Usability Testing of the Czech Post Mobile Application (Case study)
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This case study discusses usability testing of the Czech Post mobile application. Several test participants of varying ages used the app and provided feedback. Younger participants under age 40 were more comfortable exploring the app's features, while older participants age 40 and above were less familiar with their mobile phones in general. The testing uncovered opportunities to improve the intuitiveness and discoverability of features in the Czech Post app.
Usability Testing of the Czech Post Mobile Application (Case study)
- 1. Case Study Usability Testing of the Czech Post Mobile Application Michal Maňák UX specialist
- 3. „...If I can’t reach somewhere I hold the phone in one hand, helping with other...“ Test participant
- 5. „Version? I use something from Apple …“ Test participant
- 6. Search engines vs. App markets
- 7. „…This is where they sell things for smartphones and where I can see what I already have in my cellphone… I don’t expect Czech Post here…“ Test participant
- 10. "...I don’t see a similar option, ... oh, I see it now ...” Test participant
- 13. "... I would choose my current location, I know it’s under this button ..." Test participant
- 15. "... here, I would like to download the list of post offices ..." Test participant
- 16. Tap Pinch / Spread Flick
- 18. „… I click on it…“ Test participant
- 19. People who are 40 and older don’t know and don’t explore features of their mobile phones.
- 20. People younger than 40 years have better orientation in their mobile phones – they explore their features.