz, Nishad ; Ahmad, Naveed ; Tripathi, Abhishek.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:7:p:3700-:d:524623.

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19. Corporate Social Responsibility and Pro-Environmental Behavior of the Individuals from the Perspective of Protection Motivation Theory. (2021). Siddique, Irfan ; Yang, Guangqin ; Jilani, Ghulam.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:23:p:13406-:d:694450.

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20. CSR and Workplace Autonomy as Enablers of Workplace Innovation in SMEs through Employees: Extending the Boundary Conditions of Self-Determination Theory. (2021). OTERO, SUSANA ; Fan, XU ; Comite, Ubaldo ; Alvarez-Otero, Susana ; Sial, Muhammad Safdar ; Vasa, Laszlo ; Cherian, Jacob ; Li, Beili.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:11:p:6104-:d:564547.

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21. The Impact of CSR on the Capital Structure of High-Tech Companies in Poland. (2021). Kedzior, Marcin ; Grabinski, Konrad ; Grabinska, Barbara.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:10:p:5467-:d:554076.

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22. Exploring the Impact of Corporate Social Responsibility Communication through Social Media on Banking Customer E-WOM and Loyalty in Times of Crisis. (2021). Ahmad, Naveed ; Sial, Muhammad Safdar ; Han, Heesup ; Zhang, Dianxi ; Mahmood, Asif ; Ariza-Montes, Antonio ; Vega-Muoz, Alejandro.
    In: IJERPH.
    RePEc:gam:jijerp:v:18:y:2021:i:9:p:4739-:d:545970.

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23. Unleashing the Potential Role of CSR and Altruistic Values to Foster Pro-Environmental Behavior by Hotel Employees. (2021). Shao, Jing ; Han, Heesup ; Mahmood, Asif.
    In: IJERPH.
    RePEc:gam:jijerp:v:18:y:2021:i:24:p:13327-:d:705096.

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24. Improving the Environmental Footprint through Employees: A Case of Female Leaders from the Perspective of CSR. (2021). Badulescu, Alina ; Zhou, Wenxia ; Wei, Shilong ; Sial, Muhammad Safdar.
    In: IJERPH.
    RePEc:gam:jijerp:v:18:y:2021:i:24:p:13082-:d:700182.

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85. Trivedi J.; Sama R. The effect of influencer marketing on consumers’ brand admiration and online purchase intentions: An emerging market perspective. J. Internet Commer. 2020, 19, 103-124.
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86. van Asperen M.; de Rooij P.; Dijkmans C. Engagement-based loyalty: The effects of social media engagement on customer loyalty in the travel industry. Int. J. Hosp. Tour. Adm. 2018, 19, 78-94.
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87. Waheed A.; Zhang Q. Effect of CSR and Ethical Practices on Sustainable Competitive Performance: A Case of Emerging Markets from Stakeholder Theory Perspective. J. Bus. Ethics 2020, 1-19.
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88. Wang R.; Huang Y. Communicating corporate social responsibility (CSR) on social media. Corp. Commun. Int. J. 2018, 23, 326-341.
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89. Wang T. Social identity dimensions and consumer behavior in social media. Asia Pac. Manag. Rev. 2017, 22, 45-51.
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90. Zasuwa G. The role of company-cause fit and company involvement in consumer responses to CSR initiatives: A meta-analytic review. Sustainability 2017, 9.

1. E-Commerce Marketing Capabilities Towards Strategic Performance: Customer Engagement and Moderating Role of E-Trust in Emerging Economy. (2025). Palazzo, Maria ; Yousaf, Zahid.
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2. Environmental concerns and green trust in continuous green fintech use: an expectation-confirmation model with insights from Ant Forest. (2025). Zhang, Lihui ; Li, Ting ; Lee, Jung-Chieh.
   In: Palgrave Communications.
   RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-04856-2.

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3. The Triple Pathway to Loyalty: Understanding How Banks’ Corporate Social Responsibility Influences Customers via Moral Identity, Service Quality, and Relationship Quality. (2025). Yen, Yun-Chan ; Chen, Shih-Chih.
   In: Sustainability.
   RePEc:gam:jsusta:v:17:y:2025:i:7:p:3220-:d:1628193.

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4. Beyond self‐interest: how altruistic values and human emotions drive brand advocacy in hospitality consumers through corporate social responsibility. (2024). Ahmad, Naveed ; Siddique, Irfan.
   In: Corporate Social Responsibility and Environmental Management.
   RePEc:wly:corsem:v:31:y:2024:i:3:p:2439-2453.

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5. Can co‐creating in CSR initiatives influence loyal customers? Evidence from the banking industry. (2024). Basavaraj, Santosh ; Kumar, Praveen T ; Soundarapandiyan, K.
   In: Corporate Social Responsibility and Environmental Management.
   RePEc:wly:corsem:v:31:y:2024:i:1:p:180-195.

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6. From Green Lovemarks to Brand Loyalty: Examining the Underlining Role of Customer Engagement Behaviour and Altruism. (2024). Ishaque, Amir ; Sultan, Fahad ; Khalil, Syed Haider ; Javed, Nayab.
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7. Consumer perceived corporate social responsibility and electronic word of mouth in social media: mediating role of consumer–company identification and moderating role of user-generated content. (2024). Sharma, Rajesh.
   In: Journal of Financial Services Marketing.
   RePEc:pal:jofsma:v:29:y:2024:i:2:d:10.1057_s41264-023-00219-7.

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8. The effect of customer engagement on customer loyalty: indication from the insurance industry in Jordan. (2024). Mohamad, Raed Ibrahim ; Bayram, Pelin.
   In: Journal of Financial Services Marketing.
   RePEc:pal:jofsma:v:29:y:2024:i:2:d:10.1057_s41264-023-00216-w.

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9. Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification. (2023). Wu, Shih-Hao ; Huang, Stephen Chi-Tsun ; Tsai, Ching-Yi Daphne ; You, Yu-Xuan.
   In: Service Business.
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10. Factors Influencing Consumer Complaint Intentions: Saudi Online Shopping. (2023). Badghish, Saeed ; Shagagi, Alaa.
    In: International Journal of Business and Management.
    RePEc:ibn:ijbmjn:v:18:y:2023:i:4:p:69.

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11. CSR Perceptions and Brand Attitudes in Chinese Luxury Hospitality: The Moderating Effect of Ads vs. Media Reports. (2023). Lopez-Bonilla, Luis Miguel ; Hu, Jiaen.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:9:p:7689-:d:1141464.

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12. Impact of CSR on Customer Citizenship Behavior: Mediating the Role of Customer Engagement. (2023). Fatma, Mobin ; Khan, Imran.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:7:p:5802-:d:1108429.

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13. Exploring the Outcomes of Customer Engagement in DSR: The Role of Affective Commitment and Gamification Affordance. (2023). Jin, Yongsheng ; Zhang, Xin ; Wan, Jun.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:6:p:5037-:d:1095131.

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14. Does Perceived Sustainability Affect the Customer Responses toward the Brands? Role of Customer Engagement as a Mediator. (2023). Fatma, Mobin ; Khan, Imran.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:10:p:8259-:d:1150503.

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15. Responsible Tourism and Hospitality: The Intersection of Altruistic Values, Human Emotions, and Corporate Social Responsibility. (2023). Ahmad, Naveed ; Siddique, Irfan.
    In: Administrative Sciences.
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16. Investigating the impact of social media images€™ value, consumer engagement, and involvement on eWOM of a tourism destination: A transmittal mediation approach. (2023). Tsiotsou, Rodoula H ; Rather, Raouf Ahmad ; Hussain, Khalil ; Ting, Ding Hooi ; Abbasi, Amir Zaib.
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17. Encouraging Sustainable Consumption through Gamification in a Branded App: A Study on Consumers’ Behavioral Perspective. (2022). Mao, Tso-Yen ; Chien, Chun-Yu ; Lin, Chih-Wei ; Ou, Chi-Pei.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2022:i:1:p:589-:d:1018982.

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18. Sustainable Development and Customer Satisfaction and Loyalty in North Cyprus: The Mediating Effect of Customer Identification. (2022). Eyupoglu, Serife Z ; Ozkan, Mustafa ; Cek, Kemal.
    In: Sustainability.
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19. Boosting Sustainability through Digital Transformation’s Domains and Resilience. (2022). Costa, Carlos ; Hajishirzi, Reihaneh ; Aparicio, Manuela.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:3:p:1822-:d:742681.

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20. The Influence of Corporate Social Responsibility on Consumer Purchase Intention: The Mediating Role of Consumer Engagement via Social Media. (2022). Al-Haddad, Shafig ; Hashem, Raya ; Maraqa, Rand ; Al-Khasawneh, Mohammad ; Sharabati, Abdel-Aziz Ahmad.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:11:p:6771-:d:829761.

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21. Past, present, and future of customer engagement. (2022). Rasul, Tareq ; Kumar, Satish ; Lim, Weng Marc ; Ala, Mamun.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:140:y:2022:i:c:p:439-458.

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22. Consumer Responses to Corporate and Celebrity Philanthropy. (2021). Khan, Zia ; Ali, Syed Shujaat ; Mehwish, Maryem.
    In: SAGE Open.
    RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211046949.

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23. Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction. (2021). Sun, Shaorong ; Ofori-Boafo, Richmond ; Agyei, James ; Abrokwah, Eugene ; Penney, Emmanuel Kofi.
    In: SAGE Open.
    RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211040113.

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24. The Role of Anthropomorphic Messengers in Sustainable Participatory Corporate Social Responsibility: Focusing on Messenger’s Facial Expression and Participation Effort. (2021). Ahn, Yunjeong ; Lee, Ji Eun.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:8:p:4365-:d:535939.

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25. Do Good, Have Good: A Mechanism of Fostering Customer Pro-Environmental Behaviors. (2021). Farrukh, Muhammad ; Anjum, Temoor ; Heidler, Petra ; Ansari, Nabeel Younus.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:7:p:3781-:d:526141.

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26. CSR Communication through Social Media: A Litmus Test for Banking Consumers’ Loyalty. (2021). Irfan, Muhammad ; Naveed, Rana Tahir ; Ahmad, Naveed ; Usman, Muhammad ; Scholz, Miklas.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:4:p:2319-:d:502969.

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27. The Implementation of New Technologies in Customer Value Management—A Sustainable Development Perspective. (2021). Kotula, Nina ; Kucia, Micha ; Mazurek, Grzegorz ; Hajduk, Grzegorz.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:2:p:469-:d:475564.

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28. Unleashing the Barriers to CSR Implementation in the SME Sector of a Developing Economy: A Thematic Analysis Approach. (2021). Naveed, Rana Tahir ; Ahmad, Naveed ; Khalique, Muhammad ; Adnan, Mohammad ; Scholz, Miklas ; Mahmood, Asif.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:22:p:12710-:d:680992.

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29. Corporate Social Responsibility and the Renewable Energy Development in the Baltic States. (2021). Strielkowski, Wadim ; Baburina, Natalia ; Streimikis, Justas ; Tarkhanova, Elena.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:17:p:9860-:d:627848.

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30. Promoting Customer Engagement Behavior for Green Brands. (2021). Johnson, Lester W ; Rayne, Daniel ; Leckie, Civilai.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:15:p:8404-:d:602926.

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31. How Green Trust, Consumer Brand Engagement and Green Word-of-Mouth Mediate Purchasing Intentions. (2021). Pacheco, Mariana ; Guerreiro, Joo.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:14:p:7877-:d:594209.

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32. Exploring the Impact of Corporate Social Responsibility Communication through Social Media on Banking Customer E-WOM and Loyalty in Times of Crisis. (2021). Ahmad, Naveed ; Sial, Muhammad Safdar ; Han, Heesup ; Zhang, Dianxi ; Mahmood, Asif ; Ariza-Montes, Antonio ; Vega-Muoz, Alejandro.
    In: IJERPH.
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33. The Mechanism of Word-of-Mouth for Tourist Destinations in Crisis. (2020). Bai, Yuli ; Niu, Wenxia ; Li, Shuaishuai ; Xu, Feng.
    In: SAGE Open.
    RePEc:sae:sagope:v:10:y:2020:i:2:p:2158244020919491.

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34. Influence of Trust on Customer Engagement: Empirical Evidence From the Insurance Industry in Ghana. (2020). Sun, Shaorong ; Ofori-Boafo, Richmond ; Agyei, James ; Abrokwah, Eugene ; Penney, Emmanuel Kofi.
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35. Promoting Consumer Engagement in Online Communities through Virtual Experience and Social Identity. (2020). Chuang, Yu-Wei.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:3:p:855-:d:312404.

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36. Investing In CSR Pays You Back in Many Ways! The Case of Perceptual, Attitudinal and Behavioral Outcomes of Customers. (2020). Shaukat, Muhammad Zeeshan ; Nurunnabi, Mohammad ; Nazir, Mian Sajid ; Ahmed, Ishfaq ; Ali, Imran ; Khalid, Arooj.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:3:p:1158-:d:317110.

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37. Reexamining Consumers’ Cognition and Evaluation of Corporate Social Responsibility via a DANP and IPA Method. (2020). Tsao, Hui-Chun ; Yen, Ghi-Feng.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:2:p:529-:d:307321.

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38. CSR, Co-Creation and Green Consumer Loyalty: Are Green Banking Initiatives Important? A Moderated Mediation Approach from an Emerging Economy. (2020). Fu, Qinghua ; Ahmad, Naveed ; Rabbani, Mustafa Raza ; Sial, Muhammad Safdar ; Zia-Ud, Malik ; Sun, Huidong ; Cheng, Guping.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:24:p:10688-:d:465936.

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39. A Systematic Review of Sustainable Banking through a Co-Word Analysis. (2019). Najera-Sanchez, Juan J.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2019:i:1:p:278-:d:303222.

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40. A Citizen Survey in the District of Steinfurt, Germany: Insights into the Local Perceptions of the Social and Environmental Activities of Enterprises in Their Region. (2019). Funcke, Simon ; Kress-Ludwig, Michael ; Bohm, Madeleine ; Ruppert-Winkel, Chantal.
    In: Sustainability.
    RePEc:gam:jsusta:v:11:y:2019:i:6:p:1767-:d:216709.

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41. Building Consumer-Oriented CSR Differentiation Strategy. (2019). Sun, Shiwei ; Li, Jinhua ; Zhang, Fang.
    In: Sustainability.
    RePEc:gam:jsusta:v:11:y:2019:i:3:p:664-:d:201221.

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42. Comparative Review of Corporate Social Responsibility of Energy Utilities and Sustainable Energy Development Trends in the Baltic States. (2019). Strielkowski, Wadim ; Yao, Siqin ; Ren, Licheng ; Streimikis, Justas ; Lu, Jintao ; Qiao, Jiayuan.
    In: Energies.
    RePEc:gam:jeners:v:12:y:2019:i:18:p:3417-:d:264191.

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