User centered-design process
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The document discusses user-centered design (UCD) and its benefits. UCD is a structured methodology that involves users throughout the development process to create systems that meet users' needs. The UCD process includes planning, research, analysis, design, and evaluation phases. Following the UCD process reduces costs and increases user satisfaction compared to traditional development methods. Benefits include helping users achieve their goals easily, enjoying interacting with the system, feeling satisfied rather than frustrated, and increasing trust to use the system again. Organizational benefits are reduced costs and times for development, training, support, maintenance, and increased traffic, sales, customers.
User centered-design process
- 2. Do you want to DESIGN A SYSTEM which considers... An organization's business User's needs, limitations objectives and goals and preferences Organization gets benefits User will like it
- 3. We all want, that is, just to SATISFY THE USERS User’s Satisfaction = Organization’s Benefit
- 4. So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable
- 5. So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable - BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between)
- 6. So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable - BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between) - POORLY DESIGNED CONTENT STRUCTURE (Hard to read information)
- 7. So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable - BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between) - POORLY DESIGNED CONTENT STRUCTURE (Hard to read information) - INCONSISTANCY THROUGH-OUT ALL PAGES (Get lost in between)
- 8. So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable - BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between) - POORLY DESIGNED CONTENT STRUCTURE (Hard to read information) - INCONSISTANCY THROUGH-OUT ALL PAGES (Get lost in between) - POOR/DULL CONTENT, SEEMS NOT RELEVANT TO THE SERVICES (Doesn’t answer user’s questions, what user can do on the site)
- 9. So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable - BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between) - POORLY DESIGNED CONTENT STRUCTURE (Hard to read information) - INCONSISTANCY THROUGH-OUT ALL PAGES (Get lost in between) - POOR/DULL CONTENT, SEEMS NOT RELEVANT TO THE SERVICES (Doesn’t answer user’s questions, what user can do on the site) - SLOW LOADING PAGE (User have to wait till the content loads on the page to perform the action)
- 10. So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable - BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between) - POORLY DESIGNED CONTENT STRUCTURE (Hard to read information) - INCONSISTANCY THROUGH-OUT ALL PAGES (Get lost in between) - POOR/DULL CONTENT, SEEMS NOT RELEVANT TO THE SERVICES (Doesn’t answer user’s questions, what user can do on the site) - SLOW LOADING PAGE (User have to wait till the content loads on the page to perform the action) - UNPROFESSIONALLY DESIGN (Icons, typography, colors, images etc.)
- 11. Because we use START WATERFALL SOFTWARE DEVELOPMENT life cycle model DESIGN DEVELOPMENT TESTING NO DESIGN ERRORS ERRORS YES END
- 12. Because we use START WATERFALL SOFTWARE DEVELOPMENT life cycle model DESIGN OPMENT Missing USER STING DESIGN ERRORS ERRORS YES END
- 13. USER is the one - We design and develop for - We want to satisfy - We get benefits from
- 14. so HOW do we design a system that fits into... Organization’s objectives and goals Users Expectations
- 15. USER CENTERED DESIGN User-centered design (UCD) is an approach for employing usability. It is a structured product development methodology that involves users Throughout all stages of Web site development, in order to create a system that meets users' needs. - usability.gov
- 16. START USER CENTERED DESIGN process PLANNING Analysis TEST Analysis Evaluate Implement RESEARCH Evaluate Implement Development Team with Users Analysis Analysis DESIGN Evaluate Implement ANALYZE Evaluate Implement
- 17. SCOPE What are you developing? What is the system going to cover? What the users goals are? AUDIENCES Who are the major groups you want the site to serve? OBJECTIVES What goals should the system help your agency or organization to meet? PLANNING
- 18. Who are the users? What’s their tasks and goals are? What are marketing & branding goals? What influence user to use the system? Which tasks are critical, important? What is users environment? PLANNING RESEARCH
- 19. How user perform the task and how long will it take? How do user want to use the system? How easy user can use the system without any error? What mental model user use to use the system PLANNING RESEARCH ANALYZE
- 20. User will like this color combination? How can we put branding elements into design? How easy we can make the system structure? Have we use consistency through-out the system? Have we used relevant content? PLANNING RESEARCH ANALYZE DESIGN
- 21. Is the navigation easy to access? How is the speed of the system? User found the system interesting? User could perform the task that he want to perform? Is user satisfied? Does user find consistency in the system? NNING RESEARCH ANALYZE DESIGN EVALUATE
- 22. Why should we follow UCD process... 100 90 LAUNCH SYSTEM 80 Cost of making changes 70 60 TESTING 50 40 30 DEVELOPMENT 20 10 DESIGN 0 Time
- 23. BENEFITS of UCD process USER Achieve their goals easily and effectively Enjoy the interaction with the system Satisfied instead of frustrated Increase trust to use the system again ORGANIZATION Reduce development cost and time Reduce training cost and time Reduce support cost and time Reduce maintenance cost and time Increase traffic / user’s interest Increase product’s sale and revenue Attract new customers Retain existing customers
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