InSync10 Cerebos_DSI - Mobility
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Cerebos implemented Oracle's JD Edwards EnterpriseOne Service Order Processing and DSI's dcLINK MOBILEApps to mobilize its field service technicians. The new mobile solution allows technicians to complete service orders, invoice customers, and manage inventory on handheld devices. Cerebos has seen positive results, including reduced time-to-invoice, improved technician utilization, and administrative savings.
InSync10 Cerebos_DSI - Mobility
- 1. Cerebos Mobilizes Field Service and Keeps Coffee Brewing Dave Rogers / Johann Poppenbeck Cerebos / Data Systems International® Tuesday August 17th 2010 The most comprehensive Oracle applications & technology content under one roof
- 2. Cerebos Delivering The Best Coffee Experience: • Quality roasted coffee beans • Well trained Coffee Barista • Serviced coffee machine and grinder 2
- 3. Cerebos Espresso Mechanics • Investment to support growth of specialized coffee machine service business • Servicing coffee machines sold and on loan from Cerebos • Service of non-Cerebos machines 3
- 4. Cerebos Primary objectives: • Reduce paperwork volume and handling • Reduce time-to-invoice • Keep service team on the road – remove need to return to base • Improve service support to customer • Improve management of spare parts 4
- 5. Cerebos Oracle’s JD Edwards EnterpriseOne Service Order Processing: • Order creation for multiple service order types • Supports warranty agreements • Allows for scheduling by technician • Provides full service history • Fully integrates with Inventory, Accounts Receivable, Accounts Payable and General Ledger 5
- 6. Cerebos dcLINK® MOBILEApps™ • Replicates E1 service application • Leverage from existing investment in dcLINK® applications • Ease of adoption • ROI 6
- 7. Cerebos Technical Implementation: E1 Business Data • E1 – no changes • dcLINK® scripting to filter data synchronised dcLINK® Transaction • Handhelds – VPN connection Server • Mobile Application – vanilla Mobile Service RF Applications Barcode scanners Scanners 7
- 8. Cerebos Training and Support: • Technical support and training delivered by DSI® • Business Analyst and key business user included in set up and testing • Office based processing transitioned to field based service technicians 8
- 9. Cerebos Results: • 8 handhelds active in Australia • Roll out of 6 additional units in NZ in progress • Positive feedback from service technicians - “Extremely user friendly and simple” 9
- 10. Cerebos Results: • Reduced time-to-invoice by up to 30 days • Reduced invoice errors to zero • Administration savings – 1 FTE • Improved spare parts inventory control – reduced write offs • Improved technician utilization • Improved data accuracy and statistics 10
- 11. Mobile Application Platform STANDARD ERP INTEGRATIONS EnterpriseOne Business Services / JAS Connector / XML STANDARD, OPTIMIZED ENTERPRISE INTERFACES TranServer™ Plus call any E1 business function or exposed API © Data Systems International. Inc. 2010. All rights reserved v20100528
- 12. Mobile Application Platform •PREBUILT •SUPPORTED •MOBILE 400+ enterprise processes 20+ enterprise versions Get_Item PrintLabel 1900+ supported workflows Valid True Packaged Applications: ? Asset Management False … Attendance & Labor TranBuilder™ Mobile Sales Mobile Service Mobile Proof of Delivery Mobile Inventory Mobile PO Management Mobile Time & Expense © Data Systems International. Inc. 2010. All rights reserved v20100528
- 13. Mobile Application Platform Integration to Other Systems •Flexible •Easy to integrate Enterprise Labeling Software Conveyors, Carousels, PLCs TranBuilder™ Pick-to-Light Systems Automated Storage & Retrieval Systems Scale Integrations © Data Systems International. Inc. 2010. All rights reserved v20100528
- 14. Mobile Application Platform TranCollector™ Remote Sales: Customer Account Inquiry: Component Tablet Ruggedized Scrap: BlackBerryConfirm: ®, Pick ®, iPhone Remote Delivery: Browser-enabled devices Handheld Terminal Touch Screen PC Rugged Mobile Device © Data Systems International. Inc. 2010. All rights reserved
- 15. Mobile Application Platform Broad Device Support Integrations Standard ERP Interfaces Processes Pre-Built Process Workflows Packaged Applications & Components © Data Systems International. Inc. 2010. All rights reserved v20100528
- 16. Mobile Application Platform Mobile Application Platform Our Platform. Yo u r D a t a . Mobile. © Data Systems International. Inc. 2010. All rights reserved v20100528
- 17. Questions Dave Rogers - Cerebos Johann Poppenbeck - DSI® Tell us what you think… http://feedback.insync10.com.au