1. Revealing the Role of Corporate Social Responsibility, Service Quality, and Perceived Value in Determining Customer Loyalty: A Meta-Analysis Study. (2025). Phan, Hai-Thanh ; Chi, Hsin-Kuang.
   In: Sustainability.
   RePEc:gam:jsusta:v:17:y:2025:i:10:p:4304-:d:1652326.

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2. Polish Gen-Z Consumers’ Attitudes to Corporate Social Responsibility (CSR). (2024). Mirosaw, Pacut.
   In: Marketing of Scientific and Research Organizations.
   RePEc:vrs:mosaro:v:53:y:2024:i:3:p:80-97:n:1005.

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3. The impact of corporate social responsibility on customer loyalty in hospitality business. (2024). Cuesta-Valio, Pedro ; Kazakov, Sergey ; Penelas-Legua, Azucena ; Gutirrez-Rodrguez, Pablo.
   In: Quality & Quantity: International Journal of Methodology.
   RePEc:spr:qualqt:v:58:y:2024:i:3:d:10.1007_s11135-023-01749-x.

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4. ‘Leveraging on CSR as a tool of brand communication based on consumer’s perception with extrapolation from a novel 3-factor model. (2024). Adewole, Olukorede.
   In: International Journal of Corporate Social Responsibility.
   RePEc:spr:ijocsr:v:9:y:2024:i:1:d:10.1186_s40991-024-00101-2.

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5. Translating brand reputation into equity from the stakeholder’s theory: an approach to value creation based on consumer’s perception & interactions. (2024). Adewole, Olukorede.
   In: International Journal of Corporate Social Responsibility.
   RePEc:spr:ijocsr:v:9:y:2024:i:1:d:10.1186_s40991-023-00085-5.

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6. Fostering Purchase Intentions Through CSR and Service Quality: The Role of Customer Satisfaction, Brand Loyalty, and Admiration. (2024). Mahmood, Shahid ; Ahmad, Sohail ; Irshad, Omer.
   In: Sustainability.
   RePEc:gam:jsusta:v:16:y:2024:i:23:p:10584-:d:1535512.

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7. Environmental Regulations, Green Marketing, and Consumers’ Green Product Purchasing Intention: Evidence from China. (2024). Huang, Yuan ; Meng, Fan ; Yang, Dongxue ; Li, Dongrong ; Wang, Chenggang.
   In: Sustainability.
   RePEc:gam:jsusta:v:16:y:2024:i:20:p:8987-:d:1500688.

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8. Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification. (2023). Wu, Shih-Hao ; Huang, Stephen Chi-Tsun ; Tsai, Ching-Yi Daphne ; You, Yu-Xuan.
   In: Service Business.
   RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00548-6.

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9. Does SDGs Advertising Promote Ethical Consumer Behavior?: An Integrative Model of Ethical Consumption with Elements of Communication Strategy and Rational Purchase. (2023). Ohno, Takahiro ; Kawanaka, Takaaki ; Takata, Shinya ; Cheng, Ho-Hei.
   In: Sustainability.
   RePEc:gam:jsusta:v:15:y:2023:i:8:p:6954-:d:1128803.

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10. Exploring the Outcomes of Customer Engagement in DSR: The Role of Affective Commitment and Gamification Affordance. (2023). Jin, Yongsheng ; Zhang, Xin ; Wan, Jun.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:6:p:5037-:d:1095131.

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11. Factors Influencing the Continued Intent to Use Virtual Interactive Platforms in Korean Small- and Medium-Sized Enterprises for Remote and Hybrid Work. (2023). Kim, Minsook ; To, Hang.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:13:p:9972-:d:1177259.

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12. The Role of Consumers in Business Model Innovations for a Sustainable Circular Bioeconomy. (2023). Mueller, Matthias ; Lang, Stephanie ; Schlaile, Michael P ; Minnucci, Giulia.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2023:i:12:p:9573-:d:1171028.

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13. The Effect of Corporate Social Responsibility on Brand Image and Brand Equity and Its Impact on Consumer Satisfaction. (2023). Santos, Jose Duarte ; Araujo, Joana ; Pereira, Ines Veiga.
    In: Administrative Sciences.
    RePEc:gam:jadmsc:v:13:y:2023:i:5:p:118-:d:1132958.

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14. How do customers perceptions of corporate social responsibility contribute to sustainable customer citizenship behaviors? The mediating mechanisms of corporate brand pride and self‐brand connection. (2022). Hur, Wonmoo ; Mo, Chang.
    In: Corporate Social Responsibility and Environmental Management.
    RePEc:wly:corsem:v:29:y:2022:i:5:p:1676-1688.

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15. Consumer Perceived Service Quality and Purchase Intention: Two Moderated Mediation Models Investigation. (2022). Liao, Shu-Hsien ; Chou, Huan-Lun ; Hu, Da-Chian.
    In: SAGE Open.
    RePEc:sae:sagope:v:12:y:2022:i:4:p:21582440221139469.

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16. Are all CSR Activities in Your SNS Authentic? The Antecedents and Outcomes of Consumer Perceived Authenticity of CSR. (2022). Kim, Yeonggil ; Wang, Chen.
    In: SAGE Open.
    RePEc:sae:sagope:v:12:y:2022:i:4:p:21582440221139453.

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17. The Evolving Strategic CSR Practices in Africa: Exploring the Multidimensional Implications for Telecommunication Firms€™ Outcomes in Nigeria. (2022). Ogbemudia, Imhanrenialena Benedict ; Okechukwu, Ilo Sylvester ; Wilson, Ebhotemhen ; Ibe, Chukwu Benjamin ; Ebiladei, Apreala Solomon ; Chinwuba, Moguluwa Shedrach.
    In: SAGE Open.
    RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221089966.

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18. Seeking Moral Legitimacy through Corporate Social Responsibility: Evidence from Chinese Manufacturing Multinationals. (2022). Zhang, Qiaowen ; de Vries, Annalien.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:9:p:5245-:d:802755.

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19. Corporate Social Responsibility as a Sustainable Business Practice: A Study among Generation Z Customers of Indian Luxury Hotels. (2022). Thomas, George.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:24:p:16813-:d:1003826.

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1. E-Commerce Marketing Capabilities Towards Strategic Performance: Customer Engagement and Moderating Role of E-Trust in Emerging Economy. (2025). Palazzo, Maria ; Yousaf, Zahid.
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2. Environmental concerns and green trust in continuous green fintech use: an expectation-confirmation model with insights from Ant Forest. (2025). Zhang, Lihui ; Li, Ting ; Lee, Jung-Chieh.
   In: Palgrave Communications.
   RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-04856-2.

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3. The Triple Pathway to Loyalty: Understanding How Banks’ Corporate Social Responsibility Influences Customers via Moral Identity, Service Quality, and Relationship Quality. (2025). Yen, Yun-Chan ; Chen, Shih-Chih.
   In: Sustainability.
   RePEc:gam:jsusta:v:17:y:2025:i:7:p:3220-:d:1628193.

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4. Beyond self‐interest: how altruistic values and human emotions drive brand advocacy in hospitality consumers through corporate social responsibility. (2024). Ahmad, Naveed ; Siddique, Irfan.
   In: Corporate Social Responsibility and Environmental Management.
   RePEc:wly:corsem:v:31:y:2024:i:3:p:2439-2453.

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5. Can co‐creating in CSR initiatives influence loyal customers? Evidence from the banking industry. (2024). Basavaraj, Santosh ; Kumar, Praveen T ; Soundarapandiyan, K.
   In: Corporate Social Responsibility and Environmental Management.
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6. From Green Lovemarks to Brand Loyalty: Examining the Underlining Role of Customer Engagement Behaviour and Altruism. (2024). Ishaque, Amir ; Sultan, Fahad ; Khalil, Syed Haider ; Javed, Nayab.
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7. Consumer perceived corporate social responsibility and electronic word of mouth in social media: mediating role of consumer–company identification and moderating role of user-generated content. (2024). Sharma, Rajesh.
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8. The effect of customer engagement on customer loyalty: indication from the insurance industry in Jordan. (2024). Mohamad, Raed Ibrahim ; Bayram, Pelin.
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9. Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification. (2023). Wu, Shih-Hao ; Huang, Stephen Chi-Tsun ; Tsai, Ching-Yi Daphne ; You, Yu-Xuan.
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10. Factors Influencing Consumer Complaint Intentions: Saudi Online Shopping. (2023). Badghish, Saeed ; Shagagi, Alaa.
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11. CSR Perceptions and Brand Attitudes in Chinese Luxury Hospitality: The Moderating Effect of Ads vs. Media Reports. (2023). Lopez-Bonilla, Luis Miguel ; Hu, Jiaen.
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12. Impact of CSR on Customer Citizenship Behavior: Mediating the Role of Customer Engagement. (2023). Fatma, Mobin ; Khan, Imran.
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13. Exploring the Outcomes of Customer Engagement in DSR: The Role of Affective Commitment and Gamification Affordance. (2023). Jin, Yongsheng ; Zhang, Xin ; Wan, Jun.
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14. Does Perceived Sustainability Affect the Customer Responses toward the Brands? Role of Customer Engagement as a Mediator. (2023). Fatma, Mobin ; Khan, Imran.
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15. Responsible Tourism and Hospitality: The Intersection of Altruistic Values, Human Emotions, and Corporate Social Responsibility. (2023). Ahmad, Naveed ; Siddique, Irfan.
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16. Investigating the impact of social media images€™ value, consumer engagement, and involvement on eWOM of a tourism destination: A transmittal mediation approach. (2023). Tsiotsou, Rodoula H ; Rather, Raouf Ahmad ; Hussain, Khalil ; Ting, Ding Hooi ; Abbasi, Amir Zaib.
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17. Encouraging Sustainable Consumption through Gamification in a Branded App: A Study on Consumers’ Behavioral Perspective. (2022). Mao, Tso-Yen ; Chien, Chun-Yu ; Lin, Chih-Wei ; Ou, Chi-Pei.
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18. Sustainable Development and Customer Satisfaction and Loyalty in North Cyprus: The Mediating Effect of Customer Identification. (2022). Eyupoglu, Serife Z ; Ozkan, Mustafa ; Cek, Kemal.
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19. Boosting Sustainability through Digital Transformation’s Domains and Resilience. (2022). Costa, Carlos ; Hajishirzi, Reihaneh ; Aparicio, Manuela.
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    RePEc:gam:jsusta:v:14:y:2022:i:3:p:1822-:d:742681.

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20. The Influence of Corporate Social Responsibility on Consumer Purchase Intention: The Mediating Role of Consumer Engagement via Social Media. (2022). Al-Haddad, Shafig ; Hashem, Raya ; Maraqa, Rand ; Al-Khasawneh, Mohammad ; Sharabati, Abdel-Aziz Ahmad.
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21. Past, present, and future of customer engagement. (2022). Rasul, Tareq ; Kumar, Satish ; Lim, Weng Marc ; Ala, Mamun.
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    RePEc:eee:jbrese:v:140:y:2022:i:c:p:439-458.

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22. Consumer Responses to Corporate and Celebrity Philanthropy. (2021). Khan, Zia ; Ali, Syed Shujaat ; Mehwish, Maryem.
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23. Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction. (2021). Sun, Shaorong ; Ofori-Boafo, Richmond ; Agyei, James ; Abrokwah, Eugene ; Penney, Emmanuel Kofi.
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    RePEc:sae:sagope:v:11:y:2021:i:3:p:21582440211040113.

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24. The Role of Anthropomorphic Messengers in Sustainable Participatory Corporate Social Responsibility: Focusing on Messenger’s Facial Expression and Participation Effort. (2021). Ahn, Yunjeong ; Lee, Ji Eun.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:8:p:4365-:d:535939.

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25. Do Good, Have Good: A Mechanism of Fostering Customer Pro-Environmental Behaviors. (2021). Farrukh, Muhammad ; Anjum, Temoor ; Heidler, Petra ; Ansari, Nabeel Younus.
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    RePEc:gam:jsusta:v:13:y:2021:i:7:p:3781-:d:526141.

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26. CSR Communication through Social Media: A Litmus Test for Banking Consumers’ Loyalty. (2021). Irfan, Muhammad ; Naveed, Rana Tahir ; Ahmad, Naveed ; Usman, Muhammad ; Scholz, Miklas.
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    RePEc:gam:jsusta:v:13:y:2021:i:4:p:2319-:d:502969.

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27. The Implementation of New Technologies in Customer Value Management—A Sustainable Development Perspective. (2021). Kotula, Nina ; Kucia, Micha ; Mazurek, Grzegorz ; Hajduk, Grzegorz.
    In: Sustainability.
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28. Unleashing the Barriers to CSR Implementation in the SME Sector of a Developing Economy: A Thematic Analysis Approach. (2021). Naveed, Rana Tahir ; Ahmad, Naveed ; Khalique, Muhammad ; Adnan, Mohammad ; Scholz, Miklas ; Mahmood, Asif.
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29. Corporate Social Responsibility and the Renewable Energy Development in the Baltic States. (2021). Strielkowski, Wadim ; Baburina, Natalia ; Streimikis, Justas ; Tarkhanova, Elena.
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30. Promoting Customer Engagement Behavior for Green Brands. (2021). Johnson, Lester W ; Rayne, Daniel ; Leckie, Civilai.
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31. How Green Trust, Consumer Brand Engagement and Green Word-of-Mouth Mediate Purchasing Intentions. (2021). Pacheco, Mariana ; Guerreiro, Joo.
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32. Exploring the Impact of Corporate Social Responsibility Communication through Social Media on Banking Customer E-WOM and Loyalty in Times of Crisis. (2021). Ahmad, Naveed ; Sial, Muhammad Safdar ; Han, Heesup ; Zhang, Dianxi ; Mahmood, Asif ; Ariza-Montes, Antonio ; Vega-Muoz, Alejandro.
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33. The Mechanism of Word-of-Mouth for Tourist Destinations in Crisis. (2020). Bai, Yuli ; Niu, Wenxia ; Li, Shuaishuai ; Xu, Feng.
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34. Influence of Trust on Customer Engagement: Empirical Evidence From the Insurance Industry in Ghana. (2020). Sun, Shaorong ; Ofori-Boafo, Richmond ; Agyei, James ; Abrokwah, Eugene ; Penney, Emmanuel Kofi.
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35. Promoting Consumer Engagement in Online Communities through Virtual Experience and Social Identity. (2020). Chuang, Yu-Wei.
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36. Investing In CSR Pays You Back in Many Ways! The Case of Perceptual, Attitudinal and Behavioral Outcomes of Customers. (2020). Shaukat, Muhammad Zeeshan ; Nurunnabi, Mohammad ; Nazir, Mian Sajid ; Ahmed, Ishfaq ; Ali, Imran ; Khalid, Arooj.
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37. Reexamining Consumers’ Cognition and Evaluation of Corporate Social Responsibility via a DANP and IPA Method. (2020). Tsao, Hui-Chun ; Yen, Ghi-Feng.
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38. CSR, Co-Creation and Green Consumer Loyalty: Are Green Banking Initiatives Important? A Moderated Mediation Approach from an Emerging Economy. (2020). Fu, Qinghua ; Ahmad, Naveed ; Rabbani, Mustafa Raza ; Sial, Muhammad Safdar ; Zia-Ud, Malik ; Sun, Huidong ; Cheng, Guping.
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39. A Systematic Review of Sustainable Banking through a Co-Word Analysis. (2019). Najera-Sanchez, Juan J.
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    RePEc:gam:jsusta:v:12:y:2019:i:1:p:278-:d:303222.

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40. A Citizen Survey in the District of Steinfurt, Germany: Insights into the Local Perceptions of the Social and Environmental Activities of Enterprises in Their Region. (2019). Funcke, Simon ; Kress-Ludwig, Michael ; Bohm, Madeleine ; Ruppert-Winkel, Chantal.
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41. Building Consumer-Oriented CSR Differentiation Strategy. (2019). Sun, Shiwei ; Li, Jinhua ; Zhang, Fang.
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42. Comparative Review of Corporate Social Responsibility of Energy Utilities and Sustainable Energy Development Trends in the Baltic States. (2019). Strielkowski, Wadim ; Yao, Siqin ; Ren, Licheng ; Streimikis, Justas ; Lu, Jintao ; Qiao, Jiayuan.
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