How AI reduced support tickets by 67% for TechCorp

View profile for Alexander Sterling

AI Automation Strategist | Cutting SaaS & E-commerce Support Costs 60%+ | Scaling Revenue 35%+ for African Scale-Ups

📊 CLIENT WIN: How we reduced support tickets by 67% in just 21 days for a SaaS company. THE CHALLENGE: TechCorp was overwhelmed with 200+ daily support tickets, with response times hitting over 8 hours. This was draining their team and hurting customer satisfaction. THE SOLUTION: → Implemented an AI-powered macro system → Created intelligent routing workflows to sort tickets automatically → Built a self-service knowledge base integration THE RESULTS: ✅ 67% reduction in ticket volume ✅ 2.3-hour average response time (down from 8+) ✅ 94% customer satisfaction maintained ✅ Support team was freed up to focus on complex issues What's the biggest automation challenge your team is facing right now? I'm always open to discussing strategies. #AIAutomation #CustomerSupport #SaaS #BusinessGrowth #AI

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