User Testing A Learning Platform
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This document describes the iterative process of user testing several versions of a podcast and learning materials for residential workers. Over 5 iterations, feedback was gathered from staff to improve the content, language, format and delivery. Staff expressed a desire for more visual and interactive content. Subsequent versions incorporated more visual materials, video episodes, and online discussion platforms. Testing showed the new formats were well-received.
User Testing A Learning Platform
- 1. Here’s what user testing looked like!
- 2. “I wish I had a copy of this so I could share it on Facebook!” Iteration #1 : Testing our first audio podcast with residential workers
- 3. Iteration #1 ! ! Rather than guess what staff might enjoy learning we had them select cards with topics and themes that excited them. ! We learned that we needed to use less formal, academic language to appeal to a broader audience and that staff desired more visual content.
- 4. Iteration #2 ! ! Staff told us that they would like opportunities to discuss the ideas they were exploring in the podcasts with colleagues. ! We took that feedback and designed a more social learning experience. Above, is a journey map of that learning experience.
- 5. Iteration #2 ITteesrtaintgio nne w#1 & : d Tifefsetrinegn to umro fdiraslti taiueds ioof p tohdec laesat rwniitnhg r eexsipdeerniteinalc we. orkers
- 6. Iteration #3 lea rn-a by featuring three new series! FULL TANK SEE THROUGH BIG SOCIAL THEORY Combining Iterations 1 + 2, we tested a more complete learning experience with more visual materials, including a more detailed episode guide.
- 7. Iteration #4 We tested the waters with a short video & a shared learning web platform for matching staff with like interests.
- 8. Based on staff desire for more visual content, we wanted to make episodes more fun, interesting & engaging. A combination of stop motion animation & live video was our next creative venture.
- 9. Iteration #5 Testing video episodes with staff
- 10. Iteration #5 One manager found the ‘Testing your assumptions’ activity so useful, he asked to keep his copy so he could share it with staff. We tested our new video episodes for the first time & accompanied them with supporting print materials and activities. Feedback was very positive.
- 11. Never done! We’re taking everything we learned in these rounds of user testing into developing a useful and dynamic learning experience for people interested in the prototyping process. …stay tuned!