Allred KG, Mallozzi JS, Matsui F, Raia CP (1997) The influence of anger and compassion on negotiation performance. Organ Behav Hum Dec Process 70(3):175–187.
- Barry B, Fulmer IS, Van Kleef GA (2004) I laughed, I cried, I settled: the role of emotion in negotiation. The handbook of negotiation and culture, pp 71–94.
Paper not yet in RePEc: Add citation now
Barry B, Oliver RL (1996) Affect in dyadic negotiation: a model and propositions. Organ Behav Hum Dec Process 67(2):127–143.
- Benoit K, Conway D, Laver M, Mikhaylov S (2012). Crowd-sourced data coding for the social sciences: massive non-expert human coding of political texts. In: Presentation at the 3rd annual new directions in analyzing text as data conference, Harvard University.
Paper not yet in RePEc: Add citation now
- Brett JM, Olekalns M, Friedman R, Goates N, Anderson C, Lisco CC (2007) Sticks and stones: language, face, and online dispute resolution. Acad Manage J 50(1):85–99.
Paper not yet in RePEc: Add citation now
- Byron K (2007) Male and female managers’ ability to read emotions: relationships with supervisor’s performance ratings and subordinates’ satisfaction ratings. J Occup Organ Psychol 80(4):713–733.
Paper not yet in RePEc: Add citation now
- Byron K (2008) Carrying too heavy a load? The communication and miscommunication of emotion by email. Acad Manage Rev 33(2):309.
Paper not yet in RePEc: Add citation now
- Calvo RA, Mac Kim S (2013) Emotions in text: dimensional and categorical models. Comput Intell 29(3):527–543.
Paper not yet in RePEc: Add citation now
Cheshin A, Rafaeli A, Bos N (2011) Anger and happiness in virtual teams: emotional influences of text and behavior on others’ affect in the absence of non-verbal cues. Organ Behav Hum Dec Process 116(1):2–16.
- Derks D, Fischer AH, Bos AE (2008) The role of emotion in computer-mediated communication: a review. Comput Hum Behav 24(3):766–785.
Paper not yet in RePEc: Add citation now
Druckman D, Olekalns M (2008) Emotions in negotiation. Group Decis Negot 17(1):1–11.
Ebner N (2011) Negotiating Via Email. In: Benoliel M (ed) Negotiation excellence: successful deal making. World Scientific Publishing, Singapore, pp 397–415.
- Ekman P (1992) An argument for basic emotions. Cogn Emot 6(3/4):169–200.
Paper not yet in RePEc: Add citation now
- Elfenbein HA, Ambady N (2002) On the universality and cultural specificity of emotion recognition: a meta-analysis. Psychol Bull 128(2):203.
Paper not yet in RePEc: Add citation now
- Elfenbein HA, Der Foo M, White J, Tan HH, Aik VC (2007) Reading your counterpart: the benefit of emotion recognition accuracy for effectiveness in negotiation. J Nonverbal Behav 31(4):205–223.
Paper not yet in RePEc: Add citation now
Filzmoser M, Hippmann P, Vetschera R (2016) analyzing the multiple dimensions of negotiation processes. Group Decis Negot 25(6):1169–1188.
- Fleiss JL (1981) Statistical methods for rates and proportions, 2nd edn. Wiley, New York.
Paper not yet in RePEc: Add citation now
- Folger J, Hewes DE, Poole MS (1984) Coding social interaction. In: Dervin B, Voigt M (eds) Progress in communication sciences. ABLEX, Norwood, pp 115–161.
Paper not yet in RePEc: Add citation now
- Friedman R, Anderson C, Brett J, Olekalns M, Goates N, Lisco CC (2004) The positive and negative effects of anger on dispute resolution: evidence from electronically mediated disputes. J Appl Psychol 89(2):369–376.
Paper not yet in RePEc: Add citation now
- Friedman RA, Currall SC (2003) Conflict escalation: dispute exacerbating elements of e-mail communication. Hum Relat 56(11):1325–1347.
Paper not yet in RePEc: Add citation now
- Geiger I, Parlamis J (2014) Is there more to email negotiation than email? The role of email affinity. Computer Hum Behav 32:67–78.
Paper not yet in RePEc: Add citation now
- Ghazi D, Inkpen D, Szpakowicz S (2010) Hierarchical versus flat classification of emotions in text. In: Proceedings of the NAACL HLT 2010, Association for computational linguistics, pp 140–146.
Paper not yet in RePEc: Add citation now
- Glikson E, Cheshin A, Kleef GAV (2018) The dark side of a smiley: effects of smiling emoticons on virtual first impressions. Soc Psychol Personal Sci 9(5):614–625.
Paper not yet in RePEc: Add citation now
- Goldberg SB (1998) Texoil. Dispute Resolution Research Center Negotiation Exercises. https://www.negotiationexercises.com/Details.aspx?ItemID=76 [02/28/17].
Paper not yet in RePEc: Add citation now
- Green AM (1997) Kappa statistics for multiple raters using categorical classifications. Proc 22nd Annu SAS User Group Int Conf 2(3): 4.
Paper not yet in RePEc: Add citation now
- Griessmair M, Hippmann P, Gettinger J (2015) Emotions in e-negotiations. In: Emotion in group decision and negotiation, Springer Netherlands, pp 101–135.
Paper not yet in RePEc: Add citation now
Griessmair M, Koeszegi ST (2009) Exploring the cognitive-emotional fugue in electronic negotiations. Group Decis Negot 18(3):213–234.
- Gupta N, Gilbert M, Di Fabbrizio G (2013) emotion detection in email customer care. Comput Intell 29(3):527–543.
Paper not yet in RePEc: Add citation now
- Gwet KL (2014) Handbook of inter-rater reliability: the definitive guide to measuring the extent of agreement among raters. Advanced Analytics, LLC, Arlington.
Paper not yet in RePEc: Add citation now
- Hancock JT, Gee K, Ciaccio K, Lin JMH (2008) I’m sad you’re sad: emotional contagion in CMC. In: Proceedings of the 2008 ACM conference on Computer supported cooperative work, pp 295–298.
Paper not yet in RePEc: Add citation now
- Harinck F, Van Kleef GA (2012) Be hard on the interests and soft on the values: conflict issue moderates the effects of anger in negotiations. Br J Soc Psychol 51(4):741–752.
Paper not yet in RePEc: Add citation now
- Hatta T, Ken-ichi O (2008) Effects of visual cue and spatial distance on exitability in electronic negotiation. Comput Hum Behav 24(4):1542–1551.
Paper not yet in RePEc: Add citation now
Hine MJ, Murphy SA, Weber M, Kersten G (2009) The role of emotion and language in dyadic e-negotiations. Group Decis Negot 18(3):193–211.
- Kahn JH, Tobin RM, Massey AE, Anderson JA (2007) Measuring emotional expression with the linguistic inquiry and word count. Am J Psychol 120(2):263–286.
Paper not yet in RePEc: Add citation now
- Kelly L, Keaten JA (2007) Development of the affect for communication channels scale. J Commun 57(2):349–365.
Paper not yet in RePEc: Add citation now
- Keltner D, Haidt J (1999) Social functions of emotions at four levels of analysis. Cognit Emot 13(5):505–521.
Paper not yet in RePEc: Add citation now
- Keltner D, Kring AM (1998) Emotion, social function, and psychopathology. Rev Gen Psychol 2(3):320.
Paper not yet in RePEc: Add citation now
Koeszegi ST, Pesendorfer E-M, Vetschera R (2011) Data-driven phase analysis of e-negotiations: an exemplary study of synchronous and asynchronous negotiations. Group Decis Negot 20(4):385–410.
Kopelman S, Rosette AS, Thompson L (2006) The three faces of Eve: strategic displays of positive, negative, and neutral emotions in negotiations. Organ Behav Hum Dec Process 99(1):81–101.
- Krippendorff K (1980) Content analysis. Sage, Beverly Hills.
Paper not yet in RePEc: Add citation now
- Kruger J, Epley N, Parker J, Ng ZW (2005) Egocentrism over e-mail: can we communicate as well as we think? J Personal Soc Psychol 89(6):925.
Paper not yet in RePEc: Add citation now
- Landis JR, Koch GG (1977) The measurement of observer agreement for categorical data. Biom 33(1):159–174.
Paper not yet in RePEc: Add citation now
- Lelieveld GJ, Van Dijk E, Van Beest I, Van Kleef GA (2013) Does communicating disappointment in negotiations help or hurt? Solving an apparent inconsistency in the social-functional approach to emotions. J Personal Soc Psychol 105(4):605–620.
Paper not yet in RePEc: Add citation now
- Lewicki RJ, Barry B, Saunders DM (2011) Essentials of negotiation. McGraw-Hill/Irwin, Boston, MA.
Paper not yet in RePEc: Add citation now
- Li W, Xu H (2014) Text-based emotion classification using emotion cause extraction. Expert Syst Appl 41(4):1742–1749.
Paper not yet in RePEc: Add citation now
- Manwaring M (2003) Lattitude.com, Harvard Law School, Program of Negotiation, Cambridge.
Paper not yet in RePEc: Add citation now
- Mehl MR, Pennebaker JW (2003) The sounds of social life: a psychometric analysis of students’ daily social environments and natural conversations. J Personal Soc Psychol 84(4):857.
Paper not yet in RePEc: Add citation now
- Morris M, Nadler J, Kurtzberg T, Thompson L (2002) Schmooze or lose: social friction and lubrication in e-mail negotiations. Group Dyn: Theory Res Pract 6(1):89.
Paper not yet in RePEc: Add citation now
- Morris MW, Keltner D (2000). How emotions work: the social functions of emotional expression in negotiations. Res Organ Behav, 22:1–50.
Paper not yet in RePEc: Add citation now
- Notini J (2008) Websurf negotiation. Berkeley Law School, Berkeley.
Paper not yet in RePEc: Add citation now
- Olekalns M, Druckman D (2014) With feeling: how emotions shape negotiation. Negot J 30(4):455–478.
Paper not yet in RePEc: Add citation now
Overbeck JR, Neale MA, Govan CL (2010) I feel, therefore you act: intrapersonal and interpersonal effects of emotion on negotiation as a function of social power. Organ Behav Hum Dec Process 112(2):126–139.
Parlamis JD, Geiger I (2015) Mind the medium: a qualitative analysis of email negotiation. Group Decis Negot 24(2):359–381.
- Pennebaker JW, Francis ME, Booth RJ (2001) Linguistic inquiry and word count: LIWC 2001. Lawrence Erlbaum Associates, Mahway.
Paper not yet in RePEc: Add citation now
- Pesendorfer EM, Graf A, Koeszegi ST (2007) Relationship in electronic negotiations: tracking behavior over time. Zeitschrift für Betriebswirtschaft 77(12):1315–1338.
Paper not yet in RePEc: Add citation now
Pesendorfer EM, Koeszegi ST (2006) Hot versus cool behavioural styles in electronic negotiations: the impact of communication mode. Group Decis Negot 15(2):141–155.
- Radicati Group (2016). Email statistics report, 2015–2019.
Paper not yet in RePEc: Add citation now
- Rice RE (1990) Computer-mediated communication system network data: theoretical concerns and empirical examples. Int J Man-Mach Stud 32(6):627–647.
Paper not yet in RePEc: Add citation now
- Riordan MA, Trichtinger LA (2017) Overconfidence at the keyboard: confidence and accuracy in interpreting affect in e-mail exchanges. Hum Commun Res 43:1–24.
Paper not yet in RePEc: Add citation now
- Robinson RL, Navea R, Ickes W (2013) Predicting final course performance from students’ written self-introductions: a LIWC analysis. J Lang Soc Psychol 32(4):469–479.
Paper not yet in RePEc: Add citation now
- Salovey P, Mayer JD (1990) Emotional intelligence. Imagin Cognit Personal 9(3):185–211.
Paper not yet in RePEc: Add citation now
- Schröder M (2003) Experimental study of affect bursts. Speech Commun 40(1):99–116.
Paper not yet in RePEc: Add citation now
- Shaver P, Schwartz J, Kirson D, O’connor C (1987) Emotion knowledge: further exploration of a prototype approach. J Personal Soc Psychol 52(6):1061.
Paper not yet in RePEc: Add citation now
- Sinaceur M, Kopelman S, Vasiljevic D, Haag C (2015) Weep and get more: when and why sadness expression is effective in negotiations. J Appl Psychol 100(6):1–25.
Paper not yet in RePEc: Add citation now
- Smith CA, Lazarus RS (1990) Emotion and adaptation. In: Pervin LA (ed) Handbook of personality: theory and research. Guilford Press, New York, pp 609–637.
Paper not yet in RePEc: Add citation now
Srnka KJ, Koeszegi ST (2007) From words to numbers: how to transform qualitative data into meaningful quantitative results. Schmalenbach Bus Rev 59:29–57.
- Strapparava C, Mihalcea R (2008) Learning to identify emotions in text. In: Proceedings of the 2008 ACM symposium on applied computing, ACM, New York, pp 1556–1560.
Paper not yet in RePEc: Add citation now
- Tausczik YR, Pennebaker JW (2010) The psychological meaning of words: LIWC and computerized text analysis methods. J Lang Soc Psychol 29(1):24–54.
Paper not yet in RePEc: Add citation now
- Thompson L, Nadler J (2002) Negotiating via information technology: theory and application. J Soc Issues 58(1):109–124.
Paper not yet in RePEc: Add citation now
- Tov W, Ng KL, Lin H, Qiu L (2013) Detecting well-being via computerized content analysis of brief diary entries. Psychol Assess 25(4):1069–1078.
Paper not yet in RePEc: Add citation now
- Trevino LK, Lengel RH, Daft RL (1987) Media symbolism, media richness, and media choice in organizations a symbolic interactionist perspective. Commun Res 14(5):553–574.
Paper not yet in RePEc: Add citation now
- Van Kleef GA (2009) How emotions regulate social life: the emotions as social information (EASI) Model. Curr DirPsychol Sci 18(3):184–188.
Paper not yet in RePEc: Add citation now
- Van Kleef GA, De Dreu CK, Manstead AS (2010) An interpersonal approach to emotion in social decision making: the emotions as social information model. Adv Exp Soc Psychol 42:45–96.
Paper not yet in RePEc: Add citation now
- Walther JB (1992) Interpersonal effects in computer-mediated interaction a relational perspective. Commun Res 19(1):52–90.
Paper not yet in RePEc: Add citation now
- Walther JB, D’Addario KP (2001) The impacts of emoticons on message interpretation in computer-mediated communication. Soc Sci Computer Rev 19(3):324–347.
Paper not yet in RePEc: Add citation now
- Walther JB, Parks MR (2002) Cues filtered out, cues filtered in. Handb Interpers Commun 3:529–563.
Paper not yet in RePEc: Add citation now