How Manufacturers Can Drive Efficiency With Interconnected Processes
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Flowserve exemplifies how manufacturers can enhance efficiency through interconnected processes amid challenging global economic conditions. By utilizing Appian's digital transformation platform, Flowserve centralized its diverse Enterprise Resource Planning (ERP) systems, streamlining operations and significantly improving dispute resolution and aftermarket support. This transformation led to reduced average dispute resolution times and facilitated a cohesive customer experience across its global response centers.
How Manufacturers Can Drive Efficiency With Interconnected Processes
- 1. Flowserve Shows How Manufacturers Can Drive Efficiency With Interconnected Processes
- 2. Global economic conditions are combining with developments in the energy, raw materials and even political sectors. According to PricewaterhouseCoopers, this creates an environment in which in- dustrial organizations cannot gain an advantage by simply ramping up output. The competitive balance in the manufacturing sector is as tight as it has been in a long time.
- 3. Enter Industry 4.0, a new industrial revolution in which internet of things endpoints combine with a variety of digital technologies to transform how manufacturers manage their operations. Manufacturers must improve productivity and efficiency to gain an edge.
- 4. Appian is empowering manufacturers to bring together their varied data systems into a central process and application hub. Consider how Flowserve used Appian: The Digital Transformation Platform™ to update its processes and core business capabilities. Changing the way people work.
- 5. Flowserve is one of the largest developers and manufacturers of industrial valves and seals, pumps and seal systems in the world. The organization works out of a wide range of locations to serve a global customer base. Flowserve and Its Initial Challenge
- 6. Flowserve has long depended on a few major enterprise resource planning systems to help it document key information and gain visibility into everyday operations. To this end…
- 7. Limited data integration between disparate ERPs. Siloed information that forced users to jump between apps to handle processes. Minimal support for workflow optimization when processes crossed multiple systems. This setup introduced a few problems
- 8. Flowserve was able to interconnect its disparate ERP and similar backend systems into a common user interface. The resulting system empowers users to get the information they need quickly and coordinate complex processes across multiple locations, all within a single interface. Working with Appian
- 9. With its ERPs converged into a central platform, Flowserve was able to transform a variety of processes. How Flowserve Used the Appian Platform
- 10. Flowserve used Appian to create a dispute management app that enabled the company to bring in data from diverse sources and quickly identify the underlying causes of the conflict. Flowserve has cut its average dispute resolve time in half and eliminated disputed invoices adding up to a multi-million-dollar value. Handling dispute management
- 11. Customer experiences are a growing priority in a variety of industries. End-to-end customer journey management is necessary, and Flowserve used Appian to increase transparency and accelerate operations within its aftermarket support operations. Accelerating aftermarket support
- 12. The primary challenge Flowserve faced was a need to ensure a cohesive and positive experience across more than 150 globally distributed quick response centers. Creating a positive experience
- 13. Prior to deploying the Appian platform, users had to log in to four or five separate systems to complete an aftermarket support process and ensure quality standards were met. Before Appian
- 14. Take pictures of assets at each step of the service Flowserve employees could: Access the system on mobile devices Integrate every component of aftermarket services in a common interface. With Appian
- 15. Flowserve used the Appian platform to modernize its operations around digital, and its gains aren’t out of reach for other companies in the sector. Visit appian.com/manufacturing to learn more. Appian can be an engine for rapid, successful change.