How Floatbot.AI and NAMIC boost mutual insurers with AI

On the latest FNO: InsureTech episode, Kyle Geoghan, Indemn's CEO, points out that the most valuable generative AI use cases in insurance today are practical: providing easier access to information and products. AI agents can now generate quotes in natural language and perform real-time underwriting. They already replace 30–40% of the repetitive questions that underwriters and CSRs face each day, freeing specialists for more complex work. Yet, implementing these solutions comes with real-world obstacles: • Compliance risks are significant • Distribution across channels—direct, broker, affinity—remains complex • Insurance experience is essential; “If you don’t have insurance experience, you’re not going to build that platform to scale the way insurance companies need it to” Innovation occurs through trial, informed by deep industry knowledge. Often, it takes several iterations to find what works—expertise narrows the gap between attempt and success. What do you see as the most urgent, practical AI use case in insurance today? 🎧 Tune into the full episode for more: https://lnkd.in/diBFVE9J #Insuretech #Insurtech #CustomerExperience #AIInInsurance #FNOInsureTech #WorkflowAutomation

AI Agents = A New Era for Insurance Operations Imagine an insurance company receiving hundreds of broker submissions daily, each packed with ACORD forms, loss runs, and supplemental documents. The underwriting team is buried in PDFs, manually extracting history, coverage limits, and renewal dates. Now imagine this instead: ✅ An AI Agent powered by Docugami automatically reviews every submission. ✅ It extracts key data from ACORD forms and loss runs, flags missing information, and routes clean, structured data directly into the underwriting system. ✅ It alerts the team when a submission is incomplete or inconsistent, before it slows down the process. No more manual review. No more bottlenecks. Just intelligent automation. Docugami’s AI Agents read and understands documents. They turn unstructured data into actionable insights, enabling faster decisions, better compliance, and stronger broker relationships. This is the future of insurance operations: Smarter workflows. Cleaner data. Happier teams. #AIAgents #InsurTech #DocumentIntelligence #ACORDForms #LossRuns #UnderwritingEfficiency #InsuranceInnovation #Automation

This combination of meaningful technology along with our top insurance brokerage talent is what really sets us apart.

Kyle Geoghan, CEO and co-founder of Indemn, describes how their AI agents are moving beyond basic chat to handle daily front-line insurance operations. AI agents now generate quotes by collecting key data, guide applicants step by step through underwriting, generate certificates, and support first notice of loss (FNOL) processes. Notably, right now they can replace 30–40% of the repetitive questions that underwriters and CSRs field each day. Ongoing work includes building API integrations with policy administration systems, so brokers can check customer status or handle payments directly. Indemn’s long-term goal is to let clients fully build and manage their own AI agents—the platform is about halfway there, with clients already able to create and oversee agents as new capabilities roll out and the system evolves daily in response to real-world use. Which of your repetitive tasks would benefit most from AI support? Share your perspective below. 🎧 Tune into the full conversation today: https://lnkd.in/diBFVE9J #Insuretech #Insurtech #CustomerExperience #AIInInsurance #FNOInsureTech #WorkflowAutomation

📊 Insurance leaders face growing pressure to do more with less. High claims volumes, complex underwriting, and generic policy renewals all put pressure on teams while customers expect speed, accuracy, and personalization. With Flowable’s Agentic AI agents, insurers can: ✅ Triage and process claims faster, with fewer errors ✅ Surface risk insights for underwriting automatically ✅ Personalize policy renewals to improve customer retention ✅ Free up staff to focus on complex, high-value cases The result? Faster turnaround, improved customer experience, and scalable operations without growing headcount. Learn more via the link below #Insurance #AgenticAI #Claims #Underwriting #Renewals #CustomerExperience #dynamiccasemanagement #Flowable https://lnkd.in/duSkT85a

The insurance industry is entering a new era—one defined not by marginal gains, but by structural transformation. 𝗧𝗮𝗸𝗲 𝗮𝗻 𝗶𝗻𝘀𝗶𝗱𝗲 𝗹𝗼𝗼𝗸 𝗮𝘁 𝘁𝗵𝗲 𝗹𝗮𝘂𝗻𝗰𝗵 𝗼𝗳 𝘁𝗵𝗲 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆’𝘀 𝗳𝗶𝗿𝘀𝘁 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝗶𝗻𝗴 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺: a purpose-built AI ecosystem designed to power faster, more accurate, and fully auditable decisions across underwriting and claims. https://lnkd.in/g25sn7wC

Insurance, reimagined with AI. Watch how a customer seamlessly files a claim through an AI-driven Q&A chat, auto-generated by FlowX.AI from the insurer’s existing application. On the other side? A real-time claims portal that enables employees to review and approve instantly. From customer to back office, end-to-end claims management, smarter, faster, with FlowX.AI.

The AI Business Value Chain Reaction Insurance Can’t Afford to Ignore: New Majesco research proves GenAI and Agentic AI are redefining underwriting, policy, billing, claims, and loss control – the new battle lines of insurance https://ow.ly/Wgbr50WX40p #InsuranceInnovation #GenAI #AgenticAI #DigitalInsurance #InsurTech #Transformation #InsuranceTrends #Underwriting #Claims #Billing #LossControl #Majesco #FutureOfInsurance #Technology #YourNextNow

AI and GenAI are critical for modern insurance industry operations. With rising operational costs, increased risks, talent shortages, outdated technology and profitability challenges straining insurers’ financial performance, competitiveness and growth, AI and GenAI are poised to transform every aspect of the business. By enhancing the performance of individual business tasks—claims adjudication, underwriting, policy servicing, fraud detection—AI generates efficiencies that compound across the enterprise. What begins as isolated improvements in task execution becomes a strategic multiplier that drives competitive advantage, agility, and long-term profitability. This thought leadership report outlines how insurers must set forth a strategy to capture the full value of AI—GenAI and Agentic AI—across the entire business operation to achieve cost efficiencies and productivity that will drive down expense ratios, enhance customer engagements, and more. It provides a business value framework based on real use cases and benchmarked efficiencies for both P&C and L&AH that can be used to assess the business value and impact for your organization.  In a competitive and fast-evolving market, insurers must select the right partner and embrace GenAI and Agentic AI to redefine what it means to be agile, customer-centric, and future-ready. It will reduce operational costs, improving expense ratios and profitability. It will improve product pricing due to lower expenses that will create market competitiveness and growth. It will help attract, retain and onboard the best talent as we see 40% of the insurance workforce retire. It will improve customer and agent experiences by empowering the front-line with the information they need to deliver quality and consistent service. The time to invest is now, and the business value will grow rapidly and exponentially over time. Majesco is leading the industry in the use of AI, GenAI and Agentic AI.  Megan Kuczynski Sabine VanderLinden Lisa Wardlaw Christopher Frankland 🌎 Nigel Walsh Adrian Jones Bryan Falchuk Peter Miller Monique Hesseling Robert McIsaac, FLMI, LLIF, MBA Sri Ramaswamy Bobbie Shrivastav, MBA, PMP, PMI-ACP, CSM Jeff S. Florian Graillot Evan Kirstel Robin Roberson Robin Merttens Dr. Robin Kiera

Exploring why AI faces roadblocks in the insurance sector: cultural habits and operational barriers. Delve deeper here: https://lnkd.in/edvZvbcE #InsuranceInnovation #AIChallenges #Insurtech