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Opposing Effects of Response Time in Human–Chatbot Interaction. (2022). Gnewuch, Ulrich ; Morana, Stefan ; Maedche, Alexander.
In: Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK.
RePEc:spr:binfse:v:64:y:2022:i:6:d:10.1007_s12599-022-00755-x.

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  1. Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory. (2023). Duan, Yucong ; Xing, Xinyu ; Song, Mengmeng ; Zhang, Huixian.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s096969892300070x.

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  26. Trust-Building Effects of Blockchain Features – An Empirical Analysis of Immutability, Traceability and Anonymity. (2020). Wallbach, Soren ; Lehner, Roland ; Elbert, Ralf ; Rothke, Konstantin ; Benlian, Alexander.
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