Why servitisation by Scalefactory.eu
0 likes143 views
Scalefactory, established in 2009, comprises 50 staff members including 20 certified consultants, specializing in Salesforce projects with a focus on servitisation—adding service components to products for greater value. The document outlines their core values of openness, expertise, and entrepreneurship, emphasizing the importance of customer-centric services and the economic shift towards service-driven profit models. It also highlights the role of technology and data in driving business adaptability and efficiency in the context of Industry 4.0.
Why servitisation by Scalefactory.eu
- 1. www.scalefactory.eu © 2018 Jeewi - Scalefactory. All Rights Reserved. 1 Scale with
- 2. www.scalefactory.eu © 2018 Jeewi - Scalefactory. All Rights Reserved. 2 SALESFORCE Realisations OUR TEAM OUR APPROACH 50 staff members 20 certified consultants Hybrid project teams Leveraging the cloud Pure SF Player since 2009 + 100 Salesforce projects SCALEFACTORY.EU Your Business Platform delivered
- 3. www.scalefactory.eu © 2018 Jeewi - Scalefactory. All Rights Reserved. 3 Our Core Values OpennessExpertise Entrepreneurship We work and share information as one team with customers, and partners alike. We focus on expertise to create added value for our clients and their customers. We encourage creativity, entrepreneurship and customer centricity. Expertise | Entrepreneurship | Openness | Multi Competency Multi Competency We are an adaptive workforce allowing us to minimise throughput time.
- 4. www.scalefactory.eu © 2018 Jeewi - Scalefactory. All Rights Reserved. 4 servitisation What is The delivery of a service component as an added value, when providing products. Ideally to such an extent that they are seen by the customers as capabilities rather than just a physical asset.
- 5. www.scalefactory.eu © 2018 Jeewi - Scalefactory. All Rights Reserved. 5
- 6. www.scalefactory.eu © 2018 Jeewi - Scalefactory. All Rights Reserved. 6
- 7. www.scalefactory.eu © 2018 Jeewi - Scalefactory. All Rights Reserved. 7 Van Der Lande – Conveyors systems sold on accuracy, security and efficiency. A pay-per-package-item business model
- 8. www.scalefactory.eu © 2018 Jeewi - Scalefactory. All Rights Reserved. Van Der Lande – Conveyors systems sold on accuracy, security and efficiency. A pay-per-package-item business model 8 Indaver developed closed loop system to recover and regenerate Hydrochloric acid for the steel industry. A pay-per-use business model
- 9. www.scalefactory.eu © 2018 Jeewi - Scalefactory. All Rights Reserved. 9 MARKET & SOCIAL PERSPECTIVE KNOWLEDGE PERSPECTIVE TECHNOLOGY & INNOVATION PERSPECTIVE ECONOMIC PERSPECTIVE WHY SERVITISATION? ENVIRONMENTAL PERSPECTIVE
- 10. www.scalefactory.eu © 2018 Jeewi - Scalefactory. All Rights Reserved. 10 Production is moving back from western industrialized nations for High Quality, High Mix, Low volume products Profit margins for services are potentially 2-3 times greater than those for products Competition from low-cost economies remains intense and intensifying. Diversification on added value is key ECONOMIC PERSPECTIVE Why SERVITISATION
- 11. www.scalefactory.eu © 2018 Jeewi - Scalefactory. All Rights Reserved. 11 Technologies are accessible and affordable Information & Communication technology enable many services It’s simply a case of the manufacturer extending their ICT network into their products TECHNOLOGY PERSPECTIVE Why SERVITISATION
- 12. www.scalefactory.eu © 2018 Jeewi - Scalefactory. All Rights Reserved. 12 Co-creating value with customers , rather than being embedded in products is gaining traction Gaining insights into the organizational structures, principles and processes deliver effective and efficient customer-centric services Customer-centric services create sustainable business models & reduce the impact of material and energy use on the environment KNOWLEDGE PERSPECTIVE Why SERVITISATION
- 13. www.scalefactory.eu © 2018 Jeewi - Scalefactory. All Rights Reserved. 13 Overview - Product Services Warranty Product Provision Spare part Provision BASE Services INTERMEDIATE Services ADVANCED Services Repair, Overhaul, Delivery to Site Scheduled Maintenance Technical Helpdesk Operator training & certification Condition Monitoring Revenue-through-use Contract Customer Support Agreement Risk & Reward Sharing Contract Rental Agreement We know how to build it Since we know how to build it, We know how to repair it Because we know how to build it, We know how to keep it operational
- 14. www.scalefactory.eu © 2018 Jeewi - Scalefactory. All Rights Reserved. 14 How to drive servitisation Result driven Approach tailored to your needs Lets talk!? Business Applications Connected to each other What does happen? Up to date digital model to show what’s happening now Connectivity Connectivity Visibility Seeing Being Prepared Transparancy Self-Optimising Why does it happen? Big Data analytics to understand root causes Understanding Industry 4.0 Automated decision making and actions What will happen? Advanced analytics for simulation & identification of most likely scenarios Adaptability Predictibility
- 15. www.scalefactory.eu © 2018 Jeewi - Scalefactory. All Rights Reserved. 16 W . E d w a r d s D e m i n g Change is not necessary because survival is not mandatory
- 16. www.scalefactory.eu © 2018 Jeewi - Scalefactory. All Rights Reserved. 17 CONTACT US SCALEFACTORY.EU STIJN@JEEWI.COM 0032 486 77 94 94 Voorhavenlaan 31 / 007 9000 Gent, Belgium GHENT OFFICE Avenue Louise 523 1050 Brussels, Belgium BRUSSELS OFFICE