![RESUME
ANSONBIJU PA
Mob: +9710569338062
E-mail:ansonbijupa@gmail.com
Objective
Highlyaccomplishedadministrative professional with above twoyears’ workexperience.Demonstrated
skillstoperformundertremendouspressure tomeetorganizational objectivesduringtightdeadlines
and dealingwithchallengingopportunities.Aneffective leader,resourceful,committedandresults-
orientedaswell asadaptive bynature withstrongleadership,teamworking,communication,public
relations,interpersonal andmulti-taskingalongwithprofessional businessstyle.
Educational Background
Master of Business Administration(M.B.A) -2012from St. Aloysius College, Mangalore, India
Bachelor in Business Management (B.B.M) -2010from St. Aloysius College, Mangalore, India
Higher Secondary Examination- Plus Two- 2007fromSacred Heart, Higher Secondary
Examination Board Mangalore, India
General Education- Secondary School Leaving Certificate [S.S.L.C] – 2005fromJagadeeshwara
School Department Karnataka, India- 2005
Project details-Summary of Projects undertaken during various course
Professional experience
A.
Company : HI PowerSupportCenterPvt.Ltd(GamingSupport)
Designation : E-Service Associate andMentor- Email Support
Duration :August2014 – October2015
Responsibilities:
Providing both technical and non-technical resolution by email to the tickets raised by
customers playing clash of clans through Help shift.
Mentoring the new agents replying tickets and guide them to provide correct information.
Focusing on their Customer handling skills and giving inputs to improve their skills.
Also guided to type correct English with correct grammar and punctuation.
Conducting feedback sessions on tickets taken by the agents and discussing their doubts and
weak points
Providing all the information regarding in-game queries to the customers.
Providinginformationtothe customers in response to inquiries, concerns, and requests about
Game.](https://image.slidesharecdn.com/22c949aa-4a6f-4443-bf91-6176a5885ec7-151025192429-lva1-app6892/85/Anson-D-1-320.jpg)
Anson D
- 1. RESUME ANSONBIJU PA Mob: +9710569338062 E-mail:ansonbijupa@gmail.com Objective Highlyaccomplishedadministrative professional with above twoyears’ workexperience.Demonstrated skillstoperformundertremendouspressure tomeetorganizational objectivesduringtightdeadlines and dealingwithchallengingopportunities.Aneffective leader,resourceful,committedandresults- orientedaswell asadaptive bynature withstrongleadership,teamworking,communication,public relations,interpersonal andmulti-taskingalongwithprofessional businessstyle. Educational Background Master of Business Administration(M.B.A) -2012from St. Aloysius College, Mangalore, India Bachelor in Business Management (B.B.M) -2010from St. Aloysius College, Mangalore, India Higher Secondary Examination- Plus Two- 2007fromSacred Heart, Higher Secondary Examination Board Mangalore, India General Education- Secondary School Leaving Certificate [S.S.L.C] – 2005fromJagadeeshwara School Department Karnataka, India- 2005 Project details-Summary of Projects undertaken during various course Professional experience A. Company : HI PowerSupportCenterPvt.Ltd(GamingSupport) Designation : E-Service Associate andMentor- Email Support Duration :August2014 – October2015 Responsibilities: Providing both technical and non-technical resolution by email to the tickets raised by customers playing clash of clans through Help shift. Mentoring the new agents replying tickets and guide them to provide correct information. Focusing on their Customer handling skills and giving inputs to improve their skills. Also guided to type correct English with correct grammar and punctuation. Conducting feedback sessions on tickets taken by the agents and discussing their doubts and weak points Providing all the information regarding in-game queries to the customers. Providinginformationtothe customers in response to inquiries, concerns, and requests about Game.
- 2. Diagnose and resolve technical issues involving internet connectivity, device specification, loading issues and device crashes. Checkingpaymenttransactiondetails,transferringgemstothe customer’s game and escalating refund issues. Handling escalation tickets for lost villages, user name change and switch accounts. Identifying and escalating priority issues as per Client specifications. Forwarding in-game suggestions for improvement provided by customers to TL. Organize ideas and communicate to TLs, Managers for better game features. Providing resolution to device performance issues for playing clash of clans. B. Company : CognizantGlobal ServicesPvt.Ltd Designation : Mortgage ProcessAssociate Duration : January2013 – March 2014 Responsibilities: ReviewingBorrowers’loanapplicationsandrelateddocumentstoensure comprehensivenessof data, confirming information listed on application. Day to day activitiesinvolvesbothapplication support and process support, by interacting with multiple sub-processes and support partners. Ensure to process all follow ups and meet the timelines. Monitor, coach and direct a team to meet department objectives, standards and goals. Participate in process improvement processes within the department. C. Company : C.C.DevelopersMangalore Designation : Coordinator Duration : June 2012 – December2012 Responsibilities: Reviewing the books of account receivable and account payable. To interact with every department heads and to follow up with their day to day work. Participated in Bombay and Pune exhibition for promotion activities. Participated in TMA Pai hall Mangalore exhibition. Given presentation to sales department about the apartment and made it successfully. Effectively taken part in group discussion and in team meetings. Interacted with Media and add agencies for Advertisement. Efficient enough to do multi-tasking and meet deadlines. Ability to take initiatives and work independently. Positive attitude with excellent time management skills.
- 3. D. Dec 2011-May2012: “HH Ceramics”inMangalore,Karnataka,India Brief Description: the projectfocused on solving the problem faced by the company regarding reducing drying time and space of ceramic products E. June 2011-July 2011: “Retail lendingschemes”in KarnatakaBank,Shimoga,Karnataka,India Brief Description: the projectfocusedonhelpingthe bankdevise strategiestopopularize retail bankingtothe visitingcustomers. F. Acquisitionof Jaguar&Roverby TATA: IsTATA able to manage andestablish the brandsthattheyhave acquired. Skills Dynamic Professional o Successfully prioritize and multitasking while wearing many hats. Result Oriented o Demonstrated recordof highperformance standards,including attention to schedules, deadlines, budgets & quality of work. Motivated & Self-Reliant o Establish the ability to execute task independently and as a team member. Sociable and Friendly Nature o Demonstrates competence and pose in professional & social setting and can get along well with others. Self-Confident o ‘Go get it’ Attitude Positive Thinker o Goal orientedstrategistwhose confidence, perseverance and positive nature promote success. Rewards and Achievements Assistant Management Club Secretary, AIMIT Active participant of sports like rugby, shot put ,volley ball, swimming, basketball, throw-ball, football, badminton, and chess Attended a seven days Rural-Exposure camp at the end of first semester Attended Karnataka: Export Vision-2020, a one day seminar on import-export scenario. Attended National Level HR Conference- “Talent Management” Held at AIMIT. Active Member of Hindi Sangha ( PUC Level) State level Shot put Player State level Volley ball
- 4. Computer Proficiency MS Office (Word, Excel, Power Point), Email & Internet Applications. Personal Information Date of Birth:01/January/1990 Sex : Male Marital Status:Single Nationality:Indian Passportno:M4495770 LinguisticAbilities:English,Hindi,Malayalam,Kannada,Tulu,Konkani&Tamil VisaStatus:VisitVisa I hereby declare that all the above mentioned information are true and correct to the best of my knowledge and belief. Place: Dubai Yours Sincerely, ANSONBIJU PA