This document discusses Utah State University's process for handling patron requests to digitize materials from the archives. It outlines the evolution from self-serve scanning to a mediated scanning service with a charge. The main challenges are lack of consistency, turnaround time, and documentation. The solution was to create an online digitization request form and standardized workflow. Initial results showed around 90 requests since implementation, with most being made available online. Next steps include linking digital items to finding aids and expanding the process to more complex requests within collections.
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