Taking enough Time: back to the basics of the AI summit
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The document describes the process undertaken by Nextel to conduct an AI summit over several months. It involved taking time at each stage, including 20 hours to define the work with top management, 2 days to build an empowered steering committee, 1000 hours for individual interviews to spread the inquiry, 2 weeks to analyze the data from interviews, and 2 days for leaders to learn from the process. Taking the time at each stage helped Nextel build consensus around priorities and foster collaboration, engagement and innovation across the organization.
Taking enough Time: back to the basics of the AI summit
- 1. Taking'Enough'Time'' Back'to'Basics'of'the'AI'Summit'' Mauricio'Puerta'(Universidad'Esan)' Isabel'Wong'(Atrever'Consultores)'
- 2. Co#construc*on+of+a+new+ organiza*onal+reality+requires+*me+ 1. to'define'the'work' 2. to'build'an'empowered'steering' commiHee'' 3. to'spread'the'inquiry' 4. to'make'meaning'of'the'inquiry' 5. to'hear'everybody'in'the'room' 6. to'learn'from'the'process''
- 3. Taking'(me'to'define'the'work' 20'hours'' NEXTEL&VIBRA& in'individual'conversaPons'with'members'of'top' management'team''' 2Qdays'' offQsite'meePng'with'top'management'team'to'idenPfy' prioriPes' ' ' EffecPve'acPon'requires'clarity'of'intenPon'' ' Slowing'down'the'decisionQmaking'process' and'taking'Pme'to'define'the'work'before' acPng'helps'you'effecPvely'respond'to'the' needs'of'the'organizaPon.' ' '' “I+am+happy+because+we+have+now+a+focus+and+a+clear+ opportunity+to+do+something.++Before+we+had+very+ confusing+ideas.++Now+we+have+reached+a+consensus+about+ our+priori*es.++Now+we+have+guidelines+to+allocate+our+ resources.”+(VP+of+Opera*ons)+
- 4. Taking'(me'to'build'an'empowered'Steering' Commi8ee' 2'days' PASIÓN&POR&CREAR&NEXTEL& offQsite'AI'learning'session' 3'weeks' preparaPon'and'delivery'preQSummit+ ' The'key'to'an'empowered'steering' commiHee'is'the'development'of'a'sense' of'ownership'of'the'process.''' ' 'to'learn,'to'pracPce'and' to'adapt'AI' ' '“We+have+learned,+during+these+past+months,+ how+to+take+responsibility+and+ac*on+of+a+ project+that+involves+the+en*re+organiza*on.++ Usually+only+the+leadership+team+conducts+this+ type+of+efforts.+But+this+*me+we+did+it+together,+ collabora*ng+across+func*onal+areas+and+ hierarchical+lines”.++(Second+line+manager+HR)'' '
- 5. Taking'(me'to'spread'the'inquiry' 1000'hours' One'on'one'and'group'interviews' ' If'we'really'believe'that'‘words'create'worlds’'and'that'we'coQ create'the'organizaPon'through'the'conversaPons'we'have,' the'language'we'use'and'the'stories'we'share,'then'it'is' essenPal'to'take'the'Pme'to'involve'a'criPcal'mass'of'the' organizaPon'to'begin'a'new'conversaPon.'' + “Par*cipa*ng+in+the+inquiry+has+allowed+me+ to+hear+amazing+and+beau*ful+stories.++I+feel+ I+am+budding+again+aPer+many+years.++I+ have+renewed+apprecia*on+for+the+company+ and+its+people.”++(Second+line+manager+IT)+ '
- 6. Taking'(me'to'make'meaning'of'the' inquiry'together' 2'weeks' organizing'data' 20'hours' themaPc'analysis'of'interviews' ' It'is'essenPal'to'take'the'Pme'to'discover'the'themes'and'the' language'manifested'through'the'interviews,'so'it'informs'the' construcPon'of'the'interview'guide'and'the'structure'of'the' Summit.'' + “Now+I+am+clear+about+what+brings+life+to+our+company.++I+ know+now+the+specific+areas+I+need+to+aSend+to+sustain+and+ foster+a+culture+of+passion+to+create+Nextel.”+(VP+of+HR)++
- 7. CoQconstrucPon'of'themes' Priori(es'of'Top' Themes'by'Steering' Management'Group' Commi8ee' 1. the'need'to'develop' 1. What'connects'you'to' organizaPonal'capacity' Nextel' to'face'new' 2. Building'Nextel'daring' commercial'and' the'impossible' technological' challenges'' 3. The'development'of'our' people'is'our'success' 2. the'need'to'empower' the'second'line'of' 4. Nextel’s'generaPve' managers' sinergy' 3. the'need'to'foster' 5. At'the'forefront'of' employee'engagement'' tecnological'soluPon' NEXTEL&VIBRA& PASIÓN&POR&CREAR&NEXTEL& '
- 8. Taking'(me'to'hear'everybody'in'the' room' 2'hours' One'on'one'interview' 60'Tables' Heard'during'the'first'day' 25'provocaPve'proposiPons' Heard'during'the'2nd'day' 45'prototypes' Presented'during'the'third'day' ' AI'summit'is'an'act'of'coQcreaPon'through'conversaPon'and'it' requires'all'stakeholders'to'seed'the'collecPve'work.'Taking'Pme'to' converse'and'hear'all'voices'creates'a'virtuous'cycle'leading'to'the' formaPon'of'a'collecPve'affect'and'images'for'acPon.'' ' “I+have+come+to+realize+something+I+had+never+even+imagined.++Our+ people+have+the+wisdom,+the+crea*vity,+and+the+passion+to+respond+ to+the+big+challenges+we+have+ahead.++I+do+not+understand+why+have+ we+relied+for+so+long+solely+on+external+consultants+when+we+have+ all+this+talent+in+our+own+home.”+(VP+of+Marke*ng)'
- 9. Taking'(me'to'learn'from'the'process' 2'days' MeePng'on'lessons'learned' ' ' AI'summit'is'a'significant'an'Learning'opportunity'for'the' organizaPon'and'its'leaders' ' ' The'result'was'a'reported'shi'in'the'mindset'of'some'of' these'leaders'about'their'own'way'of'leading,'and'a'set'of' pracPces'to'foster'innovaPon,'collaboraPon'and'engagement' at'mulPple'levels'of'the'organizaPon.'
- 10. Closing'Reflec(ons' • Taking'enough'Pme'is'not'an'easy'task'in'the' mist'of'so'many'compePng'organizaPonal' prioriPes.''' • Taking'Pme'is'an'intenPon'that'requires'full' commitment'from'all'the'people'involved'and' needs'to'be'constantly'negoPated.''' • If'this'intenPon'is'upheld'from'beginning'to' end'the'organizaPon'will'harvest'significant' rewards,'as'we'saw'with'Nextel.'
- 11. Epilogue' MIDDLE'MANAGERS' TOP'MANAGEMENT'GROUP'