Grounded, data with a story
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The document presents an innovative approach to transforming social safety nets into more effective support systems through the use of 'thick data' that captures the lived experiences of individuals affected by policies. It emphasizes the importance of understanding the nuances of people's interactions with social services and the need for empathy in policy-making. The initiative involves creating a data collection pipeline that merges quantitative and qualitative insights to inform and improve social policies across various sectors.
Grounded, data with a story
- 1. @inwithforward dr. Daniela Kraemer dr. Sarah Schulman Grounded Data with a story
- 2. we try to turn social safety nets into trampolines.
- 3. we’re a team of sociologists, anthropologists, and designers.
- 4. it all starts with people.
- 5. How can we flip the order of the policy process? people interactions policypolicy programs people from: to:
- 7. Canadian case study #1 a new service delivery model for day programs an interagency social R&D space
- 8. the learning circleGrounded a new set of practices for drop-ins a social policy feedback loop capacity building for the social sector Canadian case study #2
- 9. What do you know about the people your policies serve?
- 10. you know numbers, trends,
- 12. and costs.
- 13. What don’t you know about the people your policies serve?
- 14. Dwayne, age 44
- 16. Dwayne, age 44 context barriersmotivations perceptions
- 17. Thick data offers portraits of the expensive anomalies. Big data offers statistical snapshots.
- 18. how do we create a pipeline for thick data?
- 19. individuals organizations policy Thick data offers insights for 3 user groups:
- 20. meet Pat and Vanessa
- 21. sharing their ER experience, 60 minutes after discharge.
- 22. reclaiming their narrative, and a sense of agency & control.
- 23. meet Lindiwe.
- 24. average conversation length: 2 minutes
- 25. chaotic context for rigorous data collection or analysis.
- 26. data as accountability tool, not learning tool.
- 27. meet Marissa and Stephanie.
- 28. they feel disconnected from how their policies play out. 2/3 of their colleagues agreed.
- 29. Enter Grounded. Real time data of how policy and programs are playing out.
- 30. Narratives to build empathy. Rich, empathy-building narratives of people living on the margins
- 31. Aggregated by segment, sector, theme Aggregated data across social service sectors to get a holistic view.
- 32. 1) location data with pictures, video, sound 2) experience data of service interactions 3) time usage versus actual outcomes 4) longitudinal - what hinders an outcome Grounded collects 4 types of content:
- 33. 1) walk alongsiders are trained grad students 2) recorders are end users trained to document Grounded creates 2 new roles:
- 34. 1) data input 2) data visualization Grounded has digital tools for
- 35. When might you use this data? What are the use cases?
- 36. shape surveys and consultations source creative solutions & options inform procurement & training Grounded might:
- 37. quantitative data thick data why? to validate ‘what is’ to generate ‘what could be’ when? point-in-time over-time where? one context across contexts who? average extremes how? surveys, interviews, biometrics observation, conversation, projection, co-design how many? large sample size small sample size so what? generalizable knowledge: findings, reccs situated know-how: practices, services in summary
- 38. www.inwithforward.com dr. Sarah Schulman sarah@inwithforward.com @inwithforward www.torontoinout.ca Learn more about what we do: www.fifthspace.ca