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Conversion
Optimization



    Presented by:
    Nick Herinckx(@
    nickherinckx)
    Senior Account Executive
    Anvil Media, Inc.
    503.595.6050 ext. 233
About Anvil Media




Anvil Media, Inc. is digital marketing agency specializing in search engine
marketing services, including search engine optimization, pay-per-click
management, online reputation management, mobile & social media
marketing services.
Agenda



• What is conversion optimization?
• Benefits and return
• Tactics for conversion optimization
• How to create an online testing
program
• Testing tools
What is conversion
  optimization?
What is Conversion Optimization?

Generate more conversions from your
          existing traffic.

  Involves testing elements of your
 website, such as layout and calls to
  action, to see which combination
results in a higher % of your existing
           traffic converting.
FAIL LESS OFTEN
Benefits and Return
Benefits and Return

              Typical Conversion Rate
Site Visits        Conversion Rate   Conversions
15,500             2%                310


                         You’re failing 98% of the
                         time.
Benefits and Return




   Conversion Rate After Optimization
Site Visits    Conversion Rate      Conversions
15,500         4.5%                 698

                  We’re failing less often
Benefits and Return
Benefits and Return




   Conversion Rate After Optimization
Site Visits    Conversion Rate      Conversions
15,500         2.6%                 403

                  We’re failing less often
Benefits and Return
Benefits and Return
Tactics for Conversion
     Optimization
How do we stop failing so
        much?
How can we make more
money from our existing
        traffic?
It’s about answering the
      right questions.

The questions that your
    customers ask
      themselves
 subconsciously when
they visit your website.
Questions

• Can I Easily Find What I’m Looking For?

• Can I Get All the Information I Need to
  Make a Decision

• Why Should I Purchase from You?

• Why Should I Purchase Now?
Can I Easily Find What I’m Looking
                For?



                                 18
Can I Easily Find What I’m Looking For?

 Every page needs a headline

 Clear headlines & sub-
  headlines

 Just say what each page is
  about

                                            19
Can I Easily Find What I’m Looking For?




 Which of these is better for a
  search on “woman’s dress
           shoes” ?




                                          20
Can I Easily Find What I’m Looking For?




                                          21
Can I Easily Find What I’m Looking For?




                                          22
Can I Easily Find What I’m Looking For?




 Which of these is better for a
search on “enterprise resource
     planning software” ?




                                          23
Can I Easily Find What I’m Looking For?




                                          24
Can I Easily Find What I’m Looking For?




                                          25
Can I Easily Find What I’m Looking For?

 Faceted navigation

 Multiple ways to find your
  product or solutions pages




                                            26
Can I Easily Find What I’m Looking For?




                                          27
Can I Easily Find What I’m Looking For?




                                          28
Can I Easily Find What I’m Looking For?




                                          29
Can I Easily Find What I’m Looking For?

 Your site remembers users’
  preferences




                                            30
Can I Easily Find What I’m Looking For?




                                          31
Can I Get all of the Information I Need
        to Make a Decision?




                                     32
Can I Get all of the Information I Need?

 Allow users to compare
  multiple products side-by-side

 Use images and video, not
  everyone likes to read text!

 Reviews are a MUST!

                                              33
Can I Get all of the Information I Need?




                                           34
Can I Get all of the Information I Need?




                                           35
Can I Get all of the Information I Need?




                                           36
Can I Get all of the Information I Need?

 Quizzes and product finder
  applications help boost
  conversion rates for
  complicated products or
  solutions



                                             37
Can I Get all of the Information I Need?




                                           38
Can I Get all of the Information I Need?

 Change content offering
  depending on where they’re at
  in your website




                                             39
Can I Get all of the Information I Need?




                                           40
Why Should I Purchase from You?




                              41
Why Should I Purchase from You?

 Utilize visible trust elements on
  every page




                                      42
Why Should I Purchase from You?



  My Favorite Trust Elements

• Testimonials      •   Years in business
• Awards            •   # of countries
• Security badges   •   # of items shipped
• Press mentions    •   Social media fans
• # of customers
Why Should I Purchase from You?




                                  44
Why Should I Purchase from You?




                                  45
Why Should I Purchase Now?




                             46
Why Should I Purchase Now?

 Every product or solution page
  must state or hint at a reason
  to purchase sooner rather than
  later




                                   47
Why Should I Purchase Now?




                             48
Why Should I Purchase Now?




                             49
Why Should I Purchase Now?




                             50
Example Return




                 51
52
53
Anvil Conversion Optimization Webinar 1011
How to Create an Ongoing
    Testing Program
Ongoing Testing Program
Ongoing Testing Program


         My Favorite Tests
• Call to action location & color
• Page headlines
• Form length
• # of checkout pages
• Location of trust elements
• Number of calls to action
Ongoing Testing Program




                          58
Testing Tools
Google Website Optimizer (free)

• www.google.com/websiteoptimizer
Clicktale ($99/month)


• http://www.clicktale.com
Q&A & Next Steps

Read Anvil’s blog, articles & white papers
Subscribe to our newsletter or follow us on
  Twitter
Contact us with questions about how to make
  more money from your existing traffic


                    Hallie Janssen
                    Vice President
                    Anvil Media, Inc.
                    310 NE Failing Street
                    Portland, OR 97212
                    O: 503.595.6050 x221
                    M: 503.260.6700
                    hallie@anvilmediainc.com
Upcoming Anvil Webinars
November 16th, 2011– 10am PST
Advanced Social Media Strategies, Tactics & Tools

December 14th, 2011 – 10am PST
Competitive Intelligence: Creating opportunities through insights

January 18th, 2012 – 10am PST
Brand Management for Hospitality Industry



Find Out More and Register
http://www.anvilmediainc.com/search-engine-marketing-
webinars

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Anvil Conversion Optimization Webinar 1011

  • 1. Conversion Optimization Presented by: Nick Herinckx(@ nickherinckx) Senior Account Executive Anvil Media, Inc. 503.595.6050 ext. 233
  • 2. About Anvil Media Anvil Media, Inc. is digital marketing agency specializing in search engine marketing services, including search engine optimization, pay-per-click management, online reputation management, mobile & social media marketing services.
  • 3. Agenda • What is conversion optimization? • Benefits and return • Tactics for conversion optimization • How to create an online testing program • Testing tools
  • 4. What is conversion optimization?
  • 5. What is Conversion Optimization? Generate more conversions from your existing traffic. Involves testing elements of your website, such as layout and calls to action, to see which combination results in a higher % of your existing traffic converting.
  • 8. Benefits and Return Typical Conversion Rate Site Visits Conversion Rate Conversions 15,500 2% 310 You’re failing 98% of the time.
  • 9. Benefits and Return Conversion Rate After Optimization Site Visits Conversion Rate Conversions 15,500 4.5% 698 We’re failing less often
  • 11. Benefits and Return Conversion Rate After Optimization Site Visits Conversion Rate Conversions 15,500 2.6% 403 We’re failing less often
  • 14. Tactics for Conversion Optimization
  • 15. How do we stop failing so much? How can we make more money from our existing traffic?
  • 16. It’s about answering the right questions. The questions that your customers ask themselves subconsciously when they visit your website.
  • 17. Questions • Can I Easily Find What I’m Looking For? • Can I Get All the Information I Need to Make a Decision • Why Should I Purchase from You? • Why Should I Purchase Now?
  • 18. Can I Easily Find What I’m Looking For? 18
  • 19. Can I Easily Find What I’m Looking For?  Every page needs a headline  Clear headlines & sub- headlines  Just say what each page is about 19
  • 20. Can I Easily Find What I’m Looking For? Which of these is better for a search on “woman’s dress shoes” ? 20
  • 21. Can I Easily Find What I’m Looking For? 21
  • 22. Can I Easily Find What I’m Looking For? 22
  • 23. Can I Easily Find What I’m Looking For? Which of these is better for a search on “enterprise resource planning software” ? 23
  • 24. Can I Easily Find What I’m Looking For? 24
  • 25. Can I Easily Find What I’m Looking For? 25
  • 26. Can I Easily Find What I’m Looking For?  Faceted navigation  Multiple ways to find your product or solutions pages 26
  • 27. Can I Easily Find What I’m Looking For? 27
  • 28. Can I Easily Find What I’m Looking For? 28
  • 29. Can I Easily Find What I’m Looking For? 29
  • 30. Can I Easily Find What I’m Looking For?  Your site remembers users’ preferences 30
  • 31. Can I Easily Find What I’m Looking For? 31
  • 32. Can I Get all of the Information I Need to Make a Decision? 32
  • 33. Can I Get all of the Information I Need?  Allow users to compare multiple products side-by-side  Use images and video, not everyone likes to read text!  Reviews are a MUST! 33
  • 34. Can I Get all of the Information I Need? 34
  • 35. Can I Get all of the Information I Need? 35
  • 36. Can I Get all of the Information I Need? 36
  • 37. Can I Get all of the Information I Need?  Quizzes and product finder applications help boost conversion rates for complicated products or solutions 37
  • 38. Can I Get all of the Information I Need? 38
  • 39. Can I Get all of the Information I Need?  Change content offering depending on where they’re at in your website 39
  • 40. Can I Get all of the Information I Need? 40
  • 41. Why Should I Purchase from You? 41
  • 42. Why Should I Purchase from You?  Utilize visible trust elements on every page 42
  • 43. Why Should I Purchase from You? My Favorite Trust Elements • Testimonials • Years in business • Awards • # of countries • Security badges • # of items shipped • Press mentions • Social media fans • # of customers
  • 44. Why Should I Purchase from You? 44
  • 45. Why Should I Purchase from You? 45
  • 46. Why Should I Purchase Now? 46
  • 47. Why Should I Purchase Now?  Every product or solution page must state or hint at a reason to purchase sooner rather than later 47
  • 48. Why Should I Purchase Now? 48
  • 49. Why Should I Purchase Now? 49
  • 50. Why Should I Purchase Now? 50
  • 52. 52
  • 53. 53
  • 55. How to Create an Ongoing Testing Program
  • 57. Ongoing Testing Program My Favorite Tests • Call to action location & color • Page headlines • Form length • # of checkout pages • Location of trust elements • Number of calls to action
  • 60. Google Website Optimizer (free) • www.google.com/websiteoptimizer
  • 62. Q&A & Next Steps Read Anvil’s blog, articles & white papers Subscribe to our newsletter or follow us on Twitter Contact us with questions about how to make more money from your existing traffic Hallie Janssen Vice President Anvil Media, Inc. 310 NE Failing Street Portland, OR 97212 O: 503.595.6050 x221 M: 503.260.6700 hallie@anvilmediainc.com
  • 63. Upcoming Anvil Webinars November 16th, 2011– 10am PST Advanced Social Media Strategies, Tactics & Tools December 14th, 2011 – 10am PST Competitive Intelligence: Creating opportunities through insights January 18th, 2012 – 10am PST Brand Management for Hospitality Industry Find Out More and Register http://www.anvilmediainc.com/search-engine-marketing- webinars