Flip

Portland > rooftop deck > 🔥AI debates > new friends. The last 24 hours did not disappoint! Now…I’m coming back to the PNW next month, this time Seattle for Week 1 NFL action. 49ers @ Seahawks, Sep 7 If you lead CX for a brand where the phones never stop ringing, and you like your football loud and your conversations louder, I’ve got a VIP seat for you. DM me before spots are gone!

Los Angeles We’re closing out summer with the CX event of the year. No stages. No vendor booths. No bloated panels. Just real conversations with the people building the future of customer experience. 🚨 70+ CX and digital leaders already confirmed 🧠 Morning: Fireside chats with Nestlé Purina, OLLY, Campbell’s, Pharmavite & more 🌮 Afternoon: Gourmet Mexican lunch by José Andrés 🌅 Evening: Sunset cruise in Marina del Rey If you’re in eComm, retail, or customer care, and you care about what’s next, you belong on the boat. DM me for the Partiful link before it fills. Huge thanks to our partners at SOCAP, KODIF, OrderProtection.com, Peak Support and Flip for making this happen. Let’s make this one to remember 🛥🛥🛥🛥🛥

Is it just me, or should top-tier CSM support from our partners be non-negotiable when you work in Customer Experience? Like the kind that lights your ideas on fire, solves problems, and makes the journey fun...because a good CSM isn’t just support, it’s innovation. Help me cook in the kitchen vibes!!! I am so grateful to these beautiful minds below as my incredible CX team, Ashley H., Alana Benavides & Colin Waters, run full steam ahead into everything Q4: Jeff Robie – Flip Kashane Denton – MaestroQA Aaron Spence – NoFraud Corey Walker – Kustomer Oscar Omar Medina Madrid & Mercer Smith – Boldr Bailey N. – Frate Returns Molly Meetz & Tanner McAllister – Corso Benji Stone – DigitalGenius Larry T. – parcelLab (good at everything, apparently) Oops… did I just sneak some of our new tech partners into this list? 😉 And yes, I may have broken the algorithm with all this tagging… but what can I say? We all like a little attention. 🤣

Looks like we’re going to need a bigger boat 👀 60+ CX and Ops leaders are already RSVP’d for next week’s AI Summit + Boat Cruise, representing some of the most iconic retail, DTC, wellness, and beauty brands in the country. We’ve got people flying in from across the country just to attend. If you’re in LA and working in CX, eComm, and Ops you don't want to miss this. 🧠 Morning: AI Summit at The Shay in Culver City 🍽️ Lunch: Jose Andres' rooftop 🌅 Evening: Marina Del Rey sunset cruise with the best minds in biz Even with the expanded guest list we're keeping this intimate. No fluff or panels that make you check your phone. Just real conversations with people building the future of customer experience and great times with the best people in the space. DM me if you want in!

Portland people! What are you doing tomorrow late afternoon and do you want to hang out with us at The Departure in downtown PDX? Kristina Keene, Sam Krut and Evan Lasiewicz will be there representing Team Flip, and we're cohosting with Gorgias, and Inevitable Agency. No selling. Just drinks, great food, and fantastic company. So if you're in CX at a retail/ecomm brand and want to join us, DM me and I'll send you the link to get on the list. 😋 😎 🚀 📞 #customerexperience #cx #portland #PDX #retail #ecomm #brands

LA CX & Retail eComm crew, clear your calendars for August 14. You’re not gonna want to miss this. We’re bringing the SOCAP International AI Summit to Los Angeles next Thursday, and it’s not your typical name-tag-and-lanyard snoozefest. I’ve been to those… we all have. This is different. This is a full-on, all-day experience built for people who actually care about customer experience and brand growth. No BS. Just real value. 🎙️ Morning – Real talk, real leaders. We're kicking things off at The Shay Hotel with fireside chats featuring the brains behind Nestlé Purina, Campbell’s, Pharmavite, Ghost, Liquid I.V., and OLLY. Forget the fluff, expect smart takes, bold moves, and hard-won lessons straight from the trenches. 🍴 Midday – Say goodbye to boring conference lunches. We’re taking over José Andrés’ restaurant for an intimate, vibey, and ridiculously delicious experience. No buffet lines here. Just great food and even better company. 🌊 Evening – Sunset cruise vibes. Ditch the suits, leave the sales pitches at the dock, and join us for good people, real conversations, and that magical golden-hour energy. Trust me, if you’ve never networked on a boat in Marina del Rey…this is your chance to change that. It's pretty epic. This is invite-only, and spots are disappearing faster than you can say "AI-powered CX." DM me ASAP if you want in - or tag someone in CX or retail eComm who absolutely needs to be in that room (or, even better, on that boat!). Let’s make sure everyone is talking about the LA stop. Who's in? #retail #aisummit #ecommerce #cx

Portland friends! Can I buy you a drink and some bacon fried rice on Friday?!? Flip, Gorgias, and Inevitable Agency are hosting a little something at The Departure downtown and want to meet alllllllll the local CX friends there. I'm new to town, and what can I say - I got so excited to be here I decided we needed to throw a little party at a super cool rooftop restaurant that looks like a spaceship and boasts incredible views. Let's meet there, yeah? DM me to get on the list 😎 ✌🏻

Happy National Underwear Day. ...only at Tommy John can I kick off a post with that. While Tommy John underwear is exceptional, it’s our CX agents I want to spotlight today. Yesterday, they caught a potential issue before it became a problem, and honestly, that kind of thing happens all the time. It reminded me how easy it is to take that kind of insight for granted, and how important it is to stay close to and really listen to our team. If you're only listening to customer feedback, you're not getting the full picture. And if you're not checking in with your agents, you're missing some of the fastest, most actionable insights you’ve got. Stay close. Ask questions. Get their take. It makes all the difference. Grateful for our team. Always.

Yachts > conference calls We’re setting sail for the party of the year: golden hour, good vibes, glasses clinking, all at sea. Morning: AI Summit with killer speakers + a gourmet lunch Evening: Sunset networking with CX icons… ON A BOAT DM me for RSVP links if you’re ready to cruise like a Flippin’ legend 🌅🛥️

🪨📄✂️ It’s time to go down the funnel with Kristina Keene - Director of Brand & Content at Flip - in this episode of Video Brothers #RockPaperFunnel. Ever meet someone who dips chicken wings in ice cream?! Kristina is a character... and an awesome one at that. There's no one like her in terms of how she views the world creatively or her sense of humor. Kristina's quest to turn Flip into the most memorable AI voice product on the planet has been incredible to watch as Flip continues to grow and stand out as one of the most memorable AI brands out there. Kristina is helping Flip lead from the front in terms of how important a brand you can't forget is. Flip transforms CX experiences into dialed-in, AI-powered 'voice' moments that are blowing the doors off of what's possible with ecommerce, healthcare, transportation, and more. On top of that, they're doing all of this in an incredibly fun and memorable way... just look at their mascot! Watch the full episode here and drop a comment if: ➡️ You’ve got a Q for Kristina ➡️ You know a B2B CEO/CMO or marketing guru bold enough to face the funnel Let’s go. Stay sharp. Stay weird. And above all… stay memorable. Follow our page at RockPaperFunnel.com for more. Made with ❤️💛💙 by Video Brothers